Gelato: Print on Demand
Print on demand
Rating
4.8
feedback
593
chart
#684
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
8%
-
Less than a day
12%
-
Less than a month
28%
-
Less than a year
41%
-
More than a year
7%
Reviews Summary
The reviews for the Gelato Shopify App are overwhelmingly positive, with users praising its ease of use, quality products, and seamless integration with Shopify. Many users appreciate the variety of options for personalization and the helpful resources provided by the app. However, there are a few users who have faced challenges with order processing and approval delays for certain features like tax certificates. Overall, Gelato is highly recommended for its user-friendly interface and high-quality print-on-demand services.
Highlights
Review RSS Feed
All reviews
Nov. 9, 2025
Hi there, Thank you for the 5 stars. Let us know in case you have any questions or concerns. Best regards, Andrzej Gelato Support Team
Nov. 8, 2025
smooth interface everything straight forward and the best feature for me is that i can setup multi variants on 1 product, was a game changer for me
Hi there, Thank you for your 5 star review - we're happy to see that everything works well for you and especially that you appreciate the multi-category feature. Feel free to reach out if you have any questions. Best regards, Andrzej Gelato Support Team
Nov. 7, 2025
easy
Hi, Thank you for your kind review. If there's anything we can do to improve your experience to 5 stars, please feel free to reach out to us at apifeedback@gelato.com Best regards, Andrzej Gelato Support Team
Nov. 7, 2025
WARNING! Gelato intentionally does not remove out of stock inventory, knowingly overselling products at the user's expense. This tactic is straightforward to maintain high sales, while the user must handle customers who cannot receive their orders. Additionally, they do not refund out-of-stock items, forcing the user to deal with customers and absorb the costs. This has been a known issue for years, and customer support claims they are working on it; however, they often avoid providing further details and attempt to close the chat. Horrible customer service. They respond more quickly to reviews here than they do in their customer service ecosystem. The chat function keeps you in a useless AI support loop, making it difficult to contact a live agent.
Hello, We’re very sorry to hear about your experience and for the frustration caused while trying to reach our support team. This is not the level of service we strive to provide. Your feedback is valuable and has been shared internally to help us improve both communication and stock visibility. We have reached out to you directly by email to review your case in detail and offer support. Kind regards, Michal Gelato Support Team
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