BOGOS: Free Gift Bundle Upsell
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Anne was incredibly helpful! She provided clear, step-by-step instructions that made it easy for me to fix my issue. Her patience and expertise made all the difference, and I truly appreciate her support. Thanks again, Anne—you saved the day!
You can't even view it on draft before you publish. Didn't like the customer service either.
Hi Korilane, I deeply apologize for your unhappy experience with the app and our support. Our Customer Support Leader would like to arrange a call with you to resolve everything you have encountered in one go. Could you help me to check your mailbox? We look forward to your response!
excellent support. highly recommend this app for ease of set up and use
Amazing customer support, really helpful and very happy my support lady was Mina and she is a star
Fast, responsive, fixed my issue, and taught me a bunch, all in one chat session. Thanks!
The support was really good and accurate
Very helpful staff! i needed help setting up a bundle on my store and Mina helped me alot and even went into my store to check i had done it correctly :)
Het is een geweldige app om aanbieidngen te maken. Super helpdesk. Het draaide met 15 minuten.
I've just installed this app today and I am immediately thrilled with the customer service. Anne was AMAZING, patient, understanding ... she went above and beyond. I am very excited to see how this app performs. 10/10 customer service. Thank you Anne xox
Thank you Mina for the quick and thorough help!
DO NOT USE THIS APP - avoid at all cost- read full review, it will save you thousands of dollars. I had an extremely disappointing experience with this app and its support team. After uninstalling the app, I discovered that a cloned product remained active on my store, allowing customers to purchase an offer that should have been automatically disabled upon app removal. This resulted in financial loss as some customers took advantage of that and orders hundreds of the product for FREE!( up to 3000 USD!) When I reached out for support, instead of acknowledging the issue, they repeatedly sent policy articles and denied responsibility. I followed all their instructions to DISABLE the offer before removing the app, and even redownloaded it to verify—confirming that the offer was indeed deactivated. Despite providing clear proof, including video evidence, their team refused to take accountability or offer a refund for the losses caused by their system. If you're looking for an app that values transparency, reliability, and customer support, I strongly recommend looking elsewhere. This company has shown a complete lack of authenticity and accountability, leaving merchants to deal with the consequences of their technical failures. Would give zero stars if I could. Avoid at all costs
Hi VivaRays, The situation occurred due to the failure to follow the removal instructions provided via multiple channels, including in-app, email, and live chat. BOGOS has consistently communicated the importance of disabling offers before uninstalling the app. Our app can not control orders or products once uninstalled, as we lose all permissions to affect store data. The financial loss was not caused by BOGOS but by failing to follow the removal process. We understand the frustration, but our policies and system behavior are transparent, and we provide ample guidance to prevent such issues.
Really good live support, I had an issue and the technical team made the adjustment for me within 12 hours! would really recommend.
Anne is the best and got my offer added no problem.
Daniel was extremly helpful, and kind. Will change to 5 stars once my issue is resolved! <3
Greta to learn new things and get screenshot examples to help guide me for future reference.
Quick and so helpful!!! Thank yo!
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