All reviews

Rating Breakdown

  • 5
    95% (2,910 ratings)
  • 4
    3% (81 ratings)
  • 3
    0% (11 ratings)
  • 2
    0% (9 ratings)
  • 1
    2% (50 ratings)

Reviews with Text

  • 94% (2,868)
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5 / 5 Share

July 27, 2025

Amazing platform for split testing presales

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

July 27, 2025

Great app and great support, thank you !

Store

Lumya

Using app

20 days

Total reviews

1

Average rating

5.0

5 / 5 Share

July 26, 2025

Best page builder in the industry, and the kindness supports in the world

Using app

9 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 26, 2025

Using app

8 days

Total reviews

1

Average rating

5.0

5 / 5 Share

July 26, 2025

they have a loooooooooot of patentice . they help me to fix the problem. thank u

Store

Brenco

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 25, 2025

Had problems with exceeding the code limit on a section, but customer support helped and gave me a video as well on how to fix it. Very happy to have Ken when I was stuck on this problem!

Store

sekkr

Using app

About 2 months

Total reviews

3

Average rating

5.0

5 / 5 Share

July 25, 2025

Einfache Bedienung. Toller Service. Empfehlungswert.

Store

NALUVO

Using app

17 days

Total reviews

2

Average rating

5.0

5 / 5 Share

July 25, 2025

They have always been fast and helpful even when I have been on the free version pre-launch, great support!

Store

ERQON

Using app

7 months

Total reviews

2

Average rating

5.0

5 / 5 Share

July 25, 2025

Really powerful app, and even better technical support! Very knowledgeable, patient and responsive. I always get the answers I need!

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 25, 2025

We’ve been using GemPages for a few months and it’s been fantastic. We hit a few snags integrating our store with our ideas, but the GemPages team stepped in every time. From major third-party app integrations to minor technical fixes, both the app and their support have been five-star. Live help is fast, and the builder is now essential to our store, we honestly couldn’t run our e-commerce site without it. 5/5 Would definitely recommend!

Store

BonChef

Using app

4 months

Total reviews

6

Average rating

5.0

5 / 5 Share

July 25, 2025

I've had a lovely experience with GemPages so far! They have a amazing support team and a great platform, very intuitive and easy to use! I definitely recommend it to all entrepreneurs who want to create a high-converting e-commerce page

Store

Gujoy

Using app

6 months

Total reviews

4

Average rating

5.0

5 / 5 Share

July 25, 2025

Ken was amazing!! He made it simple and clear and solved my problem very quickly!! Great Service

Using app

9 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 25, 2025

Store

Ahvya

Using app

9 days

Total reviews

1

Average rating

5.0

5 / 5 Share

July 24, 2025

This is the most useful app on Shopify imo. Easy to use, customize, replace entire sections of our website in hours instead of days. The support is top tier, super quick and responsive. I highly recommend GemPages. Thanks again guys!

Using app

10 days

Total reviews

2

Average rating

5.0

5 / 5 Share

July 24, 2025

Fantastic, fast support available to me today. Thank you Roxanne and Dzung for solving my queries.

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

July 23, 2025

Perfectly simple and easy to use. If you also have questions, the support is very friendly and easy to communicate with.

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

July 23, 2025

I've been using GemPages for a while now, and while the app itself is intuitive and powerful for building custom Shopify pages, it's the technical support that truly stands out. The support team is incredibly responsive. They are very quick to answer any queries, no matter how complex the issue. What really impressed me is how they don’t just offer quick fixes. They dive deep into the problems, even the highly technical ones, and guide you through them with patience and clarity. They consistently went above and beyond to make sure everything worked perfectly, offering me a custom solution and recoding a template that did not work for me. Their team never hesitated to jump in and find a solution. It's rare to find support this dedicated and proactive. I'm beyond impressed and grateful for the level of help I received. If you're on the fence about using GemPages, know that you're not just getting a great product—you’re getting a support team that genuinely cares about your success.

Using app

Over 4 years

Total reviews

1

Average rating

5.0

Developer Reply

Good day Vitamix Australia, Your thoughtful feedback means a lot to us. We’re thrilled to hear that our support team could make such a strong impression and provide in-depth help with your custom templates and coding. The team takes great pride in solving complex issues and ensuring that every user experience feels smooth and personal. If you ever need help again, please know we’ll always be here and happy to assist. Auri GemPages Customer Support Manager

5 / 5 Share

July 23, 2025

Buen soporte, respondieron mis dudas en muy poco tiempo.

Using app

About 2 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

July 23, 2025

Amazing Customer Support. Shoutout to Kiran!

Using app

11 months

Total reviews

2

Average rating

5.0

5 / 5 Share

July 23, 2025

Mona has great customer service skills. Walked me through the entire thing and we found the problem and fixed it. Was something very simple but can't believe I overlooked it. Thanks

Store

Venera

Using app

5 months

Total reviews

10

Average rating

5.0