All reviews

Rating Breakdown

  • 5
    94% (3,374 ratings)
  • 4
    3% (92 ratings)
  • 3
    0% (11 ratings)
  • 2
    0% (12 ratings)
  • 1
    2% (54 ratings)

Reviews with Text

  • 92% (3,266)
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4 / 5 Share

Nov. 30, 2020

This program gives you far more options then the regular shoplifty editor. And the support is quick to respond to your questions. Seeing and having separate editing for each type of device from desktop to mobile is extremely useful.

Using app

About 1 year

Total reviews

1

Average rating

4.0

Developer Reply

Thank you for your review! I'm happy to hear that the support team could help you out! James | Customer Success Manager

4 / 5 Share

Nov. 19, 2020

A great way to customize and brand a Shopify store. Support is pretty good, but you have to work with them for more complicated issues. I've generally had my issues resolved, but sometimes it can take a back and forth before they understand. Has a lot of features, but wish it had a few more, like Library blocks that were all linked so you could change the same thing without having to edit multiple pages.

Store

ohsnap

Using app

10 months

Total reviews

7

Average rating

4.7

4 / 5 Share

Nov. 12, 2020

perfect app to have a beautiful website, just some bug but it's fix quickly definitely recommand this app

Using app

About 1 year

Total reviews

6

Average rating

4.8

4 / 5 Share

Jan. 19, 2021

Good app, Only negative thing is that building large pages with many product slows the page, but Shopify problem.

Using app

4 months

Total reviews

14

Average rating

3.2

Developer Reply

Dear Leevi, Thank you so much for taking the time to leave constructive feedback on the app and service. I believe other users will find great value and have a better understanding of GemPages from your comment. At the same time, we’ve learned a lot from this that we should find a better and timely way to deliver the app’s related information to avoid unwanted confusion. I wish you and your family all the best and don’t hesitate to get in touch with us if you have any further questions. James | Customer Success Manager team

4 / 5 Share

Oct. 21, 2020

I had the app active for 2 days. As i was on another project at the same time i realized i rushed too much to activate it and reached out the Gempages support to ask if i can stop it and keep the rest of the trial. I received positive answer that i won't loose the rest and i can come back to the app whenever i'm ready. I deactivated the app after this email on the 2nd day of using it. A week later i received an email stating my trial has expired, when i actually had not used it and for already 4 days i keep writing to their support but nobody cares to reply back!!! Updating my review, as i was contacted by the support and given a good proposition/solution. Will be able to evaluate the service itself, once i start using it.

Using app

1 day

Total reviews

9

Average rating

4.9

4 / 5 Share

Sept. 21, 2020

The app does as it should - helps you build custom pages however, my biggest gripe is their customer support. We pay for their advanced plan and with that, comes VIP Support but so far, the support doesn't seem any different than what we were receiving on starter plans. In fact, since we are based out of North America, their support comes the following day given the timezones - which is fair. But, don't be fooled with VIP or, even priority support if this is important to you. So far, it's been more than 3 days with a page ready to go live, waiting for support to fix what seems to me, like a bug. Other than that - great platform.

Using app

5 months

Total reviews

1

Average rating

4.0

4 / 5 Share

April 2, 2024

It's a very accessible application, very easy to use, ideal for beginners! I will be using it for a long time! The support it's great, they investigate until the issue it's solve, and their soft skills are quite impressive.

Store

Sol-ti

Using app

Almost 4 years

Total reviews

6

Average rating

4.8

4 / 5 Share

April 6, 2020

Found this app to be easy to implement and use. Have had a couple of interactions with support and found it to be quick and effective.

Using app

About 1 month

Total reviews

1

Average rating

4.0

4 / 5 Share

Oct. 29, 2019

UPDATE - after I posted a negative review, a support rep named Janie came to the rescue and was able to fix the problem in 5 minutes. If you are running into an issue, I recommend you ask for her directly in order to save time and sanity. ----- ABSOLUTE NIGHTMARE OF AN APP. Spent two whole days working on a page, only to get a red "internal server error" popup when I hit the Publish button. Contacted support thinking this would be fixed, 3 days later I feel like blowing my brains out. The whole conversation is completely absurd, it’s like talking to a prototype robot from the 80’s (except they have a korean idol as their avatar). I think I’m being pranked, it’s the only explanation that makes sense. It doesn’t seem like they are even looking into this bug, so not only did I lose 2 days of work, I also have been losing my mind trying to properly communicate with them, only to get zero help & zero answer as to why this is happening or how to get the friggin page finally published.

Using app

3 days

Total reviews

14

Average rating

3.0

4 / 5 Share

Oct. 9, 2019

I am still currently formulating my full thoughts on this app however it asks that i type at least 100 characters. This star count indicates my current level of satisfaction with these app developers. I will keep it updated. Current Status: Seems like Chris hired some help, things have been much better with the customer service end lately

Using app

6 months

Total reviews

2

Average rating

2.5

4 / 5 Share

Nov. 3, 2017

Working on it. Having some teething problems we are working to resolve

Using app

29 days

Total reviews

46

Average rating

4.6

4 / 5 Share

April 22, 2017

I love this app! It is very easy to use and so intuitive. There is a few small issues but Chris has been amazing.

Using app

5 days

Total reviews

2

Average rating

4.5