All reviews

Rating Breakdown

  • 5
    88% (168 ratings)
  • 4
    7% (14 ratings)
  • 3
    1% (2 ratings)
  • 2
    1% (2 ratings)
  • 1
    2% (3 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Feb. 18, 2016

Just being able to email people that have abandoned a cart is enough to install this app but the fact that you can email them in a drip campaign set at different intervals and track the click-through rates make this app all the better. But that’s not all; there are so many other fantastic features that can help your store with traction that it’s worth every penny.

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 18, 2016

This app is great! It's easy to use and we've already had success in recovering abandoned carts. For that alone, it's worth a little investment.

Store

Gr8skn

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

4 / 5 Share

Feb. 17, 2016

I like the way it's set up. It's all integrated in the Shopify platform, so no third-party website to go to. It's also very straight forward and set up. The only downside I find is that the emails are not that good looking... compared to other apps that is. If you know a little HTLM, you can probably make better ones (in my opinion).

Using app

4 months

Total reviews

4

Average rating

4.8

5 / 5 Share

Feb. 17, 2016

Quick, Easy, Cheap! Ported all our triggered emails over from springbot with no trouble, but great user support for any questions you have. It's kind of hard to believe what a slick bargain it is, without sacrificing any polish or usability.

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 17, 2016

Excellent product, highly customizable and simple emails sent directly to the customers without looking like newsletters. A great personal way to communicate.

Store

Loow T2

Using app

Over 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 12, 2016

Awesome App. Easy to Use...Does what it promises. Has helped our business tremendously by giving us an automated system to engage customers. Highly Recommend.

Using app

11 months

Total reviews

4

Average rating

4.0

5 / 5 Share

Feb. 12, 2016

This app is so helpful to rein in customers! Support is amazing!

Store

Ofto Us

Using app

15 days

Total reviews

6

Average rating

5.0

5 / 5 Share

Feb. 10, 2016

These guys are veterans of ecommerce extensions. I've used their magento extensions for many years on our websites and many of our clients. It's great to have them developing apps for Shopify now! This follow up email app is a MUST if you're a serious store owner. They even have live chat directly in the app which is super helpful if you have any questions. The support staff is super helpful and quick to respond. Great job Aheadworks!

Using app

About 2 years

Total reviews

3

Average rating

3.7

5 / 5 Share

Feb. 9, 2016

Great App! Set up once and it will do the work for you forever. Very easy - you choose what you want in those emails. Unfortunately,doesn't pick up on manually cancelled orders(like fraud ones), still sends them the cancel follow up email which I found was funny in this case.

Using app

Almost 2 years

Total reviews

6

Average rating

5.0

5 / 5 Share

Feb. 9, 2016

Customer service and engagement is everything when it comes to online sales. Great app

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 20, 2016

So far so good. We are still setting up emails, but we have sent a few one-off emails and a few automated ones and they appear to work well!

Using app

Over 5 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 9, 2016

I have been looking and looking for a simple app that will allow me to send automated emails that are classic and don't look "big box" (which doesn't resonate with our customers). This app has all of the options that I need and more! Thank you so much for providing such a simple and effective tool that is easy to set up and works flawlessly.

Using app

6 months

Total reviews

5

Average rating

5.0

5 / 5 Share

Dec. 18, 2015

Great addition to our ecommerce experience. Follow Up Emails keep our customers engaged, we've had some very positive feedback from our customers since setting up this app.

Using app

Over 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 17, 2015

The team is great, they are responsive and are constantly trying to make the product better. Functionality is good- we'll see if it actually drives more reviews but its easy to set up and has a lot of options.

Using app

2 months

Total reviews

8

Average rating

5.0

4 / 5 Share

Dec. 16, 2015

Follow-up email has been the best automatic email app we've used for Shopify. It is highly versatile and allows for many options and filters when setting up. The only thing I would say is not great is that there is little visibility on which emails are scheduled to be sent which makes it hard to understand if it is working well before the emails are actually sent. Other than that, great app.

Using app

11 months

Total reviews

1

Average rating

4.0

5 / 5 Share

Nov. 30, 2015

Very easy to configure the emails we required and I'm sure they will assist in retaining Customers while monitoring their satisfaction levels... The free plan suits our business for now but would be happy to upgrade if demand warrants it...

Using app

Over 3 years

Total reviews

4

Average rating

5.0

5 / 5 Share

Nov. 19, 2015

Great app.. Sends out emails on time and you can also custom tailor them to your store.

Using app

8 months

Total reviews

4

Average rating

4.0

4 / 5 Share

Nov. 13, 2015

Love the app, keeps on bringing people back to my store to grab that product they actually want

Using app

About 2 years

Total reviews

1

Average rating

4.0

5 / 5 Share

July 9, 2016

I am currently using the Basic version which is very suitable for my business. All the features of the Basic plan is awesome. The app is very easy to use. The abandoned cart feature is awesome and I especially like that you can schedule the time the emails are sent.

Using app

Over 2 years

Total reviews

4

Average rating

5.0

4 / 5 Share

Sept. 29, 2015

The free version has actually been quite useful. We have seen an impact by way of potential customers and existing customers responding to automated emails sent out based on their action or lack of action on the website. seriously considering the monthly upgrade

Using app

3 months

Total reviews

1

Average rating

4.0