Gelato: Print on Demand
Print on demand
Rating
4.8
feedback
1,099
chart
#445
All reviews
Rating Breakdown
Review RSS Feed
Sept. 21, 2023
Smooth integration with Shopify, very easy to setup/maintain products, great support, fast updates to Shopify and highly detailed order info/tracking.
Hello there, Thank you so much for taking the time to share your positive experience with our Shopify integration. We are glad to hear that you found it smooth and easy to set up and maintain your products. Our team works diligently to ensure that our integration seamlessly integrates with Shopify, making it hassle-free for our users. We are delighted that you found our support to be great. Providing excellent customer service is one of our top priorities, and we are always here to assist you every step of the way. Feel free to contact us if we can be of any assistance. Thank you for choosing Gelato! Best regards, Michal Gelato Support Team
Sept. 15, 2023
Gelato was able to help me in starting a new clothing company with ease. It is fast easy and efficient. They're quality of their print is great and so is the shirt quality. Their fulfillment time is great and it keeps customers happy.
Hello there, Thank you so much for taking the time to share your positive experience with our integration! We're happy to hear that we could assist you in launching your new clothing company smoothly. Our team takes pride in providing a fast, easy, and efficient platform for our customers. We're delighted that you're satisfied with the quality of our prints and shirts. Ensuring top-notch quality is a priority for us. If you ever need any assistance or have further feedback, please don't hesitate to reach out to us. Thank you again for choosing Gelato! Kind regards, Michal Gelato Support Team
Sept. 11, 2023
Seamless integration is the key to happiness
Hello, Absolutely! A seamless integration with Shopify can significantly streamline operations and make managing your store much more efficient. It's great to hear that you're finding this aspect of Gelato beneficial. If you have any other feedback or questions, feel free to share! Best, Bartosz Gelato Support Team
Sept. 10, 2023
Easy to use!! I had been trying to launch my store and I wish I would've find you earlier!! Thank you for making it use. I also want to give you kudos for the excellent customer service that answered my questions at 11:30 pm!! I am in awe that you guys have this available 24/7
Hi, Thank you for your review. We're thrilled to hear that our platform was easy for you to use and that it helped you launch your store successfully. We're glad you found us and we could assist you in your journey. We take pride in providing excellent customer service, and we're delighted that our team was able to answer your questions.. If you have any further questions or need ongoing support, please don't hesitate to reach out. We're here to help you succeed! Best regards, Michal Gelato Support Team
Sept. 8, 2023
Hi, Thank you for the review! We're happy to hear that you're having a great experience with Gelato. We're here to provide excellent customer support whenever you need it. If you have any questions, feel free to reach out. Thank you for choosing Gelato! Best regards, Michal Gelato Support Team
Sept. 7, 2023
Hello there, Thank you for your positive feedback! We're happy to hear that you're having a great experience with Gelato. We're here to provide excellent customer support whenever you need it. If you have any more comments or questions in the future, feel free to reach out. Your recommendation means a lot to us. Best regards, Michal Gelato Support Team
Sept. 4, 2023
Hi there, Thank you for your positive feedback! We're happy to hear that you're having a great experience with Gelato. We're here to provide excellent customer support whenever you need it. If you have any more comments or questions in the future, feel free to reach out. Your recommendation means a lot to us. Kind regards, Kyle
Sept. 1, 2023
Hi there, We're happy to hear that you're satisfied with our platform. At Gelato, your satisfaction is our top priority, so we appreciate your positive feedback. Should you have any questions or need assistance in the future, please don't hesitate to reach out - we're available 24/7. Kind regards, Michal Gelato Support Team
Aug. 31, 2023
EVERYTHING IS NICE! Especially the Customer Support!
Hi, Thank you for your review. I'm so glad to hear that you had a great experience with Gelato. The team at Gelato takes pride in providing excellent customer support, so it's wonderful that you found them to be helpful. We always go above and beyond to assist our customers. If there's anything else you need assistance with, feel free to ask. Best regards, Michal Gelato Support Team
Sept. 1, 2023
Johana was terrific! She was patient, detailed and very helpful. She took the time needed to walk me through every step and answer all my questions. She went above and beyond. Thank you!
Store
My Store
Using app
About 1 year
Hello, I'm thrilled to hear that Joshua provided you with exceptional assistance! It's wonderful that he guided you through the process patiently and answered all your questions. If you ever need more help or have further inquiries, feel free to reach out. Thank you for choosing us, and we're here to support you every step of the way, Bartosz Gelato Support Team
Aug. 29, 2023
Gelato is super easy to use (from using templates to design throughout defining prices for mugs). I had a friend testing the Shopify purchase journey in Brazil and she said it didn't take 15 seconds. I received notifications from Gelato/Shopify at every step. It is really well integrated, totally recommend.
Hi, Thank you for your feedback. I am glad to hear that you've found our integration seamless and the platform easy to use. Our commitment to providing a smooth experience from integration to shipping is at the heart of our service. If you ever have more questions please don't hesitate to reach us. Thank you for choosing Gelato. Michal Gelato Support Team
Aug. 26, 2023
The integration was all automatic and everything is easy to use or learn. Shipping from the team at Gelato is also great in my experience so far
Hello, We're glad to hear that you've found our integration seamless and the platform easy to navigate. Our commitment to providing a smooth experience from integration to shipping is at the heart of our service. If you ever have more questions or need assistance, don't hesitate to reach out. Your satisfaction is our priority, Bartosz Gelato Support Team
Oct. 8, 2024
Love it!! All in all a great service and super products!!!
Hello, Thank you for your positive feedback! We're thrilled to hear that you're having a great experience with Gelato. Making shipping and order management easier for you is our goal, and we're here to provide excellent customer support whenever you need it. If you have any more comments or questions in the future, feel free to reach out. Your recommendation means a lot to us, Bartosz Gelato Support Team
Aug. 18, 2023
I would strongly recommend Gelato, easy to use, help is always available and the way the fulfillment works with Shopify makes it nearly effortless
Hello, Thank you for your strong recommendation! We're delighted to hear that Gelato's user-friendly platform and seamless integration with Shopify have made your fulfillment process so smooth. If you ever need further assistance or have more to share, don't hesitate to reach out. Your success is our priority, Bartosz Gelato Support Team
Aug. 15, 2023
Shopify and Gelato - the dream team! Couldn't do without it! <3 Thank you for all you do and the very prompt service and excellent customer service!
Hello, Thank you for your wonderful feedback! We're thrilled to be a part of your dream team with Shopify. Your support means the world to us! If you ever have more to share or need assistance, know that we're here to help. Here's to many more successful ventures together, Bartosz Gelato Support Team
Aug. 7, 2023
its just good iffifiifififiifiififiifiifiiifiifiififiifififiofioffififiififiifiiififiifififiifififififi
Hi there, We're delighted to hear that you're satisfied with our platform. At Gelato, your satisfaction is our top priority, so we appreciate your positive feedback. Should you have any questions or need assistance in the future, please don't hesitate to reach out - we're available 24/7. Kind regards, Kyle
Aug. 4, 2023
Great customer service and website. Good rates for clothes and delivery. It's great that they have production in many countries.
Hi there, Thank you for your valuable feedback! We're very happy to hear this as we take pride in listening to our customers to develop a platform that is both useful and intuitive for them. We're also glad that you've found benefit from our customer service and our network of local production, resulting in shorter shipping and reduced carbon footprint. If you have any further suggestions or questions, don't hesitate to reach out - we're available 24/7. Kind regards, Kyle
July 31, 2023
I am a very happy customer with Gelato. Not only are there products high-quality but their customer support is amazing. Whether I use their chat app for assistance or I email them directly, they are always very helpful! I recently had a discussion with one of their team members and the marketing strategy I received has made a huge difference in my online business. Thank you so much Gelato!
Hello, We are absolutely delighted to hear that you are a very happy customer with Gelato! Thank you for taking the time to share your positive feedback. It brings us great joy to know that our high-quality products and exceptional customer support have made a positive impact on your business. Our team takes pride in providing top-notch assistance through our chat app and email, and we're thrilled to have been able to help you. It's fantastic to hear that the marketing strategy you received from one of our team members has made a significant difference in your online business. We always strive to provide valuable insights and support to our customers to help them thrive. Your success and satisfaction mean the world to us, and we are grateful to have the opportunity to be a part of your journey. Should you ever need any further assistance or have any questions, please don't hesitate to reach out to us. Thank you for choosing Gelato, and we look forward to continuing to support your business. Here's to more success and growth together, Bartosz Gelato Support Team
July 30, 2023
I am absolutely thrilled to share my outstanding experience with Gelato: Print on Demand Service! From the moment I discovered Gelato, I knew I had stumbled upon something extraordinary. This remarkable service has truly revolutionized the way I run my online store, thanks to its seamless integration with Shopify and the exceptional support provided by Dasha Daniels and Miguel. First and foremost, I must commend Gelato for its effortless integration with Shopify. As someone who's not particularly tech-savvy, I was initially concerned about the complexity of setting up a print-on-demand service for my store. However, Gelato proved to be incredibly user-friendly and straightforward. Within a matter of minutes, I had successfully connected my store to Gelato, and it was like magic - all my products were available for printing and fulfillment! Gelato's streamlined interface makes managing my orders a breeze. Whenever a customer places an order, the process is seamlessly executed through Gelato's efficient system. The automatic order processing ensures that there are no hiccups or delays, allowing me to focus on other aspects of my business with peace of mind. Now, let's talk about the stars of the show - Dasha Daniels and Miguel! They were an absolute godsend throughout the setup process. Dasha's expertise and guidance were invaluable in helping me tailor the integration to suit my specific needs. She patiently answered all my questions and provided step-by-step instructions, ensuring I was fully confident in utilizing Gelato to its fullest potential. Miguel was equally incredible in offering his assistance and knowledge. Anytime I encountered a minor roadblock or had additional inquiries, he was quick to respond and swiftly resolved the issues. Their support truly went above and beyond my expectations, and I couldn't have asked for better advisors during this process. Thanks to Gelato, Dasha, and Miguel, my print-on-demand store is now running smoothly and efficiently. I can confidently say that my customers are receiving top-notch products and service, all thanks to this fantastic platform and the dedicated support team behind it. In conclusion, if you're looking for a top-tier print-on-demand service that effortlessly integrates with Shopify and comes with a team of knowledgeable and supportive individuals like Dasha and Miguel, then look no further than Gelato. I wholeheartedly give them a resounding five stars for their exceptional product and service.
Hello, Thank you so much for your incredibly kind and enthusiastic feedback! We're absolutely thrilled to hear about your outstanding experience with Gelato's Print on Demand Service. Our team works tirelessly to ensure that our platform is user-friendly and seamlessly integrates with Shopify, so it's fantastic to know that you found it effortless to set up and manage. We're equally delighted to hear that Dasha and Miguel made a significant impact on your journey with Gelato. Our team takes great pride in providing personalized and knowledgeable assistance, and they will be thrilled to hear about your positive words. It's our goal to make your print-on-demand store a success, and we're glad to have played a part in helping you offer top-notch products and service to your customers. Thank you for choosing Gelato, and if you ever need further support or have any questions, don't hesitate to reach out. Your glowing review has brightened our day, and we're excited to continue serving you and supporting your business. Best wishes for continued success with your online store, Bartosz Gelato Support Team
July 29, 2023
I use the Gelato app daily, as my sole POD dropshipper for both my Etsy store and my Shopify dot com. I think Gelato is excellent: it works quickly, smoothly, effectively, and efficiently; I've had zero interest in looking into any other service. The mobile app is great, in some cases quicker and more effective than the desktop app (in approving orders, for example). The role that Gelato has played in magnifying the reach and breadth of my side-hustle can't be over-stated: it opened up the entire world to my products, substantially deepened my product line into frames, canvas, mugs, and t-shirts, and I regularly get compliments from many of my customers (some of whom are in far-flung locations like Perth, Australia) at how fast the service is, and how thorough the packaging is (a reflection on how Gelato chooses its international partners). My customer dissatisfaction rate is about 2%, but my satisfaction rate with how my dissatisfied customer issues have been addressed and resolved is 100%. Customer service reaction time is extremely quick, and clearly devoted to over-delivering solutions. Naturally the numbers have to make sense for your business, but I'm a Gelato Gold+ subscriber and that continues to stand as the easily the best ROI I've seen - absolute no-brainer. I recommend it without reservation.
Hi there, Thank you very much for taking the time to write this detailed review. We are very happy to hear that you've found our platform reliable and easy to use. At Gelato, we strive to offer a wide range of high-quality products that can be produced locally around the world, and delivered sustainably. It's great to hear that we could support you via the growth of products and geographical regions, while your customers have noted the fast delivery. We continue to work on making our integrations better each week, and also on releasing new features that will help you further grow your business. Should there be anything needed our Customer Service team can be reached 24/7, and we are always passing on feedback so we can further improve our services. Thank you for choosing Gelato! Kind Regards, Kyle