Gelato: Print on Demand
Print on demand
Rating
4.8
feedback
1,148
chart
#444
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
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Reviews Summary
The reviews for this Shopify App are overwhelmingly positive, with users praising its user-friendly interface, ease of use, and seamless integration with Shopify. Many users appreciate the variety of products available and the convenience of creating personalized items. Customer service is highlighted as excellent, with fast responses and helpful support. However, there are a few negative reviews mentioning issues with charges for design tools and stock availability. Overall, the app seems to be highly recommended for both beginners and experienced users, offering a smooth experience for setting up online stores and creating custom products.
Highlights
Rating Breakdown
All reviews
Dec. 22, 2024
Terrible unacceptable absolute no-go experiences with Gelato, continued!! Gelato platform / system is full of bugs, nothing works properly, constant hazzles, loss of effort+time! Processes not well thought out, misleading claims Dev team does NOT understand how to properly implement features, NO clue how to nail safe test before release CS (Customer Support) most of times NOT aware of all those bugs their platform has! CS AND Gelato itself committed to ABSOLUTE NO-GOs, lying & cheating, sadly => We switched to a competitor: Smooth, efficient + bug-free service Lying about Printing Locations = ABSOLUTE NO-GO!! Gelato claims to print everything in CH, but turned out only posters but NOT T-Shirts/Hoodie etc. CS even asked "how did you find out" !! Confirming that company obviously cheats, trying to hide what they're lying about "Product Expansion": Made to gain time, but requires learning curve, final products contain bugs, actually you loose time! Instead Gelatos ad claim "scale business", you ruin it with lost repeated efforts, time+money gone! API: Functional parts shown online unfinished, NOT WORKING, before CS told us to use it, we run into various bugs , 1st confirmed by 2 separate "junior consultants" Then "senior implementation manager" gets into the conversation , suddenly claims "No, there is no bug, we the merchant using their API must apparently NOT follow the API description correctly, NOT understanding the semantics of an API, the failure is on us" !!!! This let us literally freak out: Change in policy how to communicate with merchants? Blaming on the customer their own bugs/failures? Senior manager finally admitted ONLY IN CALL that this part of the API is actually not working !! But only in a call, not admitted in a mail knowing THIS COULD BE LEGALLY HOLDING. => Absolute NO-GO! Suddenly accusing the customer is doing wrong whereas Gelato confirmed the bug before is NOT AT ALL how to interact. You do NOT accuse your customers for doing wrong in order to avoid having to admit your own bug which has been admitted twice before by your colleagues !! => Finally we asked Gelato CS why lying online and not taking this part of the API doku down as it's highly misleading (aka cheating) that this shall work to other merchants as well = no reply !! "New Personalization Studio": "Seamless integration" incredibly slow, "DOES TAKE AGES TO LOAD", from 3 to 30 seconds Gelatos asks money for that!!! Appears to any end customer page is NOT Renders any product you place on your shop USELESS! DO NOT USE GELATO! Summary of hazzle and shame: NOT ANY TRUST ON GELATO AS A WHOLE COMPANY! Constant hazzles-lies-cheating-bugs, loss of effort+time+money! Gelato company has the guts to put parts of an API online CLAIMING A FUNCIONALITY while ACTUALLY CHEATING on that, willingly having to know API DOES NOT WORK!! ABSOLUTE NO-GO !! Gelato company has the guts TO ACCUSE ITS OWN CUSTOMERs that they may not understand the technique, whereas it has been confirmed before that the API HAS BUGS, API DOES NOT WORK!! THREATENING THE CUSTOMER TO AVOID ADMITTING OWN FAILURES is NOT how to behave as a company!! ABSOLUTE NO-GO !! We lost time again and get annoyed with the Gelato system = not intuitive, not straigt-forward, FULL OF BUGS !! IMPOSSIBLE TO TRUST GELATO in its total! Cause they work on fancy videos, fancy claims, fancy ads "scale your business" whereas upper management at CEO&CTO level should know HUGE PROBLEMS WITH SYSTEM, TONS OF PLATFORM BUGS, partially wrong NON-INTUITIVE manner of processes, ALL A HAZZLE. Just use any other POD provider than Gelato: Stay safe and healthy out there!
Dec. 22, 2024
Ottima app, facile comprensione e utilizzo
Ciao, Grazie per la tua recensione! Siamo lieti che tu trovi l'app intuitiva e facile da usare. Se c'è qualcosa che possiamo fare per migliorare ulteriormente la tua esperienza, non esitare a contattarci! Cordiali saluti, Bart Gelato Support Team
Dec. 21, 2024
Hello, Thank you for your review! We’re glad you’re finding Gelato helpful and look forward to supporting your continued success. If there’s anything we can do to enhance your experience, feel free to let us know! Best regards, Bart Gelato Support Team
Dec. 20, 2024
Overall, very powerful and mostly user-friendly. I hit snags along the way to be sure, but it's simply amazing how easy it is to use compared to doing this all on my own. Great work. 4 out of 5 because there is always room to improve!
Hi there, Thank you for your thoughtful feedback! We're glad to hear you're enjoying the ease of using Gelato. If you have specific suggestions for improvements, we’d love to hear them—feel free to reach out to us at [email protected]. We're always working to make your experience even better! Best regards, Bart Gelato Support Team
Dec. 20, 2024
Gelato's prices and platform seem nice enough and they came highly recommended to me. Prices are fine but their customer service seems a miss and fulfillment/delivery times are way off and inconsistent (1 order took almost 4 weeks from order to delivery). I had them on my store, a long order fulfillment and poor customer service resulted in my removing them from my store. I cannot recommend them. I set up a number of design templates, placed a sample order, and added the products to my store. Initially the sample order was broken up into multiple fulfillment locations and charged for each location, from that their initial discount was messed up and they charged about 15% more. They were quick to correct this issue and refunded the difference. Then fulfilment location 1 got their items to me quickly, location 2 took almost 4 weeks to deliver to me (2 weeks to print and almost 2 weeks in shipping time); estimated delivery time was 5-18 days. There was also an order placed through my store, same 5-18 day delivery time estimate, and it took 16 days to be delivered. The customer service blew me off, refused to acknowledge the slow fulfillment time from their fulfillment company, and just kept telling me to message them back in a few days if it didn't arrive (each time pushing further and further back).
Hi, Thank you for taking the time to share your feedback. We deeply regret the issues you experienced with fulfillment and customer service, and we sincerely apologize for falling short of your expectations. We have reached out to you via email to address your concerns and provide a resolution. Your feedback is incredibly important to us, and we are actively working to improve our processes to ensure more consistent fulfillment times and better communication. Thank you for bringing this to our attention. We are committed to learning from this experience and making the necessary improvements to better serve you and our other customers in the future. Best regards, Michal Gelato Support Team
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