All reviews

Rating Breakdown

  • 5
    92% (2,017 ratings)
  • 4
    4% (96 ratings)
  • 3
    1% (13 ratings)
  • 2
    1% (11 ratings)
  • 1
    2% (52 ratings)
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5 / 5 Share

July 30, 2018

Good and speedy support. App is good and useful to create complex free gift mechanics.

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

July 2, 2018

So far so good. Support installed the code within 24 hours as promised. There are options to offer multiple promotion types and are easy to set up. It is a bit pricey but I plan on making it worth the investment

Using app

8 days

Total reviews

1

Average rating

5.0

5 / 5 Share

June 21, 2018

great support team, easy to use app

Store

Aquis 3

Using app

About 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

June 20, 2018

Amazing app and even more amazing support! Highly recommend this app and any app from the Secomapp team!

Using app

10 days

Total reviews

1

Average rating

5.0

1 / 5 Share

June 17, 2018

The app wasnt installed correctly by Secomapp guys, or just doesnt work. It caused us a real customer experience issues when the free gift wasnt shown as free to the customer. Also - there is no one to talk to. takes a lot of time to get back to customers. Very bad.

Using app

3 days

Total reviews

2

Average rating

3.0

Developer Reply

We are so sorry for the unhappy experience you've had. Because we don't work at weekend (Saturday afternoon and Sunday, GMT +7), we've not been with you in time. We would love to have to back and this time, we would want to help you create the offers for you desire.

5 / 5 Share

May 31, 2023

The new 2.0 interface is amazing, super simple and intuitive. And as usual, these guys have incredible service that's more responsive than other apps we've used in this space. Great work guys!

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

June 12, 2018

Great support service- attend to our needs really quickly. Looking forward to using the ap.

Using app

About 1 month

Total reviews

2

Average rating

5.0

4 / 5 Share

June 10, 2018

Too early to say if the app will work well for me. Am still in my first 2 days since the app was activated. But I like the features and I feel that they could really encourage people to buy from my site. Hoping my gut fee is right :)

Using app

2 months

Total reviews

2

Average rating

4.5

5 / 5 Share

June 5, 2018

Amazing app! That is exactly what I have been looking for. I needed to level up my marketing strategy and this is the perfect tool! The support team is awesome too. They installed the htlm code in my theme within the same day I contacted them. Everything on point, 5/5!

Using app

5 months

Total reviews

4

Average rating

5.0

5 / 5 Share

June 2, 2018

This is the best customer service I've ever received! Amazing App and support

Using app

4 days

Total reviews

2

Average rating

5.0

5 / 5 Share

June 1, 2018

Great app and very prompt and helpful support, Highly recommended!

Using app

2 months

Total reviews

2

Average rating

5.0

4 / 5 Share

May 29, 2018

So far it seems to be the perfect solution for what I was looking for. There were some initial issues that needed resolving but Louis Tong was extremely helpful and has helped resolve several issues, all within a few hours of contacting him. I do think it's a bit overpriced though. With a price reduction this could be the perfect solution for many store owners.

Using app

27 days

Total reviews

3

Average rating

4.3

5 / 5 Share

May 25, 2018

Works great, support team handles setup.

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 21, 2018

Works as described-- the development team was quite helpful with the installation and replying to technical questions, both quickly and precisely.

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

May 20, 2018

Great app and really terrific and timely support from their team, especially Louis. Couldn't be happier with them.

Using app

Over 4 years

Total reviews

1

Average rating

5.0

5 / 5 Share

May 17, 2018

Brian s a great agent. He assisted me with the setup and everything's works fine! Thank Brian you deserve a raise in pay!

Using app

14 days

Total reviews

2

Average rating

4.5

5 / 5 Share

May 17, 2018

Very complete app, nice features, a real plus for store marketing. A five star support with very good reactivity and professionnalism. Dot not hesitate a second !

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 16, 2018

Used it for a BOGO sale on Mother's Day and were very happy with our results. Love that we didn't have to create a promo code and make adjustments when customers forgot to use it - it's all automated and reliable.

Using app

2 months

Total reviews

3

Average rating

5.0

5 / 5 Share

May 16, 2018

Great App! Amazing Support. Would definitely recommend.

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 15, 2018

Great app! Great support! Would recommend it!

Using app

Over 1 year

Total reviews

1

Average rating

5.0