Gelato: Print on Demand
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Hello, Thank you for the review! Our Team is available 24/7 if you ever need assistance. Best regards, Michal Gelato Support Team
Great products, fast shipping and easy to navigatør in the app and website. I am a newbie in the print on demand business, and Gelato makes it easy!
Hello, Thank you for taking the time to share your experience with Gelato! We're delighted to hear that you find our products great, the shipping fast, and our platform easy to navigate. It's fantastic to have you on board, and we're here to support you on your print-on-demand journey. If you ever have any questions or need assistance, feel free to reach out. Happy printing, Bartosz Gelato Support Team
Hello, Thank you for the review! Our Team is available 24/7 if you even need assistance. Best regards, Bartosz Gelato Support Team
Smooth integration with Shopify, very easy to setup/maintain products, great support, fast updates to Shopify and highly detailed order info/tracking.
Hello there, Thank you so much for taking the time to share your positive experience with our Shopify integration. We are glad to hear that you found it smooth and easy to set up and maintain your products. Our team works diligently to ensure that our integration seamlessly integrates with Shopify, making it hassle-free for our users. We are delighted that you found our support to be great. Providing excellent customer service is one of our top priorities, and we are always here to assist you every step of the way. Feel free to contact us if we can be of any assistance. Thank you for choosing Gelato! Best regards, Michal Gelato Support Team
Hi there, We're happy to hear that you're satisfied with our platform. At Gelato, your satisfaction is our top priority, so we appreciate your positive feedback. Should you have any questions or need assistance in the future, please don't hesitate to reach out - we're available 24/7. Kind regards, Michal Gelato Support Team
The integration was all automatic and everything is easy to use or learn. Shipping from the team at Gelato is also great in my experience so far
Hello, We're glad to hear that you've found our integration seamless and the platform easy to navigate. Our commitment to providing a smooth experience from integration to shipping is at the heart of our service. If you ever have more questions or need assistance, don't hesitate to reach out. Your satisfaction is our priority, Bartosz Gelato Support Team
Love it!! All in all a great service and super products!!!
Hello, Thank you for your positive feedback! We're thrilled to hear that you're having a great experience with Gelato. Making shipping and order management easier for you is our goal, and we're here to provide excellent customer support whenever you need it. If you have any more comments or questions in the future, feel free to reach out. Your recommendation means a lot to us, Bartosz Gelato Support Team
I would strongly recommend Gelato, easy to use, help is always available and the way the fulfillment works with Shopify makes it nearly effortless
Hello, Thank you for your strong recommendation! We're delighted to hear that Gelato's user-friendly platform and seamless integration with Shopify have made your fulfillment process so smooth. If you ever need further assistance or have more to share, don't hesitate to reach out. Your success is our priority, Bartosz Gelato Support Team
I use the Gelato app daily, as my sole POD dropshipper for both my Etsy store and my Shopify dot com. I think Gelato is excellent: it works quickly, smoothly, effectively, and efficiently; I've had zero interest in looking into any other service. The mobile app is great, in some cases quicker and more effective than the desktop app (in approving orders, for example). The role that Gelato has played in magnifying the reach and breadth of my side-hustle can't be over-stated: it opened up the entire world to my products, substantially deepened my product line into frames, canvas, mugs, and t-shirts, and I regularly get compliments from many of my customers (some of whom are in far-flung locations like Perth, Australia) at how fast the service is, and how thorough the packaging is (a reflection on how Gelato chooses its international partners). My customer dissatisfaction rate is about 2%, but my satisfaction rate with how my dissatisfied customer issues have been addressed and resolved is 100%. Customer service reaction time is extremely quick, and clearly devoted to over-delivering solutions. Naturally the numbers have to make sense for your business, but I'm a Gelato Gold+ subscriber and that continues to stand as the easily the best ROI I've seen - absolute no-brainer. I recommend it without reservation.
Hi there, Thank you very much for taking the time to write this detailed review. We are very happy to hear that you've found our platform reliable and easy to use. At Gelato, we strive to offer a wide range of high-quality products that can be produced locally around the world, and delivered sustainably. It's great to hear that we could support you via the growth of products and geographical regions, while your customers have noted the fast delivery. We continue to work on making our integrations better each week, and also on releasing new features that will help you further grow your business. Should there be anything needed our Customer Service team can be reached 24/7, and we are always passing on feedback so we can further improve our services. Thank you for choosing Gelato! Kind Regards, Kyle
Our experience with Gelato has been great. The support is fast even during busy periods of the year. Gelato also has people reaching out to help their clients with business reviews as well as offering advice on how to grow your business based on it's current stage and performance. We're very happy with Gelato and I would recommend them to anyone looking to start or grow their business using POD
Hi there, Thank you very much for taking the time to write this 5 star review. We love to hear that we have helped you grow your business, and that our support is fast year round! Your recommendation means a lot to us, and we look forward to continuing to support your growth long into the future. We remain available 24/7 in case you need anything. Kind regards, Kyle
Sehr durchdacht und läuft gut ohne viel denken zu müssen. Danke sehr. Vielen Dank! Sehr viel Danke!
Hi, Vielen Dank für das fantastische Feedback! Wir freuen uns zu hören, dass wir durch unsere Integration mit Shopify dazu beitragen können, die Führung Ihres Unternehmens zu vereinfachen. Unser Ziel ist es, den Prozess so reibungslos wie möglich zu gestalten, und wir freuen uns, dass Sie unsere Automatisierungsfunktionen als vorteilhaft empfunden haben. Wenn Sie weitere Fragen haben oder Hilfe benötigen, zögern Sie bitte nicht, uns zu kontaktieren. Mit freundlichen Grüße, Kyle
Excellent in so many ways yet easy to use! I'd recommend Gelato for print on demand. It ticks so many boxes!
Hi there, Thank you for your positive feedback! We're glad to hear that our Shopify integration is easy to use, and allows for a great POD experience with us. If you have any questions, please don't hesitate to reach out to our support team for assistance - we're available 24/7. Kind regards, Kyle
I have to admit that I was a bit reluctant, but it is simple and works wonders. I miss more products and variations, but for some basic stuff, it is perfect!
Hello, We appreciate your honesty, and we're glad to hear that our platform has exceeded your expectations. We understand your desire for more product options and variations, and we're constantly working to expand our offerings to meet the needs of our users. Your feedback is valuable to us as we continue to improve and enhance our services. If you have any specific suggestions or requests, please feel free to share them with us. Thank you for your support and for choosing Gelato for your printing needs, Bartosz Gelato Support Team
It's easy to install and navigate. Support time it's helpful and step to step guide easy for follow. It's easy to create products everything is on hand and function properly. Great.
Hello, Thank you for your positive review of Gelato! We are glad to hear that you found our platform easy to use and navigate, and that our support team was able to assist you effectively. We appreciate your feedback and hope to continue providing you with great service and products in the future! Best regards, Bartosz Gelato Support Team
Estoy encantada con Gelato. Se nota el trabajo que hay detrás para proporcionarnos herramientas que nos faciliten la tarea y que los creadores / diseñadores podamos estar más centrados en la parte creativa de nuestro trabajo. Es genial también poder acudir a expertos que te ayudan con cualquier duda que tengas. ¡Lo recomiendo muchísimo!
Hola, Nos complace mucho saber que estás disfrutando de Gelato y que nuestras herramientas están facilitando tu trabajo creativo. Nuestro equipo trabaja arduamente para brindar un servicio excepcional y para ayudar a nuestros clientes en todo lo que necesiten. ¡Gracias por recomendar Gelato! Si tienes alguna pregunta o necesitas ayuda adicional, no dudes en contactarnos, Bartosz
Works great. And if it happens that any problem occurs, the support team is there to help! Great support!
Hello, Thank you for your feedback! We're glad to hear that you're having a great experience using Gelato, and that our support team has been helpful in resolving any issues you've encountered. We're always here to assist you, so please don't hesitate to reach out if you need any further assistance. Thank you, Bartosz Gelato Support Team
Intégration à Shopify ultra simple, service d'impression et de livraison très rapide. Tarifs attractifs.
Bonjour, Merci d'avoir pris le temps de laisser cet avis. Nous sommes heureux d'apprendre que vous avez pu facilement intégrer Gelato à votre boutique Shopify, et nous serons heureux de voir votre entreprise se développer avec nous. Si vous avez besoin d'aide, notre équipe d'assistance est à votre disposition 24 heures sur 24, 7 jours sur 7. Meilleures salutations, Bartosz Équipe d'assistance Gelato
Update Update... Thy seem to listen and take things serious. It might not be they implement new things right away, but things do take time and some things can not be done overnight. Since the last review, they have upped there game and there support is still really good, as its always been. I have not had any issues in a good while with quality, actually the quality seems to be really good again. Shipping time is okay, I would love it to be faster, but who wouldnt? Atm. the shipping time looks more than reasonable. The Pricing is good, and in most/many cases better than competion. The gelato app/system has gotten faster and much better. though still room for improvement. But overall its good. What I like is there respon on new ideas and that they actually want you to succed as a business. They wont do the hard work for you, but they do want to help as much as they can. And also it does seem that they do take it serious that the print companies they partned with has to live up to some high standards. The ones that in the past made som real bad things etc. I dont get them anymore (maybe the are kciked out again? Again, it does seem they do want to learn from there mistakes and make it right and better. ---------------------------------------------------------------------------- Once good but not now!! where to start... Gelato has many good ideas. But Quality in many cases are not that good sadly. Seen better for sure, but its still in the range of okay When i first started out, i changed from printful, as there prices was starting to get to high (only problem I had really) and Gelato seemed okay on there prices and did offer an okay product range. The first orders I had, no issues, thoug not the fastest shipping. Now every order is made, and tracking number is made, the products sits for 1-2 weeks before it get shipped... WTF and thats not normal at all, make the product and ship it. Its not that hard at all And dont give me the crap about uh peak times. If you cant handle peak times, maybe just stop what your doing. You should for sure look into some of your printers, alot of them are NOT up to standard. The Support has always been really good. Now it all depends what agent you get. Some agents are simply put, just lazy, dont know what they are doing/talking about. So support is a question of luck to recieve good or bad support Its all good you sometimes reimburst orders thats not made, but that doesnt help against loosing customers in our end. I can sadly NOT at all recommend Gelato in current state I will most likely go back to printful or begin to make most products myself (As I do have a B2B print company)
Hi John, We are truly sorry for the experience you've had with us - this is definitely not up to the standards which we strive for. We'd also like to thank you for providing us with this feedback, and helping us to improve our services moving forward. We hope that the steps we've shared on the call and via email highlight the importance we have given this, and shows why this won't be repeated. We'd love to have the opportunity to again provide you with a 5-star experience moving forward. Best regards, Kyle Customer Service Manager
I love my Shopify/Gelato integration! It's helped me to quickly stock my art shop with quality stretched canvas prints of my digital art and original oil paintings at http://www.marcybrennan.com
Hello, thank you for the review. Great to hear the integration works well, your shop looks ready to get its first sales! Calendars are definitely a good choice in the current period, so we'll keep fingers crossed for your sales to sky-rocket 🚀 In case you'd need any support, we're here 24/7. Thanks, Bartosz
So far so good! I've only used it for calendars but they were all shipped out fast and customers are pleased! Hurrah! Thanks so much guys.
Hello Emily, Thank you for your review. We're happy to hear that your first orders went well, calendars are a great choice in the end of the year, and we're looking forward to see you selling even more of them, as the New Year is coming soon! By the way, have you looked into Gelato+ subscription? This one allows you to save 30% of shipping costs, so you can offer even more competitive prices to your customers: https://www.gelato.com/en-US/plus If you need anything, let us know - we're available for you 24/7. Thanks, Bartosz
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