Fraud Filter
Create custom filters to help you prevent fraud
Rating
2.5
feedback
214
chart
#2,889
All reviews
Rating Breakdown
Review RSS Feed
June 23, 2024
Sadly there is no customer support at all and no easy way simply block physical address and the surrounding area.
Hi, there! Thank you for your review of the Fraud Filter App. You should be able to use the app to create a filter that is able to use different address information to block incoming orders from specific addressed, and even postal codes! We have a help document here (https://shopify.link/dxey) that you should find helpful. If you need support with using the app, reach out to our 24/7 Support Team available via our Help Center: https://shopify.link/vRnL. -Imogen, Shopify Support
June 18, 2024
I had a rule setup on a customer who damages items to collect insurance claims and keeps the item and/or say the customers packages were open and items were removed repeatly - i contact Shopify and they told me to contact the developer so here i am... only to find out Shopify is the developer. what the heck. Edit: customer placed an order; made fake insurance claims. We place on auto cancel fraud list with app. 30 days later the same customer with same email places a new order that is not fulfilled. Contact Shopify and they tell me to contact the developer and then realize Shopify is the developer and here I am. Confused
Hi there. Thank you for taking the time to leave your feedback. I'm sorry to hear that you're experiencing some trouble with the Fraud Filter app. To provide some clarification however, this app works to help reduce the risk of receiving potentially-fraudulent orders. It doesn't apply to orders that have already been fulfilled. To learn more about the functionality of the app, you can check out this page: https://shopify.link/n0rV. If you're having trouble setting up Fraud Filter rules, you can connect with us directly: https://bit.ly/2AWw5VA. - Blair, Shopify Support
July 22, 2023
hey i set up a filter to give flag when order count is greater then 1. but its not working. previously it was working but now it stopped working all of a sudden
Hello. Do you have multiple rules for this fraud filter? If so, the filter can only act if an order matches all rules in the set. We're happy to take a closer look at the settings with you to determine what may have changed. Please get in touch with our team via the Shopify Help Center: bit.ly/2AWw5VA. -Sophia, Shopify Support
Jan. 23, 2023
I'm disappointed that there are only "AND" statements, not "OR". We should be able to put all banned customers in one single rule instead of creating a separate rule for every customer which gets messy and is not useful. Also, it should be a function in the original Shopify to be able to ban customers from VISITING our webiste + ORDERING on it, not a separate app. I'd prefer some people not to have access to my store at all, cause they can still go around and do damage to my reputation by spamming negative reviews in an abusive way or spam customer service.
Thank you for taking the time to share your feedback with us. We appreciate your business needs and this helps us better our products and offerings in the future. I have shared your comments back with our product development team for consideration. -Olivia, Shopify Support
Aug. 9, 2022
I like the ability to add a warning, however I would like this to mark them as high risk not medium. Is that possible please?
Thank you for getting in touch and for writing your review. The Fraud Filter app can notify you of a potentially suspicious order if it meets a condition that you set. In terms of risk profiles (e.g. medium vs. high risk), this is something our automated risk analysis tool provides: https://bit.ly/3m6THdP. It is available for all merchants and can be used to better judge the validity of the orders you receive. I can however see why it'd be a useful tool to be able to mark orders by high or medium risk within the Fraud Filter app as well, so I will be sure to pass your feedback onto our development team. -Victor, Shopify Support
Aug. 10, 2021
Es ist möglich Regeln zu erstellen. Es gibt leider keine Erklärung was man in die Felder schreiben soll. Die Auswahlmöglichkeiten sind extrem gering.
Feb. 8, 2021
I used this app and the orders are being identified as fraudulent, but I'm not getting any warnings in the Shopify admin, can you check please?
I'm sorry to hear that you've had this issue but thank you for notifying us of the issue here. The Fraud Filter app can be used to set rules on cancelling and flagging orders based on certain criteria set by the merchant, but Shopify also offers a risk analysis on orders that automatically flags orders of a certain risk based on a number of factors. If you're unsure about the risk level of your orders, I'd recommend contacting our support team so they can take a closer look at your store: https://bit.ly/2AWw5VA. -Victor
Jan. 5, 2021
Does what it says, but not super useful. It's not paying attention to the fruad levels of the order. You would need to have information on the person submitted the fraud to stop it, so it's only helpful for blocking past fraud orders, and they could easily get around this.
Hi, there! Thank you for this feedback; I'll be sure to pass this on to the appropriate team for you. In the meantime, I'd recommend checking out our help docs for some additional tips for fraud prevention: https://bit.ly/2XtkyoQ. - Brie, Shopify Support
Nov. 7, 2019
I would be happy to update my review of this app. However the MOST BASIC use scenario doesn't seem to work: managing a black list of customers that I don't want to allow to place orders, based on a shipping phone, email or address. I created a test order using the exact shipping phone I would like to block and Shopify processed the order normally. I can't believe that Shopify doesn't have a functional method for blacklisting certain customers.
June 7, 2019
Stopped working... It was good for my needs when I tested and set it up. But now I just received a fraudulent order today that *would have* been caught by my filters, but wasn't. For whatever reason, Fraud Filter has disappeared from the order details page. It doesn't show up under the Fraud Analysis portion for any of my orders anymore and isn't running my rules. It did when I first set it up. What the heck?
Jan. 26, 2018
I don't see how this helps stop fraudulent orders. 99.9% of our attempted fraudulent orders are first-time customers, so we don't already know the email, address, or phone. This app only lets you create filters for criteria you know an exact match for. Why not let us create filters like flag if the order amount > $$$ and used expedited shipping. Or if billing and shipping addresses are different. THAT would help.
Aug. 19, 2017
This app only works if you know a specific email address, IP address, etc. that you want to block. It won't block general terms, such as if the CVV doesn't match the card, or blocking a "high risk" attempt. Really frustrating.
July 28, 2017
Maybe okay if you are just trying to block a specific email address but you can't even setup a rule to check the billing address zip against the shipping address zip. Really!
Feb. 22, 2017
It's a great concept and I had high hopes but it doesn't work when put to the test. I installed Fraud Filter last November and this past week, a repeat offender placed an order -- this app identified the parameters I had set. However, it ended up completing the order anyways while delivering the digital downloads and then marked the order as "cancelled" a moment later. Hoping this can one day be fixed as it will be very useful if it actually works.
Sept. 10, 2016
it would be great it it also talked to FetchApp! We have our digital downloads automatically delivered, Fraud Filter cancels the order and restocks it, but doesn't stop them from paying. Payment is what triggers FetchApp to send the code for downloading.
Jan. 8, 2016
Not great but free. One big problem is that it won't cancel a known fraudulent deal before the transaction takes place. So you can end up with Paypal fees after you reverse it. Simple fix I think.
July 15, 2015
Doesn't work well.. It does not filter accurately. Keeping it just because it's free..?
March 27, 2014
FYI, this app is no longer supported by Shopify. It had worked fine until today, but just caused a false failure and automatically voided a returning customer's order for unknown reason. After an online chat, the Shopify tech & I agreed it was best to remove it.