All reviews

Rating Breakdown

  • 5
    92% (2,006 ratings)
  • 4
    4% (94 ratings)
  • 3
    1% (13 ratings)
  • 2
    1% (12 ratings)
  • 1
    2% (52 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Nov. 9, 2021

Robert and Louis are perfect support teams. I wanted to customize the application, their support was so fast and perfect. I recommend you to use this application.

Using app

Over 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Good day Mardi Mercredi, You made our day with your trust in Free Gifts app and your awesome review! Robert and Louis would be happy to know that you are satisfied with our app and support team! If you have any further requests, please feel free to contact us via our live chat or email us at [email protected]. We always appreciate you! Best regards, Richard Free Gifts - Customer Support Team.

5 / 5 Share

Nov. 9, 2021

It's magic. We're finally able to provide all the complex promotions mechanics that we have in mind for our customers.

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Good day to you, Acuralle! Thanks a ton to your wonderful feedback! Our team is so happy to know that we could assist you promptly. Your precious support would definitely motivate us to work harder to improve our app and our support team. May you need any further assistance, please feel free to drop us a message via live chat or email us at [email protected]. It's always our pleasure to accompany you. All the best, Richard Free Gifts - Customer Support Team.

5 / 5 Share

Nov. 8, 2021

Great application! The customer service is great, friendly and very attentive. Thank you very much.

Using app

7 days

Total reviews

2

Average rating

5.0

Developer Reply

Good day Couffin Tout Doux, This is Free Gifts - Customer Support Team. Thank you so much for your compliment on Free Gifts app and also for you helpful feedback. Your support means world to us and it would encourage Free Gifts Team to work tirelessly to improve the features for our valued customers. If you have any further requests, please feel free to contact us via our livechat or email us at [email protected]. We are always ready to serve! Best regards, Anne Free Gifts - Customer Support Team.

5 / 5 Share

Nov. 2, 2021

I used this app to create a spend XX$ > get a free product promo. It was simple and worked well, but my site is connected to an instore POS that provides inventory data and that created a conflict with the app, telling customers we were out of stock of the free gift. Anne helped me sort it out very quickly, and reset the app so it won't happen in future promotions. Really impressed with service.

Using app

Almost 3 years

Total reviews

4

Average rating

4.8

Developer Reply

Good day Nzo Active, You made our day with your trust in Free Gifts app and your awesome review! Our team is all happy to know that we could support and satisfy you! If you have any further requests, please feel free to contact us via our live chat or email us at [email protected]. We are always happy to assist you! Best regards, Sam Free Gifts - Customer Support Team.

5 / 5 Share

Nov. 1, 2021

I like the app and the flexibility it provides with regards of gift combinations and presentations in the product and cart pages. The support team is outstanding and always there if you need them.

Using app

8 months

Total reviews

2

Average rating

5.0

Developer Reply

Good day to you Almah Skincare, We can't express by words how grateful we are to have a chance to support your business! Our team is really excited to read your awesome review. With your precious support, we would definitely try harder to provide better features and also better services. You are always our pride and joy! Please feel free to reach us anytime via live chat or email [email protected] as we always welcome you! All the best, Sam Free Gifts - Customer Support Team.

5 / 5 Share

Oct. 27, 2021

App is good but the support team is outstanding! They helped me set up the campaign, debug it and even implement the code on two of my themes. Amazing!

Using app

6 days

Total reviews

11

Average rating

4.9

Developer Reply

DearUndrdog Surface Products, How lovely a customer you are! We are grateful that you trust Free Gifts app and let us accompany you in your business. Thanks to your support, we would work tirelessly to improve Free Gifts app. May you need further assistance, please contact us via our live chat or email us at [email protected]. We always appreciate you! Best regards, Rio Free Gifts - Customer Support Team.

5 / 5 Share

Oct. 27, 2021

This APP has many useful functions, Their staff, Anne, patiently helped me with the installation and use.

Using app

5 days

Total reviews

7

Average rating

3.9

Developer Reply

Hi Kokorosastudio.com, We truly appreciate that we can accompany such a kind-hearted and lovely customer like you! Anne would be super thrilled to read your wonderful feedback. Your precious support motivated us to keep on developing the app and providing better services to our precious customers. If you have any further questions, please feel free to leave us a message via live chat or an email to [email protected]. We are always ready to support you! Best regards, Rio Free Gifts - Customer Support Team.

5 / 5 Share

Oct. 22, 2021

Great customer service that responds quickly and is always ready to help. This app also has great customization features.

Using app

Over 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Good day HOW TO CAKE IT, You made our day with your trust in Free Gifts app and your awesome review! Our team is all happy to know that we could support and satisfy you! If you have any further requests, please feel free to contact us via our live chat or email us at [email protected]. We are always happy to assist you! Best regards, Sam Free Gifts - Customer Support Team.

5 / 5 Share

Oct. 21, 2021

The support is super fast and super-efficient. This is my 2nd time installing this app. I couldn't find any other free gift app that can match this app's features.

Using app

8 months

Total reviews

9

Average rating

5.0

Developer Reply

Dear Online Innersejuk Store, Our team is super thrilled to read your awesome feedback. It's so great to have you with us and we can't be any happier to have satisfied you with our app and services! Thanks to your support, we will certainly work harder to improve our Free Gifts app. Should you need our support, please do not hesitate to drop us a message via live chat or email [email protected]. Best regards, Trix Free Gifts - Customer Support Team.

5 / 5 Share

Oct. 20, 2021

Fantastic app, did everything I needed it to and the support I received from Robert was outstanding, answered all my questions - explained brilliantly. Helped me fix and issues or questions I had quickly. Then followed up afterwards which I really appreciated. He is a fantastic member of the team!

Using app

29 days

Total reviews

5

Average rating

4.8

Developer Reply

Hi Lanoguard, You made our day with your awesome review! Robert will be happy to know that he was able to assist you promtly. With your support, Free Gifts app team will work tirelessly to improve the app and develop more interesting features. May you need any support, please let us know via our livechat or email us at [email protected]. We're just an email away :) Best regards, Alex Free Gifts - Customer Support Team.

5 / 5 Share

Oct. 15, 2021

I used this app for Buy 1 Get 1 offer. This app supports every mechanism that we need for offers. The support team is great and assisted me throughout the setup. I highly recommend this app for its advanced features and support team.

Using app

About 1 month

Total reviews

2

Average rating

5.0

Developer Reply

Hi Annapurneshwari Chutneys and Savouries, How lovely a customer you are! We are grateful that you trust Free Gifts app and let us accompany you in your business. Thanks to your support, we would work tirelessly to improve Free Gifts app. May you need further assistance, please contact us via our live chat or email us at [email protected]. We always appreciate you! Best regards, Alex Free Gifts - Customer Support Team.

5 / 5 Share

Oct. 15, 2021

App is working well and doing what's promised. Exceptional customer service if you should experience a problem or just have a question. Thanks a lot!

Using app

10 months

Total reviews

2

Average rating

3.0

Developer Reply

Dear Just-Legends.com, Our team is super thrilled to read your awesome feedback. It's so great to have you with us and we can't be any happier to have satisfied you with our app and services! Thanks to your support, we will certainly work harder to improve our Free Gifts app. Should you need our support, please do not hesitate to drop us a message via live chat or email [email protected]. Best regards, Mitchell Free Gifts - Customer Support Team.

5 / 5 Share

Oct. 14, 2021

We like the appand recomended it. After long research we finaly find an easy and well working one for free gift. And Robert is great as support. He helps me to solve one strange crisis that we have with our products page even it was late at night. Thank you!

Store

Ameissy

Using app

10 months

Total reviews

3

Average rating

5.0

Developer Reply

Hi Ameissy, Thank you so much for leaving so awesome a review! Robert would really be happy to know that you are satisfied with our app and support team! If you have any further requests, please feel free to contact us via our live chat or email us at [email protected]. We always appreciate you! Best regards, Sam Free Gifts - Customer Support Team.

5 / 5 Share

Oct. 14, 2021

The customer service behind this app is phenomenal! They helped me achieve the exact offer I was after which included editing code on my site. The best part, it was a super quick process and the service team understood exactly what I wanted. Would definitely recommend!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Good day to you FLOAM The Label, Thanks a ton to your wonderful feedback! Our team is so happy to know that we could assist you promptly. Your precious support would definitely motivate us to work harder to improve our app and our support team. May you need any further assistance, please feel free to drop us a message via live chat or email us at [email protected]. It's always our pleasure to accompany you. All the best, Martin Free Gifts - Customer Support Team.

5 / 5 Share

Oct. 11, 2021

great customer service thank you for the app which is really useful and friendly user support is really reactive and helpful

Using app

4 months

Total reviews

2

Average rating

5.0

Developer Reply

Dear Flash White Pro™, Thank you so much for leaving us a wonderful review! Our team is all excited to receive your kind words on our app features and customer service. With your precious feedback, it motivates us to keep on improving the app and develop better features for our customers! If you need further support, we will always be waiting for you at live chat or email [email protected]. It's always our pleasure to assist you! Best regards, Sam Free Gifts - Customer Support Team.

1 / 5 Share

Oct. 10, 2021

very sad app, and worse service. applying their code impacts website functionality and they are least interested in helping out.

Store

Belora

Using app

5 days

Total reviews

9

Average rating

1.9

Developer Reply

Updated October 13, 2021 Hi Belora, It is a pity that I haven't received your response. I have sent you 2 more emails regarding the issue has been fixed. Could you please check it? We look forward to hearing from you! ---------------------- Hi Belora, I'm really sorry for the unhappy experience! I have sent you 2 emails regarding the issue with the ticket ID: #108231 and #107927. Could you please check it and let me know your thought?

5 / 5 Share

Oct. 5, 2021

This app is quite handy. Robert and his team is very helpful and supportive. Have our issue solved quickly. Definitely recommend app.

Using app

Over 1 year

Total reviews

5

Average rating

5.0

Developer Reply

Dear Dermalume, Thank you so much for your kind words! Our team, especially Robert, will be really excited to read this. With your precious feedback, it motivates us to keep on improving the app and develop better features for our customers! If you need further support, we will always be waiting for you at live chat or [email protected]. It's always our pleasure to assist you! Best regards, Anne Free Gifts - Customer Support Team.

5 / 5 Share

Oct. 5, 2021

The support team are really helpful (Robert, Trixie and Brian) and do go above and beyond to resolve any problems. They work quickly and have ensured we are able to use their app despite having a custom pricing app also on our site.

Using app

Over 3 years

Total reviews

11

Average rating

5.0

Developer Reply

Good day Lily & Loaf, We are all so proud that our app and support team can make you feel satisfied! Your trust and wonderful feedback motivated us to keep on developing the app and providing better services to our merchants. If you have any further questions, please feel free to leave us a message via live chat or an email to [email protected]. We are always ready to support you! Best regards, Martin Free Gifts - Customer Support Team.

5 / 5 Share

Oct. 1, 2021

I love how easy-to-use and reliable this app is. The support team are great and very responsive. The app provides a neat solution to quite complex problems that are notoriously hard to solve natively in Shopify

Using app

7 months

Total reviews

12

Average rating

5.0

Developer Reply

Good day to you DID electrical, Thank you so much for leaving us so awesome a review! With your precious feedback, it motivates us to keep on improving the app and our support team. If you need further support, we will always be waiting for you at live chat or [email protected]. Your satisfaction is always our highest priority! Best regards, Sam Free Gifts - Customer Support Team.

5 / 5 Share

Oct. 1, 2021

Very useful app and helpful support team. Very quick response time. The app was installed quickly for me the team

Store

Kallyc

Using app

5 months

Total reviews

1

Average rating

5.0

Developer Reply

Good day Kallyc, You made our day with your trust in Free Gifts app and your awesome review! Our team is all happy to know that you are satisfied with our support! If you have any further requests, please feel free to contact us via our livechat or email us at [email protected]. We always appreciate you! Best regards, Ellie Free Gifts - Customer Support Team.