All reviews

Rating Breakdown

  • 5
    94% (3,378 ratings)
  • 4
    3% (92 ratings)
  • 3
    0% (11 ratings)
  • 2
    0% (12 ratings)
  • 1
    2% (55 ratings)

Reviews with Text

  • 92% (3,271)
Review RSS Feed Review RSS Feed

5 / 5 Share

Oct. 28, 2025

very helpfull support

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 27, 2025

Best support ever (Annie), great experience and everything works out great!

Using app

5 days

Total reviews

3

Average rating

4.7

5 / 5 Share

Oct. 27, 2025

GemPages is robust, and the learning curve definitely exists. I continue to learn more and more, and I continually utilize the chat support feature. Ken has been incredible to work with. Big fan.

Using app

20 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 27, 2025

The customer support is top tier! Any issue I have they don't waste time in helping me.

Using app

18 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 27, 2025

good

Store

Vello

Using app

4 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 27, 2025

beatiful customer service thanks sinclair

Using app

About 1 month

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 27, 2025

Excelente servicio, muy pronto, respuesta super rápida y soluciones muy eficientes.

Using app

6 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 27, 2025

awesome customer support with a loom video to help resolve my page editing issues.

Using app

4 months

Total reviews

7

Average rating

4.6

5 / 5 Share

Oct. 26, 2025

AMAZING CUSTOMER SUPPORT, THEY WERE FAST AND RESPONSIVE. THANK YOU ALICE FROM SUPPORT.

Using app

5 months

Total reviews

2

Average rating

3.0

5 / 5 Share

Oct. 26, 2025

MUY BUENOSSS

Using app

2 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 26, 2025

I love the beautiful professional layout. It was exactly what I was looking for, a user friendly landing page template! I couldn't have asked for better service. As soon as I had issues a real human answered my chat questions and even fixed issues for me saving me so much frustration! Thank you GemPages!

Using app

About 9 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 25, 2025

Tony was fantastic at helping me with all the issues i was struggling with learning. After his help, i had it all down pat. Now im soo much more confident and glad i chose gempages to build my website. Thanks Tony.

Store

Lwkey

Using app

5 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 25, 2025

Store

Aliviva

Using app

About 1 month

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 25, 2025

Great tool and support team, always helps when needed

Using app

11 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 25, 2025

Parfait, support efficace

Store

POMŌ

Using app

About 2 months

Total reviews

3

Average rating

5.0

2 / 5 Share

Oct. 25, 2025

I got scammed with their 30 day money back guaranteed promise. I had a surprise deduction with my Shopify plan for $29 while I used the tool for only 9 days for experimentation. I cancelled it later on and asked the support if I am going to have funds deducted. the support told me no deduction will take place and it will be covered. Scam be aware before you subscribe.

Store

TRE

Using app

6 months

Total reviews

2

Average rating

3.5

Developer Reply

Good day Alomrani, First of all, we are truly sorry for the unpleasant experience with the cancellation process. After reviewing your case, I can see that our team had already informed you that you were eligible for a refund and asked you to complete the refund form. However, we have not yet received your submission. It’s possible that a language barrier may have caused some misunderstanding. Please rest assured that there is absolutely no scam involved. We strictly follow Shopify’s policy for all payments and refunds. As GemPages is a third-party app, all subscription charges are managed directly by Shopify. I have also personally reached out to you via email with further instructions to help you complete the refund process and get your money back. I look forward to hearing from you soon. Warm regards, Auri GemPages Customer Support Manager

5 / 5 Share

Oct. 25, 2025

Using app

5 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Oct. 24, 2025

Good feedback and help from Liam.

Store

My shop

Using app

8 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 24, 2025

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 24, 2025

good

Using app

About 21 hours

Total reviews

4

Average rating

5.0