GemPages Landing Page Builder
#1 Conversion-focused Page Builder to grow your business
Rating
4.8
feedback
4,513
chart
#236
All reviews
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July 21, 2024
I am on the paid version, so far it is user-friendly and there's always support after hours ( I think their support is based in the Philippines) The best time to reach them for support is nighttime in the USA. My biggest issue is when they are supposed to be saved, there were a few times it didn't and I had to back track and waste more time. I'm not sure when this happens but I've had to hit Save every time I made a small change while working on the page to avoid it from happening again. I would love to love this app. Will change this if support can reach out and give me an explanation.
March 21, 2024
Not integrated with Shopify. There's always an issue that comes up, for example I just found out that from android there was a bug with the cta button which was huge. The preview doesn't work. I recommend you to use a Shopify pre built theme instead.
March 12, 2024
The app is quite nice and it has a variety of features/pages. However, the chat support is never available for a quick question. I need to wait hours to get my questions answered usually when I am away from the computer - so it's very frustating.
Dear Canbra Prints, We sincerely apologize for the inconvenience you experienced with our chat support service. We understand that waiting for a response can be frustrating, especially when you have urgent questions. We want to assure you that we are actively working on addressing the issue of long response times. Due to high demand, we have experienced delays in handling customer inquiries. However, we have already taken steps to expand our support team, although training new staff members may take some time. We appreciate your understanding and patience during this transition period. Thank you for your continued support. GemPages Support Team
Oct. 20, 2023
Installed the app to try it. I decided it was not for me. Used the safe uninstall feature that is supposed to remove all the code. It did not work. I still have over a dozen templates, snippets, and so on added to my themes, including my live theme. Support reached out to help the next day, but I did the removal myself to speed up the process.
Dear Francisco, We apologize for the inconvenience you experienced with our app's safe uninstallation. This was not our intention, and we understand your frustration. Rest assured, we are actively working to enhance this functionality for a more seamless user experience. In regard to support, we want to clarify that our support team is already in touch with you and provided the support, however, we haven't heard from you since the last message providing instructions and offering to escalate to the Technical team. If you still need further assistance, please don't hesitate to get back to us. We are just one click away. Your feedback is valuable, and we appreciate your input. We're dedicated to improving our services and ensuring a better experience for all our users. Thank you for trying our app and we hope to make it right again for you. Warm regards, GemPages Support Team
Oct. 2, 2023
I recently gave Gem Pages a whirl, primarily to assist in creating ad landing pages. At first glance, the app seemed promising, but as I delved deeper, I noticed that the effort required to design a landing page here was quite akin to constructing a custom page using Shopify's theme builder sections. Given the similarity in workload, I wasn't entirely convinced to invest more time into it. Where I felt most let down was during the uninstallation. It's vital for apps to ensure a smooth, clean uninstall process, but that was far from the case with Gem Pages. Although the app was technically "removed", it left behind traces – unwanted code in my theme file, redundant templates it had created, and a plethora of unused assets. Gem Pages could've been more considerate by tidying up after itself. That said, it wasn't an entirely negative experience. I didn't hate the app. It has potential, but the user experience, especially during uninstallation, needs some fine-tuning.
Thank you for trying GemPages and seeing its potential for the landing pages. We have noted your observations on the design effort and we are constantly improving our features to make GemPages more user-friendly and efficient. We are sorry for the uninstallation issue. We know how important it is to have a smooth and clean uninstall process, and we apologize for the leftovers in your theme files, templates, and assets. We value your feedback and we are working hard to fix this problem. Your feedback helps us to enhance GemPages and provide better service. We appreciate your honest feedback, even if it points out our flaws, as it helps us grow. If you ever come back to GemPages, we hope you will see the positive changes from your feedback. Meanwhile, if you have any questions or concerns, please contact us. Our team is ready to help you and make sure you are happy with GemPages. Thank you for choosing GemPages. We hope to serve you better in the future. GemPages Support Team
May 9, 2023
Updated review. I ultimately got a refund, rightfully, because I uninstalled the application days before the billing cycle and i got billed "accidentally" as I was told. Never the less support was better.
Dear Gold Ami, Thank you for your valuable feedback and we are truly sorry for the recent billing incident you encountered. Allow me to clarify the situation again. With regards to any third-party subscriptions on Shopify, the most effective way to terminate a billing cycle is to uninstall the app so Shopify can recognize the user's desire to no longer utilize the app and cancel the next billing cycle. It is essential to point out that GemPages does not have any power concerning one's billing cycle and Shopify is solely responsible for managing all billing cycles. As said, since you are still being charged even after you have uninstalled the app, we are more than willing to process the refund for the unused billing cycle. Please kindly follow the instructions of your support team and feel free to let us know if you have any other questions or concerns. Thank you! Thomas | GemPages Customer Success Team
Jan. 9, 2023
They used to be better, but as the company grows, they don't tend to personal issues. I think this is more tailored toward smaller businesses as they can lack on support when it is most needed sometimes. Overall good interface.
Thank you for your time and honesty, your opinion is valued greatly. We are prioritizing the issue you're facing with our app, and our team is already working actively to resolve the issue. Also, I appreciate you making us aware of your experience. We strive to provide excellent customer service in a timely manner, and I apologize for the inconvenience this has caused. Cindy | GemPages Customer Success Team
March 20, 2021
The app whas not right for me but everyone was very friendly and helpful. I expected a little bit more user friendly. Thank you.
Dear valued customer, Thank you so much for your constructive feedback. It’s also exactly what we’re working on to improve the customer experience and get the best out of the app to create high-converting and beautiful-looking online stores. I hope you can see the major improvements which will happen soon enough in the app and our services. Best regard, James Customer Success Manager
Feb. 8, 2021
Very useful app. It has some bugs but nothing terrible. The only major drawback is the customer support. They reply late, they are going on vacation or being out of office all the time. Some of them don't know how to help you. That happened with me. I gave it another shot with another employee and they helped me just fine. The first one just said: "I am sure you can easily build your pages again" (I had a problem with my pages.
Thank you for your feedback! We're happy to hear that you find GemPages helpful for building your pages, but really sorry to hear that you have got a not good experience with our support agent. I have checked the chat log session and totally agree that our agent could provide you even more effective assistance by communicating more explicitly. Tom, and Marc will join and continue assisting you with any concerns you have. And if you need further assistance, please don't hesitate to let us know through [email protected]. Our team will be there to help you with our best. We would love the opportunity to bring a better experience for you. Thank you again! James | Customer Success Manager
Dec. 17, 2020
just spent 1.5hrs with chat support to solve the issue alone. they didn't even trouble shoot the problem correctly and told me I was wrong to then tell me I was right. this was a waste of time. if you are not a coder or web developer this app is difficult if your pages face any issues. however, creating pages are simple, good templates, but if you need any back-end support you have a better shot figuring it out yourself. I've lost revenue because of this and they don't care. there is other alternatives. goodbye to a 2 year customer
Hi Keron, Thank you so much for your honest review! We're happy to hear that you're satisfied with our product but really sorry to hear that you've a not good experience with the misunderstandings of our support agent then they could not help you as you expect. I can assure that it does not reflect our intentions and expectations of our staff. We would love the opportunity to reverse your negative experiences and turn it into a positive. We client experience is our highest priority and we want you to feel that. I've left you an email and looking forward to hearing from you! James | Customer Success Manager.
June 3, 2020
I used it alot and its a very very good tool! But once you start editing and using it and suppose you manage a few pages, the app starts to lag and it brings alot of pain! Lets hope for an update!!!
May 27, 2020
Its ok, kinda buggy and lacking some features that make it difficult to make quick changes. pretty overpriced in my opinion. support is whatever.
May 26, 2020
Hi, we are still waiting for APRIL to resolve the collection display issue which is a obvious bug... We have 2 other stores using GEMPAGES and there is no problem.. (no big issue i.e.) but we encounter the collection page displaying the wrong product items.. please settle it ASAP for us and as mentioned to APRIL (your support staff), we need to go live tomorrow... Please assist... It may also have been our problem but we need to assistance ASAP...
May 22, 2020
It started off great! NOW A NIGHTMARE stay away. The platform is full of bugs and doesn't update correctly and has caused me to shut down my website NEVER HAD A ISSUE WITH ANYONE LIKE THIS!
May 12, 2020
Pretty cool app but didn't liked the costumer care it feels like they almost don't want to help you
April 3, 2020
I used this app to customize my shopify pages and collections. I like the features, the ease of use and the price. Unfortunately I have found that documentation on app features is very limited and the tech support takes too long to respond and then the response is not complete and requires several back and forth communications to get the answers that I need. I pay for the pro version which says it includes quick response. Since I haven't experienced this I requested information about getting a quicker response if I upgrade to the highest plan and still have not heard back.
March 22, 2020
I love this app but for some reason my themes be messing up every time i switch from desktop to phone and its really annoying please fix it asap
Feb. 8, 2020
5 stars for a good builder but -2 stars for poor customer relations. Good app, but seems to be under new management and the new management is not very accommodating. I signed up last year and liked the app. But then when doing some construction on the site recently, the app was inadvertently deleted. Well, turns out they have increased pricing since I installed it before and they are not willing to honour the price I was previously paying. Yes, my bad for deleting the app. But also their bad for trying to squeeze me for more money instead of keeping a happy customer happy. So, I am moving to a different builder as I am not eager to work with this team any more since they are not eager to work with me.
Jan. 30, 2020
The support is quite slow.. hopefully the support line can respond to your issues faster. Can be very confusing to set up as there is much tutorials
Sept. 18, 2019
The app does have a lot of nice design features, but also has its significant drawbacks. For one, it's quiet hard and complicated to use, and designing pages (or even just sections) with it can be a tiring and draining experience that takes much of your time. In addition, when you try to edit an existing subpage with the app, all the existing content of the page gets completely messed up, and at least in my experience, the features I tried to add (in existing subpages) didn't even work properly. I'm currently using the app as a temporary solution until I get a new theme, to complete a lot of things that are missing in my current free, sucky theme. I only used to build the home page. This app is, indeed, good as a specific or a short-term solution for a feature that's missing in your theme, but I don't recommend using it as a long-term solution or build your entire store with it.