All reviews

Rating Breakdown

  • 5
    94% (4,672 ratings)
  • 4
    3% (136 ratings)
  • 3
    1% (28 ratings)
  • 2
    0% (21 ratings)
  • 1
    2% (89 ratings)
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4 / 5 Share

March 1, 2021

Easy to use and pretty straightforward. A few issues here and there but the team was always ready to help.

Using app

About 2 years

Total reviews

3

Average rating

4.7

4 / 5 Share

Feb. 23, 2021

useful and flexible app, support team is very helpful and response quickly. great app. Hope they would add more elements and keep doing enhancement.

Store

Nove

Using app

About 5 years

Total reviews

2

Average rating

4.5

4 / 5 Share

Jan. 20, 2021

Very user-friendly and offers lots of functional elements to customise pages with; fairly basic but gets the job done. Ran into a problem with a module suddenly being 'too large' to publish and having to completely rebuild a page to solve it, bit of a pain. But any issues that have come up in the year or so we've been using it staff have been very quick to respond to, either offering solutions or fixing the problem themselves. Would recommend to anyone with no coding skills wanting an easy, no frills page builder and reliable support.

Using app

11 months

Total reviews

1

Average rating

4.0

4 / 5 Share

Jan. 15, 2021

Nothing is perfect. The app has sometimes a little bit of boundaries. Yet the most important thing is this: the support team helps to BREAK DOWN those borders in function for your store development. Superb service! Keep growing Gempages.

Using app

4 months

Total reviews

1

Average rating

4.0

Developer Reply

We greatly appreciate your your review and glad to hear that GemPages is helpful in creating your pages. I'll surely pass your interest to our team for further consideration. Thank you so much again for bring it to our attention! If there is anything more we can do to assist, please do let us know via live chat or email address support@gempages.help. All the best

4 / 5 Share

Jan. 14, 2021

Fixing my review, was 2 stars before. They have a bomb customer service, helped me figure out everything and make my site look better and optimized. There are a few glitches here and there but for the most part it's awesome Thanks Steve!

Using app

2 months

Total reviews

1

Average rating

4.0

Developer Reply

Hey my friend, Thank you for your feedback. I'm really sorry to hear that you had a negative experience with our app. My colleague Liam has reached out with some information regarding all of the instructions and suggestions that would help you will understand more about our page builder. Thank you for giving GemPages a try, we really appreciate it. Liam will continue to work with you in order to hopefully turn this experience around for you. We would love the opportunity to reverse your negative experience and turn it into a positive one. Our client experience is our highest priority and we want you to feel that. We've left you an email and looking forward to hearing from you! Cindy | Team Lead, Customer Support

4 / 5 Share

Jan. 4, 2021

For me it's the best on the market. The support staff is always available and helpful. Oh... and it's very intuitive/easy to use and has the advanced features for inserting code, etc. The only reason it gets 4 stars instead of 5 is because its integration of external apps could be better...but they're working on it. Besides, no app is perfect, right?

Using app

About 2 months

Total reviews

1

Average rating

4.0

4 / 5 Share

Jan. 4, 2021

Good customer service! But if we improve the time of reply will be fantastic. 5 star will be given when this service improve

Using app

Over 1 year

Total reviews

3

Average rating

4.7

Developer Reply

Thank you so much for your honest review! Your feedback about our support time is greatly appreciated. We're taking neccessary steps to improve it. Hopefully our support service will be even faster very soon! Thank you so much again for bring it to our attention! If there is anything more we can do to assist, please do let us know via live chat or email address support@gempages.help. All the best!

4 / 5 Share

Dec. 11, 2020

J'ai utilisé cette application pour mes fiches produits. Une fois les tutoriels visionnés, l'application est simple d'utilisation et rapide pour la création.

Using app

7 months

Total reviews

1

Average rating

4.0

4 / 5 Share

Dec. 4, 2020

I used this app to build my product pages. it was helpful, to bad though it doesn't work with the Recharge subscription app on the improved shopify platform at least according to Recharge representative. but anyway when I had a question Marc was helpful with all my concerns and prompt so I am grateful for that!

Using app

8 months

Total reviews

1

Average rating

4.0

Developer Reply

Thanks for your feedback, my friend. It’s all our pleasure to assist you along your journey with us. In the meantime, Recharge is working fine with our page builder. If you found any issue when trying to integrate Recharge with GemPages or need any further assistance, please don't hesitate to let us know, our support team will help you with our best Sincerely, Janie | GemPages Team

4 / 5 Share

Nov. 30, 2020

This program gives you far more options then the regular shoplifty editor. And the support is quick to respond to your questions. Seeing and having separate editing for each type of device from desktop to mobile is extremely useful.

Using app

About 1 year

Total reviews

1

Average rating

4.0

Developer Reply

Thank you for your review! I'm happy to hear that the support team could help you out! James | Customer Success Manager

4 / 5 Share

Nov. 19, 2020

A great way to customize and brand a Shopify store. Support is pretty good, but you have to work with them for more complicated issues. I've generally had my issues resolved, but sometimes it can take a back and forth before they understand. Has a lot of features, but wish it had a few more, like Library blocks that were all linked so you could change the same thing without having to edit multiple pages.

Store

ohsnap

Using app

10 months

Total reviews

5

Average rating

4.6

4 / 5 Share

Nov. 12, 2020

perfect app to have a beautiful website, just some bug but it's fix quickly definitely recommand this app

Using app

Over 4 years

Total reviews

6

Average rating

4.8

4 / 5 Share

Nov. 11, 2020

The core function is excellent and you're really only limited by your imagination. Support is also very helpful and understanding. I do think there could be more support material, particularly around how Gem Pages works with product pages, sub-pages, themes and Shopify so you're given more of an overview of how everything links together. It's perhaps taken for granted that you know all that so I lost days trying to get to grips with that - hence the loss of a star. Overall, very good and will be using again.

Using app

6 months

Total reviews

1

Average rating

4.0

4 / 5 Share

Nov. 11, 2020

Not everything works perfectly from the beginning and you have to adjust a dozen times until it's perfect (e.g. spaces or the transition from desktop to mobile version) but the support is great! Always kind and very helpful. I guess in a while when all bugs are fixed it deserves 5 stars ;)

Store

Zmoobi

Using app

Over 2 years

Total reviews

6

Average rating

4.3

4 / 5 Share

Nov. 4, 2020

Great customer service (Leo). They answered very quickly and they found solutions. This app is easy to use.

Using app

6 months

Total reviews

1

Average rating

4.0

4 / 5 Share

Jan. 19, 2021

Good app, Only negative thing is that building large pages with many product slows the page, but Shopify problem.

Using app

4 months

Total reviews

13

Average rating

3.1

Developer Reply

Dear Leevi, Thank you so much for taking the time to leave constructive feedback on the app and service. I believe other users will find great value and have a better understanding of GemPages from your comment. At the same time, we’ve learned a lot from this that we should find a better and timely way to deliver the app’s related information to avoid unwanted confusion. I wish you and your family all the best and don’t hesitate to get in touch with us if you have any further questions. James | Customer Success Manager team

4 / 5 Share

Dec. 2, 2020

It's been good so far. It's a bit confusing to use at the start, but the live chat help is very good, and Ken helped me a lot, as has Bella

Using app

About 2 months

Total reviews

1

Average rating

4.0

4 / 5 Share

Oct. 26, 2020

Really simple to use and has everything you need to build great landing pages and product pages. the support team and great as well. One thing that could be improved is the drag and drop, it always takes us longer to arrange a page since the rows don't wanna go where we wanna put them. Otherwise, a great product!

Using app

Almost 3 years

Total reviews

2

Average rating

4.5

4 / 5 Share

Oct. 21, 2020

User friendly and great templates to start with. And good customer service so far they were able to assist me and solve my issue

Store

Betoopy

Using app

2 months

Total reviews

1

Average rating

4.0

4 / 5 Share

Oct. 21, 2020

I had the app active for 2 days. As i was on another project at the same time i realized i rushed too much to activate it and reached out the Gempages support to ask if i can stop it and keep the rest of the trial. I received positive answer that i won't loose the rest and i can come back to the app whenever i'm ready. I deactivated the app after this email on the 2nd day of using it. A week later i received an email stating my trial has expired, when i actually had not used it and for already 4 days i keep writing to their support but nobody cares to reply back!!! Updating my review, as i was contacted by the support and given a good proposition/solution. Will be able to evaluate the service itself, once i start using it.

Using app

1 day

Total reviews

8

Average rating

4.9