Fraud Filter
Create custom filters to help you prevent fraud
Rating
2.5
feedback
214
chart
#2,904
All reviews
Rating Breakdown
Review RSS Feed
Feb. 7, 2021
This app does not work. It hasn't blocked a single order placed by email addresses we have blocked through the app.
Hi, there. Thanks for taking the time to provide your feedback here, and I'm sorry to hear that you haven't had a positive experience with the app to this point. Please feel free to reach out to our support team so we can do some troubleshooting and make sure the app is set up properly: https://bit.ly/3e61ynh. Warm regards! -Oliver
Jan. 29, 2021
This app didn't work. An order was placed even though we had set up a filter to cancel the order from a specific email address who we know is fraudulently ordering.
Thank you for writing your review and I'm sorry to hear that the Fraud Filter app did not work as intended for you. I'd like to take a closer look at the order in question and see if I can determine why the app did not cancel the order as desired, so will send an email to you shortly to touch base with you on this. Please reply to me there if you're still looking for assistance on this. -Victor, Shopify Support
Jan. 25, 2021
Useless. It does not allow you to apply a filter on the "Shopify fraud detection system score" Looks like everyone has accessed for this. You have not problems charging us $ for fraud chargeback. or $ to use our our payment gateways that have this function.
Thank you for this feedback. I'll be sure to pass that on to our developers for you and submit this as a feature request on your behalf. - Brie, Shopify Support
Dec. 18, 2020
Ultimately the app is not useful because of the rule sets it uses. Would be nice if could use the Shopify fraud detection system to automatically cancel orders and send a message.
Hi, there. Thanks for taking the time to provide your feedback here, and I'm sorry to hear that you haven't found the app to be useful for the business. I'll be reaching out to you to follow up so we can collect some rule sets and provide them to our development team. - Oliver, Shopify Support
Sept. 9, 2020
It literally doesn't open, so it doesn't work. It sounds like it could have been useful but it most certainly has no use.
Hi, there! We don't seem to be experiencing any issues with the app opening, so this is most likely due to a browser issue caused by caching, a browser extension, or an ad blocker. You can likely resolve this by clearing your browser's cache, however I'll follow up with you via email and we can do some troubleshooting together. Cheers! - Brie, Shopify Support
July 23, 2020
It didn't make a lot of sense that they built something where you need to create specific rules for events that you don't know will happen. Had the app for 2 min and quickly removed it. I do not recommend this app. I also don't review as much unless I feel it is necessary and wish I would have saw this comment before downloading.
Thank you for taking the time to reach out regarding your experience. I'll share your thoughts and feedback with our team directly for further review. Cheers! - Rae, Shopify Support
July 8, 2020
The app is a piece of shit. I really wanted Shopify Fraud Protect apparently I am not eligible even tho I am located in us and use Shopify payments. Like wtf.
Hi, there. Thanks for taking the time to provide your feedback here, and I'm sorry to hear that you haven't had a positive experience with the app. I can definitely understand your frustration with not being eligible for Fraud Protect, and there could be a number of reasons for that. We are working hard to bring Fraud Protect to more stores in the USA. In the meantime, feel free to reach out to our support any time if you have questions about this app: https://help.shopify.com/en/questions. You may also be interested in trying other fraud prevention apps, such as Fraud Killer: https://bit.ly/3kJofAp. Cheers. - Brie, Shopify Support
June 28, 2020
This app allows for the creation of super specific rules which is great to stop the EXACT SAME fraudulent order from happening again but fraudsters aren’t stupid. They change emails, use a different IP address, order different product. I literally didn’t even waste my time configuring a single rule once I saw how it worked as I knew it would be a complete waste of time. What would actually be powerful is if you were able to use the fraud analysis result and use it within the fraud filter app. Being able to cancel out all orders with High fraud risk for example - that would be powerful. I asked 3 times if this could be done but kept getting the same recycled script from the help desk so gave up. Do better Shopify.
June 16, 2020
The app does not work at all. The filters do not block any orders. The app has been a complete waste of time.
June 3, 2020
The app does not block customers from placing orders. At the most. It may flag them. Meanwhile... Shopify, your cc, Paypal... All get to keep the fees on the order.
May 28, 2020
Shopify needs to remove this. The filters do not work, continued fraudulent orders from blocked IP addresses. I will look elsewhere this app is not fit for purpose.
April 24, 2020
Don't waste your time, it doesn't work. Just got off the Shopify support chat where they confirmed it doesn't work. They recommended a different app. Not sure why this is even in the app store, it's just wasting all our time.
March 29, 2020
Worthless app, unfortunately. It won't block orders...it will only cancel them after the fact, if it works at all.
Jan. 24, 2020
Doesn't do anything... Have had multiple fraud orders always from same IP address, so setup a IP block... and the fraud orders keep coming in... no warning, no cancelled orders... I tried both settings nothing does anything
Jan. 2, 2020
If you want to block false abandon checkout cart- this app is USELESS. Not sure if it would work for orders with transactions, but from other reviews it seems not useful at all as well.
Nov. 6, 2019
This app does nothing. It does not work. I have to write a minimum of 100 characters but I have nothing more to say apart from this app is pointless.
June 7, 2019
I can absolutely confirm Absolute Scientific LLC's review that this particular app does NOT do anything in regards to blocking suspicious/fake emails. Shopify support suggested me to install this app but seriously this does absolutely nothing against fraudulent actions of users. Blacklisting emails and other information comes builtin in other CMS platforms and Shopify doesn't. This is highly condemnable when it comes to security! On top of that, I was suggested to install a paid app to get these features! Are you kidding me when it comes to security?!
May 6, 2019
This app should be called, "voluntarily share your customer's info with us, and we'll do nothing for you in return Filter." I need an app that can block specific customers, and also block sales to specific states and zip codes. Fraud Filter claims it can do that . The rules that I set up, were made to do that, but, this app does NONE of those things. This is just a scheme for them get your customer's metadata. It's completely useless for anything else. Clearly the 5 star reviews are fake. Don't use this app. It's a fraud. You've been warned.
March 16, 2019
I've added 2 filters (email and Browser IP) but both are not working. Please fix it or delete this app.