GemPages Landing Page Builder
#1 Conversion-focused Page Builder to grow your business
Rating
4.8
feedback
4,913
chart
#220
All reviews
Rating Breakdown
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Aug. 26, 2023
These guys charged me for 13 months of 29.99 charges of this app after my store closed and I paused Shopify. I didn't ever uninstall it, I thought it was paused. I literally asked them in several emails to reconsider, refund only half, etc and they wouldn't budge, blaming me, their customer for not uninstalling the app. They would only refund one month citing "fairness to all" in the refund policy". So I logged back in and left this review. Beware
Hi Nico, We deeply apologize for the inconvenience you've faced and appreciate your feedback. We understand your frustration regarding the unexpected charges while your store was paused but the app wasn’t uninstalled. Our refund policy aims to be fair and transparent to all users while encouraging proactive management of subscriptions. Although we couldn't provide a full 13-month refund, we offered a one-month refund in goodwill, recognizing our shared desire for resolution. Please know that we never intended to blame you. Your review helps us improve our communication and policies. If you have further concerns, please reach out directly. Thank you for your understanding. We hope to regain your trust and provide a better experience in the future. Warm regards, GemPages Support Team
July 15, 2023
After Installing I read came across the below text, that pretty much means if you don't pay every month for the life of your store you will have to revert to pre GemPages, there is a long complex coding process you have to dig through to successfully remove it, when I assume your here because you cant code (Feels Very deliberate) "Uninstalling GemPages may lead to your live pages not working properly. Some of the main reasons are missing CSS & JS files, theme changes, or core script updates from the GemPages server. If you want to revert your pages back to the original template from your Shopify theme, follow our instructions for homepages and product pages." I Jumped across to there competitors who have no problems keeping your page functional after canceling membership.
Hello Tokyo BeauX, Thank you for your feedback regarding your experience with GemPages. We would like to sincerely apologize for any misunderstanding that may have occurred. We truly value your satisfaction and want to assure you that we care about your experience. With GemPages, the benefit of Free plan and Paid plan is always guaranteed to make our customers able to experience the best way possible. We never force our customers to upgrade to Paid plans to be able to use our amazing features. We understand that there may have been some confusion regarding the uninstallation process and its impact on your pages. Our intention was to provide clear instructions to ensure a smooth transition. We apologize if this was not effectively communicated. We genuinely appreciate your business and would be more than happy to assist you further so that you can experience our product again. And if there are any challenges or difficulties you encountered while using GemPages, we are here to help resolve them. Our dedicated support team is committed to ensuring your success with our page builder. We would love the opportunity to showcase the amazing features and potential that GemPages has to offer. Our Customer Success Manager has personally reached out to you to offer the assistance also. Your satisfaction is our top priority, and we are committed to addressing any concerns you may have. Please feel free to reach out to us, and we will be glad to have you again. Thank you for your understanding, and we look forward to the possibility of helping you experience the full potential of GemPages once again. Auri | GemPages Customer Success Manager
Aug. 16, 2023
Do NOT install this app! I uninstalled it because it constantly didn't work. The buggyness was impossible. I spent more time trying to fix issues than anything else, and now on top of everything, even though I have installed it, Gempages continue to bill me. Shopify won't do anything, as it is 'a developer issue' and my emails to this company just get ignored. If you install this app and then don't want it (which you won't because it doesn't work properly, you will be paying for it forever. Be warned.
Dear Kelly, We appreciate your previous positive experience with GemPages and deeply regret any frustration you've encountered recently. We're actively addressing the technical issues you've faced to enhance our platform's performance for all users. Regarding the refund, we apologize for any confusion. We did send instructions via email, and we're committed to resolving this promptly. Your feedback is invaluable, and we're working to improve our communication processes to better serve you. Please refer to our previous email for refund instructions or contact our Customer Support directly. Your satisfaction matters greatly, and we're dedicated to making this right. Sincerely, GemPages Customer Support Team
June 20, 2023
No sirve.. No lo recomiendo.. fake, no lo uses .. es de lo pero. solo me hizo perder mi tiempo , no pierdan su tiempo
Hi Ema! Thank you for sharing your feedback with us. We are extremely sorry to know that GemPages did not meet your expectations. Just to let you know, our team always strives for 100% customer satisfaction, and we are always humble to take users’ feedback to improve our product. With that in mind, we have reached out to you via email to hear more about your suggestions as well as identify any improvement areas that we can make to GemPages. Thank you and looking forward to hearing from you soon! Thomas | GemPages Customer Success Manager
Sept. 29, 2023
Much better than the Shopify native page editor, but the amount of bugs in the app has extensively added to the amount of time I needed to use it effectively. Although the functionality when working properly is quite robust, the bugs make it extremely frustrating to use effectively, not to mention the amount of time it takes fixing things that shouldn't need a work around.
Hi Ryan, Thank you for your valuable feedback. We are truly sorry that GemPages might not meet your expectations. We take great pride in our work, and our hope is always that our app would help each e-Commerce merchant accomplish their goals. Clearly this was not your experience, and we apologize. To make this matter right, our support team has reached out to you via chat channel to identify the root causes of any bugs you encountered and the most optimal solutions to resolve them. If you have any questions or concerns, do not hesitate to let us know, we are always here to help. Thank you! Thomas | Customer Success Manager
May 12, 2023
the app slow down the website performance, and the worst thing is the the support team, firstly, they reply late, at this moment of this message, they didn't replied to message sent 3 days ago.... all thing is bad, nothing good. if i was able to rate you with no stars i would do it. very bad !!
Hi Ilias, On behalf of the GemPages team, I would like to send the sincerest apologies for the experience you have been through. At GemPages, support quality is always our top priority, and we always strive to deliver the best services possible. As for the delay you experienced in the last couple of days, this was due to our major company activities which were conducted from May 11 to May 13, 2023. During this time period, users might experience delays and the limited availability of our support agents on both live chat and email channels. This was also announced to all users via GemPages dashboard beforehand. Please refer to this screenshot for more details: https://prnt.sc/7N0r2_FOodmb. Nonetheless, please rest assured that your ticket has been fully attended and put on high priority by our support team. We will make sure that all of your concerns will be resolved in no time. Sincerely, Thomas | GemPages Customer Success Team
April 21, 2023
I need to remove all the code for your plugin, it's too bad, he keeps slowing down my page and the worst part is that I can't find your code, it's a disaster for my site!
Hi there! Thank you for sharing your valuable feedback with us and we are truly sorry for the recent experience you had with GemPages. Rest assured that our support team is always ready to help you with this request so feel free to drop a message via the chat channel or you can reply to the email that our support team is going to send you shortly. Looking forward to hearing from you soon. Thank you! Thomas | GemPages Customer Success Manager
April 7, 2023
Discovered today that GemPages do not support Shopify's native translation system, as the pages are hardcoded into the theme's templates. Amazing. And offering a 15% discount on Weglot does not compensate for this. We just got rid of Weglot precisely because it's very expensive, and GemPages locks us in.
Dear Julie, We really appreciate you taking the time to provide us with your valuable feedback, and we understand your frustration when our product does not satisfy your expectations. We take all user input seriously and are working hard to make continual improvements. In light of this, we will be developing plans to integrate as many third-party applications with GemPages as possible. In the meantime, please expect a reply from our support team for further help. Thomas | GemPages Customer Success Team
April 2, 2023
They charged me even when I uninstalled the app, I dont know why that happened and their help center does not respond(
I'm sorry to hear that you've had a negative experience with the Shopify billing. We understand how frustrating it can be when unexpected charges arise, and we want to assure you that we take your feedback seriously. As I can see, our agent had handled your problem. I hope our explanations answer all of your concerns. Thank you so much for giving us precious chance to assist you with this matter. Please know that we strive to provide clear and transparent billing to all our customers, and we are constantly reviewing and improving our processes to ensure that our customers have a positive experience. Thank you for bringing this to our attention, and we look forward to the opportunity to resolve this issue for you. Best regards, James | GemPages Customer Success Manager
March 29, 2023
Bad takes money from you even tho you uninstall it scam they stole 29 from me even after I uninstall it scams
We are sorry that you were unhappy with the experience you had when using our app. We take all feedback seriously and are striving to remedy this situation and provide any assistance you may require. You can expect to hear back from us via email shortly. Thomas | GemPages Customer Success Team Manager
March 23, 2023
I am experiencing considerable frustration as I attempt to update my Impulse theme to version 7.2.0, only to find that the Gempages becomes wonky And will not display the page in the process. This issue is particularly concerning as I rely on it to operate the landing page for my subscription box service. Unfortunately, after receiving an initial response from support, I provided the requested information but have not received any further correspondence. It has now been three weeks without a resolution or response, which is simply unacceptable. For reference, my support conversation ID is 55544600619044, and my contact at support is Hugh. I granted Collaborator access as requested on March 10th, but despite my efforts to follow up every 2-3 days, I have not received any additional communication. While I am generally averse to leaving negative reviews or publicly calling out a company, I find myself uncertain about the appropriate course of action to take next in order to resolve this issue.
Hi Cheri! We offer our sincerest apologies for the inconvenience caused to you due to the recent support experience. We recognize that our service team did not meet their objective of achieving 100% customer satisfaction in this case, and we are aware of the frustration and stress this situation may have caused. For this reason, we have prioritized your case and our team will be in touch with you shortly to resolve the issue. We appreciate your feedback and thank you for your patience! Sincerely, GemPages Team
Dec. 18, 2022
The recent change in pricing is pure crap. I will make sure to never use gempages for new stores ever again. For 29 a month they only allow you to publish 10 pages. This is a very subtle move from your side. Always been a fan and very happy about gempages but this 10 page crap is lame as fuck
Hi Emil, Thank you for sharing your concern with us. We totally understand how the recent change in pricing may have affected our longtime users. We truly hope for your kind understanding that this change helps us to form our users' focus groups precisely and ultimately improve our users' experience based on demand. We appreciate your valuable feedback and will continue to improve our service quality. Please be rest assured that we will still keep on delivering top-quality technical assistance to you and our user base. Therefore, we are still looking forward to having you with us in the future! James | Customer Success Manager GemPages Page Builder
Oct. 9, 2022
Zero stars if I could. I installed this and found it didn't provide me the functionality I was looking for so I uninstalled it. Some of the code is still on my site though, so I messaged them about it and got instructions on how to delete it, but they weren't helpful. I haven't been able to get a response out of them since. Now I'm stuck with their code on my site and can't do other things because of it. Arg! Try this on a copy of your site first!!!! There is no support!
Good day to you! First of all, we are sorry that GemPages could not provide a page-building experience that suits your needs. We totally understand that you need to remove all remaining codes from your website and we would love to assist you with that! As per checking, we found multiple existing conversations and mail loops from you regarding this matter. We have responded to them and provided instructions but it looks like our replies could not reach you. Therefore, we have again opened new support tickets for you via email and In-app Conversations. Would you mind accessing your GemPages Dashboard or checking your email inbox to get back in touch with us? This time, kindly double-check your Spam Box as well. We will be waiting for your response! The GemPages Team.
Aug. 11, 2022
Never in my life have I worked with an app with SO MANY BUGS! Texts come out of nowhere, if you undo a tiny change, it undoes the work of an entire day and if you try to pess CTRL+Y it doesn't work. Links don't work, if you edit the code (correctly) it won't let you adjust the font-sizes (WTF?!). I am spending more time with the assistance than building the pages. Going back soon to Pagefly
Hi Matteo, Thank you for taking the time to provide us your feedback! Please accept my apologies for the recent frustration you've experienced. I have checked the issues and it appears that the issues happened when we had some unusual theme codes and it affected to our store design. Mona & our technical staff has added the scripts, and this is now fixed very quickly, could you please help us check and let us know how it goes? Again, your satisfaction is invaluable to us and we set a high standard for ourselves. In this instance, we clearly dropped the ball and we are certainly disappointed to hear that we did not meet the mark, but going forward will ensure this does not repeat itself. Please let us know if you have any additional questions, concerns, or comments. Feel free to reach us via email at [email protected] or live chat. Thank you again! James | Customer Success Manager GemPages Page Builder
March 1, 2022
I don't know how this has such good reviews but this app is completely awful. After spending an hour trying to move elements around to make it work i have given up. The UI is completely unresponsive. I used Gempages in the past and it was great, however, it is now unusable. A great pity because they added some really great features
Hi there, First of all, I would like to send our sincere apology from the bottom of our hearts to you. We are sorry for all issues you had with our app. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our app. I will surely pass your opinions to our Development Team for further investigation. We always try our best to find effective solutions for clients' problems. Thank you once again for bringing the issues to our attention. I can understand your experiences and look forward to providing a much better experience in the months to come. I also have sent you an email and would love to hear from you! I do hope we will have a chance to work together to make things right for you. James | Customer Sucess Manager
Feb. 8, 2022
Once installed and tried (a payed plan) you can't cancel the plan without completely removing the app. Really a pain in the ass to just try it for one or two months in this way. Can't advise anyone to use it.
Hi Rick, Thank you for letting us know about the issue you’ve encountered. However, it’s under Shopify policy that we need to remove the app to cancel the current subscription. Kindly check out the link below in the caution section for reference. https://help.shopify.com/en/manual/your-account/pause-deactivate-store Meanwhile, we’ve contacted you via email for further assistance on how to overcome that. James | Customer Success Manager
April 24, 2021
Très très déçu de l'application qui bug tout le temps et le support n'est même pas capable de régler le soucis. Je vous conseille PageFly Builder
Hi there, Thank you so much for sharing with us your thoughts on the app and services. Firstly, I’m so sorry to hear about the code conflict between the current theme and GemPages. However, I'm really glad that April has been with you to figure out the solution for the issue. Regarding the not receiving support via email incident, I'll be working on it and make sure it won't happen in the future. All the best, James GemPages Customer Success Manager
April 21, 2021
Been using it for a couple of months now and I would be more advanced then most in page building and I must say the amount of bugs on this app is mind-blowing, so much that you would be constantly in contact with customer service and its a shame because its very user friendly but very broken, don't waste your money
Hi there, Thank you a lot for taking your time to share your experience on the app and services. I have noted down carefully the glitches that you have encountered and marked them as high priorities. And I believe the issues will not happen again after the next updates. If there is anything else I help with further, don't hesitate to let me know. All the best, James GemPages Customer Success Manager
April 17, 2021
Never work for me, and the suporte team is the worst. Never solves anything, threats you like a 2 years old kids. And you have to pay a lot for it.
Hi there, Thank you so much for sharing with us your thoughts on the app and services. Firstly, I’m so sorry to hear about the incident with the review app that you’ve been trying to integrate with GemPages. However, with slightly extra time and effort I believe we can make it work in no time. Regarding the disrespected feeling you’ve had when communicating with the support team, I can guarantee we’ve never and won’t mean to be disrespectful by any means. However, we will try out best to become more sensitive and appropriate when providing information or instructions, and you’ll see significant improvement soon. Don’t hesitate to get back to us if you need further assistance. All the best, James GemPages Customer Success Manager
April 2, 2021
Absolutely horrible. Ruined a lot of the coding in my shopify store that took me days to fix. Use Pagefly instead, its significantly better and easier to get the hang of. Plus the customer support responds very quickly.
Hi there, I’m truly sorry for the unexpected experience that you have had early today. We always try to make our customers' experience easy and enjoyable, and we hold our stores to a very high standard. In this case, we clearly fell short. Taking back to your issue, after carefully checking, we have encountered that there is a non-expected behavior when using different page builders at the same time. Thus, I'm willing to assist you to make everything back to normal as soon as possible. I would like to reach out to you via email and would love to hear back from you. Once again, we apologize for any way in which we may have inconvenienced you. James | Customer Success Manager