Fraud Filter

Nov. 30, 2017

Absolutely useless for digital products!! I have someone set up to be blocked and it let them purchase and sent them the digital product (they downloaded it), then refunded their money! What is the point in that? Uninstalling now and not impressed. Just another half-arsed app.

June 25, 2017

This app sucks. We have several emails, shipping addresses and IP addresses blocked and set to cancel the order, re-stock product inventory and issue a refund, which NEVER works. Some others we have set to issue a warning in the Shopify admin, which we never receive. Swing and miss, Fraud Filter. Do your business a huge favor and use FraudLabs Pro instead.

May 10, 2017

TERRIBLE for digital products - no matter what rules you set up, the system will still fulfill. Contacted Shopify regarding this, and they have no answers.

May 6, 2017

It keeps cancelling orders that are not fraudulent and have nothing to do with the rules I created.

Feb. 1, 2020

WASTE OF TIME DOESN'T WORK! DOESN'T WORK DOESN'T BLOCK ANYTHING, ANYTHING, DOESN'T WORK AT ALL... USELESS NEVER WORKED SINCE 2016.... THAT IS WHY IT IS FREE.

Feb. 21, 2017

This app isn't efficient at all! We have added several emails to the BLOCK list and they STILL are able to order.

Feb. 17, 2017

Would love to give it a positive review, but it hasn't stopped any fraudulent orders dispute setting it up to block certain emails, it's let them all through costing me money in charge backs. Useless.

Jan. 7, 2017

Won't install (gives a 404 error)

Oct. 8, 2016

Over complicated and I simply do not understand all the rules and what they mean. I just want something to easily install and let technology do all the hard work.

Sept. 9, 2016

it is not filtering or catching fraudulent orders.even i have detail filters in place. It is simple tool, free, limited with no activity or analytics. it is not working for me.

Jan. 17, 2016

Had it installed for about 6 months. Doesn't work well at all. Very hard to navigate. Now it won't even let us create or update rules. Don't bother, accept that Shopify should fix this internally and refuse to.

Jan. 4, 2016

DO NOT use in any circumstances. After I Installed it on our website, our orders dropped dramatically. We couldn't find any reason and were thinking maybe something is wrong with our pricing or marketing. After a deep investigation, we found that customers simply COULD'T click on CHECKOUT button!!! I don't really know how much it costed us by not having any customer for two weeks! but I wouldn't install any other app from this developer or any other un-trusted source.

Dec. 11, 2015

Doesn't work at all... Sorry to say. We use the options on the same person and because he's using a proxy server his IP changes and it doesn't catch it. It lists his name and shipping address, but still takes the orders. Useless IMO. Sorry.

Nov. 3, 2015

Been using this app for over a year now and it doesn't work well at all. It allows repeat fraud even when a rule has been made against an address and phone number etc. Keeping it simply because i have a stored list of fraud info to reference off.

Sept. 26, 2014

It doesn't work. I have created a filter to cancel an order from a given IP or Phone Number or Name and.... the filter is not triggered... Very disapointting

March 21, 2014

Not very useful when you use 3rd party fulfilment and your store is set to auto fulfil orders. Give the app the power to fulfil or not fulfil orders based on its filters. Then it has value for the many thousands of customers using 3rd party fulfilment services. Also a separate database of customers that have been flagged as warning would be good, then other shops that get my fraudulent customers would get a waring and a held order for them to look into.