GemPages Landing Page Builder
#1 Conversion-focused Page Builder to grow your business
Rating
4.8
feedback
4,911
chart
#221
All reviews
Rating Breakdown
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Dec. 9, 2024
Made me believe there is A/B testing but there isn't. I'm looking a way how to migrate to Shogun. If you are choosing GemPages as you provider, you should 100% think about the fact that they advertise features, but they don't work or are not actually included...
Dec. 9, 2024
When i paid ANNUAL subscription i was tricked to believe there is A/B testing include. Well, there isn't if you are not using the OLD version of gempages...
Dec. 6, 2024
NO A/B Testing Feature anymore! One of the reasons i chose GemPages a year ago was because they had A/B Testing feature which was not perfect, but was good enough to optimize my landing pages. How they scrapped the feature in the new version and leaving those like me who prepaid for a YEAR in advance with no option to do a/b testing! I'm looking how to migrate to Shogun before next billing date.
Nov. 30, 2024
i uninstall this app i dont use why you still pickup money on my bank account
Dear valued customer, We are sorry for the inconvenience. According to Shopify’s policy, subscription charges are generated as soon as the user confirms the subscription, regardless of whether the app is uninstalled immediately afterwards. We would love to assist you further with the unexpected charge, and we have reached out to support you. Kindly help us check the email. Best wishes, GemPages Support Team
Nov. 3, 2024
At first i liked it, then i uploaded my new theme from shopify itself, 1 month work in my new homepage, then gempages just changed everything in the homepage, everything is gone. they cannot find it back. Its really horrible. First make a copy of ur new theme before you put it live.
Nov. 3, 2024
This app has caused us immense trouble, and we deeply regret choosing it. When we released the latest version of the theme, all the pages built with Gempage inexplicably rolled back to much earlier versions after going live, even though we had saved everything before the launch. It still automatically reverted to the incorrect version afterward, making it impossible to update or save any pages. Additionally, the customer service response and problem-solving speed are extremely slow, even when the issue has been clearly described. If you are running a long-term business, do not choose this app, it is completely unreliable.
Oct. 7, 2024
It keeps on crashing never saves my work and has tons of extremely irritating bugs and glitches.
Sept. 30, 2024
They reduced the number of theme sections available. Now if you want more than 20 sections you must pay 59$/month
Store
My Store
Using app
14 days
Dear Valued Customer, We sincerely apologize for any inconvenience and for the miscommunication regarding the limitation of the Theme Sections. Please reach out to our Customer Support team, and we will gladly assist you in restoring your original section allowance. We hope this resolves the issue and allows you to continue working seamlessly. Thank you for your understanding. Best regards, GemPages Customer Support Team
Sept. 14, 2024
The support is very slow. You can't hope an answer quickly. Very bad support
Dear Radiessa, We truly regret any inconvenience this situation may have caused. Our goal is always to provide timely and efficient support, and we apologize for any delays you've experienced. Please know that we are taking steps to improve our processes to better serve you in the future. We greatly appreciate your understanding and patience. Kind regards, GemPages Customer Support Team
Aug. 22, 2024
If you want a beginner layout design, you can choose the gem page, but if you want a webpage with transition and animation, you must search for another web design platform. Gempage can't provide transitions and animation and does not support importing transitions from other web design platforms. In hook and crook you want transition then they provide other service which is paid. Means first you have to pay for gempage pro plan for enable there pro function and then buy another plan for animation and other things. This is not win-win situation in gempage and their customer. Waste of money.
Dear Levathon, Thank you for taking the time to share your feedback. We’re sorry to hear that your experience didn’t meet your expectations. While we strive to accommodate as many customization requests as possible, there are certain advanced design elements, such as complex transitions and animations, that may require additional specialized services. Our team is always happy to help within the capabilities of our platform, but for highly customized features, we sometimes need to recommend external solutions to ensure the best outcome. We understand your frustration and appreciate your understanding as we work to continuously improve our offerings. If you would like to discuss your concerns further or explore how we can better assist you, please don’t hesitate to reach out to our support team. Thank you again for your feedback. Best regards, GemPages Customer Support Team
Aug. 15, 2024
They are very long to answer, bad support.
Dear Gemstaria, We sincerely apologize for any inconvenience you experienced. It is never our intention to keep our valued customers waiting. Please be assured that we are actively working to enhance our services and aim to provide you with a much better experience moving forward. Thank you for your understanding and continued support. Best regards, GemPages Customer Support Team
July 30, 2024
messed up all of my product pages and i couldn't revert back to how it originally was
Dear Trendy Trending Tees, We sincerely apologize for any inconvenience you have experienced. We noticed that you only used our app for a brief period and did not contact our support team for assistance. We kindly invite you to give GemPages another try. Should you encounter any difficulties, please do not hesitate to reach out to our Customer Support Team, and we will be more than happy to assist you. We look forward to helping you build your pages. Best regards, GemPages Support Team
July 27, 2024
I am not a happy customer they expect you to know the system and it's practically impossible to get support I think we dealing with multiple people at the same time it takes for ever to answer you
Dear SecretOfTea, We deeply apologize for the unpleasant experience you have encountered. We recognize that we should have provided more prompt assistance and are working diligently to expedite our support processes. Your feedback is invaluable, and we are committed to improving our service to better assist you and all our customers. Should you encounter any difficulties, please do not hesitate to reach out again. Our support team will do their utmost to assist you. Thank you for your understanding. Best regards, GemPages Support Team
July 19, 2024
Not easy to use, layout changes constantly when switching from mobile to PC format
June 10, 2024
Es un robo no la instalen.
Dear Esteemed Customer, We are sorry to hear about your dissatisfaction and understand your concerns. At GemPages, we strive to provide high-quality service and support to all our customers. It appears there may have been a misunderstanding regarding the functionality of our product. Our team has reviewed your recent conversation with our Customer Support team, where we explained how the Image to Layout function works. We would appreciate it if you could provide us with more details about the specific issues you encountered, so we can better understand and address your concerns. Your feedback is important to us, and we are committed to resolving this matter to your satisfaction. Thank you for your understanding and for giving us the opportunity to improve. Best regards, GemPages Support Team
June 1, 2024
No answer from their customer service in hours. Mulitiple bugs and not compatible with every theme without custom coding
Dear Arctic Recovery DK, We apologize for any inconvenience you experienced. Our team strives to provide prompt support, and we regret that there was a delay in our response, we are working on it to improve our speed. We are constantly working to improve compatibility and fix any bugs. Your feedback is valuable to us, and we'd like to address your specific concerns directly. Please feel free to contact us so we can assist you further. Thank you for your understanding. GemPages Support Team
May 19, 2024
First of all, the free version of the custom font family upload doesn't work. And the free version doesn't have an auto-save turn-off option. The maximum time auto-save option doesn't work properly and removes the completed design after reloading the page. We used gempages for our maximum stores, but recently their poor quality free plan features forced us to move to another pagebuilder. If they don't change these things they will lose a lot of customers very soon!
Dear MrNeckHero, Thank you very much for your honest feedback. We really appreciate it. At GemPages, we always listen to our customers and improve our service from that. We would like to let you know that Custom Font is available on Free plan now. Please give it a try and let us know if there is any assistance you need from us. Best regards, GemPages Support Team
May 9, 2024
Unfortunately, I spent hours working on a landing page for nothing. The AUTO save function and regular save function didn't work and the next day hours of work were for nothing. And the customer service is super incompetent. All they could tell me after hours was that the auto-save function worked and they couldn't help me. I will never use this software again.
Dear Lukas, We are deeply sorry to hear about the frustration that you experienced. We understand how valuable your time is and sincerely apologize for the inconvenience. Upon investigating your case, we did not find any issues with our app's auto-save or regular save functions, and we are truly perplexed by the unexpected behavior you encountered. However, we will make sure to deep dive to prevent the same issue occurs in the future. We regret if our customer service fell short of your expectations, and we apologize for any inconvenience caused by the delay in finding a resolution. We strive to provide excellent support to all our users, and we are sorry if we did not meet your needs on this occasion. If you would be willing to give us another chance, we would love the opportunity to assist you personally and ensure a smoother experience. Once again, we apologize for any inconvenience caused, and we thank you for your understanding. Best regards, GemPages Support Team
April 28, 2024
It is a scam they steal your money never subscribe !!! They will never give you a refund or youw ould be able to downgrade your plan, once you subscribe !
Dear ThemePagesAcademy, We appreciate you taking the time to share your feedback with us, and we're genuinely sorry to hear about your experience. However, we would like to address some misconceptions in your review. Firstly, we assure you that we are not a scam. We value the trust of our customers and strive to provide exceptional service. Many of our customers have been with us for a significant period, which speaks to our credibility. If we were indeed a scam, we believe that numerous customers would have left by now. Regarding refunds, we want to clarify that we have a dedicated customer support team available to assist with any concerns or refund requests. However, we have not received any communication from you regarding a refund. If you believe you are eligible for a refund as per our refund policies, we encourage you to reach out to our customer support team so we can assist you promptly. We have successfully facilitated refunds for eligible customers following our policies. Additionally, downgrading your plan is a straightforward process that can be easily handled by contacting our customer support team. We have assisted numerous customers in downgrading their plans to better suit their needs. This manual process helps us ensure better management of the billing system, as we operate under the billing control of Shopify. Once again, we apologize for any inconvenience you may have experienced, and we hope to have the opportunity to address your concerns and improve your experience with us. Please feel free to reach out to our customer support team for further assistance. Best regards, GemPages Customer Support Team