All reviews

Rating Breakdown

  • 5
    83% (636 ratings)
  • 4
    4% (29 ratings)
  • 3
    1% (8 ratings)
  • 2
    1% (9 ratings)
  • 1
    4% (29 ratings)

Reviews with Text

  • 64% (452)
Review RSS Feed Review RSS Feed

5 / 5 Share

Nov. 5, 2025

Easy helpful process.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Hi, Thank you so much for leaving us a positive rating! We really appreciate your support and are glad to know you’re happy with Gelato’s services. Kind Regards, Michal Gelato Support Team

2 / 5 Share

Nov. 5, 2025

Nach einigen Wochen bei Gelato, in denen ich auch bereits einige Verkäufe abgewickelt habe, kann ich Gelato nicht empfehlen. Die Produkte, die ich angeboten habe, wurden in der kurzen Zeit - ohne irgendeine Benachrichtigung massiv teurer. Eine Information über Preisanpassung von Produkten, die man in Benutzung hat, wäre sehr hilfreich gewesen. Doch das größere Problem ist die inakzeptable Lieferzeit. Es wird eine Sendungsverfolgung erstellt und dann tut sich teilweise über 1,5 Wochen gar nichts mehr. Die Kunden fragen irgendwann nach und ich musste einige Bestellungen stornieren. Infos zum jeweiligen Stand gab es von Gelato nicht. Das bleibt bei mir als Shopbetreiber hängen, das ist für mich ein komplettes Auschlusskriterium.

Using app

--

Total reviews

3

Average rating

4.0

Developer Reply

Hallo, Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen mit Gelato zu teilen. Es tut uns leid zu hören, dass Sie Unannehmlichkeiten im Zusammenhang mit Preisänderungen und Lieferzeiten erlebt haben. Wir verstehen, wie wichtig Transparenz und Verlässlichkeit für Ihren Shopbetrieb sind. Preisanpassungen können gelegentlich aufgrund von Änderungen bei Produktions- oder Versandkosten notwendig sein, sollten jedoch stets klar kommuniziert werden. Ebenso ist uns bewusst, dass Verzögerungen bei Sendungsverfolgungen frustrierend sind - insbesondere, wenn Ihre Kundenzufriedenheit davon betroffen ist. Wir nehmen Ihr Feedback sehr ernst und arbeiten kontinuierlich daran, unsere Prozesse zu verbessern, um Preisänderungen und Versandinformationen zeitnäher und verlässlicher zu übermitteln. Ich habe Sie zu diesem Anliegen bereits direkt per E-Mail kontaktiert, um die Situation im Detail zu klären. Mit freundlichen Grüßen, Michal Gelato Support Team

5 / 5 Share

Nov. 5, 2025

excellent and easy to use

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 3, 2025

Store

Using app

--

5 / 5 Share

Nov. 2, 2025

Very easy to use, even for a beginner like me!!

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 3, 2025

Easy to use

Using app

About 1 month

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 30, 2025

Super easy to use. Love it

Using app

1 day

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 29, 2025

Using app

About 4 hours

Total reviews

2

Average rating

5.0

Developer Reply

Hello, Thank you so much for leaving us a positive rating! We truly appreciate your support and are happy to know you’re satisfied with your experience. We look forward to continuing to support your business and creativity with Gelato. Kind Regards, Michal Gelato Support Team

5 / 5 Share

Oct. 29, 2025

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 29, 2025

Top

Using app

--

Total reviews

1

Average rating

5.0

Developer Reply

Hello, Thank you so much for your positive rating! We truly appreciate your support and are delighted to know you’re happy with your experience using Gelato. Kind Regards, Michal Gelato Support Team

5 / 5 Share

Oct. 28, 2025

Using app

About 14 hours

Total reviews

4

Average rating

5.0

Developer Reply

Hi, Thank you so much for your positive rating! We truly appreciate your support and are delighted to know you’re happy with Gelato. Your feedback motivates us to keep delivering high-quality printing solutions for your business. Kind Regards, Michal Gelato Support Team

5 / 5 Share

Oct. 27, 2025

Using app

Over 1 year

Total reviews

3

Average rating

5.0

Developer Reply

Hello, Thank you so much for your positive rating! We truly appreciate your support and are delighted to know you’re happy with Gelato. Your feedback motivates us to keep delivering high-quality printing solutions for your business. Kind Regards, Michal Gelato Support Team

5 / 5 Share

Oct. 26, 2025

So far so good

Using app

7 months

Total reviews

2

Average rating

5.0

Developer Reply

Hello, Thank you so much for your positive rating! We truly appreciate your support and are delighted to know you’re satisfied with Gelato. Your feedback encourages us to continue providing the best experience possible. Kind Regards, Michal Gelato Support Team

5 / 5 Share

Oct. 26, 2025

Using app

5 months

Total reviews

3

Average rating

5.0

Developer Reply

Hi, Thank you so much for your positive rating! We really appreciate you taking the time to share your feedback and are thrilled that you’re happy with our service. Kind Regards, Michal Gelato Support Team

5 / 5 Share

Oct. 26, 2025

Straightforward and easy to use

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 25, 2025

merci

Using app

11 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi, Thank you so much for your positive rating! We truly appreciate your support and are happy to know you’re satisfied with Gelato. Your feedback motivates us to keep delivering great quality and service. Kind Regards, Michal Gelato Support Team

5 / 5 Share

Oct. 25, 2025

cheers i love it

Using app

36 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 25, 2025

easy and operational

Using app

About 17 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 24, 2025

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi, Thank you very much for your kind review and 5-star rating! We appreciate your trust in Gelato and are pleased to know you’re enjoying the experience. Our team remains committed to providing the best support and helping your business grow globally. Warm regards, Michal Gelato Support Team

5 / 5 Share

Oct. 24, 2025

Using app

About 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Hello, We’re grateful for your 5-star rating! Your positive feedback means a lot to us, and we’re happy to hear Gelato is meeting your expectations. Thank you for choosing Gelato as your print-on-demand partner — we’re here to help you every step of the way. Best regards, Michal Gelato Support Team