All reviews

Rating Breakdown

  • 5
    93% (3,181 ratings)
  • 4
    3% (86 ratings)
  • 3
    0% (11 ratings)
  • 2
    0% (12 ratings)
  • 1
    1% (50 ratings)

Reviews with Text

  • 93% (3,098)
Review RSS Feed Review RSS Feed

5 / 5 Share

Feb. 4, 2021

I had a pressing issue and an unwavering support rep in Leo. Leo stuck with me and persisted including sending me screenshots and a loom video on how to exactly fix my problem. Awesome super fast support response time. Leo never left me hanging and saw through the fix.

Using app

23 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 4, 2021

Customer service is incredible. Use them to build custom funnel LP. All bugs fixed in minutes. Highly recommend.

Store

GEN2

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 28, 2021

One of the best customer service I have come across. The app itself is amazing and the customer support is even better. Went above and beyond with the enquiries. Would recommend to anyone!

Using app

14 days

Total reviews

9

Average rating

4.6

Developer Reply

Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience. Our support team will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and looking forward to have more grateful experiences in the future! All the best, Cindy | Customer Success Team

5 / 5 Share

Jan. 22, 2023

Updated: This app is the cornerstone of my entire store. The support goes out of their way to even give you code snippets for advanced stuff. The support is amazing and always responsive. The quality of my websites are professional. You don't need a Click-Funnel app at all as this will do it all. Best App I use! My one main gripe, is that the editor gets slow, when editing for more than 15-minutes and has to be restarted. This is in all browsers, so I hope they address this. Just wanted to update my review to saying that this is the best customer support I ever experienced. They went over and beyond to help with coding!

Using app

About 2 years

Total reviews

19

Average rating

4.7

Developer Reply

We're proud to companion with your business. Glad to hear that our support agents was there to help you get familiar to GemPages. If there is anything more we can do to assist, please do let us know via live chat or email [email protected]. Thank you very much!

5 / 5 Share

Jan. 28, 2021

Having been using gempage for almost 1 year, always satisfied with this page tool, I love this app, my store can not without it, and also their service is awesome!!!

Store

Ultenic

Using app

2 months

Total reviews

2

Average rating

5.0

Developer Reply

Hi my friend, Wow! Thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us. We’re here for you anytime. Cindy | GemPages Customer Success Team

5 / 5 Share

Jan. 28, 2021

Excellent support and awesome, flexible interface. We use this app for every subpage on our site. Great app, thank you!

Using app

7 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this excellent rating. We really appreciate your business. Let us know via live chat or email [email protected] if there is anything else that we can help you with!

5 / 5 Share

Jan. 26, 2021

First of all, the app is super easy to use and more powerful than some other similar product that I have used. In this app, there is a high degree of freedom in designing web pages. And I find it very useful to a merchant like us who already has a systematic website design that when creating a new page, we have to keep it looking good whilst being consistent with the whole. Besides the APP itself, live chat support is super responsive and helpful. When we ran into customization that we can pull out, Ken and the team helped us with the code issue and achieved the effect that we need. So, really good work there. Also I have a suggestion that when different elements are stacked and nested on top of each other, often the smaller elements inside will be hard to select and edit (because they are obscured). This is only a small problem, and I have found a solution. But if there can be some optimization, the app will definitely become better. In all it's a really great tool to help our store, it deserves a 5 stars.

Using app

About 1 month

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 26, 2021

Excellent app, super fast response to any queries, they go above and beyond in helping out, highly recommended

Using app

5 months

Total reviews

5

Average rating

5.0

5 / 5 Share

Jan. 26, 2021

This app is very user-friendly and helped me a lot to build a nice website for my store. The support is also amazing and is quick to respond and guide through issues.

Using app

23 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 26, 2021

I don't write many reviews, but I am loving this app. I had an issue that I wanted to add, that the app didn't cover and they resolved it for me. The support team and speed of communication was excellent. Would highly recommend

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 24, 2021

I've been using GemPages for about two months now. This app is amazing! The pages are very customizable after you get the hang of it. The support team is very responsive. It will be great if the elements like lightbox for gallery images, product images vertical scroll, etc.

Using app

About 2 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Jan. 22, 2021

This app is a huge improvement over a similar one I've used in the past. The integrations are a huge plus for me as well, and the support has been very responsive as I've learned how to do everything. I'd definitely recommend it!

Using app

2 months

Total reviews

5

Average rating

5.0

Developer Reply

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers. Also, I'll surely pass your kind words on the support team. Please don't hesitate to contact us via live chat or email [email protected] if there is anything more we can do to assist. Best wishes!

5 / 5 Share

Jan. 20, 2021

Easy to use and GREAT customer service via live chat! This has been a simple way to make my site look more custom.

Using app

About 8 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 19, 2021

I love this app. Tons of flexibility to be creative when planning out a page. The GemPages staff are also super friendly and attentive to an issues that come up. I have their app on two websites because its so good.

Using app

5 months

Total reviews

5

Average rating

5.0

5 / 5 Share

Jan. 18, 2021

I'm a graphic designer of the BLK and many more that doesn't know much about programming stuff and been using gempages in different client's stores. Really easy to use, just upload your graphics, move and drag elements and its done! Also shout out to Miss Bella and Sir Marc for outstanding service for always helping me every time there's a problem in page that I dont know how to fix. Thank you!

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 18, 2021

I am a complete newbie to site design and have found Gem Pages, with its awesome functionality much easier to use than expected. I've used their support 3 times and they have been amazing. I dont often leave glowing reviews but these guys have been next level. Without asking, they resolved one of the issue for me. Something that was my fault, but they were happy to go above and beyond.

Using app

24 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Jan. 16, 2021

Good App and good support! The app is flexible and allows you to create and build any pages you want. The support is great!

Using app

10 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 15, 2021

We've been using this app at least 2 years. First, SUPERB customer service - fast and friendly. We use this to augment the site with landing pages incorporated into the main nav. It's easy, but runs best if you are detail-oriented to check your settings (ANY pages on Shopify with heavy images or fancy animations will load your page and reduce speed). So work smart, and the app works even better for you. WAY better than coding your own pages natively in Shopify. There's good looking options here for templates and build-your-own. EXCELLENT options to change what features show on what devices - i.e. you can have video background show on desktop, with an option to turn that off for mobile and show an alternative on mobile. This is excellent for speed and user experience optimization. Their features have improved over time with more and more control. I will say since I have coding experience that goes back decades, I find that coding experience helps to keep the pages optimized and consistent between devices. And coders will always "get it" with advanced options. You do NOT need coding experience to use this. I'm just saying it's an advantage with all things digital. If a page is created for our site that is not made by me, I will always go in and "clean" it up, since not all drag and drop features appear consistently the best for their devices. This is not a bad thing at all — if anything, it shows the power you have to control how your pages look across all devices. This is a GOOD thing. I'm just giving a tip to pay attention to that when using these templates. Overall excellent app. On my wishlist that I keep begging them for: PLEASE let us create a META image per page, if that is ever possible. Know that GEM pages will pull your Shopify main META image when sharing the link. That is frustrating, so I'm happy to hear about a workaround. But if that's the only bad thing, I'll take it!

Using app

Almost 3 years

Total reviews

8

Average rating

4.6

Developer Reply

Wow! Thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us. Also, I totally agree with your suggestions & recommendations, they are amazing. I'll surely pass all of them to our Development team, they will help us to see how we can have it as soonest as they can. If there is anything more we can do to assist, please do let us know via live chat or email [email protected]. Thank you very much & Have a great weekend, my friend

5 / 5 Share

Jan. 15, 2021

This app (and their team) has been an absolute game changer (and lifesaver at times!) for our website. Not only did it let us get around the complicated backend of our store theme that we purchased with perfect integration, but every single time I've had a question or concern they are there immediately to help. And SO patient while they do it. The app is incredibly user-friendly and intuitive and it works like a "Gem". :) We have the Pro Plan and it's worth every penny!

Using app

5 months

Total reviews

7

Average rating

5.0

Developer Reply

Thank you for leaving us this wonderful review, my friend! We are thrilled that you enjoyed your experience with GemPages editor and our support service! We're always there to assist whenever you need! Happy Selling!

5 / 5 Share

Jan. 15, 2021

The Team is so helpful in achieving all your design dreams. Everything is possible with them.. their support team is fast and works hard to get everything accomplished quickly and exactly as you wanted it! Would give a 6 stars review if I could.

Using app

9 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your review! We are happy that our support team was prompt in their response, and that they were able to help you. Thank you very much for using GemPages! If there is anything more we can do to assist, please do let us know via live chat or email [email protected]. Thank you very much!