Gelato: Print on Demand
Print on demand
Rating
4.8
feedback
1,089
chart
#446
All reviews
Rating Breakdown
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April 11, 2024
Nicer interface than printify with better options for print location and control. Mockups would be nice to allow import of pre made mockups from files existing. good layouht for adding importing products, although it would be nice to pick more tan one at a time
Hello, We appreciate your detailed feedback. Your insights into our interface and mockup options are valuable to us as we continuously enhance our platform. Have you explored our Mockup Studio feature? It enables you to import your own mockups from existing files. If you have further feedback or specific ideas, feel free to reach out directly. Our aim is to ensure your Gelato experience is seamless and enjoyable, Bart Gelato Support Team
March 16, 2024
perfect right now
Hi, Thanks for your review! If there is anything we can do to make your experience even better and worthy of 5 stars, please feel free to write to us at [email protected]. Our Customer Support team is also available 24/7 via live chat or email, if you have any questions. Thank you for choosing Gelato, Bart Gelato Support Team
March 11, 2024
Very good experience so far.
Hi, Thank you for taking the time to write the review. If there is anything we can do to make your experience even better and worthy of 5 stars, please feel free to write to us at [email protected]. Our Customer Support team is also available 24/7 via live chat or email, if you have any questions. Thank you for choosing Gelato! Best regards, Michal Gelato Support Team
March 3, 2024
Finding the limitations of sizing designs is not very competitive to other sources. The 150 DPI is making the design to small. The DTG is falling short of the expected color.
Hi, Thank you for sharing your feedback regarding our Shopify app. We appreciate your input regarding sizing limitations and understand your concerns about the 150 DPI and color expectations with DTG. We apologize for any inconvenience you've experienced. Our team is continuously working to enhance our services, and your insights are valuable in this process. If you have specific details or examples to share, we would love the opportunity to investigate further and address any issues. We've reached you directly via e-mail to assist you further. Best regards, Michal Gelato Support Team
March 3, 2024
asdafad
Hi, Thank you for taking the time to write the review. If there is anything we can do to make your experience even better and worthy of 5 stars, please feel free to write to us at [email protected]. Our Customer Support team is also available 24/7 via live chat or email, if you have any questions. Thank you for choosing Gelato! Best regards, Michal Gelato Support Team
March 1, 2024
Great experience with a few minor mishaps. The very first sample I ordered was amazing quality, but I have not gotten that same garment type since, despite using the same exact template (I only changed the logo/branding). Still- the print & embroidery quality is top notch. I also ordered a non-zip hoodie sample, but was sent a zip instead, which they quickly resent. I mention this because I fear it may happen with my customers once we launch - so it's something to keep in mind. Thankfully its a very seamless resolution process. Overall, this is one of the better print on demand companies I've used from a print quality perspective
Hi there, We are happy to know that you are delighted with our print quality. We are committed to making the experience as smooth as possible and are continuously working to improve the consistency and operations. If there is anything we can do to make your experience even better and worthy of 5 stars, please feel free to write to us at [email protected]. Our Customer Support team is also available 24/7 via live chat or email, if you have any questions. Thank you for choosing Gelato! Kind regards, Kyle
Feb. 27, 2024
Hello, Thank you for the review! Our Team is available 24/7 if you even need assistance. Best regards, Bart Gelato Support Team
Dec. 31, 2023
Hello, Thank you for the review! Our Team is available 24/7 if you even need assistance. If there is anything else you would like to share with us, please let us know at [email protected]. We aim to make your experience with Gelato 5-star. Best regards, Michal Gelato Support Team
Dec. 18, 2023
Super intuitiva. Gracias por crear una plataforma tan increíble.
Nos alegra saber que encuentras la plataforma super intuitiva! Estamos comprometidos en hacer que la experiencia sea lo más fácil y eficiente posible. Si tienes alguna pregunta o necesitas ayuda en el futuro, no dudes en ponerte en contacto. Además, si hay algo que podamos hacer para que tu experiencia sea aún mejor y merezca 5 estrellas, no dudes en escribirnos a [email protected]. ¡Gracias por elegir Gelato!
Nov. 21, 2023
Would be nice if the language didn't change based on the windows system u are using... fix it please. ty come again
Hello, We appreciate your feedback. Language consistency is important, and we apologize for any inconvenience caused by the language change based on the Windows system. Our team is continuously working on improving the user experience, and we'll certainly consider this input for future updates. If you have any specific suggestions or if there's anything else you'd like to share, please feel free to let us know. Thank you for bringing this to our attention, and we're here to assist you with any other concerns you may have, Bartosz Gelato Support Team
Nov. 11, 2023
My experience so far with Gelato is good for a beginner. The platform has been an eye-opener, but the store is still in the building state, therefore, I can not comment much on customer service issues. I would like to know how to order samples at a discount rate so as to see what my physical products look like.
Hello, Thank you for sharing your positive experience with Gelato! We're delighted to hear that the platform has been an eye-opener for you as a beginner. As you continue to build your store, we appreciate your understanding that customer service experiences are yet to be fully explored. Regarding ordering samples, we currently offer the ability to order them directly through our platform. Unfortunately, we don't have a specific discount rate for samples at the moment. However, we believe in the quality of our products, and ordering samples will give you a firsthand look at the excellent printing and material standards we maintain. If you have any further questions or need assistance as you progress with your store, feel free to reach out. We're here to support you on your journey with Gelato, and we wish you great success in building and growing your business! Best regards, Bartosz Gelato Support Team
Nov. 10, 2023
Lätt att använda på många sätt. Man får avsätta lite tid för att lära sig alla funktioner.
Tack för din feedback! Vi är glada att höra att du upplever Gelato som lätt att använda på olika sätt. Om du har några specifika områden där du tycker att vi kan förbättra eller om det är några särskilda funktioner du skulle vilja se, tveka inte att låta oss veta. Vi är här för att hjälpa till och göra din erfarenhet ännu bättre.
Nov. 10, 2023
It's not the best interface of all the print on demand companies I have used. But it is by far not the worst. And the production cost on the T-shirts along with the production times and shipping discounts make them the best value that I have found. The only ting I would really change is adding better mockups. For my products I need the mockups to be a little more "Fun"
Hello, Thank you for your detailed feedback. We appreciate your perspective on the interface and understand the importance of engaging and fun mockups. We're always working to enhance our platform, and your input is invaluable. We'll ensure your feedback is shared with our development team for consideration. If you have any specific ideas or features you'd like to see, feel free to reach out. We're here to make your experience with Gelato as enjoyable as possible, Bartosz Gelato Support Team
Nov. 9, 2023
Hello, Thank you for the review! Our Team is available 24/7 if you even need assistance. Best regards, Bartosz Gelato Support Team
Nov. 9, 2023
still a bit slow at publishing products
Hello, Thank you for sharing your feedback about the publishing speed. We're constantly working to improve our platform, and your input is valuable. If you have any specific suggestions or encounter further issues, please don't hesitate to reach out to our support team. We appreciate your patience and understanding as we continue to enhance the Gelato experience, Bartosz Gelato Support Team
July 30, 2023
Seamless and great integration. Makes it easy to create products in Gelato, and sync them to Shopify. A bit slow syncing, but not a huge problem.
Hi there, Thanks for your review. We're glad you're happy with our integration, and would love to further support you on your journey. We've reached out directly to continue this conversation, but please don't hesitate to reach out to us via email or live chat 24/7 for any help or advice. You can also provide us with feedback anytime, especially around the syncing, to [email protected] Kind regards, Kyle Customer Service Manager
May 22, 2023
Integration is not automatic when customers make an order in my store. Also, the address field only allows 35 chars, which means that in most cases you have to change your customers' orders for the address to fit the available address fields. Mug packaging is not great. Only cardboard around it, there's no bubble wrap or other kind of fragile material protection. That's not good at all and the sample I've ordered has reached me broken. Even though there's production in my country, all the orders so far have come from Germany. This leads to slower delivery times for me and my clients, which shouldn't be needed if there's production in Portugal. Other than these issues, Gelato is exactly what I was looking for and I do plan to keep using it for my small business. It does still have room to improve and that's why I'm leaving that feedback here.
Hello, Thank you for sharing your feedback with us. We apologize for any inconvenience you've experienced with the integration not being automatic when customers place orders on your store. We understand the importance of a seamless integration and we're continuously working to improve this process. Regarding the address field limitation, we apologize for the inconvenience caused by the character limit. We'll take your feedback into consideration as we explore options for expanding the address field to accommodate longer addresses. We're sorry to hear about the issue with the packaging of the mugs and the broken sample you received. We'll review our packaging protocols to ensure better protection during transit and minimize the risk of breakage. We understand that delivery times are important, and we're actively working on optimizing our production and distribution network to provide faster delivery options in various regions, including Portugal. We appreciate your valuable feedback as it helps us identify areas where we can improve our services. We're committed to providing the best possible experience for our customers, and your input is instrumental in that process. If you have any further suggestions or concerns, please don't hesitate to reach out to our customer support team. Thank you for choosing Gelato for your business, and we look forward to serving you better in the future, Bartosz Gelato Support Team
Oct. 25, 2022
Straight forward app! Does the job perfectly, easy to configure! Even for a non tech savy person! took us less than an hour to connect the catalogue and update our product. It seems to have issue with automatic shipping cost, when order 2 of one item the shipping cost stay the one of one item though.
Hi, thanks for your review. We're glad to hear you were able to set up your store quickly. I have just reached out to you over e-mail, so we can address the issue described above. I'll be looking forward to hearing from you, and resolving this issue, so your store is all set up, and ready to process small, but also large orders. Thank you, Bartosz Escalations Specialist
June 13, 2022
So for so good. Still learning how it works. It integrates with shopify well Still working out the shipping prices. Using FREE shipping right now.
Hi, thanks for your review. We're glad you're happy with our integration, and would love to further support you on your journey, especially around shipping prices. We've reached out directly to get this conversation started, but please don't hesitate to reach out to us via email or live chat 24/7 for any help or advice. Kind regards, Kyle
May 22, 2022
By far the best POD business for internationally-based businesses, I wish they had more stationery options like lined notebooks, hence the four stars. Other than that, great easy to set-up tool and fast delivery. Love it!
Hi! Thanks for the review and feedback - we're always looking to improve so we really appreciate it. We'll do our best to improve your experience into 5 stars. Kind regards, Kyle.