Fraud Filter

Nov. 20, 2023

The filter DOES work, but you need to understand how to use it. I'll tell you how to set things up so it works 100% of the time. 1. The FIRST rule triggered is the ONLY rule processed. that means that if you have a rule for "flag all orders from Germany" and another rule for "Cancel Jane Doe from Germany" the First rule will trigger first and say "Warning, this order is from Germany". The rule for Jane Doe will never be triggered. 2. The rules are VERY SPECIFIC. If you want to flag Jane Doe who lives at 123 Main Street, you must do it in a specific manner: Billing Address 1 (CONTAINS) "Main" You're sorting and flagging any billing address that contains the word MAIN in it. Why? Because Jane doe could put in 123 Main St. and bypass the filter because it wasn't exactly 123 Main Street. 3. EVERY SINGLE ITEM MUST MATCH FOR THE RULE TO TRIGGER That means if your rule is matching Name, Address, and Phone ALL of them must be present and match exactly before the rule triggers. So you need to set up individual rules for each part of the fraudster. You need one rule that (CONTAINS) the Phone number eg. 5043684444 You need one rule that (CONTAINS) the first part of the email address eg. "Fraudster@" You need one rule for JUST the Billing address and Zip code. eg. Main and 70054 You need one rule for JUST the Shipping address and Zip code. eg. Main and 70054 And that's how it will work 100% every single time. If it's failing, you've not set it up properly. Picture of Rules: 1: https://i.imgur.com/JE6uOJ6.png 2: https://i.imgur.com/UuXCKCP.png 3: https://i.imgur.com/jJxcLaF.png I have 115 pages of them, and they work. -=-=-=-=-=-=-=-=-=- Now, on to my complaints: Shopify, you need to make it so I can sort by the Rule Name. OMG, please, make this happen. Also, WHY WHY WHY for the love of gawd, do I have to go through 125 pages before I can edit the last rule I created? And WHY do you refresh the screen back to page one after I save the changes? Did I hurt you? or are you just evil? :( :( I need to be able to specify a page of rules, and you need to stop sending me back to page one whenever I change a rule. Okay? thanks, love ya!

March 30, 2023

En general es bastante útil, ayuda a detectar la gran mayoría de intentos de estafa, pero la automatización de reglas es complicada de utilizar y no encontré ninguna manera de que cancele de manera automática los pedidos con alta posibilidad de fraude.

Oct. 6, 2022

ok ok Provide some detail about what you did or did not enjoy about using this app. Your comments can help other merchants decide whether to use this app.

Oct. 8, 2021

We use this for fraudulent orders and diverters. It works well. The only thing from getting 5 stars is the lack of options when creating filters. It would be nice to have time and date parameters in the rules for making filters. i.e. We have obligations to restrict a certain number of orders per day and per week. It would also be nice to have product specific parameters in the rules for making filters. i.e. We have obligations for maximum quantity of any one product on any one order. This is a great app for people with obligations to vendors. Thanks for the work on it Shopify!

May 3, 2019

I have been using Fraud Filter for a few years now. Very happy with this app, easy to install & set up. Highly recommend.

Sept. 13, 2018

I'm relatively new to the app, and some of the features aren't as clear cut as I'd like. Still, the app does work. I put the first and last name of someone that I wanted blocked, and that person is now no longer able to order from my store using that name.

Jan. 15, 2018

Simple app - does what it says. Helpful for detecting 'risky' transactions so they can be further investigated. For a free app it works well and does what is says on the box!

Dec. 27, 2017

Great App! Does just what I need it to do-Cool Thanks www.Mysexywaist.com

Dec. 12, 2017

It's nice to have peace of mind about orders. However, it would save space and eliminate clutter if there was an option to create a rule for multiple addresses. I occasionally get suspicious inquiries and I would like to put them all under one rule that would filter ANY address in the rule. That would be much more useful than having an individual filter for each address because the filter needs ALL addresses in order to work. In other words, I'd like to be able to have a single rule that filters ANY address in a list.

Aug. 23, 2017

Very helpful app for stopping all kinds of fraudulent orders. The setup can be a bit confusing and tedious, but once you get it set up correctly it really helps save you a lot of time...and time is money.

Aug. 1, 2017

Luckily, I've never had to use this app but I like that I have this already set up on my store... just in case.

June 28, 2017

After some dodgy to say the least reviews, we finally got round to adding this. It pretty much lets you setup rules to auto decline orders from people.

Feb. 7, 2017

Provided us with a short term solution whilst we got our store up and running. We can't complain too much because it's free but there are much better apps out there that deal with fraud, even if you have to pay for them. https://www.urbanindustry.co.uk/

Jan. 11, 2017

Works as stated! Great app. I wish it were more powerful

Dec. 3, 2016

The application was easy to install. Setup and customization of the app is simple and the app is very user-friendly. https://www.gift-frog.com https://www.kinkytoy.store

Nov. 29, 2016

It worked great. Could have been a little more intuitive though.

Jan. 26, 2017

Try it and you wont be disappointed. It works in the background to weed out suspected fraud

April 15, 2016

Another decent shopify app worth installing.