Gelato: Print on Demand
Sell custom creations without thinking about stock or shipping
Rating
4.8
feedback
800
chart
#784
All reviews
Review RSS Feed
Dec. 13, 2025
Horrible customer service. Constantly 'busy' live chat that doesn't get back to you. Constant payment issues. Constant problems with the actual app. When creating a product, there is a good chance it will miss something when publishing. This will include things like photos and variants. Very frustrating to use. The Gelato+ membership allows them to set very expensive RRP prices to force you to use Gelato+. Edit: 3 days I waited for a reply for a serious problem. They sent me a generic email which didnt help, and told ther my other issues where a "work in progress" and I had to figure out myself A custome made an order and then Gelato removed the product from shipping to my country. EDIT: NO one has bothered to contact me or get back to me, so I cancelled my subscription and moved to Printify. The time it will take to move everything over will be worth not having to dealing with this company and their buggy app.
Hello, Thank you for your feedback. We are truly sorry to hear about your experience with our app stability and the delays in our support response times. This is not the level of service we strive to provide. We are constantly working to improve our publishing tools and communication, and your comments regarding these technical hurdles are very helpful for our team. While we are sorry to see you go, we appreciate the honest insight into where we can do better. If you would like to share any further details regarding your experience, please contact us at [email protected]. Best regards, Michal Gelato Support Team
Dec. 9, 2025
Setup has been very easy and user friendly.
Hi there, Thank you so much for your 5-star review. We’re really happy to hear that the setup has been easy and user friendly for you. If you ever need help or have any questions as you continue building your store, we’re here for you. Thanks again for choosing Gelato. Kind regards, Michal Gelato Support Team
Dec. 9, 2025
Dec. 7, 2025
Hi, Thank you for the positive review, we really appreciate it. If you have any questions or concerns, feel free to reach out anytime. Best regards, Michal Gelato Support Team
Dec. 6, 2025
Easy & intuitive
Hi there, Thank you so much for your positive rating! We truly appreciate your support and are happy to know you’re satisfied with your experience. We hope you continue enjoying our services for all your printing needs. Best regards, Andrzej Gelato Support Team
Dec. 5, 2025
WORKS AMAZING!
Hello, Thank you so much for leaving us a positive rating! We're happy to know you had a good experience with Gelato and appreciate your support. Best regards, Andrzej Gelato Support Team
Dec. 5, 2025
Very nice
Hi there, Thank you so much for your positive rating! We're happy to know you had a good experience with Gelato and appreciate you taking the time to support us. Best regards, Andrzej Gelato Support Team
Dec. 5, 2025
I don’t know much about selling anything. Gelato is making it Easter for me.
Dec. 4, 2025
supper
Hallo Vielen Dank für Ihre positive Bewertung! Wir freuen uns sehr, dass Sie sich die Zeit genommen haben, uns Ihr Feedback mitzuteilen, und sind begeistert, dass Sie mit unserer Erfahrung zufrieden sind. Ihre Rückmeldung motiviert uns, weiterhin weltweit hochwertige und nachhaltige Druckdienstleistungen anzubieten. Mit freundlichen Grüßen, Andrzej Gelato Support Team
Dec. 4, 2025
Dec. 3, 2025
Buena calidad en prendas y excelente servicio de impresión. Una vez que uno conoce el sistema, resulta fácil crear nuevos productos.
Dec. 2, 2025
Very poor experience with customer service. Issues with not updating stock and out of stock orders being placed. Lack of communication with support, refusing to refund even when I showed previous communications stating the items were out of stock. The following day advised it was out of stock like I had stated, blamed the app for not working and I stated i wasnt receiving information from the app. Overall a stressful experience, while quality was good I wont be using them in the future.
Dec. 2, 2025
Hi, Thank you for the positive review, we really appreciate it. If you have any questions or concerns, feel free to reach out anytime. Warm regards, Michal Gelato Support Team
Nov. 30, 2025
Muy intuitiva, sencilla de usar y amigable al usuario. Compré mis primeros dos diseños y el producto llegó muy rápido y de gran calidad. Súper recomendable.
¡Hola! Muchas gracias por compartir tu experiencia con Gelato. Nos alegra saber que encontraste la aplicación intuitiva, fácil de usar y amigable, y que tus primeros productos llegaron rápidamente y con la calidad que esperabas. Apreciamos mucho tu recomendación y tus amables palabras. Un cordial saludo, Michal Gelato Support Team
Nov. 30, 2025
Hello, Thank you for the positive review, we really appreciate it. If you have any questions or concerns, feel free to reach out anytime. Best regards, Michal Gelato Support Team
Nov. 30, 2025
Nov. 28, 2025
Just started my business and already sold five shirts the quality choices are great so many options and they responded to me pretty reasonably timing. Quality of the print was amazing. I love the name, gelato So far everything is Okie dokie Very new business not really advertising yet but it will be fun To see it grow and offer more products through this Company
Store
My Store
Using app
3 months
Hi there, Thank you so much for your wonderful review and for choosing Gelato as you start your new business. It’s great to hear that your first sales went smoothly, that you’re happy with the print quality and product options, and that our support team has been responding in a timely manner. We’re excited to be part of your journey and can’t wait to see how your store grows. If there’s anything you ever need, we’re here to help every step of the way. Kind regards, Michal Gelato Support Team