BOGOS.io Free Gift Buy X Get Y

Feb. 20, 2020

Do not recommend this app. App was not ready upon download. Had to give permission do developer to finish installation and then once fully installed customers were unable to use the checkout button on our store resulting in frustration and loss of sales. This was not fixed for hours after problem was noticed and we did not hear back from Secomapp for far too long after this occurred, only received auto generated emails until after our store had closed for the day. Would have been nice to talk to someone over the phone about our problems but no phone number can be found online. Using this app has brought me doubt to use any third party apps on Shopify.

Nov. 28, 2019

We had the developer help install but it's still not working. When we drop the cart below the required amount to receive the free gift it stays in the cart even though the customer has spent less than the threshold.

Oct. 30, 2019

I wish I could live ZERO stars; this is the worst app I have ever encountered; they added so much code to my theme and destroyed so much of my custom settings. I tried reaching out to customer service, and they reply every 24hrs like clockwork(for a single reply), so if you are in a bind, don't expect a response until the next day, by that time, you just lost a bunch of sales. If you are reading this and thinking about getting this app DONT if you already did and you are looking for help removing all their destructive code, email me > [email protected] > UPDATE: There should be a way to reply to their reply They did next to nothing to fix the issues. DONT USE THIS APP. Also, NOTE the "sparklingvision" review was posted the very next day I posted my one-star review. It's clearly a fake review, be less obvious.

July 22, 2019

They changed code on our site, that created pricing errors that cost us thousands of dollars. You extreme caution. Their bad coding made lower prices display on 80% of our items. It was a pretty bad mistake to make.

April 29, 2019

Have used the app for many months but as a result someone called Luke Bendall has been able to fraudulently order our GWPs and only pay for the delivery never for any product. Last year it cost me £1000s as he was ordering 25 of each product and only ever paying for delivery. I don't how this has happened but it seems to be linked to how the app creates a 100% variant. I removed the app and this stopped but used it again for the first time this weekend and spotted an order from him again. Please beware, would hate for this to happen to someone else.

July 12, 2019

I need to leave a 1 star review. App was allowing products ''purchase'' at £0.00 cost. Item was listed for nothing even though the cart was not fulfil the rules set up. After they fixed this one there is another problem. You can't buy the promotional item if you want to purchase it outside the promotion. Let's see what the support will do about it. At this point it is too much problems considering the loss I made and the app price.

March 15, 2019

In our Shop the Costumers can't put the right size in the cart. No matter what they choose, in the cart is always the size xxs. Terrible. This is a thing that should not happen. We installed it for a big action an know the costumers don´t by the products, cause they can't put the right size in the cart. We loose a lot of Money.

March 4, 2019

Slowed down my site pretty bad. I uninstalled after a few hours live and sales came back in right away

Jan. 16, 2019

this app is terrible. I wanted to try it out but they only offer 24 HRS free trial!!! who does that?! all apps offer at least a 7-day trial.

Dec. 3, 2018

Don't do it! Terrible customer support and non existante technical service. This is a joke, I had to wait 3 days and no help whatsoever! I am deleting this app and never going to do business with them ever again.

Oct. 29, 2018

DON'T DO IT!! I had to get a support person to update my liquid to get the app working. But during the set up and test process, some of my products ended up being listed for FREE! Luckily someone I knew spotted it and alerted me in time. The extra variants they added for the discounts were overriding the price. So lucky I was able to run around and delete what they'd done before anyone tried to buy something for nothing. Very very stressful experience. Would absolutely not recommend.

Oct. 20, 2018

It's pretty hard to create offers and when you contact support they usually answer after a long time and only give you plain instructions without helpful walkthrough support. The app doesn't function really well. It also limits you to a low amount of products to offer as a gift (if you want to create an offer that the customer will receive a free shirt for example when purchasing over a certain amount of money, you can only choose very few products and not entire collection.)

June 17, 2018

The app wasnt installed correctly by Secomapp guys, or just doesnt work. It caused us a real customer experience issues when the free gift wasnt shown as free to the customer. Also - there is no one to talk to. takes a lot of time to get back to customers. Very bad.

March 26, 2018

STOP SENDING US EMAILS, I RECEIVED MORE THAN 1500 EMAIL FROM YOU GUYS, YOU ARE ABUSING THE SYSTEM!!

Feb. 3, 2018

What a joke. It doesn't do what it advertises to do.

Jan. 5, 2018

HUGE! disappointment. After installing it this app creates duplicates of your variations. I wouldn't have any problem with that since I was assuming that uninstalling it would change everything how it was before. Wrong...It leaves all the products 100% or 50%. Thanks to it we lost $695. Very, very disappointing. Stay away!

Dec. 31, 2017

***WARNING!!! THIS APP WILL SERIOUSLY MESS UP YOUR STORE - INSTALL AT YOUR OWN RISK *** in addition to making quite a lot of changes to your theme files, this app will also creates and duplicates ALL your VARIATIONS!!! Yes, for every product!! And then when you uninstall it - it leaves all that mess behind!!! I don't know how in the world these guys are allowed to have any apps on Shopify!! It took me almost 3 hours to reverse all the changes and I did using a backup of my theme. I'd be seriously screwed if not for this backup. *** STAY AWAY ***

Nov. 22, 2017

***Update*** Just when you thought it couldn't get any worse... After 3 days of this app throwing errors and giving away free products, bum code being installed multiple times, generally destroying our store and us banging our heads against their support staff in vain attempts to get get thing fixed we told Secomapp to uninstall CAREFULLY. Guess what - they screwed that up too!! - we are now getting liquid errors and our store is broken. Save your Sanity, save your business DO NOT GO NEAR THIS COMPANY they are cowboys. Astounded that companies like this get to provide apps for businesses that are actually trading. Shopify, you need to vet your App suppliers much better. ** UPDATE* OMG Developer was sent screen shots of issues for the 7th time - yes, 7th time - still no joy, unbelievable. About to stick head in oven. DO NOT Install this APP! Experience has been an absolute nightmare, communications with the developer have been repeated 5 times now and still the app is not working correctly. After spending days tying to get this up and working correctly the developer left a test free gift on last night - my customers bought heaps of free product presented buy the faulty app. Still not fixed and our store is showing free variants still. During install (the second time) poor / broken code saw our store throwing random pricing errors for a day. Questions the developer multiple times and still do not have an answer. Our in house developer has been mopping up after this app for two days Communication is a nightmare The repeated back and forth is unbelievable - I am loosing the will to live. Do no touch this app with a barge pole.

Nov. 20, 2017

So they add another promotion code on the cart to input the code and then there is ANOTHER one at checkout both do not accept the same discounts only one works for secomapp and one works for shopify. It is very confusing for customers to have two places to put promotions. It doesn't work easily. The people working in their customer service are rude and foreign. The customer service does not get back to you quickly. All this app did for me was cause me a huge headache. Save yourself the headache and get an app that actually works and is recommended by shopify! I called and spoke to a shopify rep and he recommended automatic discount app and it works with shopify so you don't have two different promotion codes in two different pages.

Oct. 5, 2017

The developers have been terrible. They pulled my most important item from my site and were completely incapable of getting this app to function properly on my website. They spent over a week leading me on that they could fix this and my item is still not on my site. Be careful with them. you never know what you will get and giving them access to your site opens you up to their mistakes.