GemPages Landing Page Builder
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desinstale gempages y siguen cobrando, no hay forma de comunicarme con ustedes para solicitar el reembolso Solicito el reembolso del cargo de 14.50 USD correspondiente a GemPages, incluido en la factura 525051157 pagada el 4 de mayo de 2026. La app ya no está instalada en mi tienda y7qyc6-pj.myshopify.com y no encontré un canal de comunicación dentro de la app para gestionar este cobro. Solicito la revisión del cargo y la emisión de reembolso o crédito.
Hola, Lamentamos sinceramente la confusión y las molestias que esta situación le haya causado. Tras revisar su caso, vemos que la aplicación fue desinstalada después de que iniciara un nuevo ciclo de facturación, por lo que el cargo se generó automáticamente a través del sistema de Shopify. Entendemos que esto puede no ser evidente, y en estos casos nuestro equipo de soporte siempre está disponible para ayudar a revisar y gestionar cualquier solicitud de reembolso. Nos gustaría informarle que el reembolso ya ha sido procesado y el importe ha sido enviado a su método de pago original. Si tiene cualquier otra duda o necesita más ayuda, por favor no dude en contactarnos. Estaremos encantados de asistirle. Saludos cordiales, Auri GemPages Customer Support Manager
I installed the app and deleted it less than 48 hours later and they charged me $61.80. SCAM
VERY BAD not intuitive, go to replo
Hello Ovella, We’re sorry to hear that your experience did not meet your expectations. Our Customer Support team has already provided assistance regarding your case. Kindly check the latest update when you have a moment, and if you have any further concerns, please feel free to reach out so we can continue supporting you. Kind regards, Auri GemPages Customer Support Manager
they are charging people without authorization even if you have the app unistalled. BE CAREFUL
Hello nellaskin, We’re sorry to hear about your concern regarding the billing. As GemPages is a third-party app on Shopify, all charges are managed and processed strictly through Shopify’s billing system, not directly by us. Charges may still appear if the subscription was active during a billing cycle, even if the app was later uninstalled. In your case, you were eligible for a refund, and our team has already reviewed and supported you with the refund accordingly. If you have any further questions or would like us to double-check anything, please feel free to reach out. We’re always here to help. Kind regards, Auri GemPages Customer Support Manager
Good for starting to work on your shop, but after some time you realize the very limited functionality for a fairly high price.
Hello Loume, Thank you for your feedback, and we’re sorry to hear that the app did not fully meet your expectations over time. Our Customer Support team has already provided assistance regarding your case. Please kindly review the latest update, and if you have any further concerns or would like us to explore ways to better support your needs, feel free to reach out. We’ll be here to help. Best regards, Auri GemPages Customer Support Manager
Everything seems to work fine, until you finish your design and realise that the desktop layout doesn't sync (pictures missing or different pictures added, sizing wrong, columns layout wrong, text different sizes) with the tab layout and mobile layout, which you have to go in and tweak individually, but then realise those tweaks do sync with the desktop layout, so you have to individually mark sections in the advanced tab one by one to not display on the desktop or tab layout if you're tweaking the mobile layout specifically. It's the weirdest workflow I've ever seen and suck up hours as you check each detail to see which ones synced and which ones didn't.
Hello Our Quill, Thank you for sharing your experience. We’re sorry to hear that the responsive settings caused frustration while working on your layouts. GemPages follows responsive web design principles, which means certain elements such as text styles are synchronised across devices by default unless adjusted using specific device settings. In your case, the text size behaviour and button width settings were working as designed, but required configuration through the responsive controls. Our team has already provided a detailed screen recording to guide you step by step on how to customise each device layout correctly and avoid unintended syncing. We kindly invite you to review that recording when you have a moment. If anything remains unclear or you would like further assistance, please let us know. We’re here to support you and ensure your layouts work exactly as expected. Kind regards, Auri GemPages Customer Support Manager
Non existing technical support. The support are just general customer service people that don't understand development We have a technical problem, but they are unable to solve it because they don't understand the problem.
Hello GlassStaff, We’re sorry to hear that you felt this way about our support experience. Your case has already been handled by our Customer Support team, and we have provided a response regarding the technical issue you raised. We kindly ask that you review the latest update when you have a moment. If you still have any further concerns or if anything remains unclear, please do let us know. We’re here to continue assisting you and ensure the issue is fully resolved. Kind regards, Auri GemPages Customer Support Manager
support is terrible
Hello Aussie Marching Powder, We’re sorry to hear that your experience with our support did not meet your expectations. Our team has already shared a solution with you and kindly asks that you check it when you have a moment to see if it meets your expectations. If you have any further concerns or questions, please feel free to get back to us so we can continue assisting you. We’re always here to help and appreciate the opportunity to support you further. Kind regards, Auri GemPages Customer Support Manager
HONESTLY SHITTIEST SUPPORT I HAVE SEEN IT'S WORSE THAN A CHATBOT !!
Hello Vanlife-Store, We’re truly sorry for the frustration you experienced and for how this support interaction came across. We understand how disappointing that can be. Our team has already shared a solution with you, and we kindly ask that you review it when you have a moment to see if it meets your expectations. If you have any further questions or concerns, please feel free to reach out via live chat for quicker assistance, or email us anytime and we’ll be happy to help. Best regards, Auri GemPages Customer Support Manager
Super high charges for nothing, I would suggest using something like funnelish. Do not install
It doesn't work with JPEG image formats, total waste of time. We tried to request a refund only five hours after payment, but they make you provide so much evidence. It’s just another way of wasting time.
Hello SUSU, We’re sorry for the frustration you experienced regarding the image format request and the refund process. Regarding the images, your request involved changing all background colours to match a specific reference colour. Technically, this is only possible using PNG format, as JPEG does not support transparent or editable backgrounds. This limitation applies not only to GemPages but to all apps using the same image standards, which is why a JPEG solution was not feasible in this case. As for the refund, we strictly follow Shopify’s required process to avoid billing errors. This means we need sufficient and correct information to verify each request before proceeding, ensuring refunds are handled accurately and safely for all customers. We appreciate your feedback and are always happy to review your case again if you have further questions. Please feel free to reach out and we’ll be right here to assist. Kind regards, Auri GemPages Customer Support Manager
Server down during multiple hours. Still waiting with a lot of work and changes to do and no access.
Hello AMORENCE, We are very sorry for the inconvenience you experienced when our servers were down. The issue was caused by a major outage from Amazon Web Services (AWS), which affected many platforms worldwide, including ours. While this was beyond our direct control, we fully understand how frustrating it must have been to lose access during an important time. Our team has been working on improving our infrastructure and backup systems to prevent such situations in the future. We truly appreciate your patience and understanding, and we hope everything is now back to normal for you. Best regards, Auri GemPages Customer Support Manager
Used to be great, but has gone downhill since the V7 upgrade. As of late it feels like they're doing everything they can to put previously accessible features under new, more expensive paywalls, just to squeeze every last dollar out of marchants. Which would be understandable, if the app was still great. It's not. Everything went to the toilet since V7. They constantly push "upgrades" that take several minutes "re-optimizing" your pages before you can get in the editor to make any changes. That too often freezes. I've found myself locked out of the editor due to an "upgrade" at crucial times. Anyone who hasn't used this yet, I recommend you install something else.
Hello Mech.land, We are truly sorry for the frustration you experienced with the V7 upgrade and the recent app lockout. The issue was caused by an unexpected outage from Amazon Web Services (AWS), which affected many platforms including ours. Our team has been working on improving our infrastructure and backup systems to prevent similar disruptions in the future. I’ve also reached out to you directly via email to discuss your experience in more detail and ensure your concerns are fully addressed. Best regards, Auri GemPages Customer Support Manager
Hi Pro-Fit Golf, It's Auri, GemPages Customer Support Manager. 1st of all, I'm very sorry for the unpleasant experience. I have seen that you contacted us a couple of days ago about the code conflict, and our CS team was able to assist you on that. I have also sent you a message to support you further if you have any other inquiries. I'm looking forward to supporting you further. All the best, Auri GemPages Customer Support Manager
Bad Support i am waiting for more than a week for a solution. [email protected] is not helping me properly.
Hello NoorShades, We are very sorry for the unpleasant experience and the delay you’ve faced. At the moment, our team is still working on improving support for the Translate & Adapt issue, which may be why the solution has taken longer than expected. Since support via email can sometimes take more time, we kindly suggest reaching out to us through our Live Chat inside the app for faster updates and assistance. Best regards, Auri GemPages Customer Support Manager
i uninstalled but was still charged.
Hello OK Ready, This is Auri, Customer Support Manager at GemPages. I’m truly sorry for the unpleasant experience you’ve had. At GemPages, we do have a refund policy in place to ensure eligible customers are supported fairly. I’ve already reached out to you directly to assist further, and we’d be glad to help once you have a moment to read my message. Wishing you all the best, Auri Customer Support Manager GemPages
site was very slow for this
Hello Evallys.com, We’re sorry to hear about the slowdown you experienced. Website speed can be influenced by many factors such as page content, third-party apps, or even temporary network conditions. Our team is always happy to check specific cases and provide optimisation guidance. If you’d like us to look into this further, please don’t hesitate to reach out — we’ll be here to support you. Auri GemPages Customer Success Manager
User navigation is confusing, loading time takes awhile, which led me to refresh my page all to realize that any of my unsaved work did not auto-save and I had to start all over...and then to realize that I had to upgrade to launch my 2nd landing page. Unfortunately will not be using this app any further.
Hello sea and blossom, We're truly sorry to hear about your experience, and we completely understand how frustrating it must have been to lose your work and face limitations unexpectedly. We’d love to learn more about what happened, especially around the unsaved work, as we may be able to help recover the page or at least understand how to prevent this from happening again. Also, just to clarify, our Free plan allows publishing of one page only. To launch additional landing pages, an upgrade is required, though we understand this could have been communicated more clearly, and we’ll take your feedback seriously to improve that. If you're open to giving us another try, please reach out via in-app chat or email at [email protected], we’d love a chance to support you directly. Best regards, Auri GemPages Customer Success Manager
Modifico el código de mi tienda y ahora las variantes salen bloqueadas, tuve que cambiar de tema porque un no lo puedo solucionar
Hola M. Valentina – María Valentina C., Gracias por tus comentarios y lamentamos sinceramente los inconvenientes que experimentaste. Nuestro equipo ya ha proporcionado la solución al problema con la visualización de las variantes después de la personalización del tema. Si tienes alguna otra duda o inquietud, no dudes en contactarnos nuevamente — ¡estamos aquí para ayudarte! Saludos cordiales, Auri | Gerente de Atención al Cliente Equipo de GemPages
Big problem. I have created a landing page, but the shopping cart creates an incorrect design (different from the original store). GemPages shopping cart design is terrible. Emerald in support did not help me and told me to solve the problem myself. Support claims that the cart is managed in the main Shopify theme, but I don't have that. There is an error on the app side and they are not solving it. I paid 59 dollars, spent a whole day doing the landings and now I'm going to lose time and money.
Good day Dentiphoto, First of all, I would like to sincerely apologise for the frustration and inconvenience you’ve experienced. I have personally reached out to you with a proposed solution to help resolve the issue, and I hope you’ll be able to review it whenever you have time. We truly regret that this situation caused you both time and financial loss, and we’ll continue to do our best to support you until this matter is fully resolved. If you need any further assistance, please don’t hesitate to get back to us — we’re here and ready to help. Auri GemPages Customer Support Manager
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