FreshCredit ‑ Store Credit
FreshCredit - Store credit for your Shop, simple and easy
Rating
4.0
feedback
59
chart
#6,445
All reviews
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Dec. 30, 2020
It is an excellent application that perfectly loyalty to my clients. Best of all Customer Service!..
Dec. 2, 2020
I have more customers than my subscription allows forcing me to upgrade to a super expensive subscription but I only want to give store credit to less than the allowed customer limit amount in the starter plan. Just because they have a customer account with me doesn't mean I want to offer them credit or that they even shop with me or have placed a single order. Many customers have multiple accounts with multiple emails. I won't be able to use the app due to this.
Our pricing is very clear, and based on the number of total customers a shop has. This is disclosed up front prior to installation. To elaborate, FreshCredit works just like a bank account. Just like a bank account, where you may not have money in your bank account, you still HAVE an account with the bank and all the overhead associated with that account. So even though a customer may not have credit on your store, FreshCredit must still maintain the customers account and be ready to quickly and easily add credit in real time.
Nov. 19, 2020
This app is intuitive and user-friendly. Despite a few hiccups in synchronising customer data when we first started it's coming together really nicely. We have also requested for styling customisation and the team have updated the button styling already. Great work and prompt response!
Nov. 19, 2020
great tech and app support. Glad I talked to Cara and worked with her on my biz solution. Very knowledgeable.
Nov. 12, 2020
This app is honestly a game changer! Does exactly what it says and if there are any difficulties Cara is simply amazing at helping you out. She has responded to all my emails and has even gone out of her way to try and help me with clear cut screen records of my site to show me how to fix any issues.
Oct. 14, 2020
I have been using this app for a couple of years now, and for the most part its been good. When I ran into issues the support team was great and helped me get it resolved. However, the thing that keeps me from giving this 5 stars is the fact that this app is missing some key features that would make it a game changer: 1) Automatically notifying customers of updates on their account/credits. Everytime I post credits on customer accounts I have to go in a manual email them to give them an update on their account. (which is a headache when you are dealing with high order volumes) 2) your homepage just shows your customers in alphabetical order. There is no way to delete accounts made in error or customers with multiple accounts, and you have no way to see the current numbers of your store.. like how much outstanding money you have in credits. There are no analytics, no summaries, nothing. Its a great app at the core, but its in need of some updating.
We first want to say Thank You for your honest and transparent review! Secondly, all of these suggestions are valid! The good news is our team will be working on major enhancements for Fresh Credit in early 2021 and many of your suggestions will be included within the 2021 enhancements. Thank you for your feedback and business through out the years!
Sept. 8, 2020
Customer service responds quickly. Unfortunately not compatible with our theme, but they've offered to see if they can expand compatibility. Very cool!
Sept. 8, 2020
Setup took a bit longer than anticipated as we suffer from the tyranny of time-difference (USA/AU). Once the team was able to get in and iron out a couple on minor wrinkles, I now have a fully functioning store credit system that does what it says on the box and is dead easy to use. I foresee this saving me a ton of time in managing returns and refunds, added with the ability to use it as a promotional reward function. They also seem very open to suggestions on customer usability tweaks and improvements, so... top marks Todd and team!
July 3, 2020
Application serves the need for allowing clients to provide store credits to their customer. Great Customer Support as well.
June 30, 2020
系統設計邏輯精良,非常期待使用 但是佈景主題不支援 請求技術人員支援後 七天試用,始終沒有解決 讓人無相信付費後的服務品質 有待加強。 .................................................
June 22, 2020
Although I was unable to ultimately use the app for our site because it interfered with another pricing app we have to use on our site, I have to say that: 1. The Customer Service from this app was amazing in helping us get it installed. 2. The ease of issuing credits to a customer was amazing. It's a simple, straightforward solution to offering credit to your online customers. 3. Even when we realized we couldn't use it, the customer service rep went back in and removed the code they had put in to make it work. I'll definitely remember this app for future websites. Customer Service is A++
May 21, 2020
Quick to respond! Fixed my issue and the app worked as described. The app then picked up all my customers and I was ready to go. They are working on rolling out some new features. So I am hoping that these new features include the ability to account for the credit that is used through reports. Right now it shows up as discount, if your store has other discounts you would not be able to tell them apart. We will be using this FreshCredit as trade we offer customers for trading in inventory. The ability to search a customer by name would be helpful. I look forward to seeing what their new upgrades are! I have a lot of faith in this app particularly based on their great customer service!
March 25, 2020
This app does everything I need to! Not to mention their support response is fast and very helpful.
Feb. 24, 2020
The app has a serious issue which makes using it very difficult and annoying. It refreshes data so quickly that working with the app is almost impossible
Jan. 5, 2020
FreshCredit Team were super accomodating when fixing the app for our theme. It works perfectly on our store now and is super easy to use!
Jan. 5, 2020
We have had FreshCredit on our store for 6 months, the team was quick to respond when it wasn't compatible with our theme. Works beautifully for our customers and has made our lives easier! Thanks Fresh Credit Team !
Nov. 4, 2019
I like everything about this App. I would love to see the option to generate reports about the credit status of my customers.
Sept. 6, 2019
This application is great, simple and effective. The customer service has installed me very quickly and those despite the problem of translation because I am French and my English is bad. I use it for prepaid cards so I can also manage my clients' credits internally
Aug. 1, 2019
This app really does make it easy for small and start business owners to take care of their customers. Transactions are faster and easier for both the business and customers giving us more time to focus on other things to improve our business rather than the problems that this app has already solved for us :) good job!!
June 21, 2019
Big help to be able to issue store credit. Allowing me to keep more dollars in my business. I tried this and a competitor and Todd was willing to help me with some custom coding to get it working on my site. Very helpful. Highly recommended