All reviews

Rating Breakdown

  • 5
    92% (4,832 ratings)
  • 4
    3% (138 ratings)
  • 3
    1% (29 ratings)
  • 2
    0% (22 ratings)
  • 1
    2% (90 ratings)
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4 / 5 Share

March 26, 2024

It was easy to use and even a Japanese person could do it without any problem. The support is very attentive.

Store

ICHIDO

Using app

6 days

Total reviews

1

Average rating

4.0

4 / 5 Share

March 18, 2024

GemPages offers various features such as responsive design, integration with popular ecommerce platforms like Shopify, WooCommerce, and BigCommerce, as well as support for custom HTML and CSS for advanced customization.

Using app

6 months

Total reviews

1

Average rating

4.0

4 / 5 Share

Feb. 20, 2024

I was satisfied with the service, they are fast and efficient.

Store

EVOUP

Using app

Over 1 year

Total reviews

1

Average rating

4.0

4 / 5 Share

Feb. 15, 2024

From the outset, GemPages' user-friendly interface made creating and customizing Shopify pages much easier than using the native customizer (Impact). It offers plenty of features, however, I struggle to decrease the loading time of the landing page. I have no IT background and coding isn't an option for me. I have heard from here and there that GemPages isn't the fastest option on the market and I am not sure if I am going to stick with them in the long run. // The reason for me writing this review is their customer representative Mona. Her responsiveness and expertise were evident from the very first interaction. Not only did she promptly address my queries, but she also took the time to provide detailed explanations and step-by-step instructions to ensure that I fully understood the solutions. // What truly impressed me was Mona's willingness to go the extra mile. Whether it was troubleshooting a complex issue or providing personalized recommendations for optimizing my page, Mona consistently demonstrated a genuine commitment to helping me achieve my goals. Her patience, professionalism, and depth of knowledge are outstanding. // After communicating with many customer service agents in the past few months I can confidently say that Mona is the all-time-best so far!

Using app

About 1 month

Total reviews

4

Average rating

4.8

4 / 5 Share

Dec. 16, 2023

GemPages is a great upgrade to your shopify store in case you are going for a more flexible, more diverse layout of your shop. But then with more possibilities also come more complexities. You can easily get frustrated by the many details that have to be taken in to account. The competence of the support team will clarify a lot, but this always means a delay because one is not that independent as he would wish. Normally they will help you instantly or in a short amount of time, but as they have a lot of customers, on a busy day the answers can delay until a day or more. This in one way is a great signe as it shows that a lot of people trust the possibilities of GemPages, but it means as well that a lot of the clients of the platform are in need of help and assistance because of the complexity. I would recommend GemPages to people that already have sufficient experience with page builders. If you are a beginner, just be prepared to invest a lot of time because it really is a learning curve. And if something does not work, dont loose to much time but ask the support team as they are a great help and mostly also fast in answering to your requests.

Store

AwwShop

Using app

4 months

Total reviews

1

Average rating

4.0

4 / 5 Share

Dec. 14, 2023

ho avuto bisogno di aiuto in chat e mi è stata vicino ogni momento. Persona molto gentile e disponibile. Consigliato.

Using app

4 months

Total reviews

1

Average rating

4.0

4 / 5 Share

Dec. 6, 2023

The app is fantastic and let me do the opportunity of create practically everything i want! 4 star instead of 5 cause i start with the new 7th version, just released and not completely and with some bug. The customer assistance online is spectacular and help me to win against all the difficulty i have found. In particulary way i meet Morgen, that's a Gempages black belt!! If needed...ask for her!!!

Using app

About 1 month

Total reviews

1

Average rating

4.0

4 / 5 Share

Dec. 5, 2023

I just wanted to drop a quick note to express my gratitude for the incredible support I've received. Your team is not only super friendly but also incredibly helpful. It made a significant difference in my experience. I'm looking forward to more features being available on V7 soon. Keep up the fantastic work!

Store

JOM

Using app

3 months

Total reviews

2

Average rating

4.5

4 / 5 Share

Dec. 5, 2023

Nice customer support.

Using app

4 months

Total reviews

1

Average rating

4.0

4 / 5 Share

Oct. 30, 2023

Greatest builder i've used so far, i tested about 3 builders and this is the one closest to what an HTML CSS web customization would look like. 4 Stars just because they reply late and might need more customer service staff.

Using app

15 days

Total reviews

1

Average rating

4.0

4 / 5 Share

Oct. 1, 2023

Was a amazing app i just want to now how i can put mi gempage in the shopify store i installed the app and i click publish but my shopify main page dont changes help pls

Using app

18 days

Total reviews

13

Average rating

4.8

4 / 5 Share

Aug. 14, 2023

The product can take a little getting used to, just like all things Shopify. But I love the support. They're always responsive and helpful. It definitely makes up for any issues I've experienced with the product. The other products I've tried had the same issues, but no support or support is not helpful. As a non-technical person, having someone I can ping is so so important. I really appreciate how quickly the support team responds and how they really do want to help you all the way through.

Using app

6 months

Total reviews

1

Average rating

4.0

4 / 5 Share

Aug. 11, 2023

Great app to use, although it has some limited features for responsive screens. Great Customer Support, I contacted them several times for various issues, and they were able to help out themselves or pass on the issue to the rest of the team who then solved my issue.

Using app

2 months

Total reviews

3

Average rating

4.3

4 / 5 Share

June 7, 2023

Risposta immediata, esauriente e molto chiara. Mi sono trovata davvero bene, personale cordiale e preparato. Grazie mille a tutti voi!

Using app

12 months

Total reviews

1

Average rating

4.0

Developer Reply

Grazie infinite per il tuo prezioso feedback! Siamo felici di sapere che hai apprezzato la nostra risposta immediata, esaustiva e chiara. Il nostro obiettivo è quello di fornire un servizio cordiale e preparato, quindi è fantastico sentire che ti sei trovato/a bene con il nostro team. Ci fa molto piacere che la tua esperienza sia stata positiva e vogliamo ringraziarti per averci scelto. Se avessi bisogno di ulteriori assistenza o avessi altre domande, non esitare a contattarci. Saremo sempre qui per aiutarti. Ancora una volta, grazie di cuore!

4 / 5 Share

May 29, 2023

The app has a decent selection of templates but ended up not needing it. It is a little expensive so I would only recommend for businesses that will use it often.

Using app

8 months

Total reviews

4

Average rating

4.8

Developer Reply

Hi Teedup Vegan! Thank you very much for bringing your issues to our attention. I'll definitely forward your interest to our R&D teams for further consideration. Your patience is highly appreciated! Thomas | GemPages Customer Success Manager

4 / 5 Share

May 26, 2023

Not a big fan of page builders typically - always better to build out your pages manually in my opinion. However, Gem Pages are great for people who need to produce landing pages and blog posts and they lack the technical knowledge to code these pages. It is easy to use and builds beautiful landing pages and blogs. So why 4 stars? I would have given it 4.5 if it was possible. The only negative I have with Gem pages is a lot of the code that does not follow best practices for SEO. While this would have been a non-starter for me, the Gem Pages service team is great for editing the changes that we see fit. They communicate well with you and have solved all my issues same day as requested. I have mostly dealt with Walter, but the rest of the team is great as well. 5-star customer service 4-star product

Using app

Almost 4 years

Total reviews

8

Average rating

4.8

Developer Reply

Thank you so much for your thoughtful review! We're happy to hear that you got great support service from our support agents. I'll surely pass your interest to our DEV team for further consideration. Thank you so much again for bring it to our attention! Best wishes!

4 / 5 Share

March 9, 2023

Response time is reasonable. Good customer support. Helpful and friendly. Page builder is comparable to a few others.

Using app

About 1 month

Total reviews

1

Average rating

4.0

Developer Reply

Thanks very much for your balanced and fair review. We're happy to hear that you find GemPages helpful. We would love to know more about your experience. Feel free to let us know via our live chat channel. We would be happy to check and make it right for you!

4 / 5 Share

March 5, 2023

Great app builder with a ton of features and relatively easy to use, really complicated publishing proccess though.

Using app

Over 1 year

Total reviews

18

Average rating

2.9

Developer Reply

Thank you very much for bringing your issues to our attention. I'll definitely forward your trouble to our development & design teams for further consideration. Your patience is highly appreciated! Best wishes.

4 / 5 Share

Feb. 21, 2023

This app is fairly easy to pick up and the customer service is great. They should more slight adjustments. For example, if I wanted to shift my image over since it appears differently depending on the screen.

Using app

Over 1 year

Total reviews

2

Average rating

3.5

Developer Reply

Hi, Thank you very much for bringing your issues to our attention. I'll definitely forward your interest to our development teams for further consideration. Your patience is highly appreciated! If there is anything we can do to improve your rating we'd love the opportunity to try. Please reach out and let us know on live chat or email at support@gempages.help. Best wishes.

4 / 5 Share

Dec. 30, 2022

This app actually a not bad page builder for Shopify compare with most of the similar app. But if it's a bit limit for the starter plan user, it would be really great if the starter plan user could get more basic features. :)

Store

Wearora

Using app

5 months

Total reviews

1

Average rating

4.0

Developer Reply

Thank you very much for bringing your issues to our attention. I'll definitely forward your interest to our marketing teams for further consideration. Your patience is highly appreciated! Best wishes.