GemPages Landing Page Builder
Build high-converting landing page, post-purchase upsell | CRO
Rating
4.9
feedback
3,588
chart
#114
All reviews
Review RSS Feed
April 7, 2023
Discovered today that GemPages do not support Shopify's native translation system, as the pages are hardcoded into the theme's templates. Amazing. And offering a 15% discount on Weglot does not compensate for this. We just got rid of Weglot precisely because it's very expensive, and GemPages locks us in.
Dear Julie, We really appreciate you taking the time to provide us with your valuable feedback, and we understand your frustration when our product does not satisfy your expectations. We take all user input seriously and are working hard to make continual improvements. In light of this, we will be developing plans to integrate as many third-party applications with GemPages as possible. In the meantime, please expect a reply from our support team for further help. Thomas | GemPages Customer Success Team
March 23, 2023
I am experiencing considerable frustration as I attempt to update my Impulse theme to version 7.2.0, only to find that the Gempages becomes wonky And will not display the page in the process. This issue is particularly concerning as I rely on it to operate the landing page for my subscription box service. Unfortunately, after receiving an initial response from support, I provided the requested information but have not received any further correspondence. It has now been three weeks without a resolution or response, which is simply unacceptable. For reference, my support conversation ID is 55544600619044, and my contact at support is Hugh. I granted Collaborator access as requested on March 10th, but despite my efforts to follow up every 2-3 days, I have not received any additional communication. While I am generally averse to leaving negative reviews or publicly calling out a company, I find myself uncertain about the appropriate course of action to take next in order to resolve this issue.
Hi Cheri! We offer our sincerest apologies for the inconvenience caused to you due to the recent support experience. We recognize that our service team did not meet their objective of achieving 100% customer satisfaction in this case, and we are aware of the frustration and stress this situation may have caused. For this reason, we have prioritized your case and our team will be in touch with you shortly to resolve the issue. We appreciate your feedback and thank you for your patience! Sincerely, GemPages Team
Feb. 12, 2025
It was incredibly user-friendly and reasonably priced at the beginning. However, some troublesome issues have arisen now. Here are the pros and cons of my personal experience for your reference: There is a limitation on the number of products on the landing page. There is a noticeable color discrepancy issue after uploading images. While it can be resolved by uploading them to the Shopify folder and then placing them on the GemPage page, it's relatively inconvenient. I have been using it for many years, and switching would be difficult. I recommend that new users refrain from joining until the above-mentioned issues are resolved by the official team. The customer service team is responsive and attentive, but the issues are related to the company's product
We are so delighted that you rate our support 5 Star. We strive to provide just that for all our customers. We're excited to be your companion as you watch your business growth.
Oct. 9, 2022
Zero stars if I could. I installed this and found it didn't provide me the functionality I was looking for so I uninstalled it. Some of the code is still on my site though, so I messaged them about it and got instructions on how to delete it, but they weren't helpful. I haven't been able to get a response out of them since. Now I'm stuck with their code on my site and can't do other things because of it. Arg! Try this on a copy of your site first!!!! There is no support!
Good day to you! First of all, we are sorry that GemPages could not provide a page-building experience that suits your needs. We totally understand that you need to remove all remaining codes from your website and we would love to assist you with that! As per checking, we found multiple existing conversations and mail loops from you regarding this matter. We have responded to them and provided instructions but it looks like our replies could not reach you. Therefore, we have again opened new support tickets for you via email and In-app Conversations. Would you mind accessing your GemPages Dashboard or checking your email inbox to get back in touch with us? This time, kindly double-check your Spam Box as well. We will be waiting for your response! The GemPages Team.
Aug. 11, 2022
Never in my life have I worked with an app with SO MANY BUGS! Texts come out of nowhere, if you undo a tiny change, it undoes the work of an entire day and if you try to pess CTRL+Y it doesn't work. Links don't work, if you edit the code (correctly) it won't let you adjust the font-sizes (WTF?!). I am spending more time with the assistance than building the pages. Going back soon to Pagefly
Hi Matteo, Thank you for taking the time to provide us your feedback! Please accept my apologies for the recent frustration you've experienced. I have checked the issues and it appears that the issues happened when we had some unusual theme codes and it affected to our store design. Mona & our technical staff has added the scripts, and this is now fixed very quickly, could you please help us check and let us know how it goes? Again, your satisfaction is invaluable to us and we set a high standard for ourselves. In this instance, we clearly dropped the ball and we are certainly disappointed to hear that we did not meet the mark, but going forward will ensure this does not repeat itself. Please let us know if you have any additional questions, concerns, or comments. Feel free to reach us via email at [email protected] or live chat. Thank you again! James | Customer Success Manager GemPages Page Builder
March 1, 2022
I don't know how this has such good reviews but this app is completely awful. After spending an hour trying to move elements around to make it work i have given up. The UI is completely unresponsive. I used Gempages in the past and it was great, however, it is now unusable. A great pity because they added some really great features
Hi there, First of all, I would like to send our sincere apology from the bottom of our hearts to you. We are sorry for all issues you had with our app. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our app. I will surely pass your opinions to our Development Team for further investigation. We always try our best to find effective solutions for clients' problems. Thank you once again for bringing the issues to our attention. I can understand your experiences and look forward to providing a much better experience in the months to come. I also have sent you an email and would love to hear from you! I do hope we will have a chance to work together to make things right for you. James | Customer Sucess Manager
Sept. 9, 2020
Left code behind after I uninstalled and support has ignored me when I contacted them to ask how to get rid of it. Tired of Shopify apps being allowed to do this.
July 17, 2020
ENORMEMENT de bugs, une correction automatique aléatoire,espaces non voulus,20euros c'est très cher!
Feb. 24, 2020
2 years of using my site wiped clean, gem pages was not able to help me put my pages back in place.
Aug. 23, 2019
Waste of time....I'm so mad I spent so much time to make it work. The basics like moving images around or even Ctrl+Z on hotkeys don't work XD you cant lock layers (rows) so when trying to click on things you just have all these pop-ups of underlying layers, you cant work. no one answeres in customer service...im just going to hire a developer, less hassle
Using app
About 2 hours
Total reviews
1
Average rating
1.0
Hi there, Leah from GemPages support here I have reviewed your conversation with my team and see that Janie replied to you in less than an hour on the same day but see no response back. I would like to say sorry if our response did not arrive for any reason. For the image moving issue, you can easily move it around if it's put in a row element. To make sure if you need any further support from us to use GemPages easily, I have sent a personal email to you. Hope to hear from you, friend :slightly_smiling_face:
June 23, 2018
The app only shows first 50 pieces of content(blog posts etc) and does not give any option to view the rest of content/pages. When I asked for help it took two weeks to get in contact and Chris was less than professional. Told us to go use the other app SHOGUN if we don't like his services. HA! Thanks for the tip! I would never give this company my business. Doesn't understand written communication and rude!
Dec. 9, 2019
Please, save yourself a headache and do not use this platform as it is incredibly buggy and unreliable. Chris the owner has been nothing but incredible unprofessional and quite moody, I have screen shots of him insulting me when he finds himself at fault and he fails to be helpful or fix the problems with my site. I have been trying to get my site fixed with them over the past 8 months and still to this day, I am having problems. While they are prompt to reply, Chris, has failed me over and over again. His replies were always the same — "I will fix this for you know" 3 days later, I would have ask again why it wasn't done and his reply would be to remain him of what my issue was. This software is now impacting and hurting my business, as my pages are still broken and their "promises" of fixing my site have no more value as to this moment they continue to under deliver and lie, which is the worst part of all of this. They are very unreliable. After a lot of thought, I have decided to write this review as their word has no value on their fixing promises. I will now have to migrate from this platform onto another that is hopefully a lot more professional than this one. I have screen-shots of my conversations with Chris as proof as well. Save your self the trouble and do not use this platform for big sites.
Sept. 23, 2018
Absolutely a waste of my time working with this clown. Lot's of promises and no follow through. Chris was more concerned about getting me to post a good review for his crappy app even before he fixed my issues. Which, by the way, he never did fix. Then I saw they completely vanished from the Shopify apps only to reappear again. I deleted it because I've had enough of it. Now looking for another Page Builder app...
June 22, 2017
Have contacted support 3 times over the last 3 weeks with no response :( Lots of glitches! Could be a great app down the road but really disappointed with the app currently and most definitely the service! Do not recommend