All reviews

Rating Breakdown

  • 5
    92% (2,006 ratings)
  • 4
    4% (94 ratings)
  • 3
    1% (13 ratings)
  • 2
    1% (12 ratings)
  • 1
    2% (52 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Dec. 6, 2021

The app didn't work to my needs at first. But I reached out to Robert, and it was solved immediately. Turns out their development team needs to custom some code according to my theme to get it working perfectly. Kudos to Brian from development team too!

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Dear Bind Singapore, Our team is super thrilled to read your awesome feedback. It's so great to have you with us and we can't be any happier to have satisfied you with our app and services! Thanks to your support, we will certainly work harder to improve our Free Gifts app. Should you need our support, please do not hesitate to drop us a message via live chat or email [email protected]. Best regards, Trix Free Gifts - Customer Support Team.

5 / 5 Share

Feb. 2, 2024

Very supportive team and very responsive in what we are trying to achieve. I highly recommend this app!

Using app

About 2 years

Total reviews

9

Average rating

4.9

Developer Reply

Hi Sabon Singapore, It's so great to have you with us and we can't be any happier to have satisfied you with our app and services! Thanks to your support, we will certainly work harder to improve our Free Gifts app. Should you need our support, please do not hesitate to drop us a message via live chat or email [email protected]. Best regards, Ellie Free Gifts - Customer Support Team.

5 / 5 Share

Dec. 1, 2021

I used this app for Black Friday and it worked great for our customers, was very helpful and ran flawlessly!

Store

PAPAYA

Using app

9 days

Total reviews

7

Average rating

5.0

Developer Reply

Dear PAPAYA, This is Free Gifts - Customer Support Team. Thank you so much for your compliment on Free Gifts app and also for you helpful feedback. Your support means world to us and it would encourage Free Gifts Team to work tirelessly to improve the features for our valued customers. If you have any further requests, please feel free to contact us via our livechat or email us at [email protected]. We are always ready to serve! Best regards, Daisy Free Gifts - Customer Support Team.

5 / 5 Share

Dec. 1, 2021

Using the app for several websites. Great support, even outside working hours. Thank you for your help.

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Good day to you Affordable Meds, Thank you so much for leaving us so awesome a review! With your precious feedback, it motivates us, especially our developer team to keep on improving the app every day! If you need further support, we will always be waiting for you at live chat or [email protected]. Your satisfaction is always our highest priority! Best regards, Anne Free Gifts - Customer Support Team.

5 / 5 Share

Nov. 30, 2021

I downloaded this this app to offer a Free Gift with purchase and needed help getting started. I clicked on the live chat(bot) thinking I would just get the usual links to their FAQ's and then need to leave my email for someone to email me back in 24-48hrs, but then I got Ellie from the support team (even though it was out of working hours there) who helped me with everything and even got one of the developers to change something for me ON THE SPOT - like WOW! It was a very minor change but they were super happy to do it and it took them no time. I am really impressed with the service so for that I give 5 gold stars. As for the app itself, I have only just started to play around with it, but so far so good :) But highly recommend their super support team!

Using app

3 months

Total reviews

3

Average rating

5.0

Developer Reply

Good day to you LO & BEHOLD, We can't express by words how grateful we are to have a chance to support your business! Our team is really excited to read your awesome review. With your precious support, we would definitely try harder to provide better features and also better services. You are always our pride and joy! Please feel free to reach us anytime via live chat or email [email protected] as we always welcome you! All the best, Robert Free Gifts - Customer Support Team.

5 / 5 Share

Nov. 29, 2021

Amazing customer service!!! Love how helpful all the staff is. Anytime I have a question, they are there to answer within minutes. Definitely recommend for people who are less tech savvy (like me). Thank you guys!

Store

SWL

Using app

10 days

Total reviews

3

Average rating

3.7

Developer Reply

Dear SWL, You made our day with your trust in Free Gifts app and your awesome review! Our team is all happy to know that we could support and satisfy you! If you have any further requests, please feel free to contact us via our live chat or email us at [email protected]. We are always happy to assist you! Best regards, Daisy Free Gifts - Customer Support Team.

5 / 5 Share

Nov. 26, 2021

Using this app to help us offer a free gift on orders. Works perfectly, and their support is incredible! So responsive and helped with an issue that arose immediately! Fully recommend.

Using app

11 months

Total reviews

5

Average rating

5.0

Developer Reply

Hi Vida Optima, We truly appreciate that we can accompany such a kind-hearted and lovely customer like you! Your precious support motivated us to keep on developing the app and providing better services to our precious customers. If you have any further questions, please feel free to leave us a message via live chat or an email to [email protected]. We are always ready to support you! Best regards, Rio Free Gifts - Customer Support Team.

5 / 5 Share

Nov. 26, 2021

Amazing, support and app features look amazing, last-minute changes and support sorted them immediately

Using app

14 days

Total reviews

3

Average rating

5.0

Developer Reply

Good day to you Peachylean Ireland, Thank you so much for leaving us so awesome a review! With your precious feedback, it motivates us, especially our developer team to keep on improving the app everyday! If you need further support, we will always be waiting for you at live chat or [email protected]. Your satisfaction is always our highest priority! Best regards, Rio Free Gifts - Customer Support Team.

5 / 5 Share

Nov. 26, 2021

I installed the app the day before Black Friday and needed help getting it configured properly with my theme. Shame on me for waiting until the very last minute to set up this app, but the Secomapp support team was AMAZING and got me all set up in a timely and friendly fashion. Fantastic service, great app!

Using app

About 1 month

Total reviews

4

Average rating

5.0

Developer Reply

Good day Ross Street Roasting Co., You made our day with your trust in Free Gifts app and your awesome review! Our team are all happy to know that you are satisfied with our support! If you have any further requests, please feel free to contact us via our live chat or email us at [email protected]. We always appreciate you! Best regards, Ellie Free Gifts - Customer Support Team.

5 / 5 Share

Nov. 26, 2021

Amazing support, had an issue with the set up of an offer and the developers where extremely fast to respond and provide a fix. Would highly recommend this app, very robust and the features are very good,

Using app

About 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Good day Skull Crusher Coffee, This is Free Gifts - Customer Support Team. Thank you so much for your compliment on Free Gifts app and also for you helpful feedback. Your support means world to us and it would encourage Free Gifts Team to work tirelessly to improve the features for our valued customers. If you have any further requests, please feel free to contact us via our live chat or email us at [email protected]. We are always ready to serve! Best regards, Trix Free Gifts - Customer Support Team.

5 / 5 Share

Nov. 25, 2021

Excellent customer service and a great app for any Shopify store! I am using this app for my Black Friday promotion and the support team assisted with everything I needed to get it up and running on short notice. Highly recommended.

Using app

6 days

Total reviews

1

Average rating

5.0

Developer Reply

Good day to you Eveline Cosmetics Canada, We can't express by words how grateful we are to have a chance to support your business! Our team is really excited to read your awesome review. With your precious support, we would definitely try harder to provide better features and also better services. You are always our pride and joy! Please feel free to reach us anytime via live chat or email [email protected] as we always welcome you! All the best, Sam Free Gifts - Customer Support Team.

5 / 5 Share

Nov. 25, 2021

Amazing customer service. Not only is this app very functional and does exactly what I need it to do, the customer service really impressed me. I did not expect to hear back on Thanksgiving Day for help on my Black Friday deal that wasn't working. But I initiated chat anyways just in case. And I heard back. Daniel helped me fix everything about the offers without hesitation and they're working perfectly now. Highly recommend this app!

Store

p1supps

Using app

About 1 year

Total reviews

3

Average rating

5.0

Developer Reply

Good day to you p1supps! Thanks a ton to your wonderful feedback! Our team is so happy to know that we could assist you promptly. Your precious support would definitely motivate us to work harder to improve our app and our support team. May you need any further assistance, please feel free to drop us a message via live chat or email us at [email protected]. It's always our pleasure to accompany you. All the best, Sam Free Gifts - Customer Support Team.

5 / 5 Share

Nov. 25, 2021

Simple to setup the rules and working amazingly! The customer support is there for you in any moment you need them. Thank you Ellie and Anne.

Using app

5 days

Total reviews

2

Average rating

5.0

Developer Reply

Nice day to you VacuumCleanMarket, Thank you so much for leaving so awesome a review! Ellie and Anne would be really excited to read your awesome review. With your precious support, our team would definitely try harder to provide better features and also better services. You are always our pride and joy! Please feel free to reach us anytime via live chat or email [email protected] as we always welcome you! All the best, Sam Free Gifts - Customer Support Team.

5 / 5 Share

Nov. 25, 2021

Stellar customer service and a development team that solves problems, FAST! I had a few issues customizing promotions for a holiday sale; Trix and Louis not only responded immediately, but they resolved my issue in minutes flat. I had no down time, and zero stress. Downloaded this app as a trial, but will be keeping it, due to their amazing service and troubleshooting!

Using app

3 months

Total reviews

3

Average rating

5.0

Developer Reply

Dear AMP Beauty LA, Our team, especially Trix and Louis, is super thrilled to read your awesome feedback. It's so great to have you with us and we can't be any happier to have satisfied you with our app and services! Thanks to your support, we will certainly work harder to improve our Free Gifts app. Should you need our support, please do not hesitate to drop us a message via live chat or email [email protected]. Best regards, Sam Free Gifts - Customer Support Team.

5 / 5 Share

Nov. 25, 2021

Just starting with this app, but the functionality seems to be very good and my support experience with Robert was excellent. Quick, efficient and friendly, with all issues quickly solved.

Using app

About 9 hours

Total reviews

1

Average rating

5.0

Developer Reply

Dear BITEKNIGHT, It's so great to have you with us and we can't be any happier to have satisfied you with our app and services! Thanks to your support, we will certainly work harder to improve our Free Gifts app. Should you need our support, please do not hesitate to drop us a message via live chat or email [email protected]. Best regards, Ellie Free Gifts - Customer Support Team.

5 / 5 Share

Nov. 25, 2021

Top notch customer service!! Robert and Henry were amazing to work with. They were able to get my issue resolved before my big sale! Highly recommend! I love the Spend x Get y options among the others. Highly valuable for my shop!

Using app

23 days

Total reviews

3

Average rating

5.0

Developer Reply

Hi Twisted Earth Artistry, You made our day with your awesome review! Robert and Henry will be happy to know that we were able to assist you promtly. With your support, Free Gifts app team will work tirelessly to improve the app and develop more interesting features. May you need any support, please let us know via our livechat or email us at [email protected]. We're just an email away :) Best regards, Ellie Free Gifts - Customer Support Team.

5 / 5 Share

Nov. 24, 2021

We used this for a free gift offer, works perfectly. The support team we really great in helping get this set up, very quick to respond. Thanks in particular to Trix & Daniel!

Using app

3 months

Total reviews

2

Average rating

5.0

Developer Reply

Nice day to you NJODesigns, Thank you so much for leaving so awesome a review! Trix and Daniel would be really excited to read your awesome review. With your precious support, our team would definitely try harder to provide better features and also better services. You are always our pride and joy! Please feel free to reach us anytime via live chat or email [email protected] as we always welcome you! All the best, Mickie Free Gifts - Customer Support Team.

5 / 5 Share

Nov. 10, 2022

The support team is always there to help and quick to respond. The chat feature is the best one I have worked with!

Using app

Almost 3 years

Total reviews

2

Average rating

5.0

Developer Reply

Good day to you BabeLash, We can't express by words how grateful we are to have a chance to support your business! Our team is really excited to read your awesome review. With your precious support, we would definitely try harder to provide better features and also better services. You are always our pride and joy! Please feel free to reach us anytime via live chat or email [email protected] as we always welcome you! All the best, Sam Free Gifts - Customer Support Team.

5 / 5 Share

Nov. 24, 2021

Great app with great support especially Trix she is an awesome help. But the checkout button not working in one time when you will click multiple times then it will work.

Using app

2 days

Total reviews

2

Average rating

5.0

Developer Reply

Good day FIXDERMA SKINCARE, We are all so proud that our app and support can make you feel satisfied! Your trust and wonderful feedback motivated us to keep on developing the app and providing better services to our customers. If you have any further questions, please feel free to leave us a message via live chat or an email to [email protected]. We are always ready to support you! Best regards, Alex Free Gifts - Customer Support Team.

5 / 5 Share

Nov. 22, 2021

Trix and Brian are very responsive and knowledgable. Trix answered my every question and helped us get set up with great offers! Would definitely recommend this app.

Using app

5 days

Total reviews

10

Average rating

4.7

Developer Reply

Good day to you Preggy Plus, Thank you so much for leaving us so awesome a review! Trix and Brian will be really excited to read this. With your precious feedback, it motivates us to keep on improving the app and develop better features for our customers! If you need further support, we will always be waiting for you at live chat or [email protected]. Your satisfaction is always our highest priority! Best regards, Rio Free Gifts - Customer Support Team.