All reviews

Rating Breakdown

  • 5
    92% (2,006 ratings)
  • 4
    4% (94 ratings)
  • 3
    1% (13 ratings)
  • 2
    1% (12 ratings)
  • 1
    2% (52 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Aug. 30, 2021

Trix is a really helpful customer service guide! She is quick to respond and very helpful for different queries. The app is also really helpful as it serves different options for us to give free gifts to our customers!

Using app

9 months

Total reviews

2

Average rating

5.0

Developer Reply

Hi Bottomslab Global, Thank you so much for leaving so awesome a review! Trix would be happy to know that you are satisfied with our app and support team! If you have any further requests, please feel free to contact us via our live chat or email us at [email protected]. We always appreciate you! Best regards, Rio Free Gifts - Customer Support Team.

5 / 5 Share

Aug. 26, 2021

Their support is top notch- Daniel & Robert were incredibly helpful in answering all of my questions around gift set up. They helped troubleshoot some issues we ran into in a timely manner to help ensure a successful gift launch. Would definitely recommend this app based on the level of service and support I received.

Using app

About 3 years

Total reviews

3

Average rating

5.0

Developer Reply

Good day to you Printfresh, We can't express by words how grateful we are to have a chance to support your business! Daniel and Robert would be really excited to read your awesome review. With your precious support, our team would definitely try harder to provide better features and also better services. You are always our pride and joy! Please feel free to reach us anytime via live chat or email [email protected] as we always welcome you! All the best, Sam Free Gifts - Customer Support Team.

5 / 5 Share

Nov. 30, 2021

「〇〇を買ったら□□がもらえる」等で使用しました。条件もいろいろなことを設定できます。例えば、「特定の商品を含む△△円以上」や「特定のコレクションで△△円以上」等で設定できます。 また、開発者の対応が早くとても助かりました。 いつもありがとうございます!

Using app

7 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi fgj-prod, Our team is so grateful to have you with us and it's our honor to support you. Although we have received your wonderful feedback, we acknowledge that there are some points we need to improve in order to make our precious merchants fully satisfied. If you need any assistance from us, please contact our team via the live chat or email us at support@secomapp. We are all looking forward to having a chance to support you! Best regards, Martin Free Gifts - Customer Support Team.

5 / 5 Share

Aug. 25, 2021

Robert and Louis provide a good service and answer all my inquiries about their app. Hoping that your app will help us boost our sale. Thank you.

Using app

Over 1 year

Total reviews

6

Average rating

4.5

Developer Reply

Good day to you Big Skinny Philippines, Thank you so much for leaving us so awesome a review! With your precious feedback, it motivates us to keep on improving the app and our support team. If you need further support, we will always be waiting for you at live chat or [email protected]. Your satisfaction is always our highest priority! Best regards, Rio Free Gifts - Customer Support Team.

5 / 5 Share

Aug. 19, 2021

Very helpful and responsive of their technical support to check the issues of our store. Got settled very fast and it's a good app to use. Highly recommended :) Thanks Trix and Ellie for your help!

Using app

Over 3 years

Total reviews

1

Average rating

5.0

Developer Reply

Hi ALLYOUNG INTERNATIONAL (MALAYSIA) SDN BHD, Thank you so much for your awesome review! Trix and Ellie would be excited when reading this. Thanks to your trust in our Free Gifts app, we would work harder to develop new features and improve our support team to assist you better in your business. We are just one message away via live chat or email address [email protected]. Your satisfaction is always our pride and joy! Best regards, Rio Free Gifts - Customer Support Team.

5 / 5 Share

Aug. 15, 2021

i really love this app. After research some most app i found this . This is a wonderful app the performance of the app is really Stunning. A part from all these i really appreciate the support of the team. Even weekends also they support their best, i never seen such a cooperative team.. Amazing Customer service...

Using app

3 months

Total reviews

10

Average rating

4.3

Developer Reply

Hi Bigflex Lifescience, We are so grateful for your trust and satisfaction with Free Gifts app. Our team is all happy to know that we could support you promptly and make you satisfied! It's always our honor to support you and to be with you in your business! If you need any further support, please get back to us via live chat or email [email protected]. We are always willing to give you a hand! Cheer, Martin Free Gifts - Customer Support Team.

4 / 5 Share

Aug. 15, 2021

It's a great app, does what it needs to do. Would love some more customisation features in terms of the GUI but overall happy with it. The customer service is amazing.

Using app

2 days

Total reviews

2

Average rating

4.5

Developer Reply

Dear We Might Be Tiny (US), Our team is grateful to have you with us and it's our honor to support you. Although we have received your wonderful feedback, we acknowledge that there are some points we need to improve in order to make our precious merchants fully satisfied. If you need any assistance from us, please contact our team via the live chat or email us at support@secomapp. We are all looking forward to having a chance to support you! Best regards, Rio Free Gifts - Customer Support Team.

5 / 5 Share

Aug. 13, 2021

I used this app to help me do apply free gifts function to our website and also request other assistance regarding some issues I faced. And they responded very fast and well handled the issue with kindness and patience. I highly recommend this app!

Using app

Over 2 years

Total reviews

13

Average rating

5.0

Developer Reply

Dear Nano Singapore Shop, It's so great to have you with us and we can't be any happier to have satisfied you with our app and services! Thanks to your support, we will certainly work harder to improve our Free Gifts app. Should you need our support, please do not hesitate to drop us a message via live chat or email [email protected]. Best regards, Ellie Free Gifts - Customer Support Team.

5 / 5 Share

Aug. 13, 2021

great support team! Had one small issue, they replied within minutes and helped me resolve the issue quickly.

Using app

About 1 month

Total reviews

6

Average rating

5.0

Developer Reply

Good day to you DELENordic.com, Thank you so much for leaving us so awesome a review! With your precious feedback, it motivates us to keep on improving the app and our support team. If you need further support, we will always be waiting for you at live chat or [email protected]. Your satisfaction is always our highest priority! Best regards, Sam Free Gifts - Customer Support Team.

5 / 5 Share

Aug. 12, 2021

Recently installed this app to run a promotion to give away items for sales over a $ threshold. The setup was intuitive however I did have some issues getting it exactly right. The support team stepped up and went above and beyond to get the app working exactly the way I wanted. The support was immediate and very understanding. Cheers

Using app

11 months

Total reviews

1

Average rating

5.0

Developer Reply

Good day to you ShaverHub! Thanks a ton to your wonderful feedback! Our team is so happy to know that we could assist you promptly. Your precious support would definitely motivate us to work harder to improve our app and our support team. May you need any further assistance, please feel free to drop us a message via live chat or email us at [email protected]. It's always our pleasure to accompany you. All the best, Rio Free Gifts - Customer Support Team.

5 / 5 Share

Aug. 12, 2021

Great app to offer multiple campaigns to our customers. Supports we get are responsive and professionally done. 100% worth the cost

Store

SENSHA

Using app

About 1 year

Total reviews

5

Average rating

4.2

Developer Reply

Good day SENSHA, You made our day with your trust in Free Gifts app and your awesome review! Our team is all happy to know that we could support and satisfy you! If you have any further requests, please feel free to contact us via our live chat or email us at [email protected]. We are always happy to assist you! Best regards, Sam Free Gifts - Customer Support Team.

5 / 5 Share

Aug. 10, 2021

customer service (Trix) is really helpful and professional and solved my query easily and professionally

Store

Veinz

Using app

10 months

Total reviews

2

Average rating

4.5

Developer Reply

Hi Veinz, Thank you so much for leaving so awesome a review! Trix would be happy to know that you are satisfied with our app and support team! If you have any further requests, please feel free to contact us via our live chat or email us at [email protected]. We always appreciate you! Best regards, Martin Free Gifts - Customer Support Team.

5 / 5 Share

Aug. 8, 2021

This is a really great app!!! I love all the free gift options/settings and Robert was awesome for mostly setting all this up for me. I first installed and then deleted this because I could not make it work-but I'm sooooo glad I gave it another chance and let them do the setup.

Using app

4 months

Total reviews

6

Average rating

5.0

Developer Reply

Dear Affirm The Word, Our team is so grateful to have a second chance to have you with us and we can't be any happier to have satisfied you with our app and services! Robert would be extremely happy to read your feedback. Thanks to your support, we will certainly work harder to improve our Free Gifts app. Should you need our support, please do not hesitate to drop us a message via live chat or email [email protected]. Best regards, Martin Free Gifts - Customer Support Team.

5 / 5 Share

Aug. 6, 2021

Excellent support team, quick to reply (with Live Chat). Customised my offer for me no problems at all.

Using app

Over 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Dear Conscious Chocolate, How lovely a customer you are! We are grateful that you trust Free Gifts app and let us accompany you in your business. Thanks to your support, we would work tirelessly to improve Free Gifts app. May you need further assistance, please contact us via our live chat or email us at [email protected]. We always appreciate you! Best regards, Alex Free Gifts - Customer Support Team.

5 / 5 Share

Aug. 5, 2021

It's a very useful app. simple and easy to set up. The support team reacts quickly and efficiently. NICE WORK! WELL DONE ~

Using app

3 months

Total reviews

2

Average rating

5.0

Developer Reply

Hi SOCIE Select, You made our day with your trust in Free Gifts app and your awesome review! Our team is all happy to know that you are satisfied with the app and it is our pleasure to support you in your business! If you have any further requests, please feel free to contact us via our live chat or email us at [email protected]. We are always ready to assist you! Best regards, Martin Free Gifts - Customer Support Team.

5 / 5 Share

Aug. 5, 2021

I used this app for a Buy one Get one Free promotion. Had issues to begin with but Trix from their support team was brilliant in assisting to get everything running smoothly.

Using app

12 months

Total reviews

2

Average rating

5.0

Developer Reply

Hi Abundant Natural Health (US), Thank you so much for your awesome review! Trix would definitely be happy to know that you're satisfied with our app and support. Thanks to your trust in our Free Gifts app, we would work harder to develop new features and improve our support team to assist you better in your business. We are just one message away via live chat or email address [email protected]. Your satisfaction is always our pride and joy! Best regards, Rio Free Gifts - Customer Support Team.

5 / 5 Share

Aug. 2, 2021

I used this app for a GWP promotion and worked really well. The support team and the developer we excellent in helping us deliver a seamless campaign.

Using app

11 months

Total reviews

4

Average rating

5.0

Developer Reply

Good day Beforeyouspeak Coffee, You made our day with your trust in Free Gifts app and your awesome review! Our team is all happy to know that you are satisfied with our app support! If you have any further requests, please feel free to contact us via our livechat or email us at [email protected]. We always appreciate you! All the best, Ellie Free Gifts - Customer Support Team.

5 / 5 Share

Aug. 2, 2021

The Free Gifts App by Secomapp is a super flexible and feature rich discounts solution for your store that goes way beyond what is built into Shopify. Through setup, the Secomapp team took care of us every step of the way, offering a personalized service that was second to none. The Secomapp team is talented, knowledgable and absolutely a trusted partner who truly cares for both their customers and their product.

Using app

18 days

Total reviews

3

Average rating

5.0

Developer Reply

Dear Uncommon James, Our team is super thrilled to read your awesome feedback. It's so great to have you with us and we can't be any happier to have satisfied you with our app and services! Thanks to your support, we will certainly work harder to improve our Free Gifts app. Should you need our support, please do not hesitate to drop us a message via live chat or email [email protected]. Best regards, Sam Free Gifts - Customer Support Team.

5 / 5 Share

July 29, 2021

The app is great to use with different types of gifting rules and possibilities. Future consideration to add-on the apply promo code to redeem a free gift to the cart will be great.

Using app

3 months

Total reviews

5

Average rating

5.0

Developer Reply

Dear Davines Malaysia, We want to thank you from the bottom of our hearts! It's so nice to hear that you are satisfied with our app features. In addition, we have noted down the suggestion for future app developments and it's surely a great idea to work on! Please feel free to contact us anytime via live chat or email us at [email protected] when you need a hand. We are always here for you. All the best, Sam Free Gifts - Customer Support Team.

5 / 5 Share

July 28, 2021

Great App, Really helps keep my audience engaged without any hassles. Would recommend it to all brands.

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Hi pastels & pop, You made our day with your trust in Free Gifts app and your awesome review! Our team is all happy to know that you are satisfied with the app and it is our pleasure to support you in your business! If you have any further requests, please feel free to contact us via our live chat or email us at [email protected]. We always appreciate you! Best regards, Rio Free Gifts - Customer Support Team.