GemPages Landing Page Builder
Build high-converting landing page, post-purchase upsell | CRO
Rating
4.9
feedback
3,588
chart
#114
All reviews
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March 25, 2026
Good for starting to work on your shop, but after some time you realize the very limited functionality for a fairly high price.
March 24, 2026
I had a really bad experience with GemPages. Because of issues on my landing page, I had to contact support multiple times. They asked for access to my store, and I trusted them and gave it. After that, things got worse. Their technical team somehow changed my product page without my permission. For about 4 hours, my live product page was completely different and broken while my ads were running. This caused me to lose money and also hurt my customers’ trust. On top of that, they were very slow in fixing the actual problem I contacted them for. The page loading issues are still not properly resolved. Overall, I’m extremely disappointed. This didn’t just waste my time — it actually cost me money. I would not recommend using this app.
Feb. 25, 2026
MUY DESCONTENTA CON LA APP...SON INCUMPLIDOS...TE PROMETEN UN MES DE PRUEBA Y A LOS 8 DIAS SE VENCE Y TE ENVIAN UN COBRO DE $29.9 CUANDO DEBERIA SER DE $14 Y LO MAS PREOCUPANTE ES QUE DICEN QUE EL MES ESTA VENCIDO Y TENGO QUE PAGARLO DOBLE...ASI NO SE PUEDE!!!
Hola SHOPIFY ONLINE COLOMBIA, Lamentamos sinceramente la confusión y la molestia que esta situación le ha causado. Queremos aclarar que actualmente no ofrecemos un periodo de prueba de un mes. Según nuestro sistema, el cargo confirmado fue de $14.50 USD, y esta factura aún no ha sido pagada. Si ha recibido un doble cobro, por favor envíenos la factura correspondiente para que podamos revisarla de inmediato. En caso de cualquier error, procederemos con el reembolso sin problema. Además, usted es elegible para un reembolso, y estaremos encantados de gestionarlo siguiendo el proceso correcto. También notamos que el correo electrónico al que escribió no es el correcto. Nuestro email oficial de soporte es: [email protected] Nuestro equipo ya le ha enviado un correo con asistencia detallada. Le pedimos amablemente que lo revise y nos responda para poder ayudarle lo antes posible. Quedamos atentos a su respuesta. Saludos cordiales, Auri Customer Support Manager GemPages
Feb. 20, 2026
decidi pagar el plan y realmente no fue para nada lo que esperaba , es demasiado lento , se supone que si uno paga es para tener un mejor rendimiento en las paginas y no fue asi, la carga de la landing es demasiado lenta y por mas de que compriman las imagenes no funciona , ya es de la aplicacion
Hola NIVADI, Lamentamos mucho que el rendimiento no haya cumplido con tus expectativas. Entendemos lo importante que es la velocidad de carga, especialmente después de haber adquirido un plan de pago. Para poder revisar a fondo el problema con la carga de tu landing, te pedimos por favor que contactes a nuestro equipo de Atención al Cliente a través del chat en vivo. Así podremos analizar tu página directamente y brindarte una solución más precisa. Puedes escribirnos mediante el Live Chat dentro de la aplicación y estaremos encantados de ayudarte. Saludos cordiales, Auri Gerente de Atención al Cliente GemPages
Feb. 12, 2026
Everything seems to work fine, until you finish your design and realise that the desktop layout doesn't sync (pictures missing or different pictures added, sizing wrong, columns layout wrong, text different sizes) with the tab layout and mobile layout, which you have to go in and tweak individually, but then realise those tweaks do sync with the desktop layout, so you have to individually mark sections in the advanced tab one by one to not display on the desktop or tab layout if you're tweaking the mobile layout specifically. It's the weirdest workflow I've ever seen and suck up hours as you check each detail to see which ones synced and which ones didn't.
Hello Our Quill, Thank you for sharing your experience. We’re sorry to hear that the responsive settings caused frustration while working on your layouts. GemPages follows responsive web design principles, which means certain elements such as text styles are synchronised across devices by default unless adjusted using specific device settings. In your case, the text size behaviour and button width settings were working as designed, but required configuration through the responsive controls. Our team has already provided a detailed screen recording to guide you step by step on how to customise each device layout correctly and avoid unintended syncing. We kindly invite you to review that recording when you have a moment. If anything remains unclear or you would like further assistance, please let us know. We’re here to support you and ensure your layouts work exactly as expected. Kind regards, Auri GemPages Customer Support Manager
Feb. 6, 2026
Non existing technical support. The support are just general customer service people that don't understand development We have a technical problem, but they are unable to solve it because they don't understand the problem.
Nov. 21, 2025
It doesn't work with JPEG image formats, total waste of time. We tried to request a refund only five hours after payment, but they make you provide so much evidence. It’s just another way of wasting time.
Oct. 20, 2025
Server down during multiple hours. Still waiting with a lot of work and changes to do and no access.
Hello AMORENCE, We are very sorry for the inconvenience you experienced when our servers were down. The issue was caused by a major outage from Amazon Web Services (AWS), which affected many platforms worldwide, including ours. While this was beyond our direct control, we fully understand how frustrating it must have been to lose access during an important time. Our team has been working on improving our infrastructure and backup systems to prevent such situations in the future. We truly appreciate your patience and understanding, and we hope everything is now back to normal for you. Best regards, Auri GemPages Customer Support Manager
Oct. 20, 2025
Used to be great, but has gone downhill since the V7 upgrade. As of late it feels like they're doing everything they can to put previously accessible features under new, more expensive paywalls, just to squeeze every last dollar out of marchants. Which would be understandable, if the app was still great. It's not. Everything went to the toilet since V7. They constantly push "upgrades" that take several minutes "re-optimizing" your pages before you can get in the editor to make any changes. That too often freezes. I've found myself locked out of the editor due to an "upgrade" at crucial times. Anyone who hasn't used this yet, I recommend you install something else.
Hello Mech.land, We are truly sorry for the frustration you experienced with the V7 upgrade and the recent app lockout. The issue was caused by an unexpected outage from Amazon Web Services (AWS), which affected many platforms including ours. Our team has been working on improving our infrastructure and backup systems to prevent similar disruptions in the future. I’ve also reached out to you directly via email to discuss your experience in more detail and ensure your concerns are fully addressed. Best regards, Auri GemPages Customer Support Manager
Sept. 23, 2025
Hi Pro-Fit Golf, It's Auri, GemPages Customer Support Manager. 1st of all, I'm very sorry for the unpleasant experience. I have seen that you contacted us a couple of days ago about the code conflict, and our CS team was able to assist you on that. I have also sent you a message to support you further if you have any other inquiries. I'm looking forward to supporting you further. All the best, Auri GemPages Customer Support Manager
Sept. 21, 2025
Bad Support i am waiting for more than a week for a solution. [email protected] is not helping me properly.
Hello NoorShades, We are very sorry for the unpleasant experience and the delay you’ve faced. At the moment, our team is still working on improving support for the Translate & Adapt issue, which may be why the solution has taken longer than expected. Since support via email can sometimes take more time, we kindly suggest reaching out to us through our Live Chat inside the app for faster updates and assistance. Best regards, Auri GemPages Customer Support Manager
Aug. 19, 2025
I used this app for 1 year and my site slow down and to load my product page takes 15-20 sec. And i had some issue that my template disorted if I wanted to uninstall, i talk with them but they did't help me with a real solution.
Hello MindFit, It's Auri, a Customer Success Manager at GemPages. I am truly sorry to hear about your experience. Page loading speed can be influenced by many factors, including content size and even external network conditions. Since you had designed many templates with GemPages, uninstalling the app may have caused some display issues due to missing code. That’s why we advised that you can safely redesign your pages using Shopify’s default editor afterwards. I appreciate your feedback and will continue working to improve. If you need any additional support, our team will always be here to help. Auri GemPages Customer Success Manager
Aug. 18, 2025
site was very slow for this
Hello Evallys.com, We’re sorry to hear about the slowdown you experienced. Website speed can be influenced by many factors such as page content, third-party apps, or even temporary network conditions. Our team is always happy to check specific cases and provide optimisation guidance. If you’d like us to look into this further, please don’t hesitate to reach out — we’ll be here to support you. Auri GemPages Customer Success Manager
Aug. 12, 2025
User navigation is confusing, loading time takes awhile, which led me to refresh my page all to realize that any of my unsaved work did not auto-save and I had to start all over...and then to realize that I had to upgrade to launch my 2nd landing page. Unfortunately will not be using this app any further.
Hello sea and blossom, We're truly sorry to hear about your experience, and we completely understand how frustrating it must have been to lose your work and face limitations unexpectedly. We’d love to learn more about what happened, especially around the unsaved work, as we may be able to help recover the page or at least understand how to prevent this from happening again. Also, just to clarify, our Free plan allows publishing of one page only. To launch additional landing pages, an upgrade is required, though we understand this could have been communicated more clearly, and we’ll take your feedback seriously to improve that. If you're open to giving us another try, please reach out via in-app chat or email at [email protected], we’d love a chance to support you directly. Best regards, Auri GemPages Customer Success Manager
July 12, 2025
My page broke and when I informed them they closed the live chat and ignored me. My page still has big error message. This is the worst software ever. Dont use it. All the people saying its 5 star are referral people or bought reveiws.
Good day Sunse We understand your frustration, and we truly apologise for the experience. The live chat issue you encountered was caused by a technical error that temporarily disrupted the widget — it was not intentional, and we resolved it shortly after. Our records show that the page issue you reported was fixed and confirmed working on your end. If anything still isn’t right, we’re more than happy to check again. As for the reviews — Shopify maintains very strict moderation and policies. If we ever attempted to buy reviews, our app would’ve been removed immediately. Every review on our page is genuine and unfiltered. Lastly, I’ve already personally reached out to you via email. If you have a moment to review my message, I’d really appreciate the chance to support you directly. Sincerely, Auri GemPages Customer Support Manager
June 29, 2025
Modifico el código de mi tienda y ahora las variantes salen bloqueadas, tuve que cambiar de tema porque un no lo puedo solucionar
Hola M. Valentina – María Valentina C., Gracias por tus comentarios y lamentamos sinceramente los inconvenientes que experimentaste. Nuestro equipo ya ha proporcionado la solución al problema con la visualización de las variantes después de la personalización del tema. Si tienes alguna otra duda o inquietud, no dudes en contactarnos nuevamente — ¡estamos aquí para ayudarte! Saludos cordiales, Auri | Gerente de Atención al Cliente Equipo de GemPages
June 10, 2025
Big problem. I have created a landing page, but the shopping cart creates an incorrect design (different from the original store). GemPages shopping cart design is terrible. Emerald in support did not help me and told me to solve the problem myself. Support claims that the cart is managed in the main Shopify theme, but I don't have that. There is an error on the app side and they are not solving it. I paid 59 dollars, spent a whole day doing the landings and now I'm going to lose time and money.
Good day Dentiphoto, First of all, I would like to sincerely apologise for the frustration and inconvenience you’ve experienced. I have personally reached out to you with a proposed solution to help resolve the issue, and I hope you’ll be able to review it whenever you have time. We truly regret that this situation caused you both time and financial loss, and we’ll continue to do our best to support you until this matter is fully resolved. If you need any further assistance, please don’t hesitate to get back to us — we’re here and ready to help. Auri GemPages Customer Support Manager