Gameball: AI Loyalty & Games
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I had a great experience with Dania. She was very helpful and provided excellent customer service.
Hey Leonardo Providing excellent customer service is a top priority for us, and it's wonderful to know that the team was able to assist you effectively. Keep reaching out whenever you need!
Feedback: The support was very good. Although my problem wasn't resolved immediately, they assured me that this feature will be added in the future. I hope they can implement it as soon as possible for all merchants with physical shops using Shopify POS like us. Request: I have a physical shop using Shopify POS. Often, clients who visit our physical shop do not have an account in our Shopify system, but we can create one for them without any issues. However, my question is: How can I identify clients when they make purchases at our physical shop? Currently, asking for their email address, name, or address every time they make a purchase is impractical abd some client does not want to give their infomation in the public area. Is there a way to identify clients using a loyalty card with a barcode (could be physical card or digital card )? By using this method, when someone comes to buy products in our physical shop, I would only need them to show their card with a barcode. I could then scan this barcode with our scanner, and all their purchases would be directly added to their account, accumulating points. I’m unsure if you’ve experienced this, but stores like H&M, Zara,... or any supermarket often ask if you want to create an account. They then provide you with a membership card with a barcode. Every time you make a purchase, you can simply scan the card, and all your purchases and points are added to your account.
Thank you for taking the time to write your feedback. We find your input extremely valuable and will definitely keep it in mind. Hopefully, one day we can create a POS card experience. Until then, we hope to stay up to your expectations and support you endlessly!
kind and professional
Hey Stefano It's your kindness for placing this review :) Much appreciated
i am in the early stages of development but this app seems to be great and easy to use so far, with fantastic customer service support!
We hope it stays up to your expectations! Thank you for sharing a comment that will help us work more towards maintaining our service.
Love the app and the customer service is very helpfull. Thank you Dania.
Your review means a lot, Caroliene. We hope you always enjoy it!
Great customer service
Thank you, Maxime! We hope we're able to help at all times.
Thanks for your review :)
So far it's been a very easy to use and great way to gamify our buyers' experience in the store
Hey Ana We're so glad and will always be working towards making your experience even easier!
So far so good. Help from Dania has been great and informative.
Hey Mike, Thank you for taking the time to leave this review! We hope it only gets better from here ;)
Nothing but praises, the Gameball team has been amazing to help us get going and are very good listeners as to what we would like to see differently in the app for our customer facing interactions. This is honestly a gem app, I can't believe I just found out about them. Best loyalty program management app out there.
Hey Simon We're so glad to hear! Actually, chapeaux to your beautiful store and how you've matched your Gameball widget perfectly :) We hope you continue to find what you need in your loyalty program and are excited for this to be a long-term partnership.
simple, effficace
Bonjour Moussa Merci pour votre avis!
The best app when it comes to Loyalty & Rewards. I tested Gameball vs other rewards apps such as Smile.io and it's significantly better. Truly a fresh approach to rewards and amazing customer service.
Valmir, Your feedback means a lot! Thanks for keeping in touch with us. You're doing amazing.
I am very pleased with the friendly customer service. The application is amazing, it has a lot of functions that work great. Many thanks for your help: Dania
Hi Biuro We appreciate your kind words. We're certain that you'll see some nice engagement levels soon and keep adding more and more features. Best of luck!
The trial period has been very good! & the support team has been helpful in resolving an issue for me
Hey Andre Thank you for your review! We hope to never disappoint ;)
love the easyness of set up for this app
We're so happy to hear since this is our main priority. Thanks for taking the time to drop this :)
I was looking for Loyalty programs and Gameball was just what we are looking for. They where very helpfull and respond quickly.
Hi Iris Your review energizes us to keep delivering better. Thanks a bunch!
Gameball was easy to set up, and has worked well for our customers! Any issues we've had have only been with a few loading areas in the admin, and support was efficient, responsive, friendly, and helpful. I'm glad we chose Gameball and we definitely plan to stick with them long-term! Highly recommended.
Hi Wes You've made our day! We're overjoyed that you're finding value in our app. Thanks a million for your support.
Nice app and Dania from CC is one of the best, really appreciate her help! After a long search finaly we've found it one of the best tool that we've looked for to help us to increase LTV of our customers and increase the revenue without spending a lot on CAC! Thank you!
Hi Valentin Your review warms our hearts. Knowing that you're having a great experience with our app means everything to us. Thank you for being an awesome part of our community!
Did a comparison of almost all available loyalty programme apps on Shopify and found this to have the most functions if one is on the Pro plan. Subscription fees are steep but well, there isn't anything else better. ;-) Customer support is brilliant. Quick and solution-oriented. Thanks!!
Hi Jacqueline, Thank you so much for your thoughtful feedback! we love that you loved our app and found what you are looking for and your recognition of our customer support team's quick and solution-oriented approach truly means a lot to us. If you ever have more insights to share or if there's anything we can do to enhance your experience further, feel free to reach out. We're here to support you every step of the way!
Lauren has been fabulous in answering all of my questions and really helping me understand the app and what will work best for my business. The app is very easy to get started with and there is definitely opportunity to increase sales with my customers as they start using the loyalty program more and more.
Thank you for your kind words, Lisa! 💫 You have one of our champions here at Gameball Lauren and I am glad she has been a valuable resource for you in navigating the app and tailoring it to your business needs. We're excited about the increased sales as your customers engage more with the loyalty program 🚀
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