BOGOS.io Free Gift Buy X Get Y
BOGOS: Free Gift With Purchase, BOGO, Discounts, and Bundles
Rating
4.9
feedback
2,177
chart
#177
All reviews
Rating Breakdown
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Nov. 22, 2021
Staff super atencioso, prestável e rápido nas respostas. Do melhor suporte ao cliente que já tive! Em relação à App, podia ser mais completa e trabalhar melhor o design e a disposição dos produtos, ocultando os que se encontrem esgotados.
Hi SANJO, Our team is always grateful to have you with us and it's always our pleasure to be with you. Although we have received your wonderful feedback, we acknowledge that there are some points we need to improve in order to make our precious merchants fully satisfied. If you need any assistance from us, please contact our team via the live chat or email us at support@secomapp. We are all looking forward to having a chance to support you! Best regards, Sam Free Gifts - Customer Support Team.
Nov. 22, 2021
The application is super convenient and makes me generate additional business. A team that responds quickly in case of problems. I highly recommend this application.
Good day Génération Culinaire, We are all so proud that our app and support can make you feel satisfied! Your trust and wonderful feedback motivated us to keep on developing the app and providing better services to our customers. If you have any further questions, please feel free to leave us a message via live chat or an email to [email protected]. We are always ready to support you! Best regards, Alex Free Gifts - Customer Support Team
Nov. 21, 2021
This app is great! Easy set up and everything is very straight forward. Best part of this app is the customer service! Night before the drop and I have my problem fixed in minutes thanks to their quick and helpful support. Not only is the app great but the team behind it is even better. What more could you want!
Dear Shop Just Go, It's so great to have you with us and we can't be any happier to have satisfied you with our app and services! Thanks to your support, we will certainly work harder to improve our Free Gifts app. Should you need our support, please do not hesitate to drop us a message via live chat or email [email protected]. Best regards, Alex Free Gifts - Customer Support Team.
Nov. 20, 2021
Excellent customer service support. The team walked me through my setup and was able to assist with some small customizations. Support was even available on the weekend! Very patient and attentive. Highly recommend. Love the app and its functionality. Five Stars and Two Thumbs Up!
Hi Paul Labrecque, We are so glad that our team has been able to support you promptly. Thank you so much for leaving us a wonderful review so that we can work tirelessly to improve our app even more. May you have any further requests, please contact us via our livechat or email us at [email protected]. We are always ready to serve you! Best regards, Trix Free Gifts - Customer Support Team.
Nov. 19, 2021
The customer service and technical support is the best without a doubt, and the app is very useful. Robert has solved all the problems very quickly and has helped us in everything.
Dear Eight & Bob, It's so great to have you with us and we can't be any happier to have satisfied you with our app and services! Thanks to your support, we will certainly work harder to improve our Free Gifts app. Should you need our support, please do not hesitate to drop us a message via live chat or email [email protected]. Best regards, Ellie Free Gifts - Customer Support Team.
Nov. 19, 2021
The app itself can be a little confusing however support was stellar and helped us set up the promotion end-to-end in a very timely way. I recommend this app really for the excellent support you will receive.
Good day SpoonfulOne, You made our day with your trust in Free Gifts app and your awesome review! Our team is all happy to know that we could support and satisfy you! If you have any further requests, please feel free to contact us via our live chat or email us at [email protected]. We are always happy to assist you! Best regards, Rio Free Gifts - Customer Support Team.
Nov. 19, 2021
The customer service for this app is brilliant. The customer service team are always available. They are friendly and extremely quick with response and help. The app itself is very good
Hi freshpetdev, Our team is all grateful to have you with us and it's always our pleasure to support you. Although we have received your wonderful feedback, we acknowledge that there are some points we need to improve in order to make our precious merchants fully satisfied. If you need any assistance from us, please contact our team via the live chat or email us at support@secomapp. We are all looking forward to having a chance to support you! Best regards, Sam Free Gifts - Customer Support Team.
Nov. 19, 2021
Great app, does what it says. Easy to reach out to support and get set up within a day. Perfect for what we need.
Dear Little Green Radicals Wholesale, We can’t express how excited our team were when reading your wonderful feedback! It definitely encourages all of us to keep up with improving our app and services everyday. Please feel free to reach out to us anytime via live chat and email [email protected]. It's always our pride to accompany you! All the best, Trix Free Gifts - Customer Support Team.
Nov. 19, 2021
Great app but the support is even better. Helped me set up what I thought was a tricky offer. Great work.
Good day to you EAC Animal Care New Zealand, Thank you so much for leaving us so awesome a review! Our team will be really excited to read this. With your precious feedback, it motivates us to keep on improving the app and develop better features for our customers! If you need further support, we will always be waiting for you at live chat or [email protected]. Your satisfaction is always our highest priority! Best regards, Rio Free Gifts - Customer Support Team.
Nov. 18, 2021
Excellent customer service - prompt and available to answer a host of questions. We are excited to use this app!
Good day 19nine, You made our day with your trust in Free Gifts app and your awesome review! Our team is all happy to know that we could support and satisfy you! If you have any further requests, please feel free to contact us via our live chat or email us at [email protected]. We are always happy to assist you! Best regards, Sam Free Gifts - Customer Support Team.
Nov. 18, 2021
I had a small customization request and Trix was super responsive and helpful and Brian was very quick to implement the changes. The best customer support I've seen in a long time!
Good day Cambridge Mask US, You made our day with your trust in Free Gifts app and your awesome review! Brian and Trix would be happy to know that you are satisfied with our app and support team! If you have any further requests, please feel free to contact us via our live chat or email us at [email protected]. We always appreciate you! Best regards, Richard Free Gifts - Customer Support Team.
Nov. 18, 2021
Robert, Trix and Louis are really on it. Based in South Africa these guys were basically available 24 hours and assist with a few mods on the site. The support for this app is what is sets apart.
Nice day to you iProtein, Thank you so much for leaving so awesome a review! Trix and Louis would be really excited to read your awesome review. With your precious support, our team would definitely try harder to provide better features and also better services. You are always our pride and joy! Please feel free to reach us anytime via live chat or email [email protected] as we always welcome you! All the best, Sam Free Gifts - Customer Support Team.
Nov. 18, 2021
Amazing customer service from Trix and Henry. They went above and beyond helping me set up this app.
Good day to you, La Line Collective Australia! Thanks a ton for your wonderful feedback! Our team, especially Trix and Henry is so happy to know that we could assist you promptly. Your precious support would definitely motivate us to work harder to improve our app and our support team. May you need any further assistance, please feel free to drop us a message via live chat or email us at [email protected]. It's always our pleasure to accompany you. All the best, Richard Free Gifts - Customer Support Team.
Nov. 18, 2021
Amazing support. I would, strongly, recomend this app to anybody. I was in a real Hurry when I installed it and the gave a solution in minutes. Outstanding service.
Good day Sportech fitness, You made our day with your trust in Free Gifts app and your awesome review! Our team is all happy to know that we could support and satisfy you! If you have any further requests, please feel free to contact us via our live chat or email us at [email protected]. We are always happy to assist you! Best regards, Rio Free Gifts - Customer Support Team.
Nov. 17, 2021
This app works great. I had a lot of questions and need some help to get it perfect for what we needed and their team was quick to response and help me out with exactly what I needed to do. Couldn't be happier. Thank you!
Good day to you WaterlessCookware, We can't express by words how grateful we are to have a chance to support your business! Our team is really excited to read your awesome review. With your precious support, we would definitely try harder to provide better features and also better services. You are always our pride and joy! Please feel free to reach us anytime via live chat or email [email protected] as we always welcome you! All the best, Sam Free Gifts - Customer Support Team.
Nov. 16, 2021
Very happy with the support! The team is really efficient & super reactive. Daniel helped a lot to configure buy x and y to get Z thank you for the support, Daniel
Good day Adele Green, You made our day with your trust in Free Gifts app and your awesome review! Our team is all happy to know that we could support and satisfy you! If you have any further requests, please feel free to contact us via our live chat or email us at [email protected]. We are always happy to assist you! Best regards, Sam Free Gifts - Customer Support Team.
Nov. 10, 2021
Ellie from the support team helped me for over 2.5 hours to understand more of the app capabilities and help with some customizations. She was such a huge support. Thank you Ellie!
Dear Grande Cosmetics, It's so great to have you with us and we can't be any happier to have satisfied you with our app and services! Ellie is really excited to read your awesome review. Thanks to your support, we will certainly work harder to improve our Free Gifts app. Should you need our support, please do not hesitate to drop us a message via live chat or email [email protected]. Best regards, Alex Free Gifts - Customer Support Team.
Nov. 10, 2021
Very happy with the support! The team is really efficient & super reactive. Thanks again for your great support.
Good day MOTIVE BÉBÉ We are all so proud that our app and support can make you feel satisfied! Your trust and wonderful feedback motivated us to keep on developing the app and providing better services to our customers. If you have any further questions, please feel free to leave us a message via live chat or an email to [email protected]. We are always ready to support you! Best regards, Alex Free Gifts - Customer Support Team.
March 9, 2022
Stay away from this app. This app caused a major issue in our store. We used this app to create an offer - a small gift with purchase during a seasonal sale then had the offer scheduled to turn off after the sale was over. Months later, we figured out that people using Shop Pay got our high-priced items for free! Even though the offer was expired on the app. The products that people were getting were not free gifts, just regular SKUs. This error caused by Free Gift App was a loss of $2,500. This is not including all of the time that we are spending auditing the orders, being on the phone with support, and removing this code from our store. I reached out to their support team to request a reimbursement, and they completely denied my request even though they admitted it was their fault. (I wish I could attach screenshots of the conversation to this review as proof) Not only did the app zero out the cost of a regular SKU/variant that had nothing to do with a free gift but it also only works on the Online Store sales channel. Their support rep told me after the fact that they recommend posting products on the Online store only not other sales channels. Yet that is not listed anywhere on their website, instructions, or user guides. This is a problem because we have multiple sales channels like Shop, FB, IG stores etc... I bet that a lot of other stores do too. I can not believe that Shopify supports and recommends this app to store owners.
Dear Bebonia, We are truly sorry for this inconvenience! Our app prevents this case by setting all the gifts’ fulfillment services as manual. However, those orders were still auto fulfilled by a 3rd-party system of your store. This was beyond our reach so we are not able to affect that. In this case, our suggestion is to duplicate the product and use the duplicated one as gift only. So the gift won’t be available on other sale channels. We are truly sorry again for this unhappy experience! It does relate to the 3rd-party system so it is not possible for us to take full control of it. If you need any further assistance, just let me know and we will try our best to support you!
Nov. 9, 2021
Throughly recommend this app. The support team including Ellie, Robert and Brian went over and above to ensure that the app worked on my custom theme. Thanks guys!
Hi Corries, Thank you so much for leaving so awesome a review! Ellie, Robert and Brian would be happy to know that you are satisfied with our app and support team! If you have any further requests, please feel free to contact us via our live chat or email us at [email protected]. We always appreciate you! Best regards, Martin Free Gifts - Customer Support Team.