All reviews

Rating Breakdown

  • 5
    93% (3,160 ratings)
  • 4
    3% (86 ratings)
  • 3
    0% (11 ratings)
  • 2
    0% (12 ratings)
  • 1
    1% (49 ratings)

Reviews with Text

  • 93% (3,079)
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4 / 5 Share

Oct. 17, 2024

功能性限縮 但部分後台工程師能協助處理

Using app

Almost 2 years

Total reviews

1

Average rating

4.0

4 / 5 Share

Oct. 10, 2024

Amazing help to get my issue sorted, app is great, at a great speed to build web pages. 4 stars only because the response time initially is a bit slow. Overall great help & solved issues quickly

Store

OFF-TIK

Using app

8 months

Total reviews

2

Average rating

4.5

4 / 5 Share

Oct. 9, 2024

I am relatively new when it comes to building, editing, and revising websites, so there was a bit of a learning curve to say the least. However, after almost a year in, I know enough to be dangerous--and that's just the tip of the iceberg. Their saving grace is their customer service, however. Super responsive, kind, and willing to get to the bottom of any issue (which with me, there's a lot-ugh). Sometimes it's not always the answer you were hoping for, but GemPage's staff and customer support are usually kind and understanding while not stopping until they find clarity. Good people (thx Kyle), good product, good music.

Using app

Over 3 years

Total reviews

4

Average rating

4.5

4 / 5 Share

Sept. 20, 2024

Using app

About 5 years

Total reviews

2

Average rating

4.5

4 / 5 Share

Sept. 12, 2024

Great support team but their new version-7 is very buggy, if they could fix these bugs then it would be really great.

Using app

About 1 year

Total reviews

12

Average rating

4.9

4 / 5 Share

Sept. 9, 2024

So far so good with the website editor, only downside is lack of a photo editor that you can use after uploading an image to make minor changes or crops to fit certain elements. Responsive editor is very good but I find that its challenging and time consuming to use for various phone sizes and ensure that it works correctly without having to edit each phone size. The best thing about gem pages is customer support, they respond so quickly to any query and fix any issues I have so quickly.

Store

GO:24

Using app

4 months

Total reviews

1

Average rating

4.0

4 / 5 Share

Sept. 4, 2024

The app itself is useful for smaller teams on a single site. Due to its complexity and lots of functionality, it can slightly malfunction from time to time... however the support team is stellar and will go above and beyond to get you taken care of.

Using app

Almost 4 years

Total reviews

9

Average rating

4.9

4 / 5 Share

Aug. 21, 2024

good stuff

Using app

About 1 month

Total reviews

3

Average rating

4.7

4 / 5 Share

Aug. 13, 2024

I've been using GemPages Page Builder and overall, I'm quite pleased with it. The software is user-friendly and easy to navigate, which makes designing pages a breeze. There are a few minor bugs and usability issues here and there, but nothing that significantly hampers productivity. Of course, there's always room for improvement, and I hope to see some of these quirks ironed out in future updates. What really sets GemPages apart, though, is their customer service. The team is incredibly helpful, knowledgeable, and responsive. Special shoutout to Liam, who consistently goes above and beyond—I’d rate his service 5 stars!

Using app

Over 5 years

Total reviews

1

Average rating

4.0

4 / 5 Share

Aug. 6, 2024

Using app

3 months

Total reviews

1

Average rating

4.0

4 / 5 Share

July 29, 2024

I would recommend it. TONY has helped me a lot

Using app

3 days

Total reviews

1

Average rating

4.0

4 / 5 Share

July 8, 2024

Great software - it's a really solid implementation and we use it to a lot of success. That said, their dev team plays fast and loose with their code refactoring. I have to check in on my pages I built now and again to make sure they are still working/displaying as intended, or when I need to republish a page - need to make sure I have time to troubleshoot .css

Using app

9 months

Total reviews

5

Average rating

4.8

4 / 5 Share

June 20, 2024

Gempages is a great tool, you almost can do as much as if you were using wordpress. There is still some room for improvement but they are working on it. The support for sure gets 5 stars as they are quick to reply and come up with solutions most of the time!

Using app

3 months

Total reviews

4

Average rating

4.8

4 / 5 Share

March 26, 2024

It was easy to use and even a Japanese person could do it without any problem. The support is very attentive.

Store

ICHIDO

Using app

6 days

Total reviews

1

Average rating

4.0

4 / 5 Share

Feb. 15, 2024

From the outset, GemPages' user-friendly interface made creating and customizing Shopify pages much easier than using the native customizer (Impact). It offers plenty of features, however, I struggle to decrease the loading time of the landing page. I have no IT background and coding isn't an option for me. I have heard from here and there that GemPages isn't the fastest option on the market and I am not sure if I am going to stick with them in the long run. // The reason for me writing this review is their customer representative Mona. Her responsiveness and expertise were evident from the very first interaction. Not only did she promptly address my queries, but she also took the time to provide detailed explanations and step-by-step instructions to ensure that I fully understood the solutions. // What truly impressed me was Mona's willingness to go the extra mile. Whether it was troubleshooting a complex issue or providing personalized recommendations for optimizing my page, Mona consistently demonstrated a genuine commitment to helping me achieve my goals. Her patience, professionalism, and depth of knowledge are outstanding. // After communicating with many customer service agents in the past few months I can confidently say that Mona is the all-time-best so far!

Using app

10 days

Total reviews

4

Average rating

4.8

4 / 5 Share

Dec. 5, 2023

I just wanted to drop a quick note to express my gratitude for the incredible support I've received. Your team is not only super friendly but also incredibly helpful. It made a significant difference in my experience. I'm looking forward to more features being available on V7 soon. Keep up the fantastic work!

Store

JOM

Using app

11 days

Total reviews

2

Average rating

4.5

4 / 5 Share

Oct. 30, 2023

Greatest builder i've used so far, i tested about 3 builders and this is the one closest to what an HTML CSS web customization would look like. 4 Stars just because they reply late and might need more customer service staff.

Using app

15 days

Total reviews

1

Average rating

4.0

4 / 5 Share

May 29, 2023

The app has a decent selection of templates but ended up not needing it. It is a little expensive so I would only recommend for businesses that will use it often.

Using app

8 months

Total reviews

4

Average rating

4.8

Developer Reply

Hi Teedup Vegan! Thank you very much for bringing your issues to our attention. I'll definitely forward your interest to our R&D teams for further consideration. Your patience is highly appreciated! Thomas | GemPages Customer Success Manager

4 / 5 Share

May 26, 2023

Not a big fan of page builders typically - always better to build out your pages manually in my opinion. However, Gem Pages are great for people who need to produce landing pages and blog posts and they lack the technical knowledge to code these pages. It is easy to use and builds beautiful landing pages and blogs. So why 4 stars? I would have given it 4.5 if it was possible. The only negative I have with Gem pages is a lot of the code that does not follow best practices for SEO. While this would have been a non-starter for me, the Gem Pages service team is great for editing the changes that we see fit. They communicate well with you and have solved all my issues same day as requested. I have mostly dealt with Walter, but the rest of the team is great as well. 5-star customer service 4-star product

Using app

Almost 4 years

Total reviews

8

Average rating

4.8

Developer Reply

Thank you so much for your thoughtful review! We're happy to hear that you got great support service from our support agents. I'll surely pass your interest to our DEV team for further consideration. Thank you so much again for bring it to our attention! Best wishes!

4 / 5 Share

Nov. 7, 2022

We recently started using this app. It has so many features and is allowing us to make a great-looking site. The customer support is amazing, they are supper responsive and go above and beyond to help with any issues.

Using app

11 days

Total reviews

3

Average rating

4.7

Developer Reply

Thanks very much for your balanced and fair review. We're happy to hear that you find GemPages helpful. Feel free to let us know via our live chat channel. We would be happy to check and make it right for you!