All reviews

Rating Breakdown

  • 5
    83% (638 ratings)
  • 4
    4% (29 ratings)
  • 3
    1% (8 ratings)
  • 2
    1% (9 ratings)
  • 1
    4% (29 ratings)

Reviews with Text

  • 63% (452)
Review RSS Feed Review RSS Feed

5 / 5 Share

Aug. 17, 2021

Fast Delivery, Fast Customer Support, Great Products and excellent support. Definitely a recommendation for POD Shops.

Store

Tapian

Using app

About 2 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you very much for your review! Our team has been happy to support you in your growth so far and we look forward to being there for you 24/7 as you continue to scale your personalized products. Best wishes, Alyssa

5 / 5 Share

June 28, 2021

Excellent application! Gelato delivers high quality poster print with excellent delivery time [3 - 5 days]. Also, if there is something wrong with the order their customer supports always finds a solution! Absolutely recommend!

Using app

8 months

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for your review! We're so happy that you're satisfied with our app, poster quality and delivery time. Our team is here to support Our Icons 24/7 as you continue your journey! Best wishes, Achille

5 / 5 Share

June 26, 2021

So glad that I found Gelato! The integration was quick and easy and the product mix is perfect for my art business.

Using app

6 months

Total reviews

9

Average rating

5.0

Developer Reply

Hi and thank you for your review! We're glad to hear the integration was easy and that we can support the growth of your art business with our products. Our team is working to make the software even easier and more automated, and we have great products coming up in the next few months. We look forward to continuing to work with you! Best, Achille.

5 / 5 Share

June 23, 2021

Working with Gelato has been great so far and I can't recommend them enough. I have been with them for over 5 months now. Product delivery is very fast compared to other POD providers I tried in the past and pricing is very reasonable as well. If there is any issue, the customer service team is always there to help via chat with usually just one minute waiting time. Gelato has gone above and beyond to help us grow and expand our store which included free video calls with their talented team. This personal approach is something that really makes them stand out. Once again, can't be happier. Thank you, Gelato!

Using app

4 months

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for your review! We are very happy to hear that our local production is getting your prints to your customers quickly. Our support team loves helping customers out and you can count on us to be there as you continue to grow! Best, Achille

5 / 5 Share

June 21, 2025

Amazing company which has a very great team! They take the time to help you growing and optimising your business. And I'm not even talking about their absolute great customer support which helps you within a couple of minutes. A special thanks to Styrbjörn, Achille, Miguel and the whole customer support team for helping us. Keep the good things up!

Using app

7 months

Total reviews

1

Average rating

5.0

Developer Reply

It is very energizing to read your review! Thank you for the feedback on our customer support team - I will forward this to our agents as well as to Styrbjörn and Miguel. Looking forward to supporting your business growth! Best, Achille

5 / 5 Share

June 11, 2021

This is an excellent app with great integration. You can easily connect to Shopify and start selling orders. Also, Gelato's UI is great and simple to navigate.

Using app

7 days

Total reviews

9

Average rating

5.0

Developer Reply

Thanks for your review! We are soon launching new features to make the e-commerce integration experience even easier. If you need guidance or tips to grow further, we are here to support you 24/7. Best, Achille

5 / 5 Share

May 17, 2021

As we all know with any product or service glitches may happen for what ever reason, that being said I must say I am more than impressed with Gelato and their customer service ...They are quick to correct the situation, It's clear to me they want to make sure you get it right for your clients...sign of a company that cares about your success and reputation............good job!

Using app

21 days

Total reviews

1

Average rating

5.0

Developer Reply

Hi, Thank you for the kind words and for helping us to become better. It was a pleasure speaking with you on the phone and I'm glad we were able to resolve the issue quickly. It is entrepreneurs like you who inspire us to improve our platform. We are here to support and ensure that your store becomes a success - Please continue to send me and the team feedback and we will continue to improve the service for everyone. Regards, Pradeep SVP Customer Success

5 / 5 Share

May 6, 2021

very good app they help me a lot .help me to fix any promplems i find , is exactly what I need, and I am happy with them

Using app

About 1 month

Total reviews

3

Average rating

5.0

Developer Reply

Hi, Thank you for your review and for choosing Gelato to support your business. Should you have any additional feedback or need further assistance, please feel free to reach out to us again - our Customer Support team is available 24/7 to help. Best, Achille Achille Mileto Head of Customer Advocacy Gelato

5 / 5 Share

Feb. 4, 2021

I'm very happy that I switched to Gelato, from another POD service. Gelato prints locally, which means fast delivery, no customs duty for customers (in most cases) and better tracking.

Using app

2 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi, Thank you so much for taking the time to write this review for our Shopify App. We share the belief that printing locally in 30 countries worldwide is the best way forward for a quicker, more resilient and green customer experience! Looking forward to supporting your business growth in the future! Best, Achille Achille Mileto Head of Customer Advocacy Gelato

5 / 5 Share

Jan. 21, 2021

We are really happy with Gelato, it totally changed the ballgame for us to be able to sell printed products globally that are produced locally. Great products, customer service and over all functionality. Highly recommended!

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi, Thank you for your review. It is very energizing to see that all the work we have invested in building this global print-on-demand platform is now translating into value for you and your customers. Looking forward to supporting your business and growing together. Please always feel free to reach out directly to me if you have any questions or new ideas. Best, Achille Achille Mileto Head of Customer Advocacy Gelato

5 / 5 Share

Jan. 19, 2021

We are using Gelato for our Print-On-Demand personalized products - and not only do they offer great quality prints, but their application also works perfectly - on top of a great, absolutely supporting team that helps with absolutely everything. We were working with Printify before and are super happy we switched!

Using app

11 days

Total reviews

3

Average rating

5.0

Developer Reply

Hi, Thanks for your great review and for choosing Gelato to support your business. Our engineering, product and support teams will be thrilled to read this review! Should you have any additional feedback on need any support, please don't hesitate to reach out to us. Best, Achille Achille Mileto Head of Customer Advocacy Gelato

5 / 5 Share

Jan. 19, 2021

We use gelato app for Amazon through Shopify and we are more than happy thanks to one thing : they are open to feedbacks and work with you in order to improve their app. We are located in France and the previous printer for mugs was located in UK so they decided to hire a new printer in France in order to reduce shipping time based on our needs. Thanks for this improvement and taking time to discuss with us !

Using app

4 months

Total reviews

3

Average rating

5.0

Developer Reply

Hi, Thank you for investing the time in giving us this review. Many customers value our local presence because it is great for your end customers. France is an important market for Gelato. We are growing very rapidly in France so as I am writing this we are working with expanding our wall art categories. We hope that this will give you an even more powerful product catalogue to grow your business. Thank you again! Best, Achille Achille Mileto Head of Customer Advocacy Gelato

5 / 5 Share

Jan. 17, 2021

They have a really good team, from customer service to technical department and everyone is very helpful. Products are high quality and as far as i experienced until now is they are keep developing new solutions, new products.

Using app

4 months

Total reviews

3

Average rating

5.0

Developer Reply

Hi, Thank you for the extremely energizing feedback! I will pass it on to the relevant teams. Please don't hesitate to reach out to us if there is anything else we can do to support you. Looking forward to a long-term collaboration! Best, Achille Achille Mileto Head of Customer Advocacy Gelato

5 / 5 Share

Dec. 15, 2020

Easy to handle app to sell their goods in your shop and to automate your orders. Great support, good quality, and the mindset to improve their and your business with innovation and communication. Until now no problems about rejected orders or late shipping.

Using app

13 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your kind words! The team and I are excited to continue to work and develop together with you. Continue to send your feedback and ideas as it will make us provide an even better service. All the best, Styrbjörn Product Manager

5 / 5 Share

Dec. 8, 2020

First of all, this is not a paid review. It will probably sound like that, but rest assure I'm just a satisfied customer. Since a lot of reviewers here seem a little quick on the negative, I thought I balance that out with a little more indepth good experience. I been using one of Gelatos competitors for 2 years, and been super happy. Everything have worked out fine, and it was easy to use. Never had any returns, which means the customers was satisfied with the products. So I really wasn’t searching for a new provider, but the customers have had been waiting longer and longer for their orders. Sometimes up to 2-3 weeks. I know it’s challenging times, but it’s another problem nevertheless. One day someone asked me if I used ”Gelato”, a name that never came up in my research when I was looking to find a fulfillment partner the first time. Of course I looked them up, just out of curiosity. And since I’ve begun having some issues with long shipping times, I immediately fell for their "Local shipping, worldwide” USP. Since I really had nothing to lose, I gave them I try. Without disconnecting the fulfillement partner I already had, of course. A couple of hours after I signed up, I got a standard ”welcome letter”. Which was nice, but since there was one thing missing in Gelato I really liked in my current provider (A library of my files) I decided to answer that bot-mail and tell them that. To my surprise, I got an answer after just a couple of minutes. They told me this was under development, and will be on Gelato soon. But until then he presented a personal work-around that would solve my ”problem”. And it definitely did. After that, I’ve continued to send them my personal thoughts on my experience, and they kept on delivering superb answers and solutions to each of my questions. Now I have, together with them, created a tailored solution that works almost perfect for my needs, and way better than it did at the competitor before. The better pricing is really just a bonus, to have the customers receive their products within a couple of days is amazing. I´m superhappy I took a chance.

Using app

7 days

Total reviews

5

Average rating

5.0

Developer Reply

Amazing and humbling read for the whole Gelato-team! It is super helpful when you send us this feedback but also keep sending us your requests to take us to the next level. We are here to serve you and ensure that your store becomes a success - together we will push this service forward. Thank you again!

5 / 5 Share

Nov. 24, 2020

Fantastic App and service, i have been looking for a very long time for a POD service that offers fast shipping at a good price, high quality prints and proper integration with all my platforms. I love that I can integrate/sync products with my existing products on Etsy and in Shopify. I have used many of POD services that don't offer this crucial feature. The shipping is unbelievably fast! some of my customers receive their order within two days! I still use Printify for my cushions and phone case orders but I'm hoping Gelato add more products soon so I can switch entirely to Gelato.

Using app

3 months

Total reviews

2

Average rating

5.0

Developer Reply

Hi, Thank you very much for taking the time to share this fantastic feedback! This is what drives us to improve our solution and global network of print and logistics partners. We are extremely humbled by your appreciation - it means a lot to us. Please do not hesitate to reach out to us if there is anything more we can do to support you and your business moving forward. Best regards, Achille Mileto Head of Customer Advocacy Gelato

5 / 5 Share

Oct. 19, 2020

Fantastic, honest customer service. Ive only had one product so far but great quality print. well done Gelato - you have yourself another customer!

Using app

11 days

Total reviews

2

Average rating

5.0

Developer Reply

Hi, I would like to personally thank you for your review and your appreciation for our Customer Service team. I will ensure to pass your feedback along. We are also very glad that you are satisfied with the product quality and that you have decided to choose Gelato to support your business. Looking forward to receiving more feedback from you. Should you have any questions or need any support from us, we are available for you 24/7. Thanks! Achille Achille Mileto Head of Customer Advocacy Gelato API

5 / 5 Share

July 6, 2020

Great app, service and concept. The team is amazingly helpful and communicate quickly. We're so excited about printing locally around the world! This company is really helping us grow. The app makes it truely easy as all orders are synced, and we can just add new products ourselves. Highly recommended.

Using app

12 days

Total reviews

23

Average rating

5.0

Developer Reply

Hi, Thank you for the very energizing feedback! It will help us build an even better product to support your business globally. If there is anything else we can do to support you please do not hesitate to reach out directly. Best regards, Achille Mileto Head of Customer Advocacy Gelato API