Gelato: Print on Demand

Oct. 25, 2022

LOVE IT! Amazing printing company with great customer support. I have been able to grow and scale my business with their help.

Oct. 13, 2022

Alles heel duidelijk uitgelegd, verloopt vlot. Ook heel tevreden van de customer service via chat, wordt steeds vlot en snel opgelost.

Dec. 13, 2024

Sehr einfache Integration, intuitive Bedienung. Klare, verständliche Benachrichtigungen während Bestellprozessen.

July 9, 2022

The best print on demand app I've used to date. Easy to use, great product choices and terrific 24/7 customer support. Exactly what we needed!

May 18, 2022

Working with Gelato as our fulfillment partner has been an absolute pleasure. Their fully hands-off fulfilment has allowed our business to grow smoothly. I'm able to use my time for product development, marketing and planning, rather than fussing over fulfillment every day. Their localised production means we were able to seamlessly expand from Europe to the US without any heavy lifting on our end. The customer service is top notch (I haven't had to wait more than a minute to reach an agent). If you're looking for a print-on-demand partner, I have no hesitations in recommending Gelato. Bill Malin & Mizen malinandmizen.com

May 1, 2022

I use this app to help create most of my products. It is easy to use and the support has been amazing so far.

April 1, 2022

In my opinion the best POD! The shipping time (in germany) is amazing! I just had some problems with some orders, but the support chat just fixed them really fast. Keep going guys, you're doing a great job :)

March 31, 2022

New to Print On Demand...and have been very happy with products ordered and delivery has been quick. Enbaled me to add to product range easy.

March 30, 2022

Gelato works seamlessly with Shopify and I mean seamlessly! Great range of products, that hopefully will be added to in the future.

March 26, 2022

Great App, 100% quality products and services. His delivery options are more important for our customer experience. Good Job guys.

March 21, 2022

Gelato has been great! Customer support is excellent and the quality of the products is very good! They have 24/7 live chat and they always want to help. On top of this they have a customer success manager for you. Thank you Laura and team! Vicente and Mariana

March 12, 2022

Excellent app. I've been using this app for almost 2 years and have had one issue with setting up the bill payment of which was resolved immediately. For now I only use the wall art as they offer the upscale print options I was looking for, like acrylic glass, brush aluminum print, and more. The prints always turn out beautifully and delivery timing is every better.

Feb. 25, 2022

Gelato is a great print on demand app, their team is very helpful and products quality are excellent. I highly recommend it

Feb. 24, 2022

Very happy with Gelato. Integration with our Shopify store works great and is very easy to manage. Really helpful support staff too - always there and easy to work with. Product range is great and production and delivery has already proven better than some other POD providers. Thanks Gelato.

Feb. 15, 2022

I’m new to the Gelato app, and their service. However they have a seamless integration system, their product quality is bang on with the quality I sell in our Brick and Mortar stores and their customer service is amazing!

Feb. 9, 2022

I've tried a few POD and Gelato has been my preferred for a number of reasons. The app integrates well with my sales channels so that orders are automatically fulfilled. The customer service from Gelato is pretty incredible, I get responses to all inquiries very quickly and have a resolution in time to responds to my customers so that they aren't waiting either. Highly recommend Gelato for your POD integration with Shopify!

Jan. 18, 2022

Love the services and that I can print my posters locally in so many countries around the world, which makes my work so much easier! :)

Nov. 17, 2021

I've been using this app to sell art prints and have been really enjoying it. The decentralized production model is something that I really love both from a cost/time savings standpoint but also it is so much better for the environment. The paper prints have always been fantastic, but I have had quite a few hiccups with metal prints along the way (my first order was a metal print and they sent me someone else's piece, the replacement had holes cut in it for acrylic prints. And a third order more recently had no mounts included). Each one was fully refunded and replaced very quickly, and my customers have so far had no problems like this whatsoever after a year of selling on here. TLDR: The idea behind this app is fantastic, the products are great, there may be a few hiccups but so far it has definitely been worthwhile.

Nov. 17, 2021

Very happy with Gelato. Customer support is great and the website (hub) is easy to use. I would like the mock-ups to have a bit more variety. But I am currently using other services for this :)

Sept. 13, 2021

EDIT: I must update my original review. I received a call today from Alyssa from Gelato. She was very friendly and attentive to the issues I brought up. We spent a good amount of time on the phone. It never felt like she was just trying to get me to change this review. I felt as though she cared about the issues and wanted as much detail as possible. while I am still frustrated about the experience detailed below. I do believe that the company cares about us. I've never had a company reach out to me to resolve things before. It really was a pleasant experience. I said it in my original review and I'll say it again the products I have received are absolutely beautiful. After the chat I had with Alyssa I can honestly say I would recommend Gelato. They boast 72 hour delivery times. My first order took a week to be printed. and still hasn't arrived after 17 days. Nothing has arrived in 72 hours. it's impossible to get customer service to answer. If they do answer you won't get a follow-up answer after the first answer clearly doesn't even attempt to answer your question. I gave it 2 stars because if you're lucky enough to receive an order the products are very nice. but beware you'll probably have angry customers looking for their orders and you won't get any answers to give to them.