All reviews

Rating Breakdown

  • 5
    88% (35 ratings)
  • 4
    2% (1 ratings)
  • 3
    2% (1 ratings)
  • 2
    5% (2 ratings)
  • 1
    2% (1 ratings)
Review RSS Feed Review RSS Feed

2 / 5 Share

Aug. 13, 2020

i used this app for last 1.5 months and found this app blocks all highrisk orders and cancels the orders but will sometimes not refund the amount, and later on you will be issued with a chargeback of additional $25 from bank. The funniest part is if we contact the customer service they will say everything is all good from their side its issue of the shopify app in converting the currency and will inform to refund manually.so its only partially working . may be only 70%. check opting.

Using app

7 months

Total reviews

2

Average rating

3.5

Developer Reply

Thanks for your review! As I explained on our live chat, this was an issue with Shopify showing a different currency on the order itself than the actual payment currency, which is an extreme edge case. I identified and fixed the issue (affecting 0.02% of multi-currency orders) while we were talking on the live chat.

5 / 5 Share

July 18, 2020

This app has been highly effective at automating the process of cancelling and refunding high risk orders, and has also shown to curb the number of fraudulent orders being placed. Highly recommend for any stores dealing with frequent fraud issues.

Using app

22 days

Total reviews

1

Average rating

5.0

5 / 5 Share

June 17, 2020

Before installing FraudBlock, I would have to make sure I manually canceled orders in my shipping software before my warehouse printed the labels out. FraudBlock makes this entire process seamless for me!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

June 17, 2020

The app did exactly what it was supposed to do. I did not have to worry about it refunding, canceling and adding stock.

Using app

26 days

Total reviews

1

Average rating

5.0

5 / 5 Share

June 15, 2020

This app makes it very easy to deal with fraud orders and is a huge time saver so now I don't have to manually cancel orders. Very easy to use and would highly recommend!

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

June 10, 2020

This app is a time saver. used it after receiving several high-risk orders from Mexico and few other countries. So I decided to install it so I can automatically cancel those others. couldn't be happier. It works really great and you don't even have to think about it. Thank you for making this app.

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 29, 2020

I used this app after getting several fraud orders from Mexico. I knew it was the same scammer but could not figure out how to stop this cat, until I added FraudBlock to my site. It 100 % legit stopped this dude at every attempt, no matter what name they used, what card they tried, or what delivery address they used. This app works like gold. Thank you for saving Sensual Fashion Boutique.

Using app

About 1 year

Total reviews

7

Average rating

4.7

5 / 5 Share

May 9, 2020

I have used this app for the past two months and it has been very useful to prevent fraudulent transactions. would definitely recommend to any online business

Using app

Almost 3 years

Total reviews

2

Average rating

5.0

4 / 5 Share

April 27, 2020

This ap does exactly what it promises, but any time you need to manage it and say add someone to your "whitelist" it takes forever for the ap to load. Also, there is no "blacklist" option which would be nice. That said we're keeping the ap for now.

Using app

Over 3 years

Total reviews

5

Average rating

4.8

5 / 5 Share

April 26, 2020

This app does exactly what it is advertised to do. We have been running it for a few weeks and have already stopped a number of fraudulent charges. Highly recommend this app. Could find nothing wrong with this app.

Using app

26 days

Total reviews

1

Average rating

5.0

5 / 5 Share

April 11, 2020

In order to reduce the admin overhead of dealing with High risk orders, we utilised Fraudblock. It's simple UI made installation and use VERY easy. Also, Nick from Fraudblock has been a brilliant help in some finer customisations that we wished to make. For his support alone, I will recommend this app to everyone, so it really helps that the App itself is also simply brilliant to use in its own right!!

Using app

Over 2 years

Total reviews

5

Average rating

5.0

5 / 5 Share

March 26, 2020

I don't know what i would have done without this app. FraudBlock has saved me thousands dollars by instantly canceling all high risk orders. I have used this app for 2 months and that was the best decision i made after suffering damages from such fraudulent orders. The best part is the app does all of those fantastic things for free.

Using app

Almost 4 years

Total reviews

10

Average rating

5.0

5 / 5 Share

Feb. 11, 2020

I love this app. I have had this app since October 2019 & it has helped me to avoid a couple High Risk Orders & it does all the e-mailing, restocking, canceling & at the same time give a great sense of security. Every time I contact the developers they respond within a day or two. This is a GREAT App & they are GREAT People.

Using app

Over 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 14, 2020

Als Düsseldorfer Unternehmen freuen wir uns natürlich immer lokale Angebote zu nutzen, und sind sehr zufrieden mit dieser Fraud Prevention App! Tolles Preis-Leistung-Verhältnis!

Using app

5 months

Total reviews

8

Average rating

4.8

Developer Reply

Vielen Dank für das Lob, das freut mich :-)! Viele Grüße aus/nach Düsseldorf!

5 / 5 Share

Dec. 2, 2019

Does exactly what you'd want it to. Glorious. The support people are even friendly over email. You couldn't ask for anything better!

Using app

11 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 10, 2019

This app is incredible! I was receiving dozens of fraudulent orders a month that were being manufactured by my dropship company before I could catch them. With this app, everything is automated and it's one less thing I have to worry about. The support is incredible. Nick worked with me to create a custom 'Fraudulent Cancel Confirmation' which shows how above and beyond they are willing to go to make their customers happy. If you're receiving fraudulent orders and are having to pay chargeback fees, THIS IS THE APP FOR YOU!

Using app

8 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 27, 2019

After having to deal with a number of high-risk orders that ended up in monetary losses, we finally found an easy to integrate app that could manage and filter those orders effectively. This in turn has saved us time and money, by automatically dismissing fraudulent orders. We had tried a couple of other apps before, but they didn’t have the features we we’re looking for. We highly recommend FraudBlock!

Using app

Almost 4 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 15, 2019

Just downloaded the app so far love it. How is looking and working. I will update my review later on when I see how good it works and experience with the team.

Using app

16 days

Total reviews

12

Average rating

4.2

5 / 5 Share

Aug. 30, 2019

We love this app. Very easy to install. We have a lot of orders which need review manually and it does it for us. It worked by pushing the buyer to keep trying to purchase until they passed the filter. Very good app!

Using app

17 days

Total reviews

2

Average rating

3.0

5 / 5 Share

Aug. 15, 2019

Love the app, has saved us on multiple fraud orders so far. Really simple to setup and uses the fraud detection already implemented into Shopify's system. Would definitely recommend!

Using app

3 days

Total reviews

1

Average rating

5.0