All reviews

Rating Breakdown

  • 5
    92% (2,217 ratings)
  • 4
    4% (102 ratings)
  • 3
    1% (13 ratings)
  • 2
    0% (11 ratings)
  • 1
    2% (52 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Nov. 22, 2022

Excellent but I mean excellent support, sorted my problems out immediately, I would highly recommend them

Store

Lifebio

Using app

12 months

Total reviews

1

Average rating

5.0

Developer Reply

Dear Lifebio, It's so great to have you with us and we can't be any happier to have satisfied you with our app and services! Thanks to your support, we will certainly work harder to improve our Free Gifts app. Should you need our support, please do not hesitate to drop us a message via live chat or email [email protected]. Best regards, Hannah Free Gifts - Customer Support Team.

5 / 5 Share

Nov. 21, 2022

Great customer service and support! Was able to get exactly what I needed added for Black Friday gifts and they even re-designed the gift slider to be more aesthetically pleasing with my store design.

Using app

About 1 month

Total reviews

4

Average rating

5.0

Developer Reply

Good day, Infinity Raine! Thank you very much for your insightful feedback! We will, without a doubt, continue to endeavor to improve the features and experiences of our devoted customers. If you want more assistance, please contact us by live chat or email at [email protected]. We are always willing to assist. Our number one objective is to give you the finest service possible! Best wishes, Hannah Free Gifts - Customer Service Team

5 / 5 Share

Nov. 21, 2022

App is very good and easy to use for adding free gifts.The best customer support! David and Robert were very helpful!

Using app

10 months

Total reviews

5

Average rating

4.8

Developer Reply

Good day to you IJDI.NET, You made our day with your trust in Free Gifts app and your awesome review! Our team, especially David and Robert, is all happy to know that we could support and satisfy you! If you have any further requests, please feel free to contact us via our live chat or email us at [email protected]. We are always happy to assist you! Best regards, Hannah Free Gifts - Customer Support Team.

5 / 5 Share

Nov. 21, 2022

Good customers support, the app work very well and i think improve your ctr of your shop , a lot of posibilities offers

Using app

6 days

Total reviews

1

Average rating

5.0

Developer Reply

Hello fitzyculture, Thank you so much for your thoughtful comments about our assistance:D Your positive feedback has given us a boost in confidence, and we will use it to improve our services! If you have any questions, please contact us via Live Chat or email at [email protected]. We look forward to assisting you once more! Hannah Free Gifts - Customer Support Team

5 / 5 Share

Nov. 21, 2022

I started using the app, and the support team was very helpful (Ellie and Brian), very kind, and responded within seconds. also the app really easy to use.

Using app

5 days

Total reviews

2

Average rating

5.0

Developer Reply

Dear Moonyarts, It's so great to have you with us and we can't be any happier to have satisfied you with our app and services! Ellie and Brian would be defenitely delighted to happy to know that you are satisfied with our app and support team! Thanks to your support, we will certainly work harder to improve our Free Gifts app. Should you need our support, please do not hesitate to drop us a message via live chat or email [email protected]. Best regards, Hannah Free Gifts - Customer Support Team.

5 / 5 Share

Nov. 21, 2022

Great app for adding FREE Gifts with purchase. It was a bit confusing to set-up at first but I got help immediately and everything integrated into my shop with ease. Thanks Ellie & Henry.

Using app

7 days

Total reviews

10

Average rating

5.0

Developer Reply

Good day Ringz & Tingz Jewels! Thank you so much for such a lovely review! Ellie and Henry will be overjoyed when they read your excellent review. If you continue to support us, our team will work even harder to provide you better products and services. For us, you'll always be a source of joy! Please feel free to contact us at any time by live chat or email at [email protected]. We are excited to speak with you! Best wishes, Hannah Free Gifts - Customer Service Team

4 / 5 Share

Nov. 21, 2022

Great app! It is a little confusing at first but David and Louis are always on the app's chat box to help resolve any issues immediately. Highly recommended!

Using app

12 months

Total reviews

2

Average rating

4.5

Developer Reply

Good day ANÈIRA Jewellery, Thank you so much for your nice and thoughtful words on the Free Gifts app. For us, it means a lot, and we'll do all we can to enhance the service for our long-term clients. If you still have questions, feel free to reach out to us at [email protected] or via live chat. We're always happy to help out if you need it! Best regards, Hannah Free Gifts - Customer Support Team.

5 / 5 Share

Nov. 21, 2022

This app works great for giving out a free gift with my order. But best of all, the customer support is responsive, quick, and very helpful. Highly recommended.

Using app

About 1 month

Total reviews

2

Average rating

5.0

Developer Reply

Good day PLUGINS THAT KNOCK, You made our day with your trust in Free Gifts app and your awesome review! Our team are all happy to know that you are satisfied with our support! If you have any further requests, please feel free to contact us via our livechat or email us at [email protected]. We always appreciate you! Best regards, Hannah Free Gifts - Customer Support Team.

5 / 5 Share

Nov. 21, 2022

Anne, Brian & David have been great. They have really helped with coding issues I've had with quick responses! App works exactly how I want on my website. Would definitely recommend.

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Hello The NAP Co.! We appreciate you taking the time to offer such well-thought-out feedback. For our devoted consumers, we will surely keep striving to enhance the features and experience. Anne, Brian and David are grateful for your review and are delighted to be of assistance. Please get in touch with us via live chat or email at [email protected] if you need any more help. We are always ready to help. Our major objective is to give you the finest service we can! Best wishes! Hannah Free Gifts - Customer Service Team

5 / 5 Share

Nov. 18, 2022

David and Lily both were extremely helpful in getting ourFree Gift offers on cart up and running after experiencing several technical issues. Appreciate the quick response and resolution!

Using app

Almost 3 years

Total reviews

2

Average rating

5.0

Developer Reply

Good day to you Chews Life, We can't express by words how grateful we are to have a chance to support your business! David and Ellie are really excited to read your awesome review. With your precious support, we would definitely try harder to provide better features and also better services. You are always our pride and joy! Please feel free to reach us anytime via live chat or email [email protected] as we always welcome you! All the best, Hannah Free Gifts - Customer Support Team.

4 / 5 Share

Nov. 18, 2022

Ellie & Brian have helped me solve a lot of issues today and very efficiently. I really appreciate their help!

Using app

Over 7 years

Total reviews

5

Average rating

4.6

Developer Reply

Good day to you The Daily Grace Co., Our entire team really appreciates you for taking the time to provide such a nice feedback! We will definitely keep working harder to improve the features and experience for our loyal customers. If you require any more assistance, please contact us by live chat or email at [email protected]. We are always willing to assist. Our number one objective is to provide you with the finest service possible! All the best! Hannah Free Gifts - Customer Support Team

5 / 5 Share

Nov. 18, 2022

Simple to use. Needed help setting up and the team was great. Solved my custom issues right away and made it all work great.

Store

Be Home

Using app

About 1 year

Total reviews

3

Average rating

5.0

Developer Reply

Hello Be Home, You made our day with your trust in Free Gifts app and your awesome review! Our team are all happy to know that you are satisfied with our app and support team! If you have any further requests, please feel free to contact us via our live chat or email us at [email protected]. We always appreciate you! Best regards, Hannah Free Gifts - Customer Support Team.

5 / 5 Share

Nov. 18, 2022

Ellie and Brian did an amazing job, they got me all set up and even customized things I wanted. very quickly :)

Using app

4 months

Total reviews

7

Average rating

5.0

Developer Reply

Good day to you, KittySpout! Thanks a ton to your wonderful feedback! Our team, especially Ellie and Brian, is so happy to know that we could assist you promptly. Your precious support would definitely motivate us to work harder to improve our app and our support team. May you need any further assistance, please feel free to drop us a message via live chat or email us at [email protected]. It's always our pleasure to accompany you. All the best, Hannah Free Gifts - Customer Support Team.

5 / 5 Share

Nov. 17, 2022

The Customer Service experience is amazing - all our questions were answered immediately and with ease. The team made sure we were set up and comfortable with the app before moving forward. It is a seamless process and we are lucky to have found an app that puts clients and promotions first.

Using app

5 days

Total reviews

5

Average rating

5.0

Developer Reply

Good day Mariposa! We are all so proud that our app and support can make you feel satisfied! Your trust and wonderful feedback motivated us to keep on developing the app and providing better services to our customers. If you have any further questions, please feel free to leave us a message via live chat or an email to [email protected]. We are always ready to support you! Best regards, Hannah Free Gifts - Customer Support Team.

5 / 5 Share

Nov. 17, 2022

David & Ellies customer service was brilliant! We had a few questions & tweaks to suit our sites theme we wanted made and they responded promptly and got everything sorted for us quickly. The app gives you plenty of control over rules for different offers. Would highly recommend!

Using app

15 days

Total reviews

2

Average rating

5.0

Developer Reply

Hello, DW Tool Shop, We appreciate you taking the time to offer such a well-thought-out feedback. For our devoted consumers, we will surely keep striving to enhance the features and experience. David and Ellie are grateful for your review and are delighted to be of assistance. Please get in touch with us via live chat or email at [email protected] if you need any more help. We are always ready to help. Our major objective is to give you the finest service we can! Best wishes! Hannah Free Gifts - Customer Service Team

5 / 5 Share

Nov. 17, 2022

I used this app to help add a free gift to cart option and the team were a wonderful support and very communicative in getting everything set up for us. A big thanks to Anne and Brian! Great app.

Using app

22 days

Total reviews

2

Average rating

4.5

Developer Reply

Dear Hunter & Nomad, It's so great to have you with us and we can't be any happier to have satisfied you with our app and services! Anne and Brian would be happy to read your feedback. Thanks to your support, we will certainly work harder to improve our Free Gifts app. Should you need our support, please do not hesitate to drop us a message via live chat or email [email protected]. Best regards, Hannah Free Gifts - Customer Support Team.

5 / 5 Share

Nov. 16, 2022

The customer support is so quick and helpful! David helped me immediately, and was able to edit the offer pop up features to match our website perfectly. Excited to use the Free gifts app for our Black Friday sale!

Using app

Over 1 year

Total reviews

3

Average rating

5.0

Developer Reply

Hi Formless Beauty, You made our day with your awesome review! David will be happy to know that he was able to assist you promtly. With your support, Free Gifts app team will work tirelessly to improve the app and develop more interesting features. May you need any support, please let us know via our livechat or email us at [email protected]. We're just an email away :) Best regards, Hannah Free Gifts - Customer Support Team.

5 / 5 Share

Nov. 16, 2022

The Free Gifts BOGO buy x get y app is great and customer service has been fantastic. Highly recommending this app.

Using app

2 days

Total reviews

1

Average rating

5.0

Developer Reply

Hello, Body Armor 4x4! Thank you very much for your kind and considerate thoughts on the Free Gifts app. It means a lot to us, and we'll do everything we can to improve the service for our long-term customers. If you have any further questions, please contact us at [email protected] or via live chat. We're always willing to lend a hand if you require it! Best of wishes, Hannah Free Gifts - Customer Support Team.

5 / 5 Share

Nov. 24, 2022

I had a great experience with Brian, Anne and David. They all helped me customise my theme for the free gift promotion for our Black Friday Sale. I am super happy with their quick service! David in particular has helped us with a lot of our promotion offerings during the Black Friday Sale. Everything I thought that was not possible, David made it possible for our store to run multiple promotions at the same time. I highly recommend this app!

Using app

10 months

Total reviews

5

Average rating

5.0

Developer Reply

Good day to you Unicorn Superfoods, Thanks a ton for your wonderful feedback! Our team, especially Brian and Anne, is so happy to know that we could assist you promptly. Your precious support would definitely motivate us to work harder to improve our app and our support team. May you need any further assistance, please feel free to drop us a message via live chat or email us at [email protected]. It's always our pleasure to accompany you. All the best, Hannah Free Gifts - Customer Support Team.

4 / 5 Share

Nov. 16, 2022

Bon support client, Brian et David sont à rapides et à l'écoute pour résoudre tous les problèmes d'installation ou de personnalisation

Using app

7 months

Total reviews

3

Average rating

4.7

Developer Reply

Bonjour Serinita Schweiz, Merci d'avoir pris le temps de laisser un commentaire aussi pensif ! Nous continuerons sans aucun doute à améliorer les fonctionnalités et l'expérience de nos clients fidèles. Nous sommes vraiment heureux d'être de service et vraiment reconnaissants de votre avis! Si vous avez besoin d'aide supplémentaire, veuillez nous contacter par chat en direct ou par e-mail à [email protected]. Nous sommes toujours prêts à aider. Notre objectif principal est de vous offrir le meilleur service possible! Meilleures salutations! Hannah Free Gifts - Équipe d'assistance à la clientèle