All reviews

Rating Breakdown

  • 5
    94% (3,374 ratings)
  • 4
    3% (92 ratings)
  • 3
    0% (11 ratings)
  • 2
    0% (12 ratings)
  • 1
    2% (54 ratings)

Reviews with Text

  • 92% (3,266)
Review RSS Feed Review RSS Feed

5 / 5 Share

May 17, 2022

If I could award Sarah with 10 Stars I would. If patience and empathy were more than gold Sarah would be the most patient and empathetic human on the planet. I had an issues with Products and templates and he spent the time I needed to help me through it step-by-step until I finally understood what was required to make it all work. Outstanding. Exceptional. And so appreciated during a stressful day. Thank you Sarah and Thank you GemPages. Best Shopify Page Builder by far. Edward

Using app

About 1 year

Total reviews

33

Average rating

5.0

5 / 5 Share

April 14, 2021

This app is supreme! The application is so customizable! You don’t need to be a genius to design your own site with GemPages. We have the freedom to do whatever we want, we are very particular how we want things to sit on our page, and it is so easy to move things around. Our customers love our website, we get compliments all the time, it wouldn’t look this good without GemPages. We love that other applications can be integrated with GemPages, it makes our site so much better. Customer Service is always right there for us anytime we have a question or do not know how to do something. Top Notch, thank you GemPages.

Store

PAWDEGA

Using app

9 months

Total reviews

4

Average rating

5.0

5 / 5 Share

April 13, 2021

Really great app! Looks good, easy to use and great customer service, they have fixed all issue quickly providing clear instructions on how they did it. So far there's nothing we haven't been able to add / fix! Thanks very much Gem Pages!

Using app

30 days

Total reviews

4

Average rating

5.0

5 / 5 Share

April 13, 2021

We have been using Gempage for a short time, this application is perfect. Excellent application and efficient support! Thank you for everything the Gempage team

Using app

28 days

Total reviews

1

Average rating

5.0

5 / 5 Share

April 12, 2021

Great Customer service! Had multiple roadblocks and was really stuck on some technical issues but the support team were able to point out the problem and guided us through the whole thing.

Using app

15 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience. Support team will definitely be happy to read what you wrote. We put customer experience and satisfaction is our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and looking forward to having more grateful experiences in the future!

5 / 5 Share

April 9, 2021

Absolutely amazing. I did struggle a little bit to get the hang of it, however the app itself is made so thoughtfully and so easy to use. And if you are struggling, you just reach out then the staff members will take care of it ASAP. Marc helped me for the last problem I had- so quick and job done so perfectly! Highly recommend.

Using app

29 days

Total reviews

1

Average rating

5.0

5 / 5 Share

April 9, 2021

I love this app. The support team is super! They think a long and response super quick! this will boost your pages

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

April 8, 2021

I had the pleasure of being assisted by Tom when I had some trouble upgrading my plan and connecting another store to my account. He performed a very good service and was very helpful. I have nothing to complain about - it was a five star service.

Using app

Almost 2 years

Total reviews

3

Average rating

5.0

4 / 5 Share

April 7, 2021

Few small problems. But customer service is fixing every problem very fast. Nice to work with GemPages.

Using app

2 months

Total reviews

3

Average rating

4.7

5 / 5 Share

April 3, 2021

I made my first experience with building a website myself with GemPages. Gempages is clear but still gives many possibilities of own designs. I especially like the close and friendly contact to the support (Special thanks to Leo!).

Using app

3 months

Total reviews

12

Average rating

4.7

5 / 5 Share

April 2, 2021

While you may face the occasional glitch or hiccup, the customer service is always there to support you in whatever way they can. But most times it's beyond the usual customer service and they come up with a way to do something wonderful for your site. Highly recommend service.

Using app

26 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for taking your time to leave us this review! Glad to hear that GemPages was helpful to create your pages. They're looking stunning! Let us know via live chat or email [email protected] if there is anything else that we can help you with! We're always there to assist whenever you need! All the best,

5 / 5 Share

March 31, 2021

10/10 Builder and Staff. I use this on all of my shopify businesses. Janice helped me and was VERY Responsive and very kind. GIVE HER A RAISE :) God Bless, -Jake

Using app

6 days

Total reviews

5

Average rating

5.0

Developer Reply

Thank you for your review! We are so happy that our support agent - Janie was there to assist you, everything looks fantastic. Don't forget to reach us via live chat or email, if you need us we are there to help!

5 / 5 Share

March 29, 2021

GREAT APP, great customer support, overall the best app we've ever worked with. Amazing tools, easy to use, perfect integration, very seamless. Would give this 10/5 stars if I could.

Using app

About 1 month

Total reviews

3

Average rating

5.0

5 / 5 Share

March 29, 2021

Excellent app and excellent assistance, they work very well! I asked for a problem and they have answered me at moment

Using app

3 days

Total reviews

5

Average rating

5.0

4 / 5 Share

March 26, 2021

Excellent customer service when you can reach them (time difference). They showed me how to fix things and made videos so I could learn myself. They also edited code for me to change some things as well. Takes some time and effort to play around with it to see how it looks (lots of tweaking etc) but once you get the hang of it it goes smoothly!

Using app

12 days

Total reviews

1

Average rating

4.0

Developer Reply

Thanks very much for your balanced and fair review. We're happy to hear that you find GemPages helpful. We would love to know more about your experience via our live chat channel or email ([email protected]). We would be happy to check and make it right for you! All the best,

5 / 5 Share

March 26, 2021

Incredible level of attention and kindness from Cindy, thank you very much for your time and patience. I wish they all had the same predisposition. Thanks a lot!

Using app

5 days

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for your review! We are so happy that our support agent (Cindy) was there to assist you, everything looks fantastic. Don't forget to reach us via live chat or email, if you need us we are there to help!

5 / 5 Share

March 25, 2021

great and quick support, nice app if you want to customize your store without anycoding skills. 100% Recommend

Using app

6 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi my friend, I would like to express my sincere gratitude for your recommendation! Don't hesitate to let us know if there is anything more we can do to help. We're always happy to assist! Let us know via live chat or email [email protected] if there is anything else that we can help you with!

5 / 5 Share

March 25, 2021

GemPages really is fantastic... after moving from Weebly (which is a very similar drag and drop interface for building) I was a bit dissapointed with the Shopify way... even after buying 2 different 3rd party themes. Then I discovered GemPages (and no they are not paying me). What a game changer... it really is amazing. And any issues, and I created a lot of issues myself, Ken and the rest of the developers really are spot on. 5 stars all round!

Using app

7 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this excellent rating & feedback. We're proud to companion with your business. Glad to hear that Ken was there to help you get familar with GemPages. If there is anything more we can do to assist, please do let us know via live chat or email [email protected]. Thank you very much!

5 / 5 Share

March 24, 2021

A great page editor, customer service is very efficient in solving problems! , I’m very patient. When I have any questions, no matter how big or small, I can basically solve them

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

March 24, 2021

The customer support is amazing! Thank you Marc for being so patient and resourceful when you were solving our issues!

Using app

About 2 months

Total reviews

1

Average rating

5.0