All reviews

Rating Breakdown

  • 5
    96% (3,382 ratings)
  • 4
    2% (86 ratings)
  • 3
    0% (7 ratings)
  • 2
    0% (11 ratings)
  • 1
    1% (39 ratings)

Reviews with Text

  • 92% (3,257)
Review RSS Feed Review RSS Feed

5 / 5 Share

Nov. 12, 2019

I needed the ability to add a Free gift automatically to the cart. The support on this app is amazing! Brian is so helpful and got us up and running. He also tweaked it so it would work with stacked discounts. You can't beat the support team.

Store

BIGBIG

Using app

28 days

Total reviews

2

Average rating

5.0

1 / 5 Share

Oct. 30, 2019

I wish I could live ZERO stars; this is the worst app I have ever encountered; they added so much code to my theme and destroyed so much of my custom settings. I tried reaching out to customer service, and they reply every 24hrs like clockwork(for a single reply), so if you are in a bind, don't expect a response until the next day, by that time, you just lost a bunch of sales. If you are reading this and thinking about getting this app DONT if you already did and you are looking for help removing all their destructive code, email me > [email protected] > UPDATE: There should be a way to reply to their reply They did next to nothing to fix the issues. DONT USE THIS APP. Also, NOTE the "sparklingvision" review was posted the very next day I posted my one-star review. It's clearly a fake review, be less obvious.

Using app

2 days

Total reviews

1

Average rating

1.0

Developer Reply

We are sorry for all inconvenience you have had with our app. We actually have tried our best to fix the issues we’ve been informed as soon as possible. Sorry that the support has not come in time you decided to remove the access and app. Sorry again, we have proceeded the refund and replied to you already.

5 / 5 Share

Oct. 22, 2019

You cannot go wrong with the Free Gifts App and especially with the team behind it. The app works great and if you need any support Brian and Stephen are always available. Brian even helps me to fix a theme issue not related with their app in 5 min. Top service!

Store

Wacaco

Using app

4 months

Total reviews

7

Average rating

4.4

5 / 5 Share

Dec. 6, 2024

Fantastic app! Makes it quick and easy to offer special deals to our customer that would be impossible without it. We've been using this for over a year now and it is our go to for customer deals, gifts, and special offers. Their support is top notch! They are always very quick to respond and ALWAYS resolve any issues I have quickly, and if necessary, taking the reins and doing it for me to ensure everything is set up and working properly. GREAT SUPPORT! Highly, highly recommend these guys if you're needing more custom deals/offer options! UPDATE: We've used them on and off through the past 3 years. Tool and customer service is always top notch. GREAT SUPPORT STILL STANDS STRONG. Still highly recommended.

Using app

About 5 years

Total reviews

12

Average rating

5.0

5 / 5 Share

Oct. 1, 2019

Great App and Great Customer Support. It really helps for conversions Specially Thanks to Lea.......

Using app

8 days

Total reviews

6

Average rating

5.0

4 / 5 Share

Sept. 28, 2019

This app has good support from the developers. They respond to requests promptly, and provide ample support for the app. It functions well, although there could be better controls to customize the look without using custom css.

Using app

Over 1 year

Total reviews

2

Average rating

4.5

5 / 5 Share

Sept. 24, 2019

A really useful app, especially when you need to do lots of different promotions for your store. And the support team member Louis responded quickly for every inquiry and fixed the problem for us. A happy experience.

Store

Haakaa

Using app

5 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 22, 2019

This app made a massive difference to how our cart operates in the best possible way. Customers really like to see the extra items physically in their cart and though the interface is a little clunky, the app is super powerful and can do anything we’ve wanted so far, very pleased!

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 17, 2019

The app does everything it is supposed to do, and the customer service is second to none. Peter and his team are very quick to help, no matter how tricky the issue is!

Using app

13 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 10, 2019

App does exactly what is is supposed to do. It seems very flexible and user friendly. Brian is excellent with his customer service. Very fast response and he gets things done. I do recommend!

Using app

2 days

Total reviews

10

Average rating

4.3

5 / 5 Share

Aug. 30, 2019

This app has added an incredible service to our online sales and we've certainly had a huge hike in our conversation rate since installing. What's more - their customer service is fantastic. Every time I contact them they are able to help me and are really fast. Thank you for making a great app. Love it! Highly recommend.

Using app

About 1 year

Total reviews

5

Average rating

5.0

5 / 5 Share

Aug. 26, 2019

Really great application and Louis form the support team was super helpful and always willing to help and assists no matter the issue.

Store

PurelyB

Using app

7 days

Total reviews

6

Average rating

5.0

5 / 5 Share

Aug. 25, 2019

We had some issues with the App but the support team, Brian, got back to us within the day and helped us out within the next few days till our issue were solved! Thank you for the prompt and good support! Cheers!

Using app

2 months

Total reviews

5

Average rating

5.0

5 / 5 Share

Aug. 22, 2019

Great app and customer service. The app is mostly working well, as with most apps, they can clash with other apps. Other than that, I can recommend it.

Using app

10 days

Total reviews

11

Average rating

4.5

5 / 5 Share

Aug. 22, 2019

The team was so so helpful with answering our questions and assisting the app very quickly. We can't wait to start using the app and see how it will help increase our conversion!!

Using app

10 days

Total reviews

12

Average rating

5.0

5 / 5 Share

Aug. 9, 2019

Very useful app. Offering free gifts makes a big difference to my conversion rate. Developer is also very quick to resolve the minor issues I had.

Using app

About 2 months

Total reviews

8

Average rating

5.0

2 / 5 Share

Aug. 2, 2019

The app did not work for us and caused our site to lockup. Support by email is in Asia. So if you live anywhere in the USA, your issue will not be addressed until the following day. It's a great concept though. We didn't get to use because it bought our site to a halt.

Using app

5 days

Total reviews

2

Average rating

3.5

5 / 5 Share

July 17, 2019

This app has been wonderful! The support is top notch and always quick to respond and help me with any questions I've had! Thanks!

Using app

About 1 year

Total reviews

4

Average rating

2.5

4 / 5 Share

July 9, 2019

The app was a little clunky to get started, but the support team were great at getting us sorted and also fixing my user error issues straight away. The app did exactly what we needed, with bonus add-ons.

Using app

About 1 month

Total reviews

1

Average rating

4.0

4 / 5 Share

July 9, 2019

While it didn't work out great for us to continue using long term, the app is useful and the support is great! After having issues and having support fix majority of it, we ended up with additional compatibility issues with our theme and 2-3 other app we were using so we had to get rid of this one but for most shops it should be fine!

Using app

About 1 month

Total reviews

3

Average rating

4.7