Gelato: Print on Demand
Print on demand
Rating
4.8
feedback
1,089
chart
#446
All reviews
Rating Breakdown
Review RSS Feed
Oct. 8, 2024
If you're looking for a print-on-demand platform with a global presence, Gelato is an excellent choice. Their extensive network of production facilities ensures fast production and shipping times. Their customer service is both responsive and helpful. But what truly sets Gelato apart is its exceptional print quality – it's simply top-notch.
Hello, Thank you for your kind review! We're glad to hear that you're satisfied with the quality of our services. It's also wonderful to know that our print quality has met your expectations. If you ever need further assistance, we're here to help. Best regards, Andrzej Gelato Support Team
Oct. 7, 2024
Great products, easy to integrate into our store. Plenty of choice on the free plan.
Hi there, Thank you for the wonderful review! We're glad to hear you're enjoying our product selection and the ease of integration with Shopify. If you ever need assistance or have any questions, feel free to reach out. We're here to help, Bart Gelato Support Team
Oct. 7, 2024
Hi there, Thank you for the 5-star rating! We truly appreciate your support and are always here if you need anything. Best regards, Bart Gelato Support Team
Oct. 7, 2024
Hello, Thank you so much for the 5-star rating! We're happy to know you're enjoying your experience. Feel free to reach out anytime if you need anything. Best regards, Bart Gelato Support Team
Oct. 6, 2024
The best drop shipping/Print On Demand out there. Also easy to move my designs to shopify to sell straight away. If anything changes I'll update my review.
Hello, Thank you for your great feedback! We're happy to hear that you're enjoying the platform and finding it easy to integrate with Shopify. If you ever need assistance, feel free to reach out to us. Best regards, Andrzej Gelato Support Team
Oct. 6, 2024
Great products. Added some items for my dance studio.
Store
My Store
Using app
15 days
Hi there, Thank you for your review! We're glad to hear you’re having a positive experience so far. If you need any assistance as you continue exploring the platform, we’re here to help. Best regards, Bart Gelato Support Team
Oct. 6, 2024
Easy to use
Store
My Store
Using app
About 1 month
Hello, Thank you for the 5-star review! We're glad you find the platform easy to use. If you ever need assistance, feel free to reach out! Best regards, Bart Gelato Support Team
Oct. 6, 2024
A lot of times, Gelato's printing partners print the shipping label but never actually ship the package, and when you bring the issue to their attention they reply with a copy and paste: "Unfortunately, in this particular case, I will not be able to process a refund/reprint as it has been more than 30 days since the order was supposed to be delivered. Please let us know if you have any questions." This has happened way too many times this year. It is very frustrating because I am a Gelato+ user, and I have thousands of orders monthly, so I am unable to check the tracking of every single order on a daily basis! I check when my customer complains that they never received an order, or when an order is late and hasn't been shipped. I also had to close one my sales channel due to late shipping from Gelato. They would delay, delay and when the customer requested to cancel the order (on that platform they receive refund immediately if there is no tracking yet) Gelato would then issue a tracking number almost immediately, and mark as "shipped", so I ended up shipping hundreds of products for my customers out of my pocket, because Gelato claimed it was shipped (just because they created a label- but never actually shipped). I received so many negative reviews for "I never received my product" Seller never shipped my order", that I decided to close the entire shop on that platform. Customer service quality has been declining pretty fast. I t used to be a good POD service, but I am transitioning to another POD company due these issues I've experienced lately.
Hi there, Thank you for taking the time to share your feedback. We sincerely regret to hear about your experience, as we understand these challenges impacted your business. Your feedback is very important to us, and we’ve reached out with the steps we’ve already taken to improve. We hope to have the opportunity to show you what the usual experience with Gelato will be like moving forward. Best regards, Bart Gelato Support Team
Oct. 7, 2024
Very easy to add products to my store.
Hi there, Thank you for your review! We're glad to hear that adding products to your store has been easy. If you ever need any assistance or have questions, feel free to reach out. Best regards, Bart Gelato Support Team
Oct. 6, 2024
Easy and safe!
Hello, Thank you for the 5-star review! We're glad to hear you're finding the platform easy to use. If you ever need any assistance, we're here to help. Best regards, Bart Gelato Support Team
Oct. 5, 2024
easy to use and set up
Hello, Thank you for the positive feedback! We're glad to hear you're finding the setup and use of Gelato straightforward. If you ever need any assistance or have questions, don’t hesitate to reach out. Best regards, Bart Gelato Support Team
Oct. 4, 2024
Güzel uygulama size nasıl başlayacağınız hakkında yön de gösteriyor
Merhaba, Olumlu geri bildiriminiz için çok teşekkür ederiz! Uygulamamızın kullanımının kolay olduğunu ve başlangıçta size yol gösterdiğini duymak bizi mutlu etti. Amacımız her zaman kullanıcılarımızın ihtiyaçlarını karşılayan, pratik bir deneyim sunmaktır. Eğer ileride herhangi bir sorunuz olursa, size her zaman yardımcı olmaktan memnuniyet duyarız. Saygılarımızla, Andrzej Gelato Support Team
Oct. 4, 2024
Gelato is instrumental to our success. No proactive or realtime info that something is out of stock. Could be so easy.
Hello, Thank you for your positive feedback! We’re glad that Gelato contributes to your success. We understand the importance of real-time stock information, and we’ve recently made improvements to our stock tracking system. While there is still room for further enhancement, we’re committed to refining this feature to ensure smoother operations. We appreciate your suggestion and will continue working on making things easier for you. Best regards, Andrzej Gelato Support Team
Oct. 4, 2024
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Hello, Thank you for your positive feedback! We’re glad to know you’re having a great experience with Gelato. If you ever have any suggestions or need assistance, feel free to reach out—we're here to help. Best regards, Andrzej Gelato Support Team
Oct. 4, 2024
Hello, Thank you for your 5-star review! We’re glad to hear that you’re enjoying your experience with Gelato. If you ever have any feedback or need assistance, please don’t hesitate to get in touch—we’re here to support you. Best regards, Andrzej Gelato Support Team
Oct. 3, 2024
Really to soon to give a review and all I can say now is the app is simple and easy
Hello, Thank you for sharing your initial thoughts! We're glad to hear that you find the app simple and easy to use. If you have any questions or need assistance as you continue to explore it, please don't hesitate to reach out. We look forward to hearing more about your experience in the future! Best regards, Michal Gelato Support Team
Oct. 3, 2024
Easy setup for POD for my artwork.
Hello, Thank you for your feedback! We’re glad to hear that you found the setup process easy for your print-on-demand artwork. If you need any assistance or have questions as you continue, feel free to reach out. If you have any further issues or suggestions, please don't hesitate to contact us directly at [email protected]. Best regards, Michal Gelato Support Team
Oct. 2, 2024
Hi, Thank you for the 5-star review! If you ever need assistance or have any questions, please feel free to reach out, we're always happy to help! Best regards, Bart Gelato Support Team
Oct. 1, 2024
Awesome
Hi there, Thank you for the awesome review! We’re thrilled to hear you’re enjoying your experience. If you ever need anything, don’t hesitate to reach out! Best regards, Bart Gelato Support Team
Sept. 30, 2024
Great company and the app is very easy and straightforward
Hi there, Thank you for the 5-star review! We're glad to hear you're enjoying the app and finding it easy to use. If you ever have any questions or need support, feel free to reach out! Best regards, Bart Gelato Support Team