All reviews

Rating Breakdown

  • 5
    92% (2,012 ratings)
  • 4
    4% (95 ratings)
  • 3
    1% (13 ratings)
  • 2
    1% (11 ratings)
  • 1
    2% (52 ratings)
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5 / 5 Share

Oct. 25, 2018

Brian has been quick a supportive through all my nitty and gritty demands. App has been working as intended even though not 100% i'd give it 5 stars due to great support.

Using app

About 6 years

Total reviews

3

Average rating

5.0

1 / 5 Share

Oct. 20, 2018

It's pretty hard to create offers and when you contact support they usually answer after a long time and only give you plain instructions without helpful walkthrough support. The app doesn't function really well. It also limits you to a low amount of products to offer as a gift (if you want to create an offer that the customer will receive a free shirt for example when purchasing over a certain amount of money, you can only choose very few products and not entire collection.)

Using app

5 days

Total reviews

2

Average rating

3.0

Developer Reply

Hi there, your concerns were addressed all. We're standing by if you have any questions or thoughts.

5 / 5 Share

Oct. 18, 2018

This is a very good and solid app. Whenever we had issues, the customer support team has been quick and phenomenal. Nicolas was quick to help address any issues we've came across while changing through multiple themes. He made the whole experience seamless, easy and super quick. Also, due to some complications with another App that we are also currently running (Bold Product Options), Nicolas was able to help make everything compatible with some clever editing! Highly recommended!

Using app

About 5 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 16, 2018

I have used this app for Free Gifts on our website and I have found it to be very good and easy to bespoke the messaging. Support has been excellent.

Using app

About 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 15, 2018

The support team is absolutely great. Speedy and efficient. If the app works as well as they do then it would be awesome.

Using app

18 days

Total reviews

1

Average rating

5.0

4 / 5 Share

Oct. 12, 2018

Brian and the Secomapp team are great and easy to work with. The application has been able to accomplish all my needs from free items to buy x get y for free. Highly recommended.

Using app

Over 5 years

Total reviews

2

Average rating

4.5

5 / 5 Share

Oct. 12, 2018

We've used the Free Gifts app several times in different ways, and it always performs perfect. Totally worth it and especially now towards the holiday season.

Using app

Almost 2 years

Total reviews

8

Average rating

5.0

5 / 5 Share

Oct. 11, 2018

I used this app to help me create easy, free gift options for my customers. It did exactly that - easier than any of the other apps I've tried. I've used BOLD Motivator app, but this Free Gift app is far superior to that option! A+++

Using app

12 days

Total reviews

3

Average rating

3.7

5 / 5 Share

Oct. 10, 2018

I am doing a trial with this app. I must tell that the support I have receive is really great, all my problem were solved immediately and the app is just working great. I must wait the results, but all the preparation was just perfect for me.

Store

Sweetea

Using app

20 days

Total reviews

4

Average rating

4.0

4 / 5 Share

Oct. 4, 2018

Was a little confusing when first installed, but awesome and really quick responses from the team! They will be on it before you know it

Using app

Over 1 year

Total reviews

4

Average rating

4.5

5 / 5 Share

Sept. 26, 2018

We do consistent giveaways to increase the perceived value to our customers which is crucial to our business. We have tried multiple apps that promised to do what they said they could but always ran into one issue or limitations and could never find a clear solution. We finally came across the Free Gifts app by Secomapp and the app works perfect not to mention the unbelievable customer service that helped us through every step of the way. We would highly suggest anyone that is looking for a free gift option to give this one a try!!!

Using app

9 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 25, 2018

Only used it for a short period, but looks like a very good app, works as it should. Looking forward to adding more promotions to the site using the app. Great Customer Support from Louis!

Store

Cinder

Using app

About 1 month

Total reviews

3

Average rating

4.7

3 / 5 Share

Sept. 25, 2018

Very good app for free gifts, but too expensive for using it just for this action. I was hoping the app would let me run a 3 for 2 (buy 2, get 1 free) on selected collections, letting the customer pick the 3 items and then adjusting the cart total for the cheapest item to be free. The app works very well, but it would be nice to add more functions to justify its high price.

Using app

4 months

Total reviews

1

Average rating

3.0

5 / 5 Share

Sept. 25, 2018

Peter was a great help and the app works as it should. ________________________________________________________________

Using app

8 days

Total reviews

1

Average rating

5.0

4 / 5 Share

Sept. 23, 2018

This app could have been useful in our campaign however we had a few issues with the "spend $___ get something free" linking up to our oberlo product and then to our aliexpress product order, thus resulting in the customer not getting a shipping confirmation. Could be an amazing app if there is more specific setup instructions to avoid issues like this. I just want to say that the staff are super attentive and quick to respond to any issues/needs and do there best to assist. Thanks!

Using app

8 days

Total reviews

1

Average rating

4.0

5 / 5 Share

Oct. 5, 2018

Great app! Very easy to use and the customer service (Brian) has been great. We have already seen many customers using this new feature. We would definitely recommend using this app to boost revenue with free gift offers.

Using app

10 months

Total reviews

10

Average rating

4.8

4 / 5 Share

Sept. 21, 2018

Still testing the app (will be happy to review again in a couple of months), but works well so far, many options for promotions, gives you flexibility to be creative. Customer service is great, quick response, Peter (thank you!) helped us changing some details that were important to make things work and look the way we needed. So far, happy with the choice!

Using app

6 months

Total reviews

5

Average rating

4.8

5 / 5 Share

Sept. 19, 2018

Secomapp customer service is attentive, knowledgeable and friendly. Quick assistance was provided to us, with thoughtful follow ups sent afterwards.

Using app

Over 5 years

Total reviews

4

Average rating

5.0

5 / 5 Share

Sept. 17, 2018

Really must have for me as don't have time to set up detail promotions. This app and Secomapp team behind it did a fantastic job in setting me up.

Store

nyom

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 17, 2018

Peter installed it, had few bugs. he fixed the problems and answered fast. Great support and product :) Thank you.

Using app

About 2 months

Total reviews

1

Average rating

5.0