GemPages Landing Page Builder
#1 Conversion-focused Page Builder to grow your business
Rating
4.8
feedback
4,544
chart
#266
All reviews
Rating Breakdown
Review RSS Feed
March 29, 2023
Bad takes money from you even tho you uninstall it scam they stole 29 from me even after I uninstall it scams
We are sorry that you were unhappy with the experience you had when using our app. We take all feedback seriously and are striving to remedy this situation and provide any assistance you may require. You can expect to hear back from us via email shortly. Thomas | GemPages Customer Success Team Manager
March 23, 2023
I am experiencing considerable frustration as I attempt to update my Impulse theme to version 7.2.0, only to find that the Gempages becomes wonky And will not display the page in the process. This issue is particularly concerning as I rely on it to operate the landing page for my subscription box service. Unfortunately, after receiving an initial response from support, I provided the requested information but have not received any further correspondence. It has now been three weeks without a resolution or response, which is simply unacceptable. For reference, my support conversation ID is 55544600619044, and my contact at support is Hugh. I granted Collaborator access as requested on March 10th, but despite my efforts to follow up every 2-3 days, I have not received any additional communication. While I am generally averse to leaving negative reviews or publicly calling out a company, I find myself uncertain about the appropriate course of action to take next in order to resolve this issue.
Hi Cheri! We offer our sincerest apologies for the inconvenience caused to you due to the recent support experience. We recognize that our service team did not meet their objective of achieving 100% customer satisfaction in this case, and we are aware of the frustration and stress this situation may have caused. For this reason, we have prioritized your case and our team will be in touch with you shortly to resolve the issue. We appreciate your feedback and thank you for your patience! Sincerely, GemPages Team
Dec. 18, 2022
The recent change in pricing is pure crap. I will make sure to never use gempages for new stores ever again. For 29 a month they only allow you to publish 10 pages. This is a very subtle move from your side. Always been a fan and very happy about gempages but this 10 page crap is lame as fuck
Hi Emil, Thank you for sharing your concern with us. We totally understand how the recent change in pricing may have affected our longtime users. We truly hope for your kind understanding that this change helps us to form our users' focus groups precisely and ultimately improve our users' experience based on demand. We appreciate your valuable feedback and will continue to improve our service quality. Please be rest assured that we will still keep on delivering top-quality technical assistance to you and our user base. Therefore, we are still looking forward to having you with us in the future! James | Customer Success Manager GemPages Page Builder
Oct. 9, 2022
Zero stars if I could. I installed this and found it didn't provide me the functionality I was looking for so I uninstalled it. Some of the code is still on my site though, so I messaged them about it and got instructions on how to delete it, but they weren't helpful. I haven't been able to get a response out of them since. Now I'm stuck with their code on my site and can't do other things because of it. Arg! Try this on a copy of your site first!!!! There is no support!
Good day to you! First of all, we are sorry that GemPages could not provide a page-building experience that suits your needs. We totally understand that you need to remove all remaining codes from your website and we would love to assist you with that! As per checking, we found multiple existing conversations and mail loops from you regarding this matter. We have responded to them and provided instructions but it looks like our replies could not reach you. Therefore, we have again opened new support tickets for you via email and In-app Conversations. Would you mind accessing your GemPages Dashboard or checking your email inbox to get back in touch with us? This time, kindly double-check your Spam Box as well. We will be waiting for your response! The GemPages Team.
Aug. 11, 2022
Never in my life have I worked with an app with SO MANY BUGS! Texts come out of nowhere, if you undo a tiny change, it undoes the work of an entire day and if you try to pess CTRL+Y it doesn't work. Links don't work, if you edit the code (correctly) it won't let you adjust the font-sizes (WTF?!). I am spending more time with the assistance than building the pages. Going back soon to Pagefly
Hi Matteo, Thank you for taking the time to provide us your feedback! Please accept my apologies for the recent frustration you've experienced. I have checked the issues and it appears that the issues happened when we had some unusual theme codes and it affected to our store design. Mona & our technical staff has added the scripts, and this is now fixed very quickly, could you please help us check and let us know how it goes? Again, your satisfaction is invaluable to us and we set a high standard for ourselves. In this instance, we clearly dropped the ball and we are certainly disappointed to hear that we did not meet the mark, but going forward will ensure this does not repeat itself. Please let us know if you have any additional questions, concerns, or comments. Feel free to reach us via email at [email protected] or live chat. Thank you again! James | Customer Success Manager GemPages Page Builder
March 1, 2022
I don't know how this has such good reviews but this app is completely awful. After spending an hour trying to move elements around to make it work i have given up. The UI is completely unresponsive. I used Gempages in the past and it was great, however, it is now unusable. A great pity because they added some really great features
Hi there, First of all, I would like to send our sincere apology from the bottom of our hearts to you. We are sorry for all issues you had with our app. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our app. I will surely pass your opinions to our Development Team for further investigation. We always try our best to find effective solutions for clients' problems. Thank you once again for bringing the issues to our attention. I can understand your experiences and look forward to providing a much better experience in the months to come. I also have sent you an email and would love to hear from you! I do hope we will have a chance to work together to make things right for you. James | Customer Sucess Manager
Feb. 8, 2022
Once installed and tried (a payed plan) you can't cancel the plan without completely removing the app. Really a pain in the ass to just try it for one or two months in this way. Can't advise anyone to use it.
Hi Rick, Thank you for letting us know about the issue you’ve encountered. However, it’s under Shopify policy that we need to remove the app to cancel the current subscription. Kindly check out the link below in the caution section for reference. https://help.shopify.com/en/manual/your-account/pause-deactivate-store Meanwhile, we’ve contacted you via email for further assistance on how to overcome that. James | Customer Success Manager
April 24, 2021
Très très déçu de l'application qui bug tout le temps et le support n'est même pas capable de régler le soucis. Je vous conseille PageFly Builder
Hi there, Thank you so much for sharing with us your thoughts on the app and services. Firstly, I’m so sorry to hear about the code conflict between the current theme and GemPages. However, I'm really glad that April has been with you to figure out the solution for the issue. Regarding the not receiving support via email incident, I'll be working on it and make sure it won't happen in the future. All the best, James GemPages Customer Success Manager
April 21, 2021
Been using it for a couple of months now and I would be more advanced then most in page building and I must say the amount of bugs on this app is mind-blowing, so much that you would be constantly in contact with customer service and its a shame because its very user friendly but very broken, don't waste your money
Hi there, Thank you a lot for taking your time to share your experience on the app and services. I have noted down carefully the glitches that you have encountered and marked them as high priorities. And I believe the issues will not happen again after the next updates. If there is anything else I help with further, don't hesitate to let me know. All the best, James GemPages Customer Success Manager
April 17, 2021
Never work for me, and the suporte team is the worst. Never solves anything, threats you like a 2 years old kids. And you have to pay a lot for it.
Hi there, Thank you so much for sharing with us your thoughts on the app and services. Firstly, I’m so sorry to hear about the incident with the review app that you’ve been trying to integrate with GemPages. However, with slightly extra time and effort I believe we can make it work in no time. Regarding the disrespected feeling you’ve had when communicating with the support team, I can guarantee we’ve never and won’t mean to be disrespectful by any means. However, we will try out best to become more sensitive and appropriate when providing information or instructions, and you’ll see significant improvement soon. Don’t hesitate to get back to us if you need further assistance. All the best, James GemPages Customer Success Manager
April 2, 2021
Absolutely horrible. Ruined a lot of the coding in my shopify store that took me days to fix. Use Pagefly instead, its significantly better and easier to get the hang of. Plus the customer support responds very quickly.
Hi there, I’m truly sorry for the unexpected experience that you have had early today. We always try to make our customers' experience easy and enjoyable, and we hold our stores to a very high standard. In this case, we clearly fell short. Taking back to your issue, after carefully checking, we have encountered that there is a non-expected behavior when using different page builders at the same time. Thus, I'm willing to assist you to make everything back to normal as soon as possible. I would like to reach out to you via email and would love to hear back from you. Once again, we apologize for any way in which we may have inconvenienced you. James | Customer Success Manager
April 25, 2021
it sucks so much.....I used to like it but now I regret using it. Customer services used to respond very fast but now they are always offline.... the main issue with gem pages is that your live page will not look the same with the page you edited. the spacing, the size...image spending a whole day making the website look good just to find out it all looks messed up on your phone and no matter what you do, it does not change. No one is responding. So you have to turn off your ads, Frustrating. Beyond disappointing. Recommend you just stick to a paid theme. Gem pages makes your page loading speed slow too. GUYS, this app has too many glitches. IF you don't want to waste hours of your time just to have stuff not working as the way you set it up, it is depressing.
Hi Akiral, Thank you so much for sharing with us your thoughts on the app and services. Firstly, I'm so sorry to hear about the incident with your online store as it has affected its normal functions. However, I'm really happy to know that the issue has been fixed as it's involved with the incompatibility with the added code from Canva. Regarding the time support, our management team is recruiting more team members from different locations over the world then you'll receive more timely and responsive support shortly. If you need further assistance from us, don't hesitate to get back to us then we'll figure it out together. All the best, James GemPages Customer Success Manager
Jan. 1, 2021
If you are on EST then don't waste your time downloading this app. Most of their support team is on GMT +7 and they will take forever to solve simple issues with their app. There are a ton of bugs that need to be addressed by this developer
Hi my friend, Thank you for your honest review. Our team is trying our best to build a new different team that supports the EST timezone and hopefully, the service will be even faster soon. Also, I'm very sorry to hear you had such a negative experience with the issue due to the confusion of 3rd Apps ( the review and discount table app ). Our tech staff stepped in and helped to solve these confusions very quickly after that. Please help me check it again on your end and let us know how it goes, my friend Thank you once again for bringing the issues to our attention. I can understand your experiences and look forward to providing a much better experience in the months to come. Your feedback may decide which we will implement to GemPages page builder in the next updates, so if you have any other feedback or questions, please don't hesitate to contact us via Livechat or email address [email protected]. I'm always behind and make sure your feedback has been listened to consistently. James | Customer Success Manager
Nov. 28, 2020
Slowed my store down so bad we had to remove the app and have now hired a developer to find and scrape the lever over code. When I installed this app my speed was a 26, after this app was on the site it slowed it down to a 16. The app offers a nice page but bad coding slows your site way down.
Hi Jake, I'm sorry to hear the frustration! The slow speed isn't from GemPages only. We should test them out to identify which factors affecting the speed. Normally you will find on the list apps' scripts, imagery, videos, theme codes, etc.. If you're willing to, please please re-install the app and let us know. Our technical staff is willing to give you a hand to check and explain why. I've reached out to you via email and would love to hear back from you. James | Customer Success Manager GemPages Page Builder
Nov. 10, 2020
This app uses works fine. But now is just chaos. It is overwriting the code, buttons become double, etc... Since our customers started to write on social media about all the mistakes this app is causing and it started to damage our image against our customers we decided to delete this app. I would not advise using this app. Their customer service became very poor, they just send you articles to read but are not there to resolve the problem. Really sad.
Hi Marcos, Sorry to hear that you had issues with the use of our product. I have checked this case again and it appeared that the issue was happened after you added incorrect codes to the editor. Our technical staff has isolated the codes, and this is now fixed. Again, we apologise for the inconvenience, and your feedback about the customer service is appreciated. Perhaps we could have communicated this more clearly. Thank you again! James | Customer Success Manager
Oct. 21, 2020
The worst and most insincere customer support I've ever had with any apps on Shopify. They do NOT solve your problems, they do not respond for important billing issues, and other issues. Deleted this app and moved to PageFly Builder. Much better support there. Gem Pages support neglects their paying customers. They should be ashamed. Horrible.
I'm very sorry to hear you had such a negative experience. To clarify, Shopify controls billing for all apps in the app store, we didn't process the app charge. However, we have intenal process for refund and will be glad to adress a refund promptly Shopify directly. I have the case again with Ken ( who has been handling this case) and looks like that he had sent follow-up emails with instruction however, they weren't received by somehow. Our agent had contacted Shopify Advisor to process the refund with assistance of Shopify billing team. Your feedback has prompted a few things for us to improve: (1) We are QA-ing our support process, looking for things like better internal following-up system (2) We are considering to open phone call support service. Long winded response, but want you to know that you are heard. Thank you again! Best of luck in the future! James | Customer Success Manager
Oct. 16, 2020
Support is absolutely terrible. Slow responses, nothing ever gets resolved. When they do work on it, they can't read instructions or simple urls and burn a day through a lack of attention to detail. Lots of headaches if you are picking up this app.
Sept. 28, 2020
Built a few landing pages for my store and I've have a few issues, so naturally I contacted customer support. NO RESPONSE! Even though they claim a 15 minute response time, I haven't got a response in 2 DAYS for my most recent issue, which is preventing me from running my store. Very dissatisfied and will need a refund if I can't get in contact with a support member.
Sept. 9, 2020
Left code behind after I uninstalled and support has ignored me when I contacted them to ask how to get rid of it. Tired of Shopify apps being allowed to do this.
Aug. 15, 2020
Support is taking longer time to get a reply!! Having issues to integrate with theme even the first issue fixed BUT it will happen again!! Technical issue cant fix immediately!! Wasting time...Need a refund...