FraudBlock Fraud Prevention
Automatically cancel high-risk orders to prevent fraud
Rating
4.4
feedback
40
chart
#253
All reviews
Rating Breakdown
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June 26, 2024
Perfect! I had questions during configuration and was guided through the personalization of customer emails. Thank you very much for your patience. The application does the job. Great.
May 12, 2024
This is the best app thank you!! I been having this app over 2 years and i love it keep up the good work!!!
Jan. 11, 2024
I recommend using "No Fraud Fraud Protection", has everything I need and customer service is friendly. You can ***only*** get the Blacklist option via request. And even after request there is no convenient button to use so you always have to use the link they give you. Pretty basic need for a "fraud app", but no - they don't have it
As you mention, the app has a blacklist feature, so I'm not sure why you're saying "they don't have it"? Providing false information in reviews really doesn't help anyone.
Sept. 2, 2023
Lightning fast customer support and super helpful with customer support ideas for contacting customers
March 28, 2023
FraudBlock Fraud Prevention will cancel the order and refund the customer but with 3rd party fulfillment networks that fulfill immediately after the order is placed, doesn't detect. I lost $3,000+ depending on this app to do this job when I should have done my own due diligence.
FraudBlock sends a "cancel fulfillment" request to all third-party fulfillment providers via Shopify. If the fulfillment provider doesn't respect this request, they would need to fix their fulfillment service implementation, there's unfortunately nothing we can do to fix someone else's code.
Dec. 11, 2022
Very easy to setup, and complete peace of mind with it automatically blocking fraud orders. We were slow to respond to a high risk order placed on a weekend when we were away prior to using this app and had issues with Shopify payments. We've had no such problems since. More than satisfied and worth the money.
Sept. 7, 2022
App does what it says it does. Works flawlessly, super fast. Does not affect my store at all in anyway. Highly recommended!
June 29, 2022
I am loving the app because it helps us eliminate the fraud with no hassle plus the chat customer support is superb!
April 21, 2022
The support staff was extremely helpful. They pointed me to all the right settings that I need to Manually Capture Payments on high risk orders. Thanks again!
Jan. 18, 2022
Wow, simply wow! This app can prevent you from fraud. It cancels the order after the order is done & PREVENTS THE CUSTOMERS PAYMENT so you don't pay the payment provider fees. Nick from the Development team also helped us super quickly with some custom rules right from the start for a much lower price than we expected, so we were able to blacklist our main troll customers right in the beginning - I recommend to write to the support before you install the app if you also have this need. :) If I could I would grant 7 stars and more with my review.
Oct. 24, 2021
I love it. Has save me from messing up and losing money. I even downloaded it in all other stores i own
Aug. 28, 2021
This app worked flawlessly to immediately block orders that were marked as fraudulent or potentially fraudulent. Then you can decide how you want to proceed once you review the order details. It really helps keep the orders clean!
Aug. 10, 2021
Its only good for one Option. Auto refund high risk Orders. In my Opinion this Option should be integrated in ShopifyPayments.
April 13, 2021
Orders from potential fraudsters are automatically cancelled and refunded. The app is great! The support is always available and very helpful. We are now very well protected against fraudsters and annoying chargebacks.
April 13, 2021
We had big problems with fraudsters in the past. After testing several apps, we came across FraudBlock. Through FraudBlock's support, we were able to create rules according to our wishes. We now have the issue of frauds under control. Great app, easy to use and excellent support. I would always recommend it.
Feb. 23, 2021
This app has helped us so much since we installed it on our Shopify store! We had several fraudulent orders coming in each month, and since downloading, FraudBlock has caught each one and cancelled it for us, saving us so much time, worry, and money due to chargebacks that could have been prevented. The developer was also extremely helpful and friendly with quick replies both times we reached out for help. 10/10!
Sept. 24, 2020
Cancels and refunds fraud risk orders automatically. This app is extremely helpful and very easy to use.
Sept. 17, 2020
The app is amazing and the customer service is excellent. Highly recommend this app to help reduce headaches with fraudsters.
Sept. 14, 2020
Great app for your Fraud detection workflow. It cancels all high-risk orders and refunds fraudulent payments.
Aug. 20, 2020
This is a really great and simple app. It has the ability to cancel and refund orders automatically, which can save you a significant amount of time and money. You can also whitelist your customers once you confirm that they are safe. Would recommend this app 100%.