Consentmo GDPR Compliance
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Suite à un changement de boutique j'étais perdue dans la reconfiguration des parametrages et Zeus a pris en main la situation et a réglée mes soucis en prenant la main directement avec le support technique. Je te à souligner la réactivité et l'efficacité de votre support technique qui répond professionnellement en règlant les soucis directement! Je vous remercie encore de votre professionnalisme
A very robust and comprehensive solution for privacy compliance. (thanks to John @ support!)
Thank you! A robust, comprehensive solution for privacy compliance - backed by John and the team - is exactly what Consentmo aims to be. So glad it's working for you!
Simple app, easy to work with, and their team is AMAZING. Compliance is tough and an evolving space, and while the default setup has some limitations, their support team were always on hand to help us make modifications to match our legal team's stringent recommendations. Joseph from their customer support team in particular has been a rockstar and gone above and beyond what can reasonably be expected from a chat agent to make the changes we needed. We also were able to work directly with their lead developer and founder to make the unique modifications we needed. Highly recommend!
Thank you for this fantastic review! Joseph and our team love going above and beyond. Compliance is an evolving space, and matching your legal team's stringent recommendations for GDPR, CCPA and Consent Mode v2 is exactly what we're here for. So glad our developer and founder could deliver your custom modifications. Highly appreciate it
☆☆☆☆ We had been using Consentmo GDPR Compliance for more than a year without any major issues. However, after updating our Shopify theme, the app completely disrupted our Google tracking setup. Since then, our Google Tag Manager, Google Consent Mode, Google Ads conversion tracking, and analytics have all been in disarray. We have spent days trying to identify the problem, following the documentation, reinstalling integrations, and checking every possible setting, but our tracking is still not working correctly. What is particularly frustrating is that a theme update should not leave customers in a situation where they have to spend countless hours trying to restore a working tracking setup. The support documentation has not helped us resolve the issue, and the troubleshooting process has been extremely time-consuming. Unfortunately, our experience has been very disappointing. An app that is responsible for GDPR compliance and consent management should make tracking more reliable, not leave customers wondering whether any of their analytics or advertising data can still be trusted.
Hi Rene, Elena here again. I’m truly sorry to see that your overall experience with the app was as described in your review. After more than a year of smooth use, I completely understand how frustrating it must be to suddenly run into tracking issues, especially with something as critical as your analytics and advertising data! I’d like to add some context on what likely happened. When a new theme is published, Shopify usually deactivates app embeds and doesn’t carry app settings over - this affects all apps, not just Consentmo. Shopify’s Help Center states it directly: “if you... later change your published theme, then you’ll need to re-activate those apps in your new theme as they won’t be active by default.” (reference: https://help.shopify.com/en/manual/online-store/themes/customizing-themes/apps ) On top of that, themes differ technically (older Liquid-based vs. newer JSON/Online Store 2.0 themes), so a tracking setup that worked perfectly on one theme often needs to be re-enabled and re-tested on the new one. That said, unfortunately Shopify doesn't allow us to reapply the existing settings and the merchant has to follow this (ref the guide above). Still I understand we could have responded faster and more attentively, and this is something I've addressed with the support team member as well. As we discussed yesterday, I believe that we’ve already fixed this for you. For any future instances, our team would be glad to go through your GTM and Consent Mode setup with you end to end and get everything verified. Thank you for being our customer and we are looking forward to working with you for many more years!
Zeus was fast and very helpful :-)
Thank you! Zeus is fast and always happy to help with your compliance and cookie consent. So glad he could assist! :-)
Fairly straightforward setting up, but great support to make sure we had it done correctly!
Thank you! Straightforward setup plus support to make sure your GDPR compliance and cookie consent are done correctly is exactly the experience we aim for.
Consentmo has been fantastic for managing the complexity of privacy banners and requests. The setup is intuitive and continually supported with updates. I don't know how we would have kept up without this system. Also thank you to John for helping us through a number of setup issues!
Thank you! We're glad Consentmo makes managing privacy banners, cookie consent and DSAR requests intuitive - and that John could help through your setup. Continual updates to keep you compliant across regions are our promise!
"Consentmo is a fantastic app with even better customer service! We had very specific technical constraints for our store in Quebec to comply with Law 25 (requiring a strict basic consent mode). John S. provided outstanding support, took the time to understand our custom GTM setup, and helped us confidently finalize our configuration. Highly recommended!"
Quick and efficient. Some of the best service I've had from an app provider
Thank you! Quick, efficient support for your compliance and cookie consent - best-in-class among app providers - is exactly what we strive for.
They are very helpful. We had a problem with cookies and in few minutes we were able to solve it. The app is really easy to use.
Best app to stay protected in terms of Compliance! Also, Mihail is a great guy and super friendly! Recommended!!
Thank you! Keeping you protected and fully compliant is exactly what Consentmo is built for - and Mihail loves being part of that. Highly appreciate the recommendation!
Understood my problem immediately & fixed it in a minute. Kudos John.
Thank you! Kudos passed to John. So glad he understood and fixed your compliance issue in a minute. That's the goal every time!
Responses were quick and the team was really helpful in getting us set up.
Thank you! Quick responses and a helpful team to get your GDPR compliance and cookie consent set up is exactly what we aim for.
Super Support. Zeus hat mir schnell und kompetent geholfen.
This app is extremely user-friendly and easy to set up and maintain.
Thank you! We work hard to keep GDPR compliance and cookie consent user-friendly and easy to set up and maintain. So glad it shows!
Excellent customer service. Helped enormously with the new EU compliance rules. Zeus was knowledgeable and made the whole change really easy. Thank you.
Thank you! Zeus is knowledgeable indeed. So glad he made adapting to the new EU compliance rules - including the EU Withdrawal (2023/2673) requirement - easy and stress-free. Ask for Zeus anytime!
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