Shopify Flow

I use the Flow app on my website at BuyExcelTemplates.com to automatically tag customers based on what they purchased so I can then use in email marketing.

Latest update allowing us to pretty much update anything we need to has made this app perfect. Thank you!

how do i get support for this app ??????? shopify make it impossible to contact them the description is very confusing and there is no way to contacts shopify app to get support on this app , PLEASE HELP !!!!!!!!!! this is an update to the original review that was one star and i change it to 3 star since Paul managed to help me with some of the queries , however its still very hard to do straight forward task , i actually used React flow to create some of the more advanced flows , so i am updating this to 3 stars only due to Paul that he really went out of his way to help me, however the system is not user friendly ,

I created a flow to remove a tag if all variants of a product get to 0 on a specific location. I set up the flow perfectly (based on a preexisting template) but still do not work. When i got to support, after half an hour of explanation from my end and generic responses like: " I understand you", "I will help you", i only got 2 mediocre attempts of a solution to my flow issue. 1) Try to turn it off and on 2) Try to create it again Waste of time and lack of training of support personel

This app is just perfect! I used it to tag products if they're available in one location, and sold out in the other one. I installed it and had it working perfectly after 2 hours! I'm impressed, this opens so many opportunities which would otherwise only be possible with deep programming or expensive apps for each case. Wow Shopify, Flow is an incredible extension for Shopify!!!

For me it is a great app, and support helps with setting up flows. I think the bad reviews are here only becuase people do not understand the flow logic.

I needed a very niche solution to a problem that there was no app for. This helped me get exactly what I wanted and will help me retail customers as I grow. I know nothing about code and how things work so I asked a question on what I wanted in their flow support and Paul_N | Flow Product Manager @ Shopify help me!! I am sure I can do so much more with this app, will explore when I have time

The app is full of bugs. I need to reach out to support every time I create a new flow and they realize that the there are errors with the template variables.

I had some issues with the app at first, but Paul came in and helped me set up everything correctly. The app runs smoothly and fulfills my orders automatically.

I wanted to like this App, but it is limited in the scope of what it can do because of the limited fields & variables that it has access to. Believe it or not, it cannot access your products' current On-Hand stock level in your store, for example. It is also limited to processing only 100 pieces of data, be it products, orders, or customers per run: great possibilities, but way too nerfed to be very useful.

I'm relatively new but I am very impressed so far. I was looking for a way to automatically tag a customer when they purchased a specific product, and it took about 5 minutes of figuring out where the information was I wanted, and hey presto, exactly the automation I need. I'm delighted.

you can use it for basic functions, but don't expect to create complex flows without going through an additional app or a freelancer. In short, if you are thinking of moving to shopify plus for this app, there is no point in paying $2000. You will find affordable apps on the marketplace that will do the job much better. Don't count on shopify support to help you either, they have no knowledge of this app... It's a shame, on paper the solution seemed interesting

Works well and seems to be frequently adding functionality. A feature that would be great to have is actions to alter inventory levels as we currently have to manually manage inventory for bundles that consist of multiple SKUs.

Have emailed several times asking for help with Shopify flows. The app allows custom flows but is extremely hard to sort out. This is the response I am getting. "While I understand the frustration - building a custom flow would be out of our scope of support. I'm not seeing a template that fits your entire situation. My best advice would be to first check with the community forums and if you can't find an answer there, then an Expert on the Marketplace would be your next best bet. I understand that is not the answer you were looking for. For this app, we would be able to guide you to templates, but not building custom flows" Who is responsible for support on this app if it's not Shopify? Steer clear....this app will only give you more headaches and waste your time and energy

We have been using it for a couple months now to tag orders according to different criteria and it's been doing great for us so far.

One of the flows went off the rails and would not take ANY updates on our end and would not stop running even when we shut it off in admin. Can you guess what Shopify Supports solution was? "Wait 3-days and reach out if it is still doing it". As you can guess this is pretty much unacceptable for an app that is making changes to orders/customers. Flow Developers build in a way to reset the flows that doesn't take 3-days before you will even look at the issue!

This app is great and useful. Shopify migrated things around and then provided crappy support on it after it migrated. Not to the fault of the app developer, they emailed me to tell me of the new fix. Happy with this app and it saves me time. I now know to reach out to the app developer and not Shopify for help from now on.

Needed to differentiate between POS and online customers via a tagging system. All apps that would do this required payment but this is done automatically via flows for free! Thanks!

Can't do basic things such as update the item's weight, set HS Code designation upon publishing. or set "Continue selling when out of stock" to True. Basic, Shopify-native things. Weak.

The biggest problems are: When you use variables to create conditions, you don't have access to those values in other steps, so you have to recreate all your logic in each step of the flow. For example, if I have a conditional that checks for a certain metafield key in your order line items skus, then in your action step, you'll need to recheck for that key using all the same logic. You can't pass values from one step to another. Which defeats the purpose of a conditional in most cases: if X, then do Y (to X). But X isn't accessible, so your flow actually goes if X, then if X do Y. Also, you can use variables for things like metafield keys, but the app will throw an error saying the key is too long. But really, it's long because it's using liquid conditionals and loops, not because the actual value is long, which doesn't make sense.