All reviews

Rating Breakdown

  • 5
    92% (2,010 ratings)
  • 4
    4% (95 ratings)
  • 3
    1% (13 ratings)
  • 2
    1% (11 ratings)
  • 1
    2% (52 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Dec. 18, 2018

Super cool app! Increase my shop revenue unbelievably! so happy I found it. Don't forget to ask for Louis's help! He will help you avoid coding pain

Using app

22 days

Total reviews

1

Average rating

5.0

4 / 5 Share

Dec. 18, 2018

App works as advertised and the customer and technical support has been excellent. Only giving 4 stars because the default styling of the gift widget is pretty ugly and I had to do a fair amount of css to make it look acceptable, however it is nice that the style is customizable if you know CSS. Also, if you add a new product to your store that you want to qualify for triggering an offer, the app doesn't auto sync it.

Store

Paskho

Using app

About 3 years

Total reviews

6

Average rating

4.7

5 / 5 Share

Dec. 14, 2018

Great app and great support team! Customer service was very helpful and speedy in all responses. Would recommend.

Using app

4 days

Total reviews

2

Average rating

4.5

5 / 5 Share

Dec. 14, 2018

It works great and the customer support is also great. There were a few bugs in the beginning but they were all sorted out within minutes. Brian replies fast and is extremely helpful whenever a problem arises.

Using app

Over 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 13, 2018

Great service, he installed it perfectly with no problems. Love the layout of it as well, would highly recommend

Using app

12 days

Total reviews

1

Average rating

5.0

5 / 5 Share

July 6, 2021

We recently updated our theme and Robert and Louis we're able to sort out or issues within just a few minutes. Great support!

Using app

Over 2 years

Total reviews

5

Average rating

5.0

4 / 5 Share

Dec. 12, 2018

This app is so amazing and wonderfull. It's real social proof that I recommend you to add quickly. It's fun.

Using app

About 1 month

Total reviews

1

Average rating

4.0

5 / 5 Share

Dec. 7, 2018

We used this app to set up many offers. The support received was very good and always quick to get back to us.

Using app

12 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 6, 2018

Yes, I like it, welldone, thank you, Peter was very responsive and solved my problems perfectly. Great job

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 4, 2018

We launched our first spend X to get Y campaign with ease! We have trialed 2 other apps and this one by far was the easiest to setup and get the campaigns started!

Using app

28 days

Total reviews

2

Average rating

4.5

5 / 5 Share

Dec. 4, 2018

Works very well and customer service is attentive and helpful. Have had no problems and is easier to set up than other gifting apps.

Using app

19 days

Total reviews

2

Average rating

4.5

1 / 5 Share

Dec. 3, 2018

Don't do it! Terrible customer support and non existante technical service. This is a joke, I had to wait 3 days and no help whatsoever! I am deleting this app and never going to do business with them ever again.

Store

Onekid

Using app

3 days

Total reviews

10

Average rating

4.6

Developer Reply

Hi Admin, we have already replied to you with the proper solution. You probably miss it somehow. Could you please check email from [email protected]?

5 / 5 Share

Dec. 3, 2018

This is quite an awesome app, especially so when the tech team is highly responsive, allowing most of the app to be customisable to your specific needs. Louis Tong was incredible - thank you for all your help and lightning speed response and efficiency. It worked great for my store. Thanks guys!

Using app

13 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 3, 2018

Fantastic support! We did a few testings with FreeGift and love the flexibility of app, most importantly the support given is one of the best we have had. Even though eventually we didn't go with it (due to differing requirement), would definitely recommend them to anyone - your store is in good hand!

Using app

1 day

Total reviews

4

Average rating

5.0

5 / 5 Share

May 26, 2023

The support team has been very helpful and quick in resolving errors. So far we haven't had any bugs with the new version. Hoping that they offer the bundle feature again :)

Store

HairMNL

Using app

Over 4 years

Total reviews

11

Average rating

4.7

5 / 5 Share

Dec. 2, 2018

App has worked as advertised, and support has been very helpful. We will continue to use it. We would recommend to other Shopify stores.

Using app

5 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 1, 2018

First, it was a bit hard to install, but Peter (from Secomapp) was really support and friendly by installing it for our store. Now, everything working great! Highly recommend

Store

Nikki

Using app

13 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 29, 2018

Great customer service. Helped me out on black friday weekend and made sure there was no issues! highly recommend

Store

RIPNDIP

Using app

Over 2 years

Total reviews

5

Average rating

4.8

5 / 5 Share

Nov. 29, 2018

The free gift app was the basis for our BFCM promotion. The support form the Secomapp team was great and the app easy to use. In the end we could set up our campaign in a very short time frame and without any problems. Compliment!

Using app

About 1 month

Total reviews

4

Average rating

4.8

4 / 5 Share

Nov. 28, 2018

Overall, I've had a good experience with this app. It does what it says, i.e. allows me to seamlessly implement freebies on my store. I do feel it can do with a UI upgrade to make it slightly more user friendly and aesthetic from a consumer POV. In terms of service, no complaints at all. The team has consistently been prompt, helpful and effective in resolving all my concerns on not one, but multiple occasions. Good stuff.

Using app

11 months

Total reviews

4

Average rating

4.0