Gameball: AI Loyalty & Games

Great support, lot of features

I had a great experience with Dania. She was very helpful and provided excellent customer service.

Feedback: The support was very good. Although my problem wasn't resolved immediately, they assured me that this feature will be added in the future. I hope they can implement it as soon as possible for all merchants with physical shops using Shopify POS like us. Request: I have a physical shop using Shopify POS. Often, clients who visit our physical shop do not have an account in our Shopify system, but we can create one for them without any issues. However, my question is: How can I identify clients when they make purchases at our physical shop? Currently, asking for their email address, name, or address every time they make a purchase is impractical abd some client does not want to give their infomation in the public area. Is there a way to identify clients using a loyalty card with a barcode (could be physical card or digital card )? By using this method, when someone comes to buy products in our physical shop, I would only need them to show their card with a barcode. I could then scan this barcode with our scanner, and all their purchases would be directly added to their account, accumulating points. I’m unsure if you’ve experienced this, but stores like H&M, Zara,... or any supermarket often ask if you want to create an account. They then provide you with a membership card with a barcode. Every time you make a purchase, you can simply scan the card, and all your purchases and points are added to your account.

kind and professional

i am in the early stages of development but this app seems to be great and easy to use so far, with fantastic customer service support!

Je suis très satisfait du service après-vente, qui est très réactif et répond très rapidement à toutes mes questions ou problèmes rencontrés. Je recommande également cette application, qui est très facile à prendre en main et dispose surtout d'un programme de fidélité intéressant pour mes clients. La seule chose que je trouve dommage est l'absence d'un forfait incluant au moins l'option d'expiration des points et des récompenses, ce qui me semble essentiel sans pour autant devoir passer à un forfait Pro qui ne me conviendrait pas forcément c'est pour cela que j'ai mis 4 étoile. Sinon, à part cela, rien à redire, tout est parfait. Merci à Dania, qui est très à l'écoute.

Love the app and the customer service is very helpfull. Thank you Dania.

Great customer service

So far it's been a very easy to use and great way to gamify our buyers' experience in the store

So far so good. Help from Dania has been great and informative.

Nothing but praises, the Gameball team has been amazing to help us get going and are very good listeners as to what we would like to see differently in the app for our customer facing interactions. This is honestly a gem app, I can't believe I just found out about them. Best loyalty program management app out there.

Simply love gameball. It's a fantastic way to engage customers and drive enormous return value - and the support team are absolutely awesome ! (Shout out to Diana!)

The best app when it comes to Loyalty & Rewards. I tested Gameball vs other rewards apps such as Smile.io and it's significantly better. Truly a fresh approach to rewards and amazing customer service.

I am very pleased with the friendly customer service. The application is amazing, it has a lot of functions that work great. Many thanks for your help: Dania

The trial period has been very good! & the support team has been helpful in resolving an issue for me

We are switching over after seeing how much better Gameball is compared to a couple of the other apps we first used (Glow and Smile.io). The ability to do a dynamic code on the fly is a huge plus over those two apps meaning staff at the point of sale, and customers on the website, can generate a discount code using a sliding scale instead of a fixed amount preset by the store. You can still have preset amounts of course. The built in search feature seems more powerful than Glow's which has one of the worst search box query systems I've run across (it's extremely picky about formatting or and won't return results unless you spell things exactly correct for example). There appear to be more features than the others, though I haven't dove into those just yet. But I'm already impressed enough to convert us over to a full paid plan shortly. Exporting and importing customer accounts was a breeze.

love the easyness of set up for this app

I was looking for Loyalty programs and Gameball was just what we are looking for. They where very helpfull and respond quickly.

Gameball was easy to set up, and has worked well for our customers! Any issues we've had have only been with a few loading areas in the admin, and support was efficient, responsive, friendly, and helpful. I'm glad we chose Gameball and we definitely plan to stick with them long-term! Highly recommended.