FreshCredit ‑ Store Credit
FreshCredit - Store credit for your Shop, simple and easy
Rating
4.2
feedback
106
chart
#2,863
All reviews
Rating Breakdown
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June 18, 2021
Does not work. My clients credits do not show up as promised with this app. I am cancelling as it is a waste of money
Hi Alisa, We just saw the 1 star review that was left by rustikcreation-store.myshopify.com for Fresh Credit. We would love an opportunity to correct this. As a small business owner you can imagine reviews are very important. I noticed the app was installed on your store in April but I do not have any record of this store reaching out to us and letting us know this app was not working correctly. We would super appreciate it if you'd give us a chance to get the app working for you so we could redeem ourselves! I am more than happy to help and get you up and running! Thanks, Cara
June 16, 2021
The service I received from Cara in resolving my issue was top notch! The support team is fantastic!
June 16, 2021
A great app for tracking Credit Notes and really quick, excellent customer service. Very easy to use. Sadly we couldn't use it as it conflicted with another wholesale app we were using. Gutted.
June 9, 2021
Cara was very helpful in loading customers for me &ensured the rest of the app was loaded correctly
April 19, 2021
App didn't work with my theme and they continued to blame other apps rather than rectifying the error on their end. Don't bother wasting your time with this app.
Thank you for your feedback on our app and your willingness to try Fresh Credit! It is unfortunate and true that this store had another app interfering with our code. Our team actively tried to resolve this issue with the assistance of the merchant. It is unfortunate this could not be solved before the app was uninstalled.
April 14, 2021
Very easy to use application, my advisor Cara is very professional and answers all questions. Fantastic. I recommand
April 9, 2021
We had an issue with the app loading in our custom theme. We hopped on chat and Cara solved the problem instantly. Great app. Great customer service.
March 24, 2021
App was really easy to install and solves an important issue for us. Great customer service. Cara was very prompt in answering my questions and helping with install. Thanks!
March 17, 2021
FreshCredit has been so easy to use! We have implemented it on our wholesale side of our business for all of our retailers. It's an easy few clicks to get a credit out to the stores. Their Customer support is also amazing and friendly. Thank you so much Cara for your attention to detail and for making us feel like you actually care!
March 12, 2021
Cara's customer service is exactly like what others have to say in the reviews. Very thorough, knowledgeable. All my questions were answered
March 9, 2021
Cara with support was amazing to deal with, she had me up & running in a few short minutes !!! Love this app and excited to share it with my customers. its easy to install and use - Thank you Cara for taking the time to help!
March 5, 2021
It does just what you want it to do! I wanted to make some minor styling changes and I needed help importing my customers, and Cara was there in a flash to help me out!
Feb. 16, 2021
NEED SETUP SUPPORT TO EVERY CUSTOMER PLEASE START CHAT OPTION MAY BE ITS HELP INSTANTLY TO CUSTOMER AND MANY CUSTOMER ARE NEW
Jan. 27, 2021
Customer Service was Fantastic: Cara was so helpful from start to finish and fixed my problem quick.
Jan. 13, 2021
Cara did a great job helping us set up the app and walked through the app with us to make it work for our site. Thanks, Cara!
Dec. 30, 2020
It is an excellent application that perfectly loyalty to my clients. Best of all Customer Service!..
Dec. 2, 2020
I have more customers than my subscription allows forcing me to upgrade to a super expensive subscription but I only want to give store credit to less than the allowed customer limit amount in the starter plan. Just because they have a customer account with me doesn't mean I want to offer them credit or that they even shop with me or have placed a single order. Many customers have multiple accounts with multiple emails. I won't be able to use the app due to this.
Our pricing is very clear, and based on the number of total customers a shop has. This is disclosed up front prior to installation. To elaborate, FreshCredit works just like a bank account. Just like a bank account, where you may not have money in your bank account, you still HAVE an account with the bank and all the overhead associated with that account. So even though a customer may not have credit on your store, FreshCredit must still maintain the customers account and be ready to quickly and easily add credit in real time.
Nov. 19, 2020
This app is intuitive and user-friendly. Despite a few hiccups in synchronising customer data when we first started it's coming together really nicely. We have also requested for styling customisation and the team have updated the button styling already. Great work and prompt response!
Nov. 19, 2020
great tech and app support. Glad I talked to Cara and worked with her on my biz solution. Very knowledgeable.
Nov. 12, 2020
This app is honestly a game changer! Does exactly what it says and if there are any difficulties Cara is simply amazing at helping you out. She has responded to all my emails and has even gone out of her way to try and help me with clear cut screen records of my site to show me how to fix any issues.