GemPages Landing Page Builder
#1 Conversion-focused Page Builder to grow your business
Rating
4.9
feedback
3,013
chart
#172
All reviews
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Oct. 25, 2025
I got scammed with their 30 day money back guaranteed promise. I had a surprise deduction with my Shopify plan for $29 while I used the tool for only 9 days for experimentation. I cancelled it later on and asked the support if I am going to have funds deducted. the support told me no deduction will take place and it will be covered. Scam be aware before you subscribe.
Good day Alomrani, First of all, we are truly sorry for the unpleasant experience with the cancellation process. After reviewing your case, I can see that our team had already informed you that you were eligible for a refund and asked you to complete the refund form. However, we have not yet received your submission. It’s possible that a language barrier may have caused some misunderstanding. Please rest assured that there is absolutely no scam involved. We strictly follow Shopify’s policy for all payments and refunds. As GemPages is a third-party app, all subscription charges are managed directly by Shopify. I have also personally reached out to you via email with further instructions to help you complete the refund process and get your money back. I look forward to hearing from you soon. Warm regards, Auri GemPages Customer Support Manager
July 21, 2024
gempages is good, however you can't translate pages without paying a lot of money. Gempages should find a solution for this.....
Jan. 22, 2025
Stuck itself in every inch of the code to my website and not easily removed even seems to be adding more of itself after uninstalling, and the landing page doesn't even work correctly. Has slowed down my website significantly!
July 31, 2024
Update: I'm working on this again 1 year later and still having similar issues. The platform is slow to load and support are not online during European business hours. App is good but support are rarely online, or at least not online during our normal business hours in the UK. So we send report requests then do not hear back for hours. With other apps at this price and of a similar nature there is always some support around to help.
Hi Jamie, Please accept my apologies for the recent frustration you've experienced. The GemPages Team always try our best to cover 24/7 across different timezones. Our sincerest apology if at some points you have experienced a longer waiting time due to our high volume of requests. Please let us know your concerns, if any. We guarantee that we will do everything in our power to ensure that you are completely satisfied. James | GemPages Customer Success Manager
Feb. 1, 2022
Great and abundant design features, easy to use and navigate, but otherwise pretty dysfunctional. Glitches often, isn't easily made compatible in all device versions, therefore making you go through loops to make everything perfect on all devices. Some things will stop working after they've been published for some time, such as buttons and links. Worst part of all: Their support team, or lack thereof. Sometimes emergencies occur and you need immediate assistance, but they are hardly available and generally not helpful. Responses take a long time. Typically if you're running a trafficked website and a problem arrises, you need help pretty quickly. Gem Pages doesn't seem to understand this. This has caused us issues many times. For example, one of our product pages has completely stopped working, which is a huge issue as an e-commerce store. Went to contact support (which is only available through a live chat) and got a message saying that they are on vacation for the next 7 days. You simply cannot operate like this when you're supporting the websites of service providers and e-commerces. Nonetheless, our custom-coded website is near complete and we absolutely cannot wait to never have to deal with Gempages again.
Nov. 25, 2019
Very slow and poor technical support. The app is ok, but pretty buggy if I'm honest. At present, I can't recommend this app.
Sept. 23, 2019
I've been using this app for over 10 months now and have to say this app has GREAT potential. The amount of customization is amazing for the price. However, the rave stops there. The first couple months were great, but for longterm use this is not a good option. The amount of glitches have become too much for the cost. I would love to continue using Gempages because I've integrated so much of my website into their platform, but when you lose hours of work time recreating the same page over and over because something as basic as a save or export feature isn't working- its time to go. I've had to redo the product page on each individual product twice because their meta widget kept failing, I've had to recreate a simple blog post 3 times, the complaints are endless. Time is money and the frustration is unbearable. Customer service was great the first couple months (or maybe my patience was just higher), but they seem to only give promises of improvements with nothing ever changing. I hope Gempages improves their issues, until then maybe my review will save someone else their time and money.
Aug. 9, 2019
At first use, I was very happy with the ease of design. But when I would publish the (hours and hours worth of) edits, the real view of my website would totally glitch and ruin everything I worked on in both desktop and mobile view. Support team is friendly and eager to help, but ultimately were not able to fix the problem properly. I could not afford to waste any more time fiddling with it so disconnected the app. Very upset with all my time and effort wasted!