All reviews

Rating Breakdown

  • 5
    92% (2,004 ratings)
  • 4
    4% (94 ratings)
  • 3
    1% (13 ratings)
  • 2
    1% (12 ratings)
  • 1
    2% (52 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Dec. 9, 2022

Super supportive team walked us through our first promo and were super knowledgeable & able to answer all queries!

Using app

9 days

Total reviews

1

Average rating

5.0

Developer Reply

Good day to you Alessandra Cashmere, We are overjoyed and grateful for your positive comments about our services! That note will undoubtedly help us in our pursuit of exceptional customer service! If you have any questions, please contact us via LiveChat or email at [email protected]. Best wishes! Hannah Free Gifts - Customer Support Team

5 / 5 Share

Dec. 6, 2022

Easy to setup and superb customer support. Anne is very helpful and responded quickly. Highly recommended!

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Good day Poop Like a Champion®, You made our day with your trust in Free Gifts app and your awesome review! Anne would be really happy to know that you are satisfied with our support! If you have any further requests, please feel free to contact us via our livechat or email us at [email protected]. We always appreciate you! Best regards, Hannah Free Gifts - Customer Support Team.

5 / 5 Share

Dec. 5, 2022

Love this app and customer service is second to none. David, Ellie, Brian, Henry, Alex, and everyone from the team are super friendly and helpful. They respond promptly and make sure you are happy with everything. App features are also amazing, from gift icons to thumbnails, popups, and sliders. Highly recommend!

Using app

29 days

Total reviews

6

Average rating

5.0

Developer Reply

Good day Adora Silk! Sincerely, thank you for such a wonderful review! Our whole team will be delighted to read your feedback, which is full of praise. Free Gifts staff will work even harder to bring better features and services if you continue to support us. You'll always be a source of joy for us! Feel free to contact us by live chat or email at any time at [email protected]. We look forward to speaking with you! Thank you and best wishes, Hannah Free Gifts - Customer Service Team

5 / 5 Share

Dec. 5, 2022

The support team are great. They are very dedicated and handle everything rapidly. My campaign looks well. Thank you a lot!

Using app

12 days

Total reviews

3

Average rating

3.7

Developer Reply

Dear Vitality Vibes! We are very happy and thankful for your amazing review of our services! That note will definitely help us on our way to achieving perfect customer support! If you ever need anything feels free to reach us over LiveChat and our [email protected] email! Really appreciate you :D Hannah Customer Support Team - Free Gifts

5 / 5 Share

Dec. 5, 2022

Super easy to set up and GREAT customer support! David and Louis helped me a lot. Only wish I had found this app earlier. lol

Using app

4 months

Total reviews

4

Average rating

5.0

Developer Reply

Good day to you Kyoku Knives, We can't express by words how grateful we are to have a chance to support your business! David and Louis are really excited to read your awesome review. With your precious support, we would definitely try harder to provide better features and also better services. Please feel free to reach us anytime via live chat or email [email protected] as we always welcome you! All the best, Hannah Free Gifts - Customer Support Team.

5 / 5 Share

April 9, 2024

Fantastic support team! - Would highly recommend to anyone looking to implement BOGO offers on their Shopify store.

Using app

Over 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Good day to you, Ice Jewellery Australia! Thanks a ton to your wonderful feedback! Our team is so happy to know that we could assist you promptly. Your precious support would definitely motivate us to work harder to improve our app and our support team. May you need any further assistance, please feel free to drop us a message via live chat or email us at [email protected]. It's always our pleasure to accompany you. All the best, Hannah Free Gifts - Customer Support Team.

5 / 5 Share

Dec. 4, 2022

Really an amazing app with stellar support. The chat feature is almost instant and I've had problems fixed almost instantly

Using app

Over 1 year

Total reviews

5

Average rating

4.8

Developer Reply

Dear The Furry Nomad, We can’t express how excited our team were when reading your wonderful feedback! It definitely encourages all of us to keep up with improving our app and services everyday. Please feel free to reach out to us anytime via live chat and email [email protected]. It's always our pride to accompany you! All the best, Hannah Free Gifts - Customer Support Team.

5 / 5 Share

Dec. 2, 2022

This is a great app, the customer service response is speedy, and very trustworthy, if you want to do promotions in your website, you must download this app.

Using app

1 day

Total reviews

5

Average rating

5.0

Developer Reply

Hello, FOCALLURE ONLY OFFICIAL SITE! Thank you very much for your kind and considerate thoughts on the Free Gifts app. It means a lot to us, and we'll do everything we can to improve the service for our long-term customers. If you have any further questions, please contact us at [email protected] or via live chat. We're always willing to lend a hand if you require it! Best of wishes, Hannah Free Gifts - Customer Support Team.

5 / 5 Share

Dec. 1, 2022

Worked very well and helped us a lot during BFCM season to boost sales and AOV. Especially I need to thank David from the support team, respond very fast and super helpful at every step and solve all my problems! 5 Star support!!!

Store

Grabie

Using app

4 months

Total reviews

7

Average rating

4.4

Developer Reply

Thank you very much. Grabie, Our team were thrilled to get such positive comments, especially David! Thanks to your kind words, we are now even more motivated to improve our services in the next days :D Please get in touch with us via Live Chat or email at [email protected] if you need assistance. Enjoy your wonderful day! Hannah Free Gifts - Customer Service Team

5 / 5 Share

Nov. 30, 2022

Brand new to the app so still testing however I have received the best customer service/support from David. I look forward to using the app more thoroughly.

Using app

2 months

Total reviews

8

Average rating

4.6

Developer Reply

Good morning Organising Life Beautifully, With your confidence in the Free Gifts app and your fantastic rating, you made our day! David in particular, along with the rest of our team, are delighted that we could help and please you. Please feel free to reach out to us via our live chat feature or by email at [email protected] if you have any additional requests. We are happy to help you at any time! Best wishes Hannah Free Gifts - Customer Support Team

5 / 5 Share

Nov. 24, 2022

Awesome work from David and Brian :) I can only recommend their services. They help me to implement their app on my webshop , which was quite challenging!!!

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

Greetings to you Sockr - Die hochwertige personalisierte Sportsocke!, Your admirable review and your faith in the Free Gifts app made our day! We are all pleased that we could help and satisfy you, especially David and Brian on our team. Please feel free to get in touch with us at [email protected] or through our live chat if you have any additional requests. We are always pleased to help you! The very best, Hannah Free Gifts - Customer Support Team

5 / 5 Share

Nov. 23, 2022

Robert was absolutely amazing support. I would recommend this App mainly because of the support from the team

Using app

Over 2 years

Total reviews

1

Average rating

5.0

Developer Reply

To Kate McIver Skin, good day! Thank you so much for your wonderful comments! The knowledge that we could help you right away makes our team, especially Robery, extremely happy. We would be inspired to put in more effort to enhance both our support team and our app by your invaluable support. If you require any additional help, please don't hesitate to contact us via live chat or by email at [email protected]. We enjoy being with you at all times. Best wishes, Hannah Free Gifts - Customer Support Team

5 / 5 Share

Nov. 23, 2022

The app is a bit confusing at first glance, but easy to get the hang of. the support team (Robert, Chica and Alex) have been very prompt and helpful in getting things set up and helping with the aesthetics. Thanks so much for your help!

Store

Erozul

Using app

1 day

Total reviews

2

Average rating

5.0

Developer Reply

You have an awesome day, Erozul! Your wonderful comments are greatly appreciated. We are all thrilled to know that we could help you right away, especially Robert, Chica and Alex. We will undoubtedly work harder to improve our app and our support staff as a result of your invaluable support. Please feel free to contact us via live chat or by email at [email protected] if you require any additional assistance. Our pleasure in being with you is constant. Good luck with your future offers! Hannah Free Gifts - Customer Support Team

5 / 5 Share

Nov. 23, 2022

The team running this app are AMAZING. I needed a last minute solution for some Black Friday promos and they got us up and running last minute and super speedy. The app is super clean in cart and works great. THANK YOU TEAM!

Store

ohne

Using app

7 months

Total reviews

7

Average rating

5.0

Developer Reply

Greetings ohne, Thank you so much for your considerate remarks regarding our assistance. Your encouraging comments have boosted our confidence, and we'll use them to enhance our services! Please get in touch with us by Live Chat or email at [email protected] if you have any questions. We are eager to help you once more! Hannah Free Gifts - Customer Support Team

5 / 5 Share

Nov. 23, 2022

Amazing customer service! Daniel has been so patient and helpful getting me started and answering all of my questions.

Using app

2 months

Total reviews

2

Average rating

5.0

Developer Reply

You have a fantastic day, Five Love! We sincerely appreciate your kind words. Daniel, as well as the rest of the team, are ecstatic that we could start helping you right away. Because of your invaluable support, we will undoubtedly work even harder to enhance both our app and our support team. If you need any further assistance, don't hesitate to get in touch with us via live chat or email at [email protected]. We always feel happy to be with you. Wishing you luck for your future promotions! Hannah Free Gifts - Customer Support Team

5 / 5 Share

Nov. 23, 2022

They are great! Highly recommended and customer support is very efficient. We asked for help and a customization and it was solved fast.

Store

Olmox

Using app

8 days

Total reviews

4

Average rating

5.0

Developer Reply

Hello Olmox, Thank you very much for your kind words about our assistance. Your encouraging remarks have boosted our confidence, and we will put them to good use in improving our services! If you have any questions, please contact us via Live Chat or email at [email protected]. We are excited to assist you once more!, Hannah Free Gifts - Customer Support Team

5 / 5 Share

Nov. 23, 2022

This app has met every need of mine and the cherry on top was David's customer support that made setting up the app effortless.

Store

Best SA

Using app

About 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Have a wonderful day, Best SA! We are grateful for your warm words. David and the rest of the team are overjoyed that we can begin assisting you right away. We will surely work even harder to improve both our app and our support staff as a result of your essential assistance. If you require any more assistance, please contact us by live chat or email at [email protected]. We are always delighted to be with you. Best, Hannah Free Gifts - Customer Support Team

5 / 5 Share

Nov. 23, 2022

David and Louis provides an instant support for our customized solution, it was an amazing experience for the support service. The Secomapp team is responsible, quick response, and skillful! thank you for all of your support! I would highly recommend to you guys that who is looking for a free gift promotion app, their are professional, and top banana!

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Have a fantastic day, Baking Yuen! We appreciate your kind words. David, Louis and the rest of the team are thrilled to be able to start supporting you straight away. As a consequence of your invaluable help, we will undoubtedly work even harder to enhance both our app and our support team. If you need additional help, please contact us by live chat or email at [email protected]. We are always happy to be with you. Regards, Hannah Free Gifts - Customer Support Team

5 / 5 Share

Nov. 22, 2022

needed help setting up a specific use case for gifting, Robert & Chica were amazing and got me the info i needed very quickly!

Using app

4 days

Total reviews

7

Average rating

4.9

Developer Reply

Dear Luxe Auto Concepts, Thank you so much for leaving us such an awesome review! Our team, especially Robert and Chica, will be really excited to read this. With your precious feedback, it motivates us to keep on improving the app and develop better features for our customers! If you need further support, we will always be waiting for you at live chat or [email protected]. It's always our pleasure to assist you! Best regards, Hannah Free Gifts - Customer Support Team.

5 / 5 Share

Nov. 22, 2022

Extremely helpful and PROMPT. I was very impressed with their organization and the app works great.

Using app

About 1 month

Total reviews

4

Average rating

5.0

Developer Reply

Greetings, KEYPER®, LLC! We here at Free Gifts love the great vibes you're sending our way:D We are ecstatic to learn that you are pleased with our assistance! Our staff will continue to strive for greater excellence in order to improve our service! Please contact us by Livechat or email at [email protected] if you require assistance. Regards, Hannah Free Gifts - Customer Support Team