![GemPages Landing Page Builder for Shopify](https://cdn.shopify.com/app-store/listing_images/6d72140e25d3f444e352738033321b98/icon/CJCIkdONi_UCEAE=.jpeg)
GemPages Landing Page Builder
#1 Conversion-focused Page Builder to grow your business
Rating
4.8
feedback
4,513
chart
#236
All reviews
Rating Breakdown
Aug. 22, 2024
If you want a beginner layout design, you can choose the gem page, but if you want a webpage with transition and animation, you must search for another web design platform. Gempage can't provide transitions and animation and does not support importing transitions from other web design platforms. In hook and crook you want transition then they provide other service which is paid. Means first you have to pay for gempage pro plan for enable there pro function and then buy another plan for animation and other things. This is not win-win situation in gempage and their customer. Waste of money.
July 30, 2024
messed up all of my product pages and i couldn't revert back to how it originally was
Dear Trendy Trending Tees, We sincerely apologize for any inconvenience you have experienced. We noticed that you only used our app for a brief period and did not contact our support team for assistance. We kindly invite you to give GemPages another try. Should you encounter any difficulties, please do not hesitate to reach out to our Customer Support Team, and we will be more than happy to assist you. We look forward to helping you build your pages. Best regards, GemPages Support Team
July 27, 2024
I am not a happy customer they expect you to know the system and it's practically impossible to get support I think we dealing with multiple people at the same time it takes for ever to answer you
Dear SecretOfTea, We deeply apologize for the unpleasant experience you have encountered. We recognize that we should have provided more prompt assistance and are working diligently to expedite our support processes. Your feedback is invaluable, and we are committed to improving our service to better assist you and all our customers. Should you encounter any difficulties, please do not hesitate to reach out again. Our support team will do their utmost to assist you. Thank you for your understanding. Best regards, GemPages Support Team
July 19, 2024
Not easy to use, layout changes constantly when switching from mobile to PC format
June 10, 2024
Es un robo no la instalen.
Dear Esteemed Customer, We are sorry to hear about your dissatisfaction and understand your concerns. At GemPages, we strive to provide high-quality service and support to all our customers. It appears there may have been a misunderstanding regarding the functionality of our product. Our team has reviewed your recent conversation with our Customer Support team, where we explained how the Image to Layout function works. We would appreciate it if you could provide us with more details about the specific issues you encountered, so we can better understand and address your concerns. Your feedback is important to us, and we are committed to resolving this matter to your satisfaction. Thank you for your understanding and for giving us the opportunity to improve. Best regards, GemPages Support Team
June 1, 2024
No answer from their customer service in hours. Mulitiple bugs and not compatible with every theme without custom coding
Dear Arctic Recovery DK, We apologize for any inconvenience you experienced. Our team strives to provide prompt support, and we regret that there was a delay in our response, we are working on it to improve our speed. We are constantly working to improve compatibility and fix any bugs. Your feedback is valuable to us, and we'd like to address your specific concerns directly. Please feel free to contact us so we can assist you further. Thank you for your understanding. GemPages Support Team
May 19, 2024
First of all, the free version of the custom font family upload doesn't work. And the free version doesn't have an auto-save turn-off option. The maximum time auto-save option doesn't work properly and removes the completed design after reloading the page. We used gempages for our maximum stores, but recently their poor quality free plan features forced us to move to another pagebuilder. If they don't change these things they will lose a lot of customers very soon!
Dear MrNeckHero, Thank you very much for your honest feedback. We really appreciate it. At GemPages, we always listen to our customers and improve our service from that. We would like to let you know that Custom Font is available on Free plan now. Please give it a try and let us know if there is any assistance you need from us. Best regards, GemPages Support Team
May 9, 2024
Unfortunately, I spent hours working on a landing page for nothing. The AUTO save function and regular save function didn't work and the next day hours of work were for nothing. And the customer service is super incompetent. All they could tell me after hours was that the auto-save function worked and they couldn't help me. I will never use this software again.
Dear Lukas, We are deeply sorry to hear about the frustration that you experienced. We understand how valuable your time is and sincerely apologize for the inconvenience. Upon investigating your case, we did not find any issues with our app's auto-save or regular save functions, and we are truly perplexed by the unexpected behavior you encountered. However, we will make sure to deep dive to prevent the same issue occurs in the future. We regret if our customer service fell short of your expectations, and we apologize for any inconvenience caused by the delay in finding a resolution. We strive to provide excellent support to all our users, and we are sorry if we did not meet your needs on this occasion. If you would be willing to give us another chance, we would love the opportunity to assist you personally and ensure a smoother experience. Once again, we apologize for any inconvenience caused, and we thank you for your understanding. Best regards, GemPages Support Team
April 28, 2024
It is a scam they steal your money never subscribe !!! They will never give you a refund or youw ould be able to downgrade your plan, once you subscribe !
Dear ThemePagesAcademy, We appreciate you taking the time to share your feedback with us, and we're genuinely sorry to hear about your experience. However, we would like to address some misconceptions in your review. Firstly, we assure you that we are not a scam. We value the trust of our customers and strive to provide exceptional service. Many of our customers have been with us for a significant period, which speaks to our credibility. If we were indeed a scam, we believe that numerous customers would have left by now. Regarding refunds, we want to clarify that we have a dedicated customer support team available to assist with any concerns or refund requests. However, we have not received any communication from you regarding a refund. If you believe you are eligible for a refund as per our refund policies, we encourage you to reach out to our customer support team so we can assist you promptly. We have successfully facilitated refunds for eligible customers following our policies. Additionally, downgrading your plan is a straightforward process that can be easily handled by contacting our customer support team. We have assisted numerous customers in downgrading their plans to better suit their needs. This manual process helps us ensure better management of the billing system, as we operate under the billing control of Shopify. Once again, we apologize for any inconvenience you may have experienced, and we hope to have the opportunity to address your concerns and improve your experience with us. Please feel free to reach out to our customer support team for further assistance. Best regards, GemPages Customer Support Team
April 25, 2024
I was testing different apps for funnel building and forgot to cancel the subscription, and they refused to give me the refund even thought I didn't use the app, I definitely recommend use funnelish it's way better
Dear ELYON, Thank you for entrusting us with your business. We understand the importance of your time and investment. Regrettably, like many other companies, we have established refund policies to maintain fairness among all our customers, which also involves Shopify Billing Management. We apologize if our policy did not align with your expectations, and we appreciate your understanding in this matter. Should you require further assistance, please do not hesitate to contact us. Best regards, GemPages Support Team
April 18, 2024
I tried to use it and it made my site with errors. and also after removing the app we still have issues.
April 16, 2024
Its really to bad services. I canceled my free trial plan 3.day but they kept charging me!!! I talk to customer service and they said, they will deposit deposit your money in 5 day but its lie!!
Dear New Yorker Store, We apologize sincerely for the inconvenience you experienced. Upon reviewing our records, we have confirmed that the refund was successfully processed from our end as per our latest communication. Should you require any further assistance or if there are any lingering concerns, please do not hesitate to reach out to us. We are here to assist you in any way we can. Thank you for providing your feedback. We are committed to continuously improving our service and will strive to ensure a more seamless experience in the future. Warm regards, GemPages Customer Support Team
April 14, 2024
Abgebucht, obwohl alles gelöscht und gekündigt war.
Dear Casadelicia, We extend our sincere apologies for the unfortunate circumstances that prompted the decision to cancel your service. It's important to clarify that the billing system is managed by Shopify, and as a third-party application, we are bound to adhere to its regulations. We have issued the support for you after receiving the feedback. Kindly check your account after this. Thank you for your understanding. Warm regards, GemPages Support Team
April 9, 2024
Don't be fooled, you won't be able to downgrade to the free plan once you subscribed. They ask you to delete the app and risk loosing your live-page in order for you to sign up again and select the free tier. Thank you very much
Dear Esteemed Customer, We extend our sincere apologies for any inconvenience you may have experienced. In our commitment to ensuring a smooth transition and guaranteeing the integrity of the billing system and the awareness of reverting back, we have manually reverted the option back to the Free plan. We encourage you to reach out to our dedicated Customer Support team for any further assistance you may require. Thank you for promptly providing your feedback. Rest assured, we remain dedicated to continuous improvement and will diligently work towards enhancing your overall experience. Best regards, GemPages Support Team
April 8, 2024
STAY AWAY. INSTALLS CODE AND DOES NOT GET REMOVED WHEN YOU UNINSTALL THE APP!!!!! Now the Site is LITTERED with all their Code!!! No mention of code being installed....their "AI" is a joke, it doesn't work. Stay away from this APP..installs Code and doesn't get removed when the App is uninstalled.
March 29, 2024
also so etwas von unnötig. man bietet das man beim homepage die bilder erstzen kann aber nicht mal die funktion hat die hintergrund entfernen kann.anders kann man die hintergrund nicht entfernen. wenn man mit andere app die hintergrund enfernt sieht man einfach weisses hintergrund beim gempages. und wenn man ein anderes thema esign hat also in andere farben hat sieht das nicht gut aus . verstehe die guten bewertungen überhauot nicht. standard bilder von gempage sind ohne hintergrund und eigene geht nicht
Dear Esteemed Customer, We're sorry to hear about your experience, and we appreciate you taking the time to share your feedback. Upon reviewing our records, we couldn't find any recent interaction from you regarding the issue you mentioned about removing backgrounds. We're unclear about the specific problem you encountered, and we'd like to assist you further. Please reach out to our Customer Support team so we can better understand your concern and provide the necessary assistance. We're here to help resolve any issues you may be experiencing and ensure that you have a positive experience with GemPages. We look forward to hearing from you soon. Sincerely, GemPages Support Team
March 24, 2024
Please refund. I installed it on 3/10 and uninstalled it on 3/11. Because I didn't need it, I didn't use it. But they charged me $29. I haven't used it so please take my money.
Dear Lufod, We extend our sincere apologies for the unfortunate circumstances that prompted the decision to cancel your service. It's important to clarify that the billing system is overseen by Shopify, and as a third-party application, we are bound to adhere to its regulations. Regarding your request for a refund, we kindly ask that you reach out to our Customer Support team via live chat or email. We are committed to providing prompt assistance and resolving your concerns effectively. Thank you for your understanding and cooperation. Warm regards, GemPages Support Team
Jan. 30, 2024
DO NOT USE THIS!!! I tried making a page through this app one time and I didn't like it so I made a new page through shopify like normal. As soon as I published it, all the pages I made on this app randomly corrupted my new website and it messed up everything and now I have to restart. If you have this, delete it.
Dear Esteemed Customer, We sincerely regret any inconvenience you may have experienced with GemPages. We understand the importance of resolving the issue promptly and wish to assure you that identifying the root cause is a complex process, and attributing the corruption solely to GemPages may be premature. To better understand and address the situation, we would appreciate the opportunity to conduct a thorough investigation. Kindly consider reaching out to our dedicated Customer Support team, and we will diligently work towards a resolution tailored to your specific circumstances. We value your collaboration in this matter and express gratitude for your contribution to our ongoing improvement efforts. Thank you for your understanding. Best regards, GemPages Support Team