All reviews

Rating Breakdown

  • 5
    94% (3,374 ratings)
  • 4
    3% (92 ratings)
  • 3
    0% (11 ratings)
  • 2
    0% (12 ratings)
  • 1
    2% (54 ratings)

Reviews with Text

  • 92% (3,266)
Review RSS Feed Review RSS Feed

5 / 5 Share

Dec. 29, 2023

excellent support.

Using app

9 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 27, 2023

I have been using GemPages for a few months now and it's amazing ! It can pretty much do everything. - If you need custom code from other thirdparty app it work perfectly BUT some time it require a little bit a of help - It could be tricky to add specific condition by code The Customer Support is just fantastic. I really recommend !

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 27, 2023

The support team is very helpful and I've had only good experience with Gem pages

Using app

2 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Dec. 25, 2023

One of the greatest attractions of this app is the simplicity of creating the ideal page by just selecting and arranging elements. It offers a wide variety of elements, catering to diverse design needs. Even though the app is not available in Japanese, its intuitive and user-friendly interface makes it easily accessible for beginners. What's particularly noteworthy is the excellent support system. The support team provides detailed guidance with images, ensuring peace of mind for users when they encounter any uncertainties or questions. This is a significant advantage for users. There are many wonderful apps in the market, but I am truly grateful to have encountered this one. The combination of ease of use, a wealth of features, and attentive support creates an environment that maximizes user creativity. I highly recommend trying this app for anyone interested in design.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 23, 2023

I am very happy with GemPages. For me, they are a must have. One of the best things is the chat support. They go above and beyond to figure out the problem. Usually it is something stupid I've done. Thank you so much, GemPages

Using app

Almost 3 years

Total reviews

5

Average rating

5.0

5 / 5 Share

Dec. 22, 2023

Really great app and great customer service. Can strongly recommend it.

Using app

8 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 22, 2023

Gempages has been great to use to build my website. I have contacted the team a handful of times for support and they are amazing everytime. All of their suggestions has worked and they are helpful and friendly to understand how they can asisst.

Store

body pH

Using app

2 months

Total reviews

4

Average rating

4.5

5 / 5 Share

Dec. 17, 2023

I love GemPages for its awesome support. Whenever i have a problem i get fast and transparent solutions.

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 15, 2023

Always have a good experience with support anytime I need help. Highly recommend! Abby was super helpful and very responsive :)

Using app

Almost 3 years

Total reviews

7

Average rating

5.0

5 / 5 Share

Dec. 13, 2023

Great customer support!

Using app

Over 1 year

Total reviews

4

Average rating

5.0

1 / 5 Share

Dec. 13, 2023

This app has proven to be quite frustrating. The code of this builder is inaccurate and causes issues on the pages we construct. To exacerbate matters, the support and technical team seem to lack the necessary knowledge. It's disheartening that they appear to be uninformed and unhelpful.

Using app

About 2 months

Total reviews

1

Average rating

1.0

Developer Reply

Dear Shreeram, I sincerely apologize for the frustration you've encountered with our app, and I appreciate your candid feedback. We've taken your concerns seriously and have diligently investigated the issues you flagged. After identifying the root cause, our technical team has implemented the necessary fixes to ensure smoother functionality. We understand the importance of accurate code and the impact it has on the pages you construct. I regret any confusion caused by our initial lack of explanation. We are committed to continuous improvement and are grateful for the opportunity to address and resolve the issues you've highlighted. Our Customer Success Manager has already been in touched with you to provide a full explanation. We hope it's clear to you about the issue. If you have any further questions or require additional assistance, please feel free to reach out. Your satisfaction is our priority. Best regards, GemPages Support Team

5 / 5 Share

Dec. 12, 2023

The support when I had a problem was very quick and helpful. I would be happy if they would add native language support someday.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 12, 2023

Great app, and very helpful support!

Using app

10 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 12, 2023

It may have one of the best customer support services I have seen, not only on a shopify app, but in general on all type of businesses. They really help you personally resolve any kind of problem is it was theirs. Specially Thanks to Tom and Liam that have been helping me.

Using app

8 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 11, 2023

Good Customer Support

Store

Enico

Using app

2 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 11, 2023

I like the platform, it's easy to use and very customizable. Customer support sometimes takes a bit to get back to you but it's always with action and no BS. They even went as far as filming a video for a custom coding block I needed as I don't have much experience in that realm.

Using app

11 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 10, 2023

Very responsive support team even on a sunday! Thanks a lot helping me out quickly.

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 9, 2023

I have been usinf gempages fro the past few months now. Definately recommend! I use it for all my pages on my store now, it's very easy to create the look and style that i'm after.

Using app

9 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 8, 2023

Nice app and the development team help us a lot.

Using app

13 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 8, 2023

Excellent support. I have reached out to the support team a couple of times so far and they were always helpful. They are quick, knowledgeable and always available. Being new to Gempages, I had a lot of questions but I never got stuck anywhere because the support team is very prompt. I appreciate it.

Store

Irrenic

Using app

27 days

Total reviews

5

Average rating

5.0