Consentmo GDPR Compliance

Hi Rene, Elena here again. I’m truly sorry to see that your overall experience with the app was as described in your review. After more than a year of smooth use, I completely understand how frustrating it must be to suddenly run into tracking issues, especially with something as critical as your analytics and advertising data! I’d like to add some context on what likely happened. When a new theme is published, Shopify usually deactivates app embeds and doesn’t carry app settings over - this affects all apps, not just Consentmo. Shopify’s Help Center states it directly: “if you... later change your published theme, then you’ll need to re-activate those apps in your new theme as they won’t be active by default.” (reference: https://help.shopify.com/en/manual/online-store/themes/customizing-themes/apps ) On top of that, themes differ technically (older Liquid-based vs. newer JSON/Online Store 2.0 themes), so a tracking setup that worked perfectly on one theme often needs to be re-enabled and re-tested on the new one. That said, unfortunately Shopify doesn't allow us to reapply the existing settings and the merchant has to follow this (ref the guide above). Still I understand we could have responded faster and more attentively, and this is something I've addressed with the support team member as well. As we discussed yesterday, I believe that we’ve already fixed this for you. For any future instances, our team would be glad to go through your GTM and Consent Mode setup with you end to end and get everything verified. Thank you for being our customer and we are looking forward to working with you for many more years!

Thanks for sharing your experience - we’re really sorry to hear how disruptive this was for your store. Just to clarify a few important points: Hebrew is supported as a banner language, and our app doesn’t leave any scripts or leftover code once it’s uninstalled. We also checked from our side and confirmed nothing from Consentmo is currently loading on your store. Pixel tracking on Shopify depends on user consent. If a consent banner isn’t active after removing an app, tracking can remain blocked - which may explain the drop you saw. We’ve already been in touch via support and would still really like to review this together, understand exactly what happened in your setup, and help get things back on track. We’ve also offered free time on our Plus plan and hands-on help if you’re open to it. Please reach out to us again - we’re here to help and happy to investigate this further. :)

Hi there, thank you for your feedback. We’re truly sorry to hear that you felt misled. Just to clarify for anyone reading - Consentmo does include a Free plan, which is clearly described in both the app listing and inside the app settings. It’s designed for stores with up to 10,000 banner impressions per month. It looks like we didn’t receive a message from you before the uninstall, or we would have been happy to explain how the usage tiers work and help find the best plan for your needs. If you’d consider giving us another try, we’d be glad to offer guidance on the right setup and even assist with the full configuration. Just reach out - we’re here to help! 🙌

Hallo und danke für Ihr Feedback. Wir haben eine weitere Überprüfung durchgeführt und festgestellt, dass Sie unsere App nur für die EU aktiviert haben. Das bedeutet, dass Ihr Kontingent unabhängig vom Traffic aus den USA nicht davon betroffen ist. Unsere App hat keinen Einfluss auf den Traffic im Store, wir berechnen lediglich die App-Impressionen. Sie können Ihren Traffic mit einem Analysetool wie Google Analytics weiter überprüfen und mehr über die Quelle des Traffics herausfinden. Unsere App ist eine „Build For Shopify“-App und wird mit den strengen Anforderungen von Shopify kompiliert. Ihre Funktionen sind alle auf Compliance ausgerichtet und haben keinen Einfluss auf den eingehenden Traffic. Wenn Sie der App eine zweite Chance geben möchten, prüfen wir gerne, was dort der Fall ist. 🙂 [English translation] Hello there and thanks for your feedback. We made a further check and noticed that you did enable our app only for EU, which means no matter what US traffic you had, this would not affect your quota. Our app does not impact the traffic in the store, we are simply calculating the app impressions. You can further check your traffic with an analytics tool such as Google Analytics, and check more on what is the source of the traffic. Our app is a Build For Shopify one, and compiles with strict requirements from Shopify, its functionalities are all related to compliance and there is no impact on the incoming traffic. If you are willing to give the app a second try, we will be more than happy to check what is the case there. 🙂

Thank you for reaching out to us. We apologize for any inconvenience you’ve experienced. Our records indicate that John from our support team responded to your inquiry on May 3rd. You can find his response here: https://monosnap.com/file/EcLrCzCdlp3xevcwCRV00dnET0JPqu Please note that over the recent weekend, our staffing was limited due to the Orthodox Easter bank holiday in our country. We also attempted to contact you via email at [email protected]. We appreciate your understanding and patience. Please check our messages and get back to us. We eagerly await the opportunity to address your concerns and provide you with the assistance you need. :)

Bonjour, pouvez-vous nous faire savoir si vous rencontrez un problème avec l'application ou avec notre support? Nous aimerions vraiment vous aider avec la configuration et votre expérience globale. Veuillez nous contacter par chat ou par e-mail à [email protected] afin que nous puissions vous aider. :)

Hello there, can you please share more details on your experience with our app, so we could be able to assist you properly in making your experience better? 🙂 Looking forward to your input.

Hello there, As we mentioned in the reply to your query, all the reports your team has communicated from the 10th of July onwards were not received on our support system. We only received this information today when you forwarded it to our email [email protected]. We have already replied to your queries and suggested a solution for one of the reports and asked for permission to check the second one. We look forward to your reply in our support channel at [email protected] :)

Hello there, we checked our records and you were lastly running our Standard plan which is for $5.99 a month and it covers up to 30 000 page views also a month. I will provide a short explanation on how and why we are counting the views and not the visitors: The page views/visits are counted each time a customer opens a page in your store. For example, if a customer first navigates to the Home page and after this to a Product page, the page visits will be increased by 2, since the app is loaded on both of those pages. The reason for this is because the app is loaded on every page, in order to maintain the same blocking of the cookies on each page (as per the customer's choice - they have either accepted or blocked the cookies). This is what makes the website compliant with the user's choice. You can also check the following FAQ question for additional information - https://gdpr.apps.isenselabs.com/pages/faq?id=45 and https://gdpr.apps.isenselabs.com/pages/faq?id=81 Having said that, cheaper apps that claim to be GDPR compliant, usually don't maintain such blocking and coverage of the law. If you think there is a better solution for your business case we would understand. If you want to set our app again we will be able to help with that as well. :)