All reviews

Rating Breakdown

  • 5
    95% (2,912 ratings)
  • 4
    3% (82 ratings)
  • 3
    0% (11 ratings)
  • 2
    0% (9 ratings)
  • 1
    2% (49 ratings)

Reviews with Text

  • 94% (2,870)
Review RSS Feed Review RSS Feed

5 / 5 Share

July 4, 2022

What everybody needs to draft and update their store efficiently and easily! The service is excellent and real people are always promptly available to jump in and solve your queries. Get it, you won't regret it!

Using app

Over 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for letting us know that your time with us was well-spent. Your words of encouragement are definitely a source of motivation. We'll surely pass your words along to the whole team.

5 / 5 Share

July 4, 2022

A usefull App and the Support is very good. I had a Problem and the support solved it quickly online. Thank you for your support!

Using app

Over 3 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers. We're always happy to give you a hand whenever you need it. Cindy | GemPages Customer Success Team

5 / 5 Share

July 4, 2022

This review is a little long but will, hopefully, be of use to those considering GemPages to assist in Shopify store design. Our 21-year-old company was recently put into a position of having to rapidly change shopping cart solutions. We quickly surveyed viable players and settled on Shopify. Once into Shopify, we realized we needed design assistance. Before dropping untold thousands of dollars on a coding shop, we explored available apps to see if we could duplicate the existing site, but in a Shopify environment, in-house. It is there we found GemPages, and what a joy it has been. Seriously. Having decades of experience in man-machine interface design, I can say that this app is one of the most intuitive and well thought out pieces of design software I have experienced. Literally every page-design feature needed to accurately externalize what you envision in your head is provided for in this application. Precise element placement, color control, great imagery reproduction, impressive typography oversight, and on and on. In addition to the ability to adjust different features... is the *manner* in which you can adjust features. For instance, pick at an element border, then slide, and you can adjust margins (or you can make the adjustments numerically). As I said, intuitive. The application is, for the most part, laid out in an easy-to-understand manner. You might have to search for different settings, but they are there. The documentation is well written and covers most of the features and capabilities. Perhaps most compelling has been the Tech Support. This has been a Master Class on how to take care of customers. *Everyone* with whom I have had interactions using the real-time chat feature of the app, regardless of the time of day or night, has been polite, knowledgeable about the product, quick to say, "I don't know, but will find the answer," and very sociable. In order of appearance, to Kenny, Daniel, Mona, Mulz, Tina, Hugh, Johnathan, Bella, and most recently, Jane, you have all been tremendously helpful. I cannot thank you enough.

Using app

11 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you very much for such a dedicated feedback! We created GemPages with one purpose to ease away the pain of page-building and to make this process easier and fun for all Shopify merchants. Therefore, your trust and confidence in us are our most valuable assets and concrete proof of the customer satisfaction that we can deliver. On top of that, our human factor - the people of GemPages - play a key role in delivering the page-building solution to the people in need. Each of our agents is and always be a trusted companion throughout your journey with GemPages. All of us, too, found our joy and honor in delivering the best experience to our loyal customers like you! On behalf of the team, thank you very much for choosing us and being a valued customer. We couldn't do it without you! Nathan | Customer Success Team GemPages

5 / 5 Share

July 1, 2022

Tony from GemPages was amazing at helping out with an error we were having. The technical team was super fast at resolving the problem. So far it's been great working with GemPages and to see how reliable they are in making sure that everything is in working order. Thanks team!

Using app

16 days

Total reviews

1

Average rating

5.0

Developer Reply

We're proud to assist with your business. Glad to hear that Tony was there to help you get familar with GemPages. I'll surely pass your kind words onto him. Don't hesitate to reach us if we can do anything to assist! Best wishes! Cindy | Customer Success Team GemPages

5 / 5 Share

June 30, 2022

I love this app. Im in my forties, so coding is my idea of hell! But a beautiful website is really important to me, this app has made it so easy, just needed to play around for a while at the start. But the templates are amazing. I get compliments on my website all the time. Between gempages and canva, you can save thousands and have a professional looking website. The help is amazing too, I often cant work out the little stuff and bella will get back to me within minutes and send a video, which makes it easy for a dinosaur like me! Worth the money

Using app

About 2 years

Total reviews

4

Average rating

5.0

Developer Reply

Wow! We are thrilled that you are enjoying the app and that you found it easy to use! It's looking awesome! We really appreciate your business. Please let us know what we can do for you in the future. Happy Selling!

5 / 5 Share

June 30, 2022

We've been using this app for a while now and are pretty much happy with it. The one thing that does stand out is the customer support for this app. They are very quick and try their best to help customers out. Unlike other apps/plugins companies where you have to email them and wait for days for a reply, Gempages has a live chat support that replies back instantly.

Using app

Almost 2 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for taking the time to provide feedback. We are so delighted that you rated our service 5 star as we strive to provide the best customer service for all our customers. Contact us via live chat (Business and Advanced plan) or email to [email protected] if you have any other concerns. Our professional customer services is always here to help. Best wishes!

5 / 5 Share

June 29, 2022

Christiana from GemPages was amazing, quick and fast service. Thanks so much for the help! She was very easy to work with.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

We were delighted to get your review! It really put a big smile on our faces. Happy to hear that our support agent ( Christiana) accompanied you throughout your entire experience with GemPages. If there is anything more we can do to assist, please do let us know via live chat (on Business & Advanced plan) or email address [email protected].

5 / 5 Share

June 29, 2022

Great App, with a lot of customizables and features. Customer service and suppoer is amazing. Always happy to help and are very detailed in their answers (video tutorial and screenshots. fast replies).

Store

ineshi

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

We're so happy to hear that you and your team find GemPages helpful to your projects. They're amazing! If there is anything more we can help, please do let us know. We're always happy to give you a hand! Cindy | Customer Success Team GemPages

5 / 5 Share

June 26, 2022

I built a whole custom website for my brand in about a week with gempages. Really easy to use (I'm a designer, not technical!) Easy to format and space. Amazing features and tools. And best of all the customer support is super fast and they could not be nicer or more helpful - they even made custom videos for me to show me how to do stuff... highly recommend.

Using app

2 days

Total reviews

1

Average rating

5.0

Developer Reply

Wow! Thank you so much for this great 5-star review. Thrilled to hear that you have amazing experience with GemPages and our service! We really appreciate you being a loyal customer and helping to share the word about us. If there is anything more we can help, please do let us know. We're always happy to give you a hand!

5 / 5 Share

June 26, 2022

Learning how to use gempages is one of the best things you could do if you are running an e-commerce business. It doubled my conversion rate instantly when I published the custom Gempages product pages on my site.

Using app

2 months

Total reviews

5

Average rating

5.0

Developer Reply

Thanks so much for supporting us with a 5-star review. It's wonderful to hear that you are satisfied with what GemPages provides. We will continue to strive to make your experience even better moving forward. Don't forget to reach us via live chat or email, if you need us we are there to help!

5 / 5 Share

June 24, 2022

We've been using Gempages for some time now, but their support team is on point! Always very helpful whenever we have questions or providing alternate solutions if we can do exactly what we're looking for. Really appreciate their attentiveness. Thanks team!

Using app

Almost 2 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience. Our team will definitely be happy to read what you wrote. We make customer experience and satisfaction our top priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to having more great experiences in the future!

5 / 5 Share

June 24, 2022

Una aplicación increíble y súper completa. Además el servicio de atención al cliente es muy bueno y rápido. Merece la pena para llevar tu web al siguiente nivel.

Using app

Over 1 year

Total reviews

5

Average rating

5.0

Developer Reply

Thank you for your review! We are happy that our support team was prompt in their response, and that they were able to help you. Thank you very much for using GemPages! Happy Selling! Cindy | Customer Success Team GemPages

5 / 5 Share

June 23, 2022

Works as advertised. Intuitive and straight forward to use. We use it for customized landing, home, collections and product pages.

Using app

Over 1 year

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for taking the time to share this positive rating! I will surely pass your kind words to our team. Don't hesitate to reach us if we can do anything to assist. Best! Cindy | Customer Success Team GemPages

5 / 5 Share

June 23, 2022

The Gempages team are great. They know their stuff and are very helpful. I would def recommend them over most other build page apps.

Using app

16 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your review! We are happy that our support team was prompt in their response, and that they were able to help you. Thank you very much for using GemPages! If there is anything more we can do to assist, please do let us know via live chat or email [email protected]. Thank you very much! Cindy | Customer Success Team GemPages

5 / 5 Share

June 23, 2022

Great app! Makes it possible for the non-experience web designer like me to create a beautiful looking website with drag-and-drop features. Absolutely love it! Also love the customer support and their service! Top-notch! I highly recommend GemPages. <3

Using app

Over 1 year

Total reviews

4

Average rating

5.0

Developer Reply

Thanks so much for supporting us with a 5-star review. It's wonderful to hear that you are satisfied with what GemPages provides. We will continue to strive to make your experience even better moving forward. Cindy | Customer Success Team GemPages

5 / 5 Share

June 22, 2022

The support team is fast and very helpful. Really recommend newcomers to use this app to build your website.

Using app

2 months

Total reviews

2

Average rating

5.0

Developer Reply

Glad to know that your time and effort spent with us was worthwhile. Nothing could make us happier. Contact us via live chat (on Business & Advanced plan) or email to [email protected] if you have any other concerns. Our professional customer services is always here to help. Cindy | Customer Success Team GemPages

5 / 5 Share

June 21, 2022

The GemPages team has shown up for us again and again. A great tool as is (with continued development), and great support for the odd time you need something special.

Using app

About 2 years

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for your review. We are thrilled that you are enjoying the app and that you found it easy to use! It's looking awesome! Feel free to let us know whenever you need assistance! Cindy | Customer Success GemPages

5 / 5 Share

June 20, 2022

These guys have the best customer service team of any app I've used. The app itself is really good too, but what stands out is their support team. They always go the extra mile to help with technical questions and if you're using a page builder because you don't know how to code that's exactly what you need!

Using app

2 months

Total reviews

2

Average rating

5.0

Developer Reply

We're so happy to hear that you and your team find GemPages helpful to your projects. They're amazing! If there is anything more we can help, please do let us know. We're always happy to give you a hand! Cindy | Customer Success GemPages

5 / 5 Share

June 19, 2022

Vandaag om hulp gevraagd en direct antwoord gekregen en goed geholpen! Ik vind het erg fijn om met gempages te werken en ik zal het zeker iedereen aanraden! Dankjewel Kenny voor je hulp! Groetjes Anne

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

We're proud to assist with your business. Glad to hear that our support agents were there to help you get familar with GemPages. If there is anything more we can do to assist, please do let us know via live chat or email [email protected]. Thank you very much! Cindy | GemPages Customer Success GemPages Page Builder

5 / 5 Share

June 16, 2022

The customer service answered and solved my problem in a timely manner, and gempages is very convenient to use.

Store

Ollny

Using app

11 days

Total reviews

7

Average rating

5.0

Developer Reply

Thank you for taking the time to share this positive rating! I will surely pass your kind words to our team.