FreshCredit ‑ Store Credit

Oct. 23, 2020

App works well if your recipients follow directions to use it. I had a couple of custom questions and Cara with the customer service team was wonderful in helping with all of my requests.

Oct. 14, 2020

I have been using this app for a couple of years now, and for the most part its been good. When I ran into issues the support team was great and helped me get it resolved. However, the thing that keeps me from giving this 5 stars is the fact that this app is missing some key features that would make it a game changer: 1) Automatically notifying customers of updates on their account/credits. Everytime I post credits on customer accounts I have to go in a manual email them to give them an update on their account. (which is a headache when you are dealing with high order volumes) 2) your homepage just shows your customers in alphabetical order. There is no way to delete accounts made in error or customers with multiple accounts, and you have no way to see the current numbers of your store.. like how much outstanding money you have in credits. There are no analytics, no summaries, nothing. Its a great app at the core, but its in need of some updating.

Oct. 1, 2020

I have only had the app for a short time but am giving 5 stars for the customer service I received. I worked with Cara and she was quick, helpful, and supportive. She made integrating FreshCredit incredibly easy and made sure everything was good and set up.

Sept. 8, 2020

Customer service responds quickly. Unfortunately not compatible with our theme, but they've offered to see if they can expand compatibility. Very cool!

Sept. 8, 2020

Setup took a bit longer than anticipated as we suffer from the tyranny of time-difference (USA/AU). Once the team was able to get in and iron out a couple on minor wrinkles, I now have a fully functioning store credit system that does what it says on the box and is dead easy to use. I foresee this saving me a ton of time in managing returns and refunds, added with the ability to use it as a promotional reward function. They also seem very open to suggestions on customer usability tweaks and improvements, so... top marks Todd and team!

Aug. 28, 2020

We started using this app today, and we are already getting the results that we needed by establishing credit lines to our clients that require the additional service. Thank you Cara for helping us getting this amazing app up and running!! Cheers!

Aug. 11, 2020

I emailed support and received fast assistance and very nice customer service! The resolution took roughly 24 hours.

July 3, 2020

Application serves the need for allowing clients to provide store credits to their customer. Great Customer Support as well.

June 30, 2020

系統設計邏輯精良,非常期待使用 但是佈景主題不支援 請求技術人員支援後 七天試用,始終沒有解決 讓人無相信付費後的服務品質 有待加強。 .................................................

June 22, 2020

Although I was unable to ultimately use the app for our site because it interfered with another pricing app we have to use on our site, I have to say that: 1. The Customer Service from this app was amazing in helping us get it installed. 2. The ease of issuing credits to a customer was amazing. It's a simple, straightforward solution to offering credit to your online customers. 3. Even when we realized we couldn't use it, the customer service rep went back in and removed the code they had put in to make it work. I'll definitely remember this app for future websites. Customer Service is A++

June 18, 2020

Great app and great timely support! Todd and the team has been awesome to work with and this app met our needs exactly.

June 8, 2020

How long does it take to pull the clients info I have 8 customers and it has been going for 30 mins does fresh Credit automatically make a wallet for every client

May 21, 2020

Quick to respond! Fixed my issue and the app worked as described. The app then picked up all my customers and I was ready to go. They are working on rolling out some new features. So I am hoping that these new features include the ability to account for the credit that is used through reports. Right now it shows up as discount, if your store has other discounts you would not be able to tell them apart. We will be using this FreshCredit as trade we offer customers for trading in inventory. The ability to search a customer by name would be helpful. I look forward to seeing what their new upgrades are! I have a lot of faith in this app particularly based on their great customer service!

April 27, 2020

Our contact database needed to be updated, I reached out for support, they replied right away and fixed the issue. Great service and very friendly.

March 25, 2020

This app does everything I need to! Not to mention their support response is fast and very helpful.

Feb. 24, 2020

The app has a serious issue which makes using it very difficult and annoying. It refreshes data so quickly that working with the app is almost impossible

Feb. 10, 2020

Very helpful team and a very useful app. Thanks Fresh Credit for the amazing solution to a common problem. Highly recommended.

Jan. 5, 2020

FreshCredit Team were super accomodating when fixing the app for our theme. It works perfectly on our store now and is super easy to use!

Jan. 5, 2020

We have had FreshCredit on our store for 6 months, the team was quick to respond when it wasn't compatible with our theme. Works beautifully for our customers and has made our lives easier! Thanks Fresh Credit Team !

Dec. 18, 2019

Horrible customer service, the app did not work, I have reached out 4 times in the past two days and have not been responded to