All reviews

Rating Breakdown

  • 5
    95% (3,579 ratings)
  • 4
    3% (94 ratings)
  • 3
    0% (12 ratings)
  • 2
    0% (14 ratings)
  • 1
    1% (56 ratings)

Reviews with Text

  • 92% (3,456)
Review RSS Feed Review RSS Feed

5 / 5 Share

March 1, 2026

Really great app. You can do any page with it. So easy to use. They have fast and professional support! Thanks to Sarah!

Store

Nektar

Using app

About 1 month

Total reviews

12

Average rating

5.0

5 / 5 Share

March 1, 2026

Amazing support on their side!

Store

nommar

Using app

1 day

Total reviews

2

Average rating

5.0

5 / 5 Share

March 1, 2026

Very good customer service, very fast and helpful, top notch.

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 28, 2026

Using for multiple stores. Professional services and support

Store

TUTT

Using app

Over 1 year

Total reviews

7

Average rating

4.9

5 / 5 Share

Feb. 28, 2026

Mr.Jay was very helpful and quickly sorted out my issue

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 27, 2026

alles perfekt, schnell und sauber

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 27, 2026

Emannuel wasgreat help, give that guy a raise!

Using app

2 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Feb. 27, 2026

I really appreciate their customer service, especially Emerald. She is super efficient, always understands my issues, and even sends me Loom videos with clear instructions.

Store

Hoomio

Using app

14 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 27, 2026

Veloce chiaro e super gentile! grazie mille

Using app

7 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 27, 2026

Using app

7 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 27, 2026

They respond quickly, are efficient, and have a highly professional team!

Using app

Over 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 27, 2026

Harry was so helpful today with all the changes i needed done in gem pages. Thank you so much Harry

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 26, 2026

The tech support here is seriously amazing! They helped me work through so many tough issues, and I’d totally tell everyone to go with them.

Using app

3 months

Total reviews

6

Average rating

5.0

5 / 5 Share

Feb. 26, 2026

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 26, 2026

Very good

Store

Loby

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 26, 2026

I use Gem across all my stores and I cannot fault it! The support is always quick and effective, no being fobbed off like some Shopify app supports! The app allows you to make some really nice pages, really quick and easily and the load times are pretty good. Would recombed this for website!

Store

CELLER8

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

Developer Reply

Hello CELLER8, Thank you so much for your thoughtful feedback and for trusting GemPages across multiple stores. It is wonderful to hear that the app has been helping you create pages quickly and efficiently while keeping load times solid. We are also very happy to know that our support team has been able to assist you promptly whenever needed. If you ever have any questions or need a hand with anything in the future, please just let us know. We will gladly assist whenever you need support. Cindy GemPages Customer Support Supervisor

5 / 5 Share

Feb. 26, 2026

Best support

Using app

15 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 25, 2026

The support team are fantastic and easy to communicate with.Dzung solved the issue i had and made the experience easy.

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 25, 2026

I used GemPages to build out my entire website so that it looked exactly the way I wanted it to (the native Shopify builder is SO limited!). I just realized today that there was an issue with the Search function on all of my GemPages-built pages. I contacted support through the live chat function and was connected with a support person within 5 minutes. Tony was extremely helpful and expedited my issue to technical support. In under 30 minutes, they not only solved my issue, but included screenshots showing me exactly what they did to rectify it - amazing! This type of customer support is why I chose GemPages in the first place and I am SO happy I did! It's such a huge relief to be able to connect with a support team and get issues fixed in a timely manner when they arise. Highly recommend!

Using app

5 months

Total reviews

5

Average rating

5.0

Developer Reply

Hello Superior Feline, Thank you for taking the time to share such a detailed experience. We are very glad to hear that GemPages helped you build your site exactly the way you envisioned and that our support team could resolve the search issue quickly. Tony will certainly appreciate your kind words, and we are happy the screenshots and guidance helped clarify the solution. If you ever want help refining your pages or exploring new features, our team will be glad to assist. Justin GemPages Technical Support Leader

5 / 5 Share

Feb. 25, 2026

Ottima assistenza molto veloce ed esauriente mi ha guidato passo passo per risolvere il problema

Using app

About 1 month

Total reviews

1

Average rating

5.0