All reviews

Rating Breakdown

  • 5
    94% (4,638 ratings)
  • 4
    3% (137 ratings)
  • 3
    1% (28 ratings)
  • 2
    0% (22 ratings)
  • 1
    2% (89 ratings)
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4 / 5 Share

Sept. 9, 2024

So far so good with the website editor, only downside is lack of a photo editor that you can use after uploading an image to make minor changes or crops to fit certain elements. Responsive editor is very good but I find that its challenging and time consuming to use for various phone sizes and ensure that it works correctly without having to edit each phone size. The best thing about gem pages is customer support, they respond so quickly to any query and fix any issues I have so quickly.

Store

GO:24

Using app

4 months

Total reviews

1

Average rating

4.0

4 / 5 Share

Sept. 4, 2024

The app itself is useful for smaller teams on a single site. Due to its complexity and lots of functionality, it can slightly malfunction from time to time... however the support team is stellar and will go above and beyond to get you taken care of.

Using app

Almost 4 years

Total reviews

9

Average rating

4.9

4 / 5 Share

Aug. 21, 2024

good stuff

Using app

About 1 month

Total reviews

3

Average rating

4.7

4 / 5 Share

Aug. 15, 2024

Buen servicio al cliente muy respetuosos.

Using app

About 1 month

Total reviews

3

Average rating

4.3

4 / 5 Share

Aug. 13, 2024

I've been using GemPages Page Builder and overall, I'm quite pleased with it. The software is user-friendly and easy to navigate, which makes designing pages a breeze. There are a few minor bugs and usability issues here and there, but nothing that significantly hampers productivity. Of course, there's always room for improvement, and I hope to see some of these quirks ironed out in future updates. What really sets GemPages apart, though, is their customer service. The team is incredibly helpful, knowledgeable, and responsive. Special shoutout to Liam, who consistently goes above and beyond—I’d rate his service 5 stars!

Using app

Over 5 years

Total reviews

1

Average rating

4.0

4 / 5 Share

Aug. 8, 2024

customer support is just phenomenal, the app is really easy to use as well

Store

My Store

Using app

16 days

4 / 5 Share

Aug. 6, 2024

Using app

5 months

Total reviews

1

Average rating

4.0

4 / 5 Share

July 29, 2024

I would recommend it. TONY has helped me a lot

Using app

5 days

Total reviews

1

Average rating

4.0

4 / 5 Share

July 28, 2024

Good support. Thank you

Store

Mary

Using app

7 days

Total reviews

1

Average rating

4.0

4 / 5 Share

July 8, 2024

Great software - it's a really solid implementation and we use it to a lot of success. That said, their dev team plays fast and loose with their code refactoring. I have to check in on my pages I built now and again to make sure they are still working/displaying as intended, or when I need to republish a page - need to make sure I have time to troubleshoot .css

Using app

9 months

Total reviews

5

Average rating

4.8

4 / 5 Share

June 20, 2024

Gempages is a great tool, you almost can do as much as if you were using wordpress. There is still some room for improvement but they are working on it. The support for sure gets 5 stars as they are quick to reply and come up with solutions most of the time!

Using app

3 months

Total reviews

4

Average rating

4.8

4 / 5 Share

June 16, 2024

Kind and very helpful customer service. would give it 5 stars if free version came with like 10 free pages but other than that great service... alot more flexible and customizable design wise than basic Shopify. Looking forward to the future of Gem

Store

My Store

Using app

1 day

4 / 5 Share

June 14, 2024

Me parece super funcional la aplicacion, solo recomendaria mejorar un poco el tiempo de respuesta en soporte. Pero bien porque me solucionaron el incoveniente que presentaba.

Using app

4 months

Total reviews

2

Average rating

4.5

4 / 5 Share

June 12, 2024

What I like most about Gem is the customer service. They are really helpful all the time and answer very quickly. I'm so happy with the service so far.

Using app

4 months

Total reviews

3

Average rating

4.3

4 / 5 Share

May 20, 2024

Get's the work done. Support is god tier.

Store

Cossmoz

Using app

2 months

Total reviews

1

Average rating

4.0

4 / 5 Share

April 16, 2024

Really good solution and helpful support service. Could do with a few more templates but still worthwhile.

Using app

11 days

Total reviews

1

Average rating

4.0

4 / 5 Share

March 26, 2024

It was easy to use and even a Japanese person could do it without any problem. The support is very attentive.

Store

ICHIDO

Using app

6 days

Total reviews

1

Average rating

4.0

4 / 5 Share

March 18, 2024

GemPages offers various features such as responsive design, integration with popular ecommerce platforms like Shopify, WooCommerce, and BigCommerce, as well as support for custom HTML and CSS for advanced customization.

Using app

6 months

Total reviews

1

Average rating

4.0

4 / 5 Share

Feb. 20, 2024

I was satisfied with the service, they are fast and efficient.

Store

EVOUP

Using app

Over 1 year

Total reviews

1

Average rating

4.0

4 / 5 Share

Feb. 15, 2024

From the outset, GemPages' user-friendly interface made creating and customizing Shopify pages much easier than using the native customizer (Impact). It offers plenty of features, however, I struggle to decrease the loading time of the landing page. I have no IT background and coding isn't an option for me. I have heard from here and there that GemPages isn't the fastest option on the market and I am not sure if I am going to stick with them in the long run. // The reason for me writing this review is their customer representative Mona. Her responsiveness and expertise were evident from the very first interaction. Not only did she promptly address my queries, but she also took the time to provide detailed explanations and step-by-step instructions to ensure that I fully understood the solutions. // What truly impressed me was Mona's willingness to go the extra mile. Whether it was troubleshooting a complex issue or providing personalized recommendations for optimizing my page, Mona consistently demonstrated a genuine commitment to helping me achieve my goals. Her patience, professionalism, and depth of knowledge are outstanding. // After communicating with many customer service agents in the past few months I can confidently say that Mona is the all-time-best so far!

Using app

About 1 month

Total reviews

4

Average rating

4.8