All reviews

Rating Breakdown

  • 5
    94% (4,638 ratings)
  • 4
    3% (137 ratings)
  • 3
    1% (28 ratings)
  • 2
    0% (22 ratings)
  • 1
    2% (89 ratings)
Review RSS Feed Review RSS Feed

4 / 5 Share

Dec. 16, 2023

GemPages is a great upgrade to your shopify store in case you are going for a more flexible, more diverse layout of your shop. But then with more possibilities also come more complexities. You can easily get frustrated by the many details that have to be taken in to account. The competence of the support team will clarify a lot, but this always means a delay because one is not that independent as he would wish. Normally they will help you instantly or in a short amount of time, but as they have a lot of customers, on a busy day the answers can delay until a day or more. This in one way is a great signe as it shows that a lot of people trust the possibilities of GemPages, but it means as well that a lot of the clients of the platform are in need of help and assistance because of the complexity. I would recommend GemPages to people that already have sufficient experience with page builders. If you are a beginner, just be prepared to invest a lot of time because it really is a learning curve. And if something does not work, dont loose to much time but ask the support team as they are a great help and mostly also fast in answering to your requests.

Store

AwwShop

Using app

4 months

Total reviews

1

Average rating

4.0

4 / 5 Share

Dec. 14, 2023

ho avuto bisogno di aiuto in chat e mi è stata vicino ogni momento. Persona molto gentile e disponibile. Consigliato.

Using app

4 months

Total reviews

1

Average rating

4.0

4 / 5 Share

Dec. 6, 2023

The app is fantastic and let me do the opportunity of create practically everything i want! 4 star instead of 5 cause i start with the new 7th version, just released and not completely and with some bug. The customer assistance online is spectacular and help me to win against all the difficulty i have found. In particulary way i meet Morgen, that's a Gempages black belt!! If needed...ask for her!!!

Using app

About 1 month

Total reviews

1

Average rating

4.0

4 / 5 Share

Dec. 5, 2023

I just wanted to drop a quick note to express my gratitude for the incredible support I've received. Your team is not only super friendly but also incredibly helpful. It made a significant difference in my experience. I'm looking forward to more features being available on V7 soon. Keep up the fantastic work!

Store

JOM

Using app

3 months

Total reviews

2

Average rating

4.5

4 / 5 Share

Dec. 5, 2023

Nice customer support.

Using app

4 months

Total reviews

1

Average rating

4.0

4 / 5 Share

Oct. 30, 2023

Greatest builder i've used so far, i tested about 3 builders and this is the one closest to what an HTML CSS web customization would look like. 4 Stars just because they reply late and might need more customer service staff.

Using app

15 days

Total reviews

1

Average rating

4.0

4 / 5 Share

Oct. 15, 2023

I think this app will be beneficial. There are plenty of videos and printed text to explain things. It's just there is so much to get a handle on. The chat help function is slow to get connected to someone to help out. Once I did get someone to help me, he was very knowledgeable and answered my questions quickly.

Using app

5 months

Total reviews

1

Average rating

4.0

Developer Reply

Dear Brent, Thank you for your positive rating and for sharing your insights about our GemPages app. We're thrilled to hear that you find our resources beneficial and our support knowledgeable. We apologize for any delay you experienced in getting connected with our chat support. We've been handling a high volume of customer inquiries, and your patience is greatly appreciated. Rest assured, once we've connected, our commitment to speedy issue resolution remains steadfast. Your satisfaction is our top priority, and we're here to assist you with any questions or challenges you may encounter. If you need further support or have more questions, please don't hesitate to reach out. We're always ready to help. Best regards, GemPages Support Team

4 / 5 Share

Oct. 1, 2023

Was a amazing app i just want to now how i can put mi gempage in the shopify store i installed the app and i click publish but my shopify main page dont changes help pls

Using app

18 days

Total reviews

12

Average rating

4.8

4 / 5 Share

Aug. 14, 2023

The product can take a little getting used to, just like all things Shopify. But I love the support. They're always responsive and helpful. It definitely makes up for any issues I've experienced with the product. The other products I've tried had the same issues, but no support or support is not helpful. As a non-technical person, having someone I can ping is so so important. I really appreciate how quickly the support team responds and how they really do want to help you all the way through.

Using app

6 months

Total reviews

1

Average rating

4.0

4 / 5 Share

Aug. 11, 2023

Great app to use, although it has some limited features for responsive screens. Great Customer Support, I contacted them several times for various issues, and they were able to help out themselves or pass on the issue to the rest of the team who then solved my issue.

Using app

2 months

Total reviews

3

Average rating

4.3

4 / 5 Share

June 7, 2023

Risposta immediata, esauriente e molto chiara. Mi sono trovata davvero bene, personale cordiale e preparato. Grazie mille a tutti voi!

Using app

12 months

Total reviews

1

Average rating

4.0

Developer Reply

Grazie infinite per il tuo prezioso feedback! Siamo felici di sapere che hai apprezzato la nostra risposta immediata, esaustiva e chiara. Il nostro obiettivo è quello di fornire un servizio cordiale e preparato, quindi è fantastico sentire che ti sei trovato/a bene con il nostro team. Ci fa molto piacere che la tua esperienza sia stata positiva e vogliamo ringraziarti per averci scelto. Se avessi bisogno di ulteriori assistenza o avessi altre domande, non esitare a contattarci. Saremo sempre qui per aiutarti. Ancora una volta, grazie di cuore!

4 / 5 Share

May 29, 2023

The app has a decent selection of templates but ended up not needing it. It is a little expensive so I would only recommend for businesses that will use it often.

Using app

8 months

Total reviews

4

Average rating

4.8

Developer Reply

Hi Teedup Vegan! Thank you very much for bringing your issues to our attention. I'll definitely forward your interest to our R&D teams for further consideration. Your patience is highly appreciated! Thomas | GemPages Customer Success Manager

4 / 5 Share

May 26, 2023

Not a big fan of page builders typically - always better to build out your pages manually in my opinion. However, Gem Pages are great for people who need to produce landing pages and blog posts and they lack the technical knowledge to code these pages. It is easy to use and builds beautiful landing pages and blogs. So why 4 stars? I would have given it 4.5 if it was possible. The only negative I have with Gem pages is a lot of the code that does not follow best practices for SEO. While this would have been a non-starter for me, the Gem Pages service team is great for editing the changes that we see fit. They communicate well with you and have solved all my issues same day as requested. I have mostly dealt with Walter, but the rest of the team is great as well. 5-star customer service 4-star product

Using app

Almost 4 years

Total reviews

8

Average rating

4.8

Developer Reply

Thank you so much for your thoughtful review! We're happy to hear that you got great support service from our support agents. I'll surely pass your interest to our DEV team for further consideration. Thank you so much again for bring it to our attention! Best wishes!

4 / 5 Share

March 9, 2023

Response time is reasonable. Good customer support. Helpful and friendly. Page builder is comparable to a few others.

Using app

About 1 month

Total reviews

1

Average rating

4.0

Developer Reply

Thanks very much for your balanced and fair review. We're happy to hear that you find GemPages helpful. We would love to know more about your experience. Feel free to let us know via our live chat channel. We would be happy to check and make it right for you!

4 / 5 Share

March 5, 2023

Great app builder with a ton of features and relatively easy to use, really complicated publishing proccess though.

Using app

Over 1 year

Total reviews

18

Average rating

2.9

Developer Reply

Thank you very much for bringing your issues to our attention. I'll definitely forward your trouble to our development & design teams for further consideration. Your patience is highly appreciated! Best wishes.

4 / 5 Share

March 2, 2023

Au top ! Je recommande de cet app, juste au top, il y a pleins d'options inclus et le rendu est hyper pro. J'adore mon site est juste magnifique grâce à cette app. Le support est également très pro et réactif. Seul hic d'où mon 4 étoiles, l'application ne propose pas encore de header dommage.

Using app

About 2 months

Total reviews

1

Average rating

4.0

Developer Reply

Hi, I am sorry to learn that header/footer section feature isn't available this time. However, I have relayed your message to the appropriate department, and we will do our best to deliver the features as soon as possible. We appreciate your patience and would be pleased to assist you in resolving this issue.

4 / 5 Share

Feb. 21, 2023

This app is fairly easy to pick up and the customer service is great. They should more slight adjustments. For example, if I wanted to shift my image over since it appears differently depending on the screen.

Using app

Over 1 year

Total reviews

2

Average rating

3.5

Developer Reply

Hi, Thank you very much for bringing your issues to our attention. I'll definitely forward your interest to our development teams for further consideration. Your patience is highly appreciated! If there is anything we can do to improve your rating we'd love the opportunity to try. Please reach out and let us know on live chat or email at [email protected]. Best wishes.

4 / 5 Share

Dec. 30, 2022

This app actually a not bad page builder for Shopify compare with most of the similar app. But if it's a bit limit for the starter plan user, it would be really great if the starter plan user could get more basic features. :)

Store

Wearora

Using app

5 months

Total reviews

1

Average rating

4.0

Developer Reply

Thank you very much for bringing your issues to our attention. I'll definitely forward your interest to our marketing teams for further consideration. Your patience is highly appreciated! Best wishes.

4 / 5 Share

Nov. 16, 2022

Petits problèmes de compatibilité avec le thème shopify, mais support client réactif et efficace ! Permet de construire de belles pages de vente.

Store

Artigia

Using app

3 months

Total reviews

1

Average rating

4.0

Developer Reply

Thank you so much for this great 5-star review! We really appreciate your help in spreading the word about GemPages. It means a lot to us.

4 / 5 Share

Nov. 7, 2022

This app helped me a lot in building a professional looking website. They have great customer service and a easy-to-use function!

Using app

5 months

Total reviews

1

Average rating

4.0

Developer Reply

Thanks for taking the time to share your experience with GemPages. It would be greatly appreciated if you could tell us what is causing your dissatisfaction and give us the opportunity to serve you better. Contact us via live chat or email at [email protected] and enjoy more of our professional support services.