BOGOS: Free Gift Bundle Upsell
One-stop app for free gift with purchase, buy x get...
Rating
5.0
feedback
3,524
chart
#86
All reviews
Review RSS Feed
Nov. 10, 2021
Ellie from the support team helped me for over 2.5 hours to understand more of the app capabilities and help with some customizations. She was such a huge support. Thank you Ellie!
Dear Grande Cosmetics, It's so great to have you with us and we can't be any happier to have satisfied you with our app and services! Ellie is really excited to read your awesome review. Thanks to your support, we will certainly work harder to improve our Free Gifts app. Should you need our support, please do not hesitate to drop us a message via live chat or email [email protected]. Best regards, Alex Free Gifts - Customer Support Team.
March 9, 2022
Stay away from this app. This app caused a major issue in our store. We used this app to create an offer - a small gift with purchase during a seasonal sale then had the offer scheduled to turn off after the sale was over. Months later, we figured out that people using Shop Pay got our high-priced items for free! Even though the offer was expired on the app. The products that people were getting were not free gifts, just regular SKUs. This error caused by Free Gift App was a loss of $2,500. This is not including all of the time that we are spending auditing the orders, being on the phone with support, and removing this code from our store. I reached out to their support team to request a reimbursement, and they completely denied my request even though they admitted it was their fault. (I wish I could attach screenshots of the conversation to this review as proof) Not only did the app zero out the cost of a regular SKU/variant that had nothing to do with a free gift but it also only works on the Online Store sales channel. Their support rep told me after the fact that they recommend posting products on the Online store only not other sales channels. Yet that is not listed anywhere on their website, instructions, or user guides. This is a problem because we have multiple sales channels like Shop, FB, IG stores etc... I bet that a lot of other stores do too. I can not believe that Shopify supports and recommends this app to store owners.
Dear Bebonia, We are truly sorry for this inconvenience! Our app prevents this case by setting all the gifts’ fulfillment services as manual. However, those orders were still auto fulfilled by a 3rd-party system of your store. This was beyond our reach so we are not able to affect that. In this case, our suggestion is to duplicate the product and use the duplicated one as gift only. So the gift won’t be available on other sale channels. We are truly sorry again for this unhappy experience! It does relate to the 3rd-party system so it is not possible for us to take full control of it. If you need any further assistance, just let me know and we will try our best to support you!
Nov. 9, 2021
Throughly recommend this app. The support team including Ellie, Robert and Brian went over and above to ensure that the app worked on my custom theme. Thanks guys!
Hi Corries, Thank you so much for leaving so awesome a review! Ellie, Robert and Brian would be happy to know that you are satisfied with our app and support team! If you have any further requests, please feel free to contact us via our live chat or email us at [email protected]. We always appreciate you! Best regards, Martin Free Gifts - Customer Support Team.
Nov. 9, 2021
Robert and Louis are perfect support teams. I wanted to customize the application, their support was so fast and perfect. I recommend you to use this application.
Good day Mardi Mercredi, You made our day with your trust in Free Gifts app and your awesome review! Robert and Louis would be happy to know that you are satisfied with our app and support team! If you have any further requests, please feel free to contact us via our live chat or email us at [email protected]. We always appreciate you! Best regards, Richard Free Gifts - Customer Support Team.
Nov. 9, 2021
It's magic. We're finally able to provide all the complex promotions mechanics that we have in mind for our customers.
Good day to you, Acuralle! Thanks a ton to your wonderful feedback! Our team is so happy to know that we could assist you promptly. Your precious support would definitely motivate us to work harder to improve our app and our support team. May you need any further assistance, please feel free to drop us a message via live chat or email us at [email protected]. It's always our pleasure to accompany you. All the best, Richard Free Gifts - Customer Support Team.
Nov. 1, 2021
I like the app and the flexibility it provides with regards of gift combinations and presentations in the product and cart pages. The support team is outstanding and always there if you need them.
Good day to you Almah Skincare, We can't express by words how grateful we are to have a chance to support your business! Our team is really excited to read your awesome review. With your precious support, we would definitely try harder to provide better features and also better services. You are always our pride and joy! Please feel free to reach us anytime via live chat or email [email protected] as we always welcome you! All the best, Sam Free Gifts - Customer Support Team.
Oct. 27, 2021
App is good but the support team is outstanding! They helped me set up the campaign, debug it and even implement the code on two of my themes. Amazing!
DearUndrdog Surface Products, How lovely a customer you are! We are grateful that you trust Free Gifts app and let us accompany you in your business. Thanks to your support, we would work tirelessly to improve Free Gifts app. May you need further assistance, please contact us via our live chat or email us at [email protected]. We always appreciate you! Best regards, Rio Free Gifts - Customer Support Team.
Oct. 27, 2021
This APP has many useful functions, Their staff, Anne, patiently helped me with the installation and use.
Hi Kokorosastudio.com, We truly appreciate that we can accompany such a kind-hearted and lovely customer like you! Anne would be super thrilled to read your wonderful feedback. Your precious support motivated us to keep on developing the app and providing better services to our precious customers. If you have any further questions, please feel free to leave us a message via live chat or an email to [email protected]. We are always ready to support you! Best regards, Rio Free Gifts - Customer Support Team.
Oct. 22, 2021
Great customer service that responds quickly and is always ready to help. This app also has great customization features.
Good day HOW TO CAKE IT, You made our day with your trust in Free Gifts app and your awesome review! Our team is all happy to know that we could support and satisfy you! If you have any further requests, please feel free to contact us via our live chat or email us at [email protected]. We are always happy to assist you! Best regards, Sam Free Gifts - Customer Support Team.
Oct. 20, 2021
Fantastic app, did everything I needed it to and the support I received from Robert was outstanding, answered all my questions - explained brilliantly. Helped me fix and issues or questions I had quickly. Then followed up afterwards which I really appreciated. He is a fantastic member of the team!
Hi Lanoguard, You made our day with your awesome review! Robert will be happy to know that he was able to assist you promtly. With your support, Free Gifts app team will work tirelessly to improve the app and develop more interesting features. May you need any support, please let us know via our livechat or email us at [email protected]. We're just an email away :) Best regards, Alex Free Gifts - Customer Support Team.
Oct. 5, 2021
This app is quite handy. Robert and his team is very helpful and supportive. Have our issue solved quickly. Definitely recommend app.
Dear Dermalume, Thank you so much for your kind words! Our team, especially Robert, will be really excited to read this. With your precious feedback, it motivates us to keep on improving the app and develop better features for our customers! If you need further support, we will always be waiting for you at live chat or [email protected]. It's always our pleasure to assist you! Best regards, Anne Free Gifts - Customer Support Team.
Oct. 5, 2021
The support team are really helpful (Robert, Trixie and Brian) and do go above and beyond to resolve any problems. They work quickly and have ensured we are able to use their app despite having a custom pricing app also on our site.
Good day Lily & Loaf, We are all so proud that our app and support team can make you feel satisfied! Your trust and wonderful feedback motivated us to keep on developing the app and providing better services to our merchants. If you have any further questions, please feel free to leave us a message via live chat or an email to [email protected]. We are always ready to support you! Best regards, Martin Free Gifts - Customer Support Team.
Oct. 1, 2021
I love how easy-to-use and reliable this app is. The support team are great and very responsive. The app provides a neat solution to quite complex problems that are notoriously hard to solve natively in Shopify
Good day to you DID electrical, Thank you so much for leaving us so awesome a review! With your precious feedback, it motivates us to keep on improving the app and our support team. If you need further support, we will always be waiting for you at live chat or [email protected]. Your satisfaction is always our highest priority! Best regards, Sam Free Gifts - Customer Support Team.
Sept. 29, 2021
The best free gifts app from Shopify. Excellent support, easy to use and it doesn't use coupons to make the gifts, so customers can apply the discount of their affiliate.
Good day MAX PROTEIN®, We are all so proud that our app and support can make you feel satisfied! Your trust and wonderful feedback motivated us to keep on developing the app and providing better services to our customers. If you have any further questions, please feel free to leave us a message via live chat or an email to [email protected]. We are always ready to support you! Best regards, Alex Free Gifts - Customer Support Team.
Sept. 24, 2021
Needed some quick help to resolve an on-the-spot customer issue and Trix was super quick on the live chat and helped me get the issue sorted out! Excellent customer service when I needed it. As a platform it would be much easier if there was an option to tick a collection that is specifically excluded from an offer, rather than having to tick all the collections that you want included, as it is much easier to exclude a handful than include over 150 in our case! Edited to add: my above feedback was taken onboard super quickly and actioned less than 24 hours later! Very impressive service.
Good day to you Koko Black Chocolate, Thanks a ton to your wonderful feedback! Our team is so happy to know that we could assist you promptly. Your precious support would definitely motivate us to work harder to improve our app features and our support team. May you need any further assistance, please feel free to drop us a message via live chat or email us at [email protected]. It's always our pleasure to accompany you. All the best, Sam Free Gifts - Customer Support Team.
Sept. 17, 2021
The customer service was amazing, and quick with their online chat. I quickly received screenshots and personalized help getting what I needed. They had all of the answers quickly! The tool looks powerful. It's just new, so I can't comment on the tool yet. The service is excellent!
Hi Human Food, Our team is all grateful to have you with us and it's always our pleasure to support you. Although we have received your wonderful feedback, we acknowledge that there are some points we need to improve in order to make our precious merchants fully satisfied. If you need any assistance from us, please contact our team via the live chat or email us at support@secomapp. We are all looking forward to having a chance to support you! Best regards, Sam Free Gifts - Customer Support Team.
Sept. 17, 2021
Used the app to create a buy one get one free offer. When I had a small glitch the support team (especially Trix) were very quick to resolve the issue.
Dear Spacemasks, You really made our day with your kind words! Our team, especially Trix, will be really excited to read this. With your precious feedback, it motivates us to keep on improving the app and develop better features for our customers! If you need further support, we will always be waiting for you at live chat or [email protected]. It's always our pleasure to assist you! Best regards, Alex Free Gifts - Customer Support Team.
Sept. 17, 2021
First of all, the feature offered, to have free gifts popping up when customers put select merchandise in cart, is a feature that I had tried to find an app for, for a long time...really happy to have found that Secomap offers this. That said I am also thankful for the customer support. Support has been available around the clock. I also appreciate that the app team is volunteering to fix any arising issue for us, instead of sharing instructions only. This is has been very helpful to me since sometimes I simply do not have time to be sidetracked and try to learn how to troubleshoot various apps. So, Thank you again, Trish and the team!
Hi Destination Gold Detectors, Thank you so much for leaving so wonderful a review! Trix would be happy to know that you are satisfied with our app and support team! If you have any further requests, please feel free to contact us via our live chat or email us at [email protected]. We always appreciate you! Best regards, Martin Free Gifts - Customer Support Team.
Sept. 14, 2021
I used this app to help me add free gifts at the checkout when full-sized items were ordered. The app was good to start with, but I encountered a few areas that needing improving specifically to my site. The team were amazing in fine tuning certain areas for me, including a much faster re-fresh of the checkout. They provided an almost bespoke service with amendments which has made my life much easier and reassured me for launching the site. Thank you!!
Dear Robyn Skincare, Our team is super thrilled to read your awesome feedback. It's so great to have you with us and we can't be any happier to have satisfied you with our app and services! Thanks to your support, we will certainly work harder to improve our Free Gifts app. Should you need our support, please do not hesitate to drop us a message via live chat or email [email protected]. Best regards, Trix Free Gifts - Customer Support Team.
Dec. 21, 2023
Amazing app for free gifts! Very easy to setup and configure. Using it since a year now. Great support.
Good day to you belif India, Thank you so much for leaving us so awesome a review! With your precious feedback, it motivates us to keep on improving the app and our support team. If you need further support, we will always be waiting for you at live chat or [email protected]. Your satisfaction is always our highest priority! Best regards, Martin Free Gifts - Customer Support Team.