All reviews

Rating Breakdown

  • 5
    95% (4,342 ratings)
  • 4
    3% (121 ratings)
  • 3
    1% (26 ratings)
  • 2
    0% (21 ratings)
  • 1
    2% (81 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Dec. 18, 2020

I've been using this app for 18 months now and nearly everything on the site runs through Gempages. As with all sites, I'm constantly adding new functionality to the site and the support has been fantastic at getting new apps to work within pages. Obviously, not every other app is compatible, but now my decisions for app choice are around being able to call and control it with Gempages as I'm confident they'll be able to help me achieve my goal.

Using app

Almost 2 years

Total reviews

2

Average rating

5.0

3 / 5 Share

Dec. 17, 2020

just spent 1.5hrs with chat support to solve the issue alone. they didn't even trouble shoot the problem correctly and told me I was wrong to then tell me I was right. this was a waste of time. if you are not a coder or web developer this app is difficult if your pages face any issues. however, creating pages are simple, good templates, but if you need any back-end support you have a better shot figuring it out yourself. I've lost revenue because of this and they don't care. there is other alternatives. goodbye to a 2 year customer

Using app

Almost 2 years

Total reviews

1

Average rating

3.0

Developer Reply

Hi Keron, Thank you so much for your honest review! We're happy to hear that you're satisfied with our product but really sorry to hear that you've a not good experience with the misunderstandings of our support agent then they could not help you as you expect. I can assure that it does not reflect our intentions and expectations of our staff. We would love the opportunity to reverse your negative experiences and turn it into a positive. We client experience is our highest priority and we want you to feel that. I've left you an email and looking forward to hearing from you! James | Customer Success Manager.

5 / 5 Share

Dec. 17, 2020

A very good application! Bella helped me to get a personalized result according to my expectations and very quickly. I recommend GemPages!

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your review! We are so happy that our support agent - Bella was there to assist you, everything looks fantastic. Don't forget to reach us via live chat or email, if you need us we are there to help! Janie | GemPages Support team

5 / 5 Share

Dec. 17, 2020

April & Bella did an amazing job resolving all the issues I was having. The tech team was very fast and even provided me with videos explaining how I can fix some of the issues. Great app, would recommend.

Using app

6 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience. our agents (April & Bella) will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and looking forward to have more greatful experiences in the future! Cindy | GemPages Support team

5 / 5 Share

Dec. 17, 2020

You can make it all your needs very simple. Everyone can use it just spend 5 min in-app. They have a very good support team. Thank you GemPages

Using app

Over 2 years

Total reviews

8

Average rating

5.0

Developer Reply

Thank you for taking the time to share this positive rating! I will surely pass your kind words to our team

5 / 5 Share

Dec. 16, 2020

Top service! I wanted a liquid code but I couldn't do it so I sent them a message and got a reply within minutes. They arranged it for me within a few hours and sent me an explanation video! Really super! Grateful and I can continue with my website again.

Using app

About 2 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers. We're always happy to give you a hand whenever you need. Best wishes! Janie | GemPages Support team

5 / 5 Share

Dec. 16, 2020

The App is not only fantastic but their support team is outstanding. I can only recommend you to upgrade to the live chat feature and the support team will help on all your queries. I even needed some coding done which was not related to building pages and they helped me straight away. Also if you guys are looking for SEO related improvements when building your pages, then GemPages is the right partner to amend the H tags as well for you. Overall one of the best apps we have on our store and can only recommend them on all levels.

Using app

22 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for taking your time to leave us this review! Glad to hear that GemPages was helpful to create your pages. They're looking stunning! Don't forget to reach us via live chat or email ( [email protected]), if you need us we are there to help! Thank you so much again & Have a nice day!

5 / 5 Share

Dec. 25, 2020

This app has been quite friendly to use. I am a beginner in this so I had plenty of mistakes and confusion. However, the team at GemPages were very very patient with me in troubleshooting and explaining to me the errors and faults. Top-notch and no regrets

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 15, 2020

Superfast support, easy to navigate platform. It seems that the Gem team is working hard to fix bugs and to perfect the app in any possible way! Highly recommend.

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your review! We are happy that our support team was prompt in their response, and that they were able to help you. Thank you very much for using GemPages!

5 / 5 Share

Dec. 15, 2020

Have started using custom page builder for the first time. Amazing live chat support, always able to answer my questions!

Using app

2 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers. We're always happy to give you a hand whenever you need. Best wishes! Cindy | GemPages team

5 / 5 Share

Dec. 15, 2020

The app is just amazing! It makes creating and modifying your store so convenient. The supporting team is very helpful and accurate with their navigations. I strongly recommend it!

Using app

5 months

Total reviews

1

Average rating

5.0

Developer Reply

Our team thrilled to receive such great rating. Happy to hear that you enjoy the app. Thank you so much for your support. Our entire team at GemPages ASIA greatly appreciate it.

5 / 5 Share

Dec. 15, 2020

Quick & efficient to solve the issues I encountered! The customer service agent is friendly & polite!

Using app

Almost 2 years

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for this stunning review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime! Janie | GemPages Support team

5 / 5 Share

Dec. 15, 2020

Absolutely the best experience I've had ever with web development. Seriously, I was recommended to use Gempage through a Shopify rep when I told her I needed a developer. She looked at my site and wrote to check Gempage out. So I did. I signed up for the 10-day trial and within a few hours I signed up. I recommend this for anyone who needs to modify their products page and their homepage. The templates, the customer service, everything!!! I had a rep named Steve who guided me and fixed what was needed. My site looks better than ever. Now to make sure it's optimized. I believe they may do that too? Not sure.

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 14, 2020

Le service client est juste extraordianire ! ils m'ont accompagné de a à z vraiment vraiment merci ! Je recommande grave !

Using app

5 months

Total reviews

2

Average rating

5.0

Developer Reply

Merci beaucoup pour cette superbe critique. Nous apprécions vraiment que vous soyez un client et que vous aidiez à partager le mot sur nous - GemPages. Nous sommes là pour vous à tout moment! =========== Thank you so much for this stunning review. We really appreciate you being a customer and helping to share the word about us - GemPages. We’re here for you anytime!

5 / 5 Share

Dec. 14, 2020

Great page builder easy to use and support is amazing they helped me to solve my problem highly recommend this app

Using app

10 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this excellent rating. We really appreciate your business. Please let us know what we can do for you in the future Janie | GemPages team

5 / 5 Share

Dec. 14, 2020

Such a great page builder, ton of features and super easy to use, so you can build your lander or PDP extremely well. Btw, if you ever need to reach out to their support team, just do it, they are amazing.

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

We're so happy to hear that you and your team find GemPages helpful to your business. They're amazing! If there is anything more we can help, please do let us know. We're always there to assist whenever you need!

5 / 5 Share

Dec. 14, 2020

BEST APP TO BUILD YOUR PAGE! It gives me full control over the placement, fonts, colors, spacing, background, mobile vs laptop view and everything. The customer service is great, quick response time, they will help you with any confusion or questions you have. There are templates for if you don't wanna build the entire thing yourself. Its easy to save elements from templates and use on your page, I wanted a unique and customised website gempages is the only place to do that on. Refunds on apps, integration, third party apps are all made easier with a team of friendly and patient customer service department. I am going to use gem pages for all my product stores, I have a tech store right now. Hoping to start a clothing brand and skincare brand in 2021 and I will 100% use gempages. I learned the software within a night, it was really easy lol but within the day you'll master it with all the "hacks". The only con: I liked gempages blue logo better.

Store

Skinbae

Using app

Over 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for your review and recommendation! Happy to hear that GemPages provided you the customisation options that you were looking for! Everything is looking excellent! Let us know via live chat or email [email protected] if there is anything else that we can help you with! Cindy | Customer Support Team

5 / 5 Share

Dec. 13, 2020

I love this App. Great features, easy to learn, it has a truly "What you see is what you get" WYSIWYG designer/editor. Recently made some updates and added more features that are great. Their support on top of that is AWESOME.

Store

XooKool

Using app

Over 3 years

Total reviews

25

Average rating

5.0

Developer Reply

Thank you for spending your time leaving this review. Thrilled to hear that you have amazing experience with GemPages and our service! Don't hesitate to reach us via live chat or email, if you need assistance. Thank you again!

5 / 5 Share

Dec. 12, 2020

App is great, I'm pretty sure the product page landers doubled my conversion rate... soo yeah. There were a couple technical things I needed done on my lander and the support was able to work it out on the code side of things. Honestly game changing app if you build your LP well

Using app

About 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 11, 2020

The app is great and the support is better. Had an issue with my store due to another app and gem pages helped me out quickly and efficiently. I recommend them 1 million times.

Using app

Over 2 years

Total reviews

1

Average rating

5.0