File Upload & Image ‑ Uploadly
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I really like this app. Never had any issues. Pascal was incredibly helpful in solving a tricky technical issue with our photo upload button on Shopify. The problem involved a custom code workaround with our box builder app, and Pascal worked through it thoroughly and communicated clearly throughout. Really appreciated the support - thank you!
Extremely bad customer support; left everything to the AI chatbot, which is useless and replies with the same answers. I was thinking of upgrading to the paid plan, but now I'm uninstalling it and never recommend it to anyone!!!
Hello, it looks like you used the Shopify Sidekick which is the only AI Chatbot. If something didn’t work as expected or if anything was unclear, we’re always here to help via email or Live Chat. You can reach our support team anytime via the live chat button — and you can create an email ticket! I have attached here the screenshot where you can find the support channels on the app: https://drive.google.com/file/d/10phvHvn95owoWaz3PsZmWQ0UWasnek9c/view?usp=sharing Please get in touch with us, we would be happy to help you out. You can simply write us an email to: [email protected] Thank you for your time and understanding!
Pascal von Team Uploadly war sehr zuvorkommend und hat mir bei allen Fragen geholfen. Ich bin froh diese praktische App nutzen zu dürfen und empfehle sie weiter!
Been using the app for a couple of years now. Works great with no issues.
This has been wonderful for my business and I haven't had any issues come up. The customer support is wonderful and I would recommend it to any business owner!
This app works great for our business. Customers are able to easily upload their images so we can print them.
Great app but even better customer service. I have reached out twice now and each time, they are quick, kind and get the job done.
Shopify customer service is extremely helpful. They get back to you in minutes. They have always understood what I was trying to do. The app works very well with Shopify and what I want with all of my products. I haven't had any issues.
Good customer service. Understood our concerns and acted on it immediately.
Hey, thanks for leaving a review. We were happy to assist you, if you have any troubles please reach out via Live-Chat inside the app or via e-mail at: [email protected] Thanks
Wir setzen die App nun seit Monaten ein und für uns war Uploadly ein Segen! Wir arbeiten mit grossen Dateien und Uploadly war und ist die perfekte Lösung für uns. Gerade eben hatten wir noch ein technisches Problem, dass uns der Uploadly Support Abends nach 21 Uhr noch gelöst hat obwohl das Problem nichts mit ihrer App zu tun hatte. Weltklasse App und noch besserer Support. Macht weiter so!
just downloaded to trial this, set up wasn't as hard as what thought, patience and videos make the difference. shame they don't offer yearly discounts if purchased upfront that's only let down. Most others after looking have that option.
Thank you so much for your feedback! We’re happy to hear that the setup went smoothly and that our videos helped. Regarding yearly discounts: at the moment we focus on keeping everything as flexible as possible for our users — including the ability to cancel anytime without long-term commitments. However, if you're interested in other options, feel free to reach out to us. We’d be happy to discuss possible solutions and see what works best for you. Thanks again for trying the app!
Very solid multi-image-upload customization app, and a responsive support team.
great app and great support!
It's very easy to work with the app and also the customer support is amazing!
Merci pour votre aide à la mise en place de votre app sur ma boutique je suis 100 % satisfait de votre aide et du fonctionnement de l' app qui correspond entièrement à mes attentes ;) Je recommande !
I attached my shopify lini to my TikTok page. When my customers access my shopify store through the link on TikTok they are not able to add images. They have to tap the 3 dots at the top right corner then select 'open in browser' before they can actually add images.That is too many steps. This needs to be fixed. Until then, Im out.
Thank you for your feedback! We understand your frustration and would like to briefly explain the issue: Unfortunately, the problem is due to TikTok itself. When customers access your Shopify store via the link on TikTok, it opens in TikTok's embedded browser, which doesn't support all features on some devices, especially on Android. As a result, they may need to tap the three dots in the upper right corner and select “Open in Browser” to upload images. I have personally tested this on an iOS device, and the issue does not occur there. You can see this in the following video: https://www.loom.com/share/cf1c64e656f4472a86ac59e87809c232 The issue mainly occurs on Android devices in the TikTok Browser and is due to the limitations of the TikTok browser. Unfortunately, we have no control over this. We would kindly ask you to reconsider and amend the review, as this is not an error on our part and is something beyond our control. As you also mention in your new upload app on your website, it doesn't work on Android either. Thank you for your understanding!
Great plugin, great support from Pascal! Helping my print shop
This App offers incredible support, I really recommend it if you need to upload and crop the pictures in round and ratio. After trying and comparing with other kind upload App, I will say this is the best. Thank you Ann Louisa, you are the best!
Ich kann Uploadly nur wärmstens empfehlen! Die App funktioniert problemlos und bietet eine tolle Lösung für meine Bedürfnisse. Besonders hervorheben möchte ich den exzellenten Support. Im Gegensatz zu vielen anderen Services, die nur mit KIs arbeiten, bekommt man hier schnell und kompetent Hilfe von echten Menschen. Das hat mir enorm viel Zeit und Stress erspart. Einfach klasse, wenn der Support so zuverlässig und hilfsbereit ist. Absolut empfehlenswert!
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