GemPages Landing Page Builder
#1 Conversion-focused Page Builder to grow your business
Rating
4.9
feedback
5,094
chart
#169
All reviews
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March 6, 2025
Day 1 we found that nothing was saved after 3 hours of work on a lander. Day 2 we contacted the support, was told this is likely a connection issue: Session timed out. So we save every 15 minutes. At the end of day 2, nothing was saved again. We contact the support again, seems no clue. And there is no recoverable backup. Enough. Saving every 15 minutes also not working. And the CS was trying to say we have too many theme sessions, more than 20 while we are at 19. He doesn't even bother to check our account before making any suggestion, while he already got the collaborative access.
Dear Keith, We’re truly sorry to hear about your frustrating experience, and we sincerely apologize for the inconvenience and loss of time you’ve encountered. Please know that we take your feedback very seriously. Our team is currently investigating the root cause of the saving issue to ensure that no user ever has to face a similar situation again. We understand how critical your work is, and we deeply regret that your efforts were lost despite your precaution of saving frequently. We also want to acknowledge your concerns regarding the support interaction. It is our responsibility to provide accurate and thoughtful assistance, and we’re sorry that this was not reflected in your experience. Your feedback has been shared with our team so we can improve the way we handle and assess customer issues more carefully. We are also working on enhancing the Theme Section experience to ensure better stability, reliability, and usability for all our users. I, Auri — the Customer Support Manager — have reached out to you directly to offer further assistance and work closely with you on this issue. We’d truly appreciate the opportunity to make things right and support you better moving forward. Thank you again for bringing this to our attention. Your experience matters greatly to us, and we’re committed to doing better. Sincerely, Auri Customer Support Manager – GemPages
Jan. 21, 2025
I do not recommend using GemPages, as you will become completely dependent on it. GemPages offers an intuitive interface and is easy to use, making it accessible for users of all skill levels. Their customer service is friendly, although response times can be slow. However, I would only recommend starting with GemPages if you are prepared to use it indefinitely. If you downgrade from a paid subscription, you lose all editing and republishing capabilities. Additionally, it’s quite frustrating that the subscription is deactivated immediately upon cancellation, meaning you cannot use the service for the remaining period you have already PAID for. It’s important to note that maintaining a paid plan is essential for making even the smallest edits. Otherwise, you will need to start over entirely with a new provider.
Dear Coolhale, I’m Auri, the Customer Support Manager at GemPages. I sincerely apologize for the inconvenience caused by the cancellation of your two stores. Please understand that the cancellation process, which results in the termination of paid features, is consistent with how all apps operate on Shopify. As a third-party app, we are required to adhere to these policies. That said, we do offer customers the option to restore their paid features through a manual upgrade on our end. I believe our Customer Support team has already completed this for you, as the billing cycle has been paid. I deeply regret the miscommunication from our team that led to your frustration. We value your trust and hope you’ll consider giving us another chance to partner with you. Thank you for your understanding, and have a wonderful day. Best regards, Auri Customer Support Manager GemPages
Jan. 1, 2025
Absolutely terrible experience. So many times we've run into GemPages limitations and errors—it's beyond frustrating. Publishing errors, progress not saving, and losing work are constant issues. I strongly recommend anyone considering starting with GemPages to avoid it at all costs if you value your time and sanity. Their live chat support is utterly useless—like paying $1 a day for a VA with zero knowledge. They simply listen to your problems and pass them on to a "higher team," which takes an average of 3 days to reply. My website can't afford to be broken for 3 days—it’s just not worth the money lost on GemPages.
Hello Maxlager, It's Auri, a Customer Support Manager at GemPages. I wish you a wonderful year ahead. Thank you for taking the time to share your feedback with us. We’re truly sorry to hear about the challenges you’ve faced with GemPages. Experiencing publishing errors, unsaved progress, and delays in support responses is far from the seamless experience we strive to provide, and we completely understand how frustrating this must have been for you. We’ve already reached out to you directly to assist further and ensure your concerns are addressed promptly. Our goal is to not only resolve these issues but also restore your confidence in our platform. We genuinely value your time and patience and hope to hear from you soon so we can work together on resolving this matter to your satisfaction. We are looking forward to hearing from you soon. Warm regards, Auri GemPages Customer Support Manager
Dec. 9, 2024
Made me believe there is A/B testing but there isn't. I'm looking a way how to migrate to Shogun. If you are choosing GemPages as you provider, you should 100% think about the fact that they advertise features, but they don't work or are not actually included...
Dear Kuzmanov, This is Auri, GemPages Customer Support Manager. Thank you for sharing your feedback about A/B testing. Please allow me to explain, A/B Testing is an incredibly useful tool for running comparative campaigns, helping users identify the best-performing options. With V7, we introduced an entirely new codebase to support seamless integration with more third-party apps, enhancing user experience. However, this new architecture means that A/B Testing could not be implemented in the same way as in V6. Hence, we are working for a perfect solution which can help our customers utilise the feature better. I have reached out to you with a solution, but haven't heard from you. I would be very appreciate if we can discuss further to help you achieve your goal. Best wishes, Auri GemPages Customer Support Manager
Dec. 9, 2024
When i paid ANNUAL subscription i was tricked to believe there is A/B testing include. Well, there isn't if you are not using the OLD version of gempages...
Dear Kuzmanov, I’m Auri, the Customer Support Manager at GemPages. First and foremost, I sincerely apologise for any miscommunication that may have led you to believe the A/B testing feature was included in the Annual plan. To clarify, the A/B testing feature is available in our older version (V6). However, it is not included in the latest version (V7) due to differences in code structure. We value your feedback and have already taken steps to improve our communication, ensuring all information shared with customers is clear and transparent moving forward. I’ve previously reached out to provide a solution but have not yet heard back from you. I would greatly appreciate the opportunity to discuss this further and help you achieve your goals. Looking forward to hearing from you. Best regards, Auri GemPages Customer Support Manager
Dec. 6, 2024
NO A/B Testing Feature anymore! One of the reasons i chose GemPages a year ago was because they had A/B Testing feature which was not perfect, but was good enough to optimize my landing pages. How they scrapped the feature in the new version and leaving those like me who prepaid for a YEAR in advance with no option to do a/b testing! I'm looking how to migrate to Shogun before next billing date.
Dear Kuzmanov, This is Auri, a Customer Support at GemPages. Thank you for sharing your feedback regarding the unavailability of the A/B Testing feature in our V7 platform. I understand how frustrating it must have been for you to search for this functionality, only to find it missing compared to V6. A/B Testing is an incredibly useful tool for running comparative campaigns, helping users identify the best-performing options. With V7, we introduced an entirely new codebase to support seamless integration with more third-party apps, enhancing user experience. However, this new architecture means that A/B Testing could not be implemented in the same way as in V6. We take your feedback seriously and will definitely work on it to improve our app better. Once again, thank you very much for giving us an opportunity to make things better. Best wishes, Auri GemPages Customer Support Manager
Nov. 30, 2024
i uninstall this app i dont use why you still pickup money on my bank account
Dear valued customer, We are sorry for the inconvenience. According to Shopify’s policy, subscription charges are generated as soon as the user confirms the subscription, regardless of whether the app is uninstalled immediately afterwards. We would love to assist you further with the unexpected charge, and we have reached out to support you. Kindly help us check the email. Best wishes, GemPages Support Team
Nov. 3, 2024
At first i liked it, then i uploaded my new theme from shopify itself, 1 month work in my new homepage, then gempages just changed everything in the homepage, everything is gone. they cannot find it back. Its really horrible. First make a copy of ur new theme before you put it live.
Oct. 7, 2024
It keeps on crashing never saves my work and has tons of extremely irritating bugs and glitches.
Sept. 30, 2024
They reduced the number of theme sections available. Now if you want more than 20 sections you must pay 59$/month
Store
My Store
Using app
3 months
Dear Valued Customer, We sincerely apologize for any inconvenience and for the miscommunication regarding the limitation of the Theme Sections. Please reach out to our Customer Support team, and we will gladly assist you in restoring your original section allowance. We hope this resolves the issue and allows you to continue working seamlessly. Thank you for your understanding. Best regards, GemPages Customer Support Team
Sept. 14, 2024
The support is very slow. You can't hope an answer quickly. Very bad support
Dear Radiessa, We truly regret any inconvenience this situation may have caused. Our goal is always to provide timely and efficient support, and we apologize for any delays you've experienced. Please know that we are taking steps to improve our processes to better serve you in the future. We greatly appreciate your understanding and patience. Kind regards, GemPages Customer Support Team
Aug. 22, 2024
If you want a beginner layout design, you can choose the gem page, but if you want a webpage with transition and animation, you must search for another web design platform. Gempage can't provide transitions and animation and does not support importing transitions from other web design platforms. In hook and crook you want transition then they provide other service which is paid. Means first you have to pay for gempage pro plan for enable there pro function and then buy another plan for animation and other things. This is not win-win situation in gempage and their customer. Waste of money.
Dear Levathon, Thank you for taking the time to share your feedback. We’re sorry to hear that your experience didn’t meet your expectations. While we strive to accommodate as many customization requests as possible, there are certain advanced design elements, such as complex transitions and animations, that may require additional specialized services. Our team is always happy to help within the capabilities of our platform, but for highly customized features, we sometimes need to recommend external solutions to ensure the best outcome. We understand your frustration and appreciate your understanding as we work to continuously improve our offerings. If you would like to discuss your concerns further or explore how we can better assist you, please don’t hesitate to reach out to our support team. Thank you again for your feedback. Best regards, GemPages Customer Support Team
Aug. 15, 2024
They are very long to answer, bad support.
Dear Gemstaria, We sincerely apologize for any inconvenience you experienced. It is never our intention to keep our valued customers waiting. Please be assured that we are actively working to enhance our services and aim to provide you with a much better experience moving forward. Thank you for your understanding and continued support. Best regards, GemPages Customer Support Team
July 30, 2024
messed up all of my product pages and i couldn't revert back to how it originally was
Dear Trendy Trending Tees, We sincerely apologize for any inconvenience you have experienced. We noticed that you only used our app for a brief period and did not contact our support team for assistance. We kindly invite you to give GemPages another try. Should you encounter any difficulties, please do not hesitate to reach out to our Customer Support Team, and we will be more than happy to assist you. We look forward to helping you build your pages. Best regards, GemPages Support Team
July 27, 2024
I am not a happy customer they expect you to know the system and it's practically impossible to get support I think we dealing with multiple people at the same time it takes for ever to answer you
Dear SecretOfTea, We deeply apologize for the unpleasant experience you have encountered. We recognize that we should have provided more prompt assistance and are working diligently to expedite our support processes. Your feedback is invaluable, and we are committed to improving our service to better assist you and all our customers. Should you encounter any difficulties, please do not hesitate to reach out again. Our support team will do their utmost to assist you. Thank you for your understanding. Best regards, GemPages Support Team
July 19, 2024
Not easy to use, layout changes constantly when switching from mobile to PC format
June 10, 2024
Es un robo no la instalen.
Dear Esteemed Customer, We are sorry to hear about your dissatisfaction and understand your concerns. At GemPages, we strive to provide high-quality service and support to all our customers. It appears there may have been a misunderstanding regarding the functionality of our product. Our team has reviewed your recent conversation with our Customer Support team, where we explained how the Image to Layout function works. We would appreciate it if you could provide us with more details about the specific issues you encountered, so we can better understand and address your concerns. Your feedback is important to us, and we are committed to resolving this matter to your satisfaction. Thank you for your understanding and for giving us the opportunity to improve. Best regards, GemPages Support Team
June 1, 2024
No answer from their customer service in hours. Mulitiple bugs and not compatible with every theme without custom coding
Dear Arctic Recovery DK, We apologize for any inconvenience you experienced. Our team strives to provide prompt support, and we regret that there was a delay in our response, we are working on it to improve our speed. We are constantly working to improve compatibility and fix any bugs. Your feedback is valuable to us, and we'd like to address your specific concerns directly. Please feel free to contact us so we can assist you further. Thank you for your understanding. GemPages Support Team
May 19, 2024
First of all, the free version of the custom font family upload doesn't work. And the free version doesn't have an auto-save turn-off option. The maximum time auto-save option doesn't work properly and removes the completed design after reloading the page. We used gempages for our maximum stores, but recently their poor quality free plan features forced us to move to another pagebuilder. If they don't change these things they will lose a lot of customers very soon!
Dear MrNeckHero, Thank you very much for your honest feedback. We really appreciate it. At GemPages, we always listen to our customers and improve our service from that. We would like to let you know that Custom Font is available on Free plan now. Please give it a try and let us know if there is any assistance you need from us. Best regards, GemPages Support Team