All reviews

Rating Breakdown

  • 5
    94% (3,402 ratings)
  • 4
    3% (92 ratings)
  • 3
    0% (11 ratings)
  • 2
    0% (12 ratings)
  • 1
    2% (56 ratings)

Reviews with Text

  • 92% (3,292)
Review RSS Feed Review RSS Feed

5 / 5 Share

June 6, 2023

Sarah has been so supportive. I cannot say about everyone there because 1 of 8 is solid. The time for them to respond for support varies. Sometime really quickly but other times it can take up to hours. The only reason why I pushed for Sarah to send me a link for review is because she nailed it all support, prompt response, and thorough trouble shoot. More Sarahs please

Using app

5 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for taking the time to provide a rating. Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers. Sarah was awesome! I'll surely let her know you left us this review. Thank you so much!

5 / 5 Share

June 6, 2023

Super accompagnement, la fille Abbie est un ange, elle m'a aider à avancer de manière très efficace grâce à son écoute active.

Using app

4 months

Total reviews

2

Average rating

5.0

Developer Reply

We are so delighted that you rate our support 5 Star. We strive to provide just that for all our customers. We're excited to be your companion as you watch your business growth.

5 / 5 Share

June 6, 2023

GemPages has been a game-changer for my Shopify store. The intuitive drag-and-drop editor and pre-designed templates made it incredibly easy to create stunning and professional-looking pages. The flexibility and power of the features allowed me to customize every aspect of my pages to align with my brand. What truly sets GemPages apart is their exceptional support team. Whenever I had questions or needed assistance, they were always prompt, knowledgeable, and went above and beyond to ensure my success. Thanks to GemPages, my store now stands out and converts better than ever. I highly recommend it to any Shopify merchant looking to take their store to the next level!

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 6, 2023

I really have a great experience with GEM pages. Most of the things I can do by myself. If it is to diffcult or I'm stuck i can always contact the supportteam for a fast response!

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

June 3, 2023

I am satisfied with the quick response to help me in my technical difficulties. Great customer service.

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for sharing your feedback with us. We're glad to hear that you are satisfied with our quick response in addressing your technical difficulties. Providing great customer service is a top priority for us, and we're thrilled that we were able to assist you promptly. If you ever encounter any further issues or have any additional questions, please don't hesitate to reach out. We're here to ensure your continued satisfaction. Thank you for choosing our services!

5 / 5 Share

June 1, 2023

We are satisfied with the system's intuitive, easy to use, and basic features, but most of all we appreciate the speed and courtesy of customer support. We will continue to use it.

Using app

12 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for this stunning review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime!

5 / 5 Share

June 1, 2023

Im super happy with this app. First of all, it makes the changes I'm used to, as a web developer, possible. When I asked Costumer service for help on a problem I just couldn't see myself, they responded straight away and helped me fix it in seconds. This makes Shopify actually fun for developers who don't like the native design platform Shopify offers. Totally worth it!

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

We were delighted to get your review! It really put a big smile on our faces. Happy to hear that our support team accompanied you throughout your entire experience with GemPages. If there is anything more we can do to assist, please do let us know via live chat or email address [email protected].

5 / 5 Share

May 27, 2023

awesome app , and their customer service is top notch! Definitely recommend them as i have been using gempages for several years now

Using app

Almost 2 years

Total reviews

5

Average rating

4.2

Developer Reply

Wow! Thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us. We’re here for you anytime.

5 / 5 Share

May 26, 2023

Honestly, I am not a tech person but this app is AMAZING, and the customer service is truly everything. Every time I speak with someone, they are able to figure out exactly what is wrong and help. I also love that I learn so I can manage issues quickly myself moving forward. This app was recommended to me and it is such a great addition to your store. WELL worth it. Thanks Touqir for your help!

Using app

6 months

Total reviews

5

Average rating

5.0

Developer Reply

Hi, We're delighted that our efforts have contributed to the success of your business. Should you have any other concerns, please don't hesitate to reach us via live chat or email us at [email protected]. We're here to help you achieve success, always.

5 / 5 Share

May 26, 2023

I love this builder; it's definitely made designing tasks a whole lot easier. Customer service is also excellent.

Using app

Over 2 years

Total reviews

1

Average rating

5.0

Developer Reply

We are delighted that you've had a 5-star experience. This is the best we could hope for! Thank you for choosing GemPages and we look forward to serving you for many years to come!

5 / 5 Share

May 25, 2023

It's a powerful and flexible builder. Easy to use if you are familiar with any other similar front-end builders. Customer support is also on point. Only suggestion would be auto-save feature to help forgetful designers like myself. Other than that, it's pretty dang awesome!

Using app

21 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for your thoughtful review! We're happy to hear that you got great support service from our support agents. Also really appreciate your suggestion about (auto-save feature) Our team is so excited to ship more amazing features in the next release of GemPages. Best wishes!

5 / 5 Share

May 25, 2023

AM\mazing builder it helped me out a lot and theyre awesome serously! amazing! You guys did an amazing job with this app! Plus cutomer service is amazing!

Store

Majesty

Using app

23 days

Total reviews

4

Average rating

5.0

Developer Reply

We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. We are looking forward to giving you an even better experience in the future.

5 / 5 Share

May 23, 2023

I love having tools to make my stores look unique and have them perfectly optimized, Gempages provide tons of tools to make it happen! In my case, I like to think out of the box and try new things :) and I messed up a couple of times and every time I contacted support they helped very quickly! these guys know what they doing and doing it perfectly!

Store

Ulevi

Using app

2 months

Total reviews

1

Average rating

5.0

Developer Reply

Your review helps us so much and we can’t thank you enough for taking the time to write it. Providing an enthusiastic service to our clients is very important to us, so to know we’re coming through is a big win!

5 / 5 Share

May 21, 2023

Fastes support ever!! They solved a bug within 5 minutes after my request. Amazing! Than you Mona for your fast service!

Using app

9 months

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for your review! We are so happy that our support agent (Mona) was there to assist you, everything looks fantastic. Don't forget to reach us via live chat or email, if you need us we are here to help!

5 / 5 Share

May 21, 2023

Their service is amazing, I had a lot of questions at the beginning and they all answered and were very patient, I recommend Gempage 100%

Using app

About 3 years

Total reviews

1

Average rating

5.0

Developer Reply

Our team thrilled to receive such great rating. Happy to hear that you enjoy the app. Thank you so much for your support. Our entire team at GemPages ASIA greatly appreciate it.

5 / 5 Share

May 18, 2023

We've used Gempages for years now. It takes a little bit of getting used to how everything works together but once you do it makes everything flow and look great. Even if you have problems they get back to you super quickly with resolutions and guidance on fixing it (even if it's your own fault for causing the problem).

Using app

About 4 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for being a loyal user of Gempages for several years! We truly appreciate your continued support. We understand that there might be a learning curve in understanding how all the features work together, but we're glad to hear that once you familiarized yourself with the platform, it has greatly improved the flow and appearance of your content. It's fantastic to know that our customer support team has been able to promptly assist you whenever you encounter any issues. We strive to provide fast and effective resolutions, even if the problem was caused inadvertently. Our aim is to ensure a smooth experience for all our users. We value your feedback and look forward to serving you with the same level of dedication and support in the future. If you have any further questions or need assistance, please don't hesitate to reach out. Thank you once again for your trust and for being a valued member of the Gempages community. Best regards,

5 / 5 Share

May 18, 2023

Amazing support team with great customer service. It takes them a few minutes to help you resolve a problem. My experience with Gem Pages has been very pleasant.

Store

kombi

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

We are so delighted that you rate our support 5 Star. We strive to provide just that for all our customers. We're excited to be your companion as you watch your business growth.

5 / 5 Share

May 18, 2023

Really love their customer support and technical team and how they keep supporting me while building the site. Thanks, Gempages team

Using app

15 days

Total reviews

3

Average rating

5.0

Developer Reply

Thanks for sharing such kind words. We promise to always support you until you are satisfied. If you have any concerns, please remember we're always here. Contact us via live chat or email at [email protected] and enjoy more of our professional support services.

5 / 5 Share

May 17, 2023

Amazing Customer Support, Whenever I have a question they typically respond within a few hours. They can get hands on access which makes fixing issues effortless. Thanks Tony!

Using app

7 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for taking the time to rate us, your feedback is greatly appreciated and helps us maintain a high level of service for our customers. Please let us know your concerns, if any. We guarantee that we will do everything in our power to ensure that you are completely satisfied.

5 / 5 Share

May 15, 2023

Gem pages has enabled us to elevate our website to a new level while saving time due to their great templates options and easy to use interface. Their customer support team is always on the ball and goes above and beyond to assist, surpassing the minimum expectations, to assist us effectively and timelessly. Highly recommend.

Using app

3 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for taking the time to share your feedback with us. We're thrilled to hear that GemPages has enabled you to elevate your website to a new level and that you've found our templates and user interface easy to use. We appreciate your willingness to recommend our services to others. It means a great deal to us that you trust us enough to refer us to your network. If you have any further feedback or suggestions on how we can improve our platform or services, please don't hesitate to let us know. We value your input and are committed to continuously improving our product to better meet the needs of our users.